After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

AYSP were gracious enough to contact me about my post. After doing so, they were able to come out…read moreand fix my unit quickly and well! I will be using them again in the future and make sure I'm clear on if I'm requesting a diagnostic or asking for an estimate.

Paul Brothers is amazing. Our AC stopped working and they made it work to come out right away to…read morecheck it out. Derrick did a DEEP dive into what may have gone wrong and vetted every possible thing before identifying it was a compressor problem. He was so thorough in thinking through options in a way that would be the best solution for our specific house and situation. True pros through and through. Don't look anywhere else!

Call Paul Brother's FIRST!…read more I had an issue with my furnace so had another company come out to fix. After getting it running, the technician gave me 3 options that ranged from $1700-$15,000 to get it repaired. I opted for the "basic" repair which was cleaning out 2 vacuum tubes for $260 (@#%$%@#). I called Paul Brothers and after some inspection, Scott determined there is is nothing that needed immediate attention. He also gave me some troubleshooting tips should I have issues in the future. I appreciate the professionalism and integrity that his company demonstrates. I'll be calling them if I need anything in the future.

The best HVAC Lehi Utah has to offer. I mean it. Not only did they save us a fortune on a…read morereplacement furnace (another company insisted we needed one and used scare tactics to push us to do it), but they also diagnosed the issue and provided a stopgap solution while we waited for parts for an HVAC repair. My family just moved back to Utah from California, and the cold Utah winter would have been rough if they hadn't come quickly over the holiday weekend. If you're looking for an incredibly valuable and relationship-oriented business, these guys are the pros, and you won't regret calling them.

Will was amazing! Easy to work with! We are so happy with the beautiful installation he did at our…read morehouse! We highly recommend Monarch Air and will be using them in the future rebuild/renovation of our home!

thank goodness for honest service companies! Bryce Gardner came out and took a look at my furnace…read moresystem. I was told by another company that I should have it replaced and they shut off my gas valve because they said it was not operating correctly. Bryce came in and he looked at the manual and was able to give me confidence my furnace will be fine. told me what to watch out for. My furnace is only 8 years old. I had other companies just give me a quote for a furnace but didn't take the time to troubleshoot 5 stars for Bryce's company BG HVACR LLC

From the owner: Ac service fast! read more

I've reviewed Thompson's Comfort Connection (TCC) multiple times here over the 15+ years I've been…read moreon Yelp, and have always given them top ratings every time. And after a four-year period where everything has been running great, I had to have TCC come out again to check on my 17-year-old Amana high-efficiency furnace and the blower that brings in fresh air to the burners and exhausts combustion gases to an outside port along our front wall. That fan was running but cycling on and off, and we could smell some gas there at the exhaust exit panel outside. One quick email on Sunday, the 7th, and Austin from TCC arrived Monday morning to check out our issue. After disassembling our "inducer" motor/blower (a small fan in a gas furnace that creates a draft, pulling in fresh air for combustion and exhausting dangerous exhaust gases out through the flue) housing, Austin found the problem. After 17 years of use, the blower housing drain port was clogged (spider nest? dirt? both?) Austin cleaned it all out and flushed all the rubber drain tubes as well (which were also pretty gnarly), and that fixed it! All back together and running great...and the inducer blower now stays on and runs great. We're back in business on a solid 17-year-old Amana H.E. furnace! Five stars for prompt service response, fair pricing ($287 out the door), and a pleasant, professional, and communicative repair technician...Austin. Solidly recommend TCC, and ask for Austin if you can! Five Stars! P.S.: My neighbor across the street called me the next day and said that "...her furnace has just stopped working. Who would I recommend?" I didn't hesitate to recommend TCC...and they were there later that day. Their technician replaced their main furnace blower motor at a fair price. Two happy customers in three days.

Cole showed up on time, spent the actual time to address the issue, talked with me about it, fixed…read moreit, and left no mess. Thanks Cole!

Using this company was so satisfying. a bigger company gave us a much higher estimate and pushed to…read moredo repairs that were really not needed. The service person was friendly, professional, worked quickly, showed us what needed to be done and did it at a much better price. So many companies are charging huge prices, seeing what people will pay. It is so discouraging. This company does a complete and satisfactory job at a fair price. I will keep their number as my go to company for HVAC and when I need a new system, I will call them.

did a great job for un on a remodel we had going on. Did great job and super fair. Was asked to…read morechange a few things and had no problem with what needed to be changed.

Dan you are the best!!! We ended up needing a new furnace, at the start of spring ! Our system is…read morea bit complicated but for few days Dan got us up & running. So honest and reliable; not to mention how reasonable everything was. Worth every penny and then some. Highly recommend!

I have needed DanPro a few times for various issues in our 70s home and have been more than happy…read moreeach time. They're thorough in understanding and diagnosing issues and explain any necessary remedies or repairs and do so in a timely manner. They go above and beyond to make sure it's all taken care of, and their prices are honest and fair. Will happily call them again in the future if ever needed.

I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

We called with a leaky waterline in our basement at 8:00 a.m. By 4:00 p.m. same day, we were…read morecompletely back in business with a brand new pressure relief valve. Our tech was Donovan Romo. He was on time in the given time window, knew his craft well and fixed our emergency water leak in a timely fashion. We liked the fact that you get 3 quotes, and we went with new parts, as our house is 20 years old. Price quoted for the work that was done, was fair and even discounted a bit. I would rate Scott Hale Plumbing as a top shelf business, where you get equal top shelf service. Also, Donovan was a great tech. Thank you... Matt H

I really like this company. We had them out on Thanksgiving Day 2018 for an emergency visit because…read moreour kitchen sink had stopped up. So I decided to call them to do a preseason tune-up on our A/C. Justin K was the tech who came out. I was very impressed with his knowledge and he took the time to explain a couple of things to me as well. I took the annual service plan which is really nice. The previous HVAC company we used for five years didn't have a reasonable preseason tune-up price or annual service plan. Justin came within the time frame Black Diamond had given me and they kept me up-to-date on the day of service via both phone call and text message. Justin also put the covers on his shoes when he came in the house and I appreciate that as well. My son has used Black Diamond since 2016 when he bought his house in SLC and he has been really happy with their service, too. So I did check Yelp before calling them, but I had first-hand knowledge that they do a great job with fair prices. I'd also like to compliment the people who answer Black Diamond's phones 24/7. They've always been very helpful and friendly. I appreciate that, too! Thank you!

I had an air-conditioning unit and furnace installed after they told me mine needed to be replaced…read morebecause of freezing up. Less than a year later, I've had about five or six warranty calls, every time it is frozen. If there underlying issue, they could've addressed that instead of telling me I needed to buy a new furnace or at least addressed it when they did the install. currently I have an AC that freezes up and stops working any day that is over 85 all for the price of over 15k