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    Thompson's Comfort Connection

    5.0 (24 reviews)
    Closed 7:30 am - 6:00 pm

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    6 months ago

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    1 year ago

    Cole showed up on time, spent the actual time to address the issue, talked with me about it, fixed it, and left no mess. Thanks Cole!

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    Mike T.

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    3 years ago

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    Mike T.

    Thank you Matt for your kind review. Have a wonderful day!

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    3 years ago

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    Mike T.

    Thank you Ross for the kind review

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    5 years ago

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    Mike T.

    Thank you Chris! We appreciate your business and the kind review.

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    2 years ago

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    Mike T.

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    2 years ago

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    6 years ago

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    7 years ago

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    Bill T.

    Thank you for the review Doug! We appreciate your business!

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    7 years ago

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    Mike T.

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    8 years ago

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    6 years ago

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    Mike T.

    Thank you Tom!

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    8 years ago

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    Mike T.

    Thank you Christy!

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    6 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    Ask the Community - Thompson's Comfort Connection

    Review Highlights - Thompson's Comfort Connection

    Today Brad came out and helped me diagnose and do a minor repair on my heating system.

    Mentioned in 4 reviews

    Read more highlights

    Peterson Heating & Cooling

    Peterson Heating & Cooling

    (5 reviews)

    I would highly recommend Peterson Heath and Cooling to anyone looking for a clean, professional,…read moreresponsive, and quick service. I had a carbon monoxide leak in my house that kept setting off the detectors at strange occurrences, but no one could find out where it was coming from. I called Peterson and Heating and they were able to come out the same day only to find out this issue was an old water heater that needed replacement. The technician was able to come out the next day and replace the water heater no questions asked. I have to say this was a great experience and I will continue to call Peterson Heating and cooling for anything HVAC related. Thanks!

    Zach and team were recommended to me by a friend and I would recommend them to anyone. I had them…read morecome out summer of '21 because my outside AC unit was LOUD, the whole neighborhood could hear it. Instead of just replacing the fan and handing me a bill, they recommended saving the money, and get ready to need to replace the whole unit being that it was 17 yrs old. We hoped to get another year or more out of the unit. This summer '22, the darn thing finally gave up the ghost and I called Zach back. He called me back after hours and let me pick his brain with questions/ideas. He found me a furnace and AC unit that were IN STOCK!! And was able to squeeze me into his booked schedule right before the July 100+ degrees days started. My mom is back to complaining that the house is too cold. Thank you guys!

    Thornton Plumbing and Heating - Generation 2: Calvin and Myrnalee Thornton. Generation 3:  Ken and Ellen Barney.

    Thornton Plumbing and Heating

    (10 reviews)

    Will never use again. I've been a loyal customer for 16 years. They've cancelled my last four…read moreappointments with notice well after they were due to show up. They're a marginal plumber at best.

    We used these guys twice, first time was a weekend emergency and the repairman was great and got…read moreeverything fixed for $600 including the replacement parts and emergency fee. We were impressed so we had them come back and fix a wiring issue with our thermostat. They didn't give us any bid but I assumed it would be at most the same as the first time since it wasn't an emergency weekend call and was a fairly quick fix. Two guys came, one was clearly learning in the job. They were here about half a day much of the time spent was them leaving to get a part. At the end I was handed a bill for over $1000. I was told I had to call right then to give them my credit card over the phone while he watched me. I called back after he left to talk to the manager since the bill he gave me didn't have any indication of what the part cost or even how many hours he was there. I was told someone would call me back about it the next day. I didn't hear from them for a week so I called again. Again I was told somebody would call me back. Over a month went by before anyone did. And then they just said the bill was correct and they refuse to give out hourly rates or part costs. Terrible customer service. I suppose it's my fault for not asking for a bid upfront, but do yourself a favor and don't use Thornton.

    Scott Hale Plumbing Heating & Air

    Scott Hale Plumbing Heating & Air

    (127 reviews)

    I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

    We called with a leaky waterline in our basement at 8:00 a.m. By 4:00 p.m. same day, we were…read morecompletely back in business with a brand new pressure relief valve. Our tech was Donovan Romo. He was on time in the given time window, knew his craft well and fixed our emergency water leak in a timely fashion. We liked the fact that you get 3 quotes, and we went with new parts, as our house is 20 years old. Price quoted for the work that was done, was fair and even discounted a bit. I would rate Scott Hale Plumbing as a top shelf business, where you get equal top shelf service. Also, Donovan was a great tech. Thank you... Matt H

    Thompson's Comfort Connection - hvac - Updated June 2026

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