In 9/2025 (7 months ago), due to breathing problems, it was recommended I undergo a septoplasty and…read moreturbinate reduction by PDX ENT, Dr. Amanda Ngouajio. I liked the surgeon a great deal but problems appeared post surgery and were handled very poorly. - The initial surgery date was bumped by the clinic. - Post surgery, I left a message with their answering service about a very large pustule on my nose and skin break-out, concerned it was an infection. No response. - I called back, left a message through the front desk. No response. - We finally set an office appointment, which they rescheduled to a later date. (So much later, it was almost cleared.) Reason was undetermined, possibly an infected suture(?). - After a long wait/healing period, I returned for a postop visit. My surgery had failed; my right nostril had collapsed, a bump remained from the pustule, my nostrils were asymmetrical and my occlusion was actually worse. From function to poor aesthetics as an aftermath, what a disappointment. - Unfortunately, I paid my invoice promptly in full. - Since the problems ranged from every aspect of the clinic (from admin to surgery), I spoke with the office manager. While very apologetic for the overall experience, she promised to look into my billing and call me back. I never heard back, even after 2 follow-up messages, still no response, so I chose to write a review. - I've had to seek out 2nd opinions and solutions, at my expense. Because of PDX ENT, I'm now looking at corrective surgery, additional cost, pain and my face looking worse than when I began. - There are no guarantees with any surgery, understood. I've been patient and professional through this debacle but, I have to say, I can't recall a more unprofessional experience from start to finish.

Shaleen was an absolute dream in explaining, referring, making sure I understood everything. Her…read moremedical assistant, however, needs courses in empathy, sympathy, and knowing how to handle a panic attack when the news isn't good. (Clue, continuing to speak when I'm sobbing, and hyperventilating, IS NOT the option you should have taken). I hung up. No follow-up call to see if I'm okay. AND She chose the end of her workday to call. Next day no call either. A vague yeah for some reason we couldn't finish the call in my patient portal. Then she stopped responding after I told her off, and explained empathy is part of medical care. I would only go back for Shaleen. ONLY. Her staff can suck eggs. Or better yet, take a class in understanding mental health

Valet parking across the street at the hospital which was very nice when you're running late. They…read moreare very prompt answering and returning calls, the receptionist was pleasant and am just now waiting to be seen-- will update after.

Professional, patient, caring, friendly, and impressive. Office experience is pleasant and staff is…read morehelpful. So glad we found Leslie and have recommended her to several others who say the same. Absolutely 5 stars!!

TRUST. That is what most small businesses strive for from their customers. That's number One. The…read morecustomer service that I experienced here was well, Let me just say that 100 out of 100. Quality, Professional, Friendly!

I have been seeing Dr Kim for well over a decade. I arrived with a referral for surgical services…read morelong before he started his private practice. My complex issues include biological and environmental allergies, childhood ear damage, and the quirks of my physiology. His skills and experience have provided long-term solutions to my challenges. This includes bilateral surgical interventions where holes had to be drilled into my skull and rebuilding an ear drum from facia from behind my ear. This is not a trivial process. It requires decades of training, knowledge in the latest techniques and the raw skill to work on the delicate structures of the middle and inner ear. Choosing to visit a provider of Dr Kim's skill requires an acceptance that his morning surgeries might run long which throws off everything that follows. When I was on that table, I wanted his full attention. If office appointments get bumped because of complications, I'd want them bumped. When I am sitting in the waiting area, I accept things might be running behind. That is the nature of health care today. Health care is about people. Health insurance is about maximizing shareholder value and the CEO's bonus. We lost thousands of providers after/during COVID. Like it or not these complex vectors clash in the waiting room. Show a little empathy. Show a little awareness of how much the health care industry has been forced to change in the last decade. If you don't like the outcomes, talk with your insurance company or elected officials. They are the reason most interactions with my primary care provider are 10 mins speed runs where I am limited to 1 topic per visit followed by a 2 week wait for a follow-up. They are the reason providers were forced into expensive 100% digital record keeping driving up costs providers are forced to pay to just to integrate with digital payment and pre-authorizations. Last time I checked, my health care providers do not have PhDs in Computer Science too. Don't confuse mandate and pre-auth requirements with a provider's choice or provider apathy. Providers leave practice because they are no longer allowed to see patients and deliver the services they spend decades learning. We are lucky skilled practitioners like Dr Kim. When Dr Kim is standing in front of me asking what I am struggling with, I know he is 100% present and focused on my needs. If it takes 30 minutes, he spends 30 minutes. For me, this is level of care and attention is priceless. Additionally, I am willing to wait a bit longer so that another patient can receive that same devoted care. I'm thrilled to have Dr Kim and his staff help with my complex ear issues. If you want an assembly line, join Keiser or use the cheapest option from the Oregon Health Plan. I'm going to stick with an expert who cares about my health. I'm sticking with Dr Kim and his team.

I have been seeing Dr Kim and his staff for a number of years and travel 70+ miles one way to see…read morethem. They are all professional friendly and always make me feel welcome and that my care is important to them. I highly recommend them to anyone needing hearing care.

Regrettably I have seen Dr. Howard Kim 3 times. He is the most argumentative ignorant doctor I have…read moreever witnessed. each visit was worst than the last. I wish I could mark half a star. I have been seeing various doctors a couple times a week for the past month or so to try and figure out a problem I am having. The first time i visited Dr. Kim he gave me a diagnosis without even hearing my full story or taking the time to listen. The second time I visited him was after I had an MRI taken. The purpose of the visit was to look at the MRI and shed some light on the subject, but he didn't even get the MRI from the imaging office! Why the heck did I even come in?! He just told me to take prescription pills with horrible side effects for the condition that I may or may not have. The third time I went in was by request from Dr. Kim. He basically scolded me for not taking his word on his diagnosis. however he could not explain to me his reasoning behind it an any way. I DO NOT recommend going to this doctor! I would rather stab myself in the eye with a fork than deal with Dr. Kims inability to care for his patients one more time.

I've been experiencing Vertigo for the past 4 weeks. Its gotten better, but lets just say I have…read morebeen in and out of the ER, Urgent Care and General MD for the past month, not to mention spending crap loads of money on Rx's. Fun times!! Anyway, I guess I needed a prelude to my review here. Ha! I saw Dr. Wilson yesterday afternoon. He confirmed I have Viral Labrynthitis and that is what has been causing my Vertigo. He prescribed me some Xanax and I have to say, im stoked! LOL. I'm not a pill person but when its prescribed, I gotta take it right? =) There was a super long wait.....I didn't actually see the doctor until about an hour and 20 minutes after my scheduled apt time. I did have a hearing test first, and that alone, I had to wait about 50 minutes to do. So I cant really blame the wait time on that. Once the Doc came into my waiting room, I was in and out in about 10 minutes. Super short visit time. I guess its okay because he confirmed my issue. I would probably go back to The Wilson Clinic if I need more testing or if my vertigo just doesn't go away. But it wasn't the best of times.

I've been a patient of Dr Lewis's for around 30+ years in fact during the last appt we both had a…read moregood laugh about how much older we both were and looked. Dr. Lewis has something special that mixes the right amount of empathy, technical skills and medical knowledge to make his patients have total confidence and look forward to each appt. or to at least not dred it as much as they normally would. Great guy Great physician and Great office staff. If you need to see an ENT Dr then this should be your first phone call...I have referred lots of people to Dr Lewis over the years and everyone of them have thanked me for it.

I saw Doctor Wesley Lewis for some ear pain I was having. His "bedside manner" is fantastic. He was…read moreencouraging, spent time with me, and did a thorough assessment. The office staff were kind and the office itself was decorated quite well. I would go back to this doctor without hesitation.

I really liked Dr. Shiley himself, but I had to find a new ENT practice because, in what I felt was…read morea rather urgent situation, his scheduling person was not willing or able to get me an appointment sooner than two months out. I have hearing only in one ear and my other (and only) good ear experienced a sudden loss of hearing. I called that day and it took about 20 minutes on hold, which is understandable these days. When the scheduler finally answered, he asked if he could "put me on a brief hold" and then he cut off my call, so I had to start all over again. On the second try, I explained my sudden hearing loss and the fact that it was in my only working ear, that I'm an established patient (not a new patient), and that I felt it important to be seen as soon as possible as I was afraid that I might lose my hearing altogether. He looked up my chart and promptly came back with information that wasn't even close to my chart. After I finally got him to find the right information, he told me he couldn't get me in to see the doc for almost two months. I shared my concerns about losing my remaining hearing (in case this was a virus or something serious) and he told me if I was that concerned, I could go to the ER. He didn't want to hear anything more from me. Basically it was, "...take it or leave it and I'm going to hang up on you for pushing back." I found a new clinic where the office staff and doctors listened and responded in a manner that addressed the urgency of my problem. And they answered the phone quickly, too! I was able to get a hearing test and doc appointment within 5 days. Oregon Clinic ENT was not at all user friendly, respectful, helpful, nor did they show any empathy or concern whatsoever. There's no benefit in having a great doc if their public-facing first-contact representative treats people with such disdain and indifference.

Took my mom here for an appointment on a recommendation from a family friend who happens to be a…read morephysician. Dr. Shiley and staff were fantastic to the point that I just had to come here and report. Sarah, Kati and the office staff were wonderful and mom told me she had never experienced such friendly correspondence on the phone and in person. Thank you and you have gained 2 customers for life.

Brilliant, on-top-of-his- game specialist. Great listener and communicator. Down to earth. He had…read morea good referral for me ( and a good reason for it) for the further care I needed... but he's also a surgeon whom I wouldn't hesitate in the least to have attend to me if needed. Fortunately I don't need surgery to address my condition. Decent office/ nice reception in the old Montgomery Wards building with parking right in front of his first floor office. Good ADA accessible parking and office interior ( ramps/doors/etc) .

I came to Dr Hodgson after being diagnosed by another ENT with Sudden Sensorineural Hearing Loss…read more From what I understand, he is one of just a few specialists in Otology and Neurotology in the Portland area (meaning he is an ENT who specializes in hearing and balance-related issues). From my first experiences with his office (on the phone with Naomi at the front desk), it was clear that the culture at his practice is to go above and beyond for their patients. I was in a bit of an anxiety-fueled state by the time of my first appointment, and had prepared a long list of questions. Over many minutes, Dr Hodgson patiently and thoughtfully answered each question, providing his reasoning each step of the way. He even went so far as to walk me through the many layers of my MRI images (which his medical assistant Daria had miraculously obtained electronically from a provider across town just minutes before). In discussing treatment options, he readily cited research and his personal experiences treating other patients with my condition, all the while relating this information back to the questions and concerns I'd already expressed. It was exactly what I needed to hear, and how I needed to hear it. On follow-up visits, I've been further impressed by his retention of small details from our earlier discussions (especially considering the large number of patients he treats). I've read that being a good doctor requires not just an understanding of science, but also the interpersonal skills to apply it. In my experience, Dr Hodgson is an exceptional practitioner of both. I'm grateful to him and his staff (can't forget Audiologist Michelle!) for their engagement, their professionalism and their compassion.

Terrible experience with audiologist, Dustin Bronsdon, and others should be forewarned. He was…read morerude, condescending, and treated me with complete disrespect, all over my missed appointment (due to illness). In so many words he said I wasted his time. I understand I am to blame for not showing up, however, to be shamed and disposed of.

Dr. Thiringer is amazing. After years and years of battling strep throat multiple times a year, Dr…read more Thiringer did my tonsillectomy. He understood how frustrated I was that this was a reoccurring illness and took all measures to ensure my surgery went smoothly. Mind you, this was all during 2020. Fast forward to today...I came back to see Dr. Thiringer for an ear issue. He listened to my story and offered professional advice while giving me the resources and treatment I need to enhance my quality of life. This is THE spot to go to for all ENT needs! Great doctors. Super friendly staff. Highly recommend!