My 98 year old MIL can hear now thanks to Duane! This is full service helpful ongoing follow up…read morecare with a true professional.

Duane Smelser knows hearing aids! And he cares about his clients. My hearing had gotten so bad I…read morewas isolating, hiding from friends. I called Hearing Health and it took about a week, start to finish, to change my world. It's been about four months now, and I still wake up so excited to hear .... And to know I have great support from Hearing Health. My seriously honest review. Billie

I spoke with a women who's name I'll keep private, but she was extremely sweet and helpful. My…read morethree year old niece kept talking over us and instead of getting frustrated she took the time to greet her and make her feel included all while still pprioritizingthe needed information. It made the littles one day and made me glad I called. Phone calls are awful but this one was wonderful and fast but not rushed. I will never hesitate to give them a call when I need! And to the person that spoke with Zero, I hope you see this and feel as wonderful as you are! ​​​​​​​​​​

Don't go to the E.R. unless you've been brought in by an ambulance, or helicopter! I went to their…read moreE.R. with a serious infection in my toe, after waiting 6 hours, and seeing others being seen that came in way after I did, decided something is NOT right here. A man came in with a burst appendix after I did, and they told him to have a seat in the waiting room like me (he was still there alive when I left) another women came in, and said she had Meningitis, what? She wasn't even wearing a mask, so they gave her one and told her to sit in the waiting room just like me. After 6 hours of waiting I got the hell out of there. They better not send me a bill!! Typical Oregon, they should shut that place down!

In 9/2025 (7 months ago), due to breathing problems, it was recommended I undergo a septoplasty and…read moreturbinate reduction by PDX ENT, Dr. Amanda Ngouajio. I liked the surgeon a great deal but problems appeared post surgery and were handled very poorly. - The initial surgery date was bumped by the clinic. - Post surgery, I left a message with their answering service about a very large pustule on my nose and skin break-out, concerned it was an infection. No response. - I called back, left a message through the front desk. No response. - We finally set an office appointment, which they rescheduled to a later date. (So much later, it was almost cleared.) Reason was undetermined, possibly an infected suture(?). - After a long wait/healing period, I returned for a postop visit. My surgery had failed; my right nostril had collapsed, a bump remained from the pustule, my nostrils were asymmetrical and my occlusion was actually worse. From function to poor aesthetics as an aftermath, what a disappointment. - Unfortunately, I paid my invoice promptly in full. - Since the problems ranged from every aspect of the clinic (from admin to surgery), I spoke with the office manager. While very apologetic for the overall experience, she promised to look into my billing and call me back. I never heard back, even after 2 follow-up messages, still no response, so I chose to write a review. - I've had to seek out 2nd opinions and solutions, at my expense. Because of PDX ENT, I'm now looking at corrective surgery, additional cost, pain and my face looking worse than when I began. - There are no guarantees with any surgery, understood. I've been patient and professional through this debacle but, I have to say, I can't recall a more unprofessional experience from start to finish.

Shaleen was an absolute dream in explaining, referring, making sure I understood everything. Her…read moremedical assistant, however, needs courses in empathy, sympathy, and knowing how to handle a panic attack when the news isn't good. (Clue, continuing to speak when I'm sobbing, and hyperventilating, IS NOT the option you should have taken). I hung up. No follow-up call to see if I'm okay. AND She chose the end of her workday to call. Next day no call either. A vague yeah for some reason we couldn't finish the call in my patient portal. Then she stopped responding after I told her off, and explained empathy is part of medical care. I would only go back for Shaleen. ONLY. Her staff can suck eggs. Or better yet, take a class in understanding mental health

Valet parking across the street at the hospital which was very nice when you're running late. They…read moreare very prompt answering and returning calls, the receptionist was pleasant and am just now waiting to be seen-- will update after.

While the waiting room was crowded and a bit chaotic, what matters most is the service provided by…read morethe doctor. Dr. Shaffer was extremely thorough in his evaluation, explaining everything about the procedure thereby eliminating the fear. He ordered an additional test, explaining why, what the tests may reveal, and what to do in the interim. It was my first time at this practice, and with Dr. Shaffer, and I was very satisfied. It took two months to get the appointment, that is my only complaint, but that seems to be the norm in Portland for specialists.

Multiple medical errors and poor hygiene. Doctor Kim did not…read morewear gloves or wash his hands before attempting to scope my nostrils. When I pointed it out to him, he made excuses and didn't apologize. He squeezed sanitizer on and proceeded with scope. I received communication from Sasha that my calcium was 3.2! I am dead with a calcium level of 3.2! I am a nurse so I'm incredibly concerned that someone is leaving this as a message. Then I was told by Dr. Kim's P.A. That my surgery failed. He pulled something from my nostril. I asked what it was. He told me it was my bone. The next day I wrote Dr. Kim. He told me it was a splint that was supposed to dissolve. I repeatedly receive phone calls requesting feedback. I repeatedly left messages regarding concerns. No one circled back. The office doesn't care if it's giving false medical education/information.

He was very knowledgeable, concise to address my issues and proposed options clearly.read more

Dr. Thomas helped me by curing a chronic sinus infection that nobody else had been able to treat…read more He diagnosed the problem quickly and gave me the right medications and I was finally able to get better. Beyond that he is a very kind man with a professional bedside manner. I'm really happy to have found him as a resource if I (or anyone in my family) ever needs an ENT. Highly recommended!

I have been seeing Dr Kim and his staff for a number of years and travel 70+ miles one way to see…read morethem. They are all professional friendly and always make me feel welcome and that my care is important to them. I highly recommend them to anyone needing hearing care.

My 96 years old mom had an appointment with Dr Kim for cleaning her ear wax, to be followed by an…read moreappointment with the audiologist. I was told by the front desk that the appointment would take about an hour. My mom was transported from her nursing home for this appointment. She got there early and was taken in to see the doctor even before the check in time, which was good. Dr Kim had good bedside manners and cleaned my mom's ear wax with relative ease. But the office manager and the receptionist's bedside manners were deplorable. They were rude and condescending, telling us that the audiologist was not available. Till the audiologist herself stepped in and offered to check my mom's hearing aids, one of which was acquired here. She replaced the plastic tube on the aids and put in fresh batteries. The rudeness of the staff to the office Manager eye rolls and condescending attitude is not acceptable. We had followed a previous audiologist to this practice and had been coming here for a long time. The office manager physically touched me as she pushed me away from the front desk, saying I should follow the above said audiologist to her new office at Kaiser!! Needless we will not be coming to this practice again. Incidentally, also saw the receptionist being rude to another person, who was accompanying a patient. Even the doctor had to remind the office manager to ease off, as she rushed the poor doctor. Most unprofessional and exceptionally rude office staff!

Darin reprogramed my hearing aids, and they came out better than when they were brand new…read more Unbelievable! Thank you!

Darin's service has been excellent. As a new client, he took me on with existing hearing aids…read more(nothing to sell me) and I couldn't be happier with his assistance.

I have been a patient at Baskin Clinic for 11 years and have always been pleased and impressed with…read morethe high level of personalized care, expertise and professionalism (also kindness and respect) that I have received over the years. Dr. Heather is a very skilled physician and I also know she CARES... Rebecca is extremely good at lab work; she is able to draw my blood on the very first try, which is just short of a miracle. (The last time I was at the hospital an ultrasound specialist had to be called in special to use it to find my very tiny veins, and Rebecca can do it on the first try!) I trust Baskin Clinic with my life and look forward to a lifetime of excellent care from a highly qualified clinic. Thank you Dr. Heather and all of Baskin Clinic. I feel very blessed to have them on my side for my medical needs Baskin Clinic is the BEST...

I had high hopes for using this practice. I had a very warm and encouraging conversation with…read moresomeone in May who guided me to write an online inquiry describing what I was looking for in a doctor so they could thoughtfully place me with the appropriate professional. The one who I read had openings was not my first choice, so I was led to believe that another doctor, whose online bio appealed to me, would be shown the form I filled out and I'd get a response. So, I never got a response. I called in June to remind her and was told "the doctor was on vacation" blah blah blah. She promised she would show the doctor my inquiry and I'd hear back either way. This didn't happen. That conversation was on June 5th and it is now over a month later. I give up on this practice. How can you be offering "concierge" medicine which is supposed to devote extra time to patients and completely ignore a potential new patient who is willing to jump in and pay the practice MONTHLY whether being seen or not? Ugh.