In 9/2025 (7 months ago), due to breathing problems, it was recommended I undergo a septoplasty and…read moreturbinate reduction by PDX ENT, Dr. Amanda Ngouajio. I liked the surgeon a great deal but problems appeared post surgery and were handled very poorly. - The initial surgery date was bumped by the clinic. - Post surgery, I left a message with their answering service about a very large pustule on my nose and skin break-out, concerned it was an infection. No response. - I called back, left a message through the front desk. No response. - We finally set an office appointment, which they rescheduled to a later date. (So much later, it was almost cleared.) Reason was undetermined, possibly an infected suture(?). - After a long wait/healing period, I returned for a postop visit. My surgery had failed; my right nostril had collapsed, a bump remained from the pustule, my nostrils were asymmetrical and my occlusion was actually worse. From function to poor aesthetics as an aftermath, what a disappointment. - Unfortunately, I paid my invoice promptly in full. - Since the problems ranged from every aspect of the clinic (from admin to surgery), I spoke with the office manager. While very apologetic for the overall experience, she promised to look into my billing and call me back. I never heard back, even after 2 follow-up messages, still no response, so I chose to write a review. - I've had to seek out 2nd opinions and solutions, at my expense. Because of PDX ENT, I'm now looking at corrective surgery, additional cost, pain and my face looking worse than when I began. - There are no guarantees with any surgery, understood. I've been patient and professional through this debacle but, I have to say, I can't recall a more unprofessional experience from start to finish.

Shaleen was an absolute dream in explaining, referring, making sure I understood everything. Her…read moremedical assistant, however, needs courses in empathy, sympathy, and knowing how to handle a panic attack when the news isn't good. (Clue, continuing to speak when I'm sobbing, and hyperventilating, IS NOT the option you should have taken). I hung up. No follow-up call to see if I'm okay. AND She chose the end of her workday to call. Next day no call either. A vague yeah for some reason we couldn't finish the call in my patient portal. Then she stopped responding after I told her off, and explained empathy is part of medical care. I would only go back for Shaleen. ONLY. Her staff can suck eggs. Or better yet, take a class in understanding mental health

He was very knowledgeable, concise to address my issues and proposed options clearly.read more

Dr. Thomas helped me by curing a chronic sinus infection that nobody else had been able to treat…read more He diagnosed the problem quickly and gave me the right medications and I was finally able to get better. Beyond that he is a very kind man with a professional bedside manner. I'm really happy to have found him as a resource if I (or anyone in my family) ever needs an ENT. Highly recommended!

I really liked Dr. Shiley himself, but I had to find a new ENT practice because, in what I felt was…read morea rather urgent situation, his scheduling person was not willing or able to get me an appointment sooner than two months out. I have hearing only in one ear and my other (and only) good ear experienced a sudden loss of hearing. I called that day and it took about 20 minutes on hold, which is understandable these days. When the scheduler finally answered, he asked if he could "put me on a brief hold" and then he cut off my call, so I had to start all over again. On the second try, I explained my sudden hearing loss and the fact that it was in my only working ear, that I'm an established patient (not a new patient), and that I felt it important to be seen as soon as possible as I was afraid that I might lose my hearing altogether. He looked up my chart and promptly came back with information that wasn't even close to my chart. After I finally got him to find the right information, he told me he couldn't get me in to see the doc for almost two months. I shared my concerns about losing my remaining hearing (in case this was a virus or something serious) and he told me if I was that concerned, I could go to the ER. He didn't want to hear anything more from me. Basically it was, "...take it or leave it and I'm going to hang up on you for pushing back." I found a new clinic where the office staff and doctors listened and responded in a manner that addressed the urgency of my problem. And they answered the phone quickly, too! I was able to get a hearing test and doc appointment within 5 days. Oregon Clinic ENT was not at all user friendly, respectful, helpful, nor did they show any empathy or concern whatsoever. There's no benefit in having a great doc if their public-facing first-contact representative treats people with such disdain and indifference.

Took my mom here for an appointment on a recommendation from a family friend who happens to be a…read morephysician. Dr. Shiley and staff were fantastic to the point that I just had to come here and report. Sarah, Kati and the office staff were wonderful and mom told me she had never experienced such friendly correspondence on the phone and in person. Thank you and you have gained 2 customers for life.

Regrettably I have seen Dr. Howard Kim 3 times. He is the most argumentative ignorant doctor I have…read moreever witnessed. each visit was worst than the last. I wish I could mark half a star. I have been seeing various doctors a couple times a week for the past month or so to try and figure out a problem I am having. The first time i visited Dr. Kim he gave me a diagnosis without even hearing my full story or taking the time to listen. The second time I visited him was after I had an MRI taken. The purpose of the visit was to look at the MRI and shed some light on the subject, but he didn't even get the MRI from the imaging office! Why the heck did I even come in?! He just told me to take prescription pills with horrible side effects for the condition that I may or may not have. The third time I went in was by request from Dr. Kim. He basically scolded me for not taking his word on his diagnosis. however he could not explain to me his reasoning behind it an any way. I DO NOT recommend going to this doctor! I would rather stab myself in the eye with a fork than deal with Dr. Kims inability to care for his patients one more time.

I've been experiencing Vertigo for the past 4 weeks. Its gotten better, but lets just say I have…read morebeen in and out of the ER, Urgent Care and General MD for the past month, not to mention spending crap loads of money on Rx's. Fun times!! Anyway, I guess I needed a prelude to my review here. Ha! I saw Dr. Wilson yesterday afternoon. He confirmed I have Viral Labrynthitis and that is what has been causing my Vertigo. He prescribed me some Xanax and I have to say, im stoked! LOL. I'm not a pill person but when its prescribed, I gotta take it right? =) There was a super long wait.....I didn't actually see the doctor until about an hour and 20 minutes after my scheduled apt time. I did have a hearing test first, and that alone, I had to wait about 50 minutes to do. So I cant really blame the wait time on that. Once the Doc came into my waiting room, I was in and out in about 10 minutes. Super short visit time. I guess its okay because he confirmed my issue. I would probably go back to The Wilson Clinic if I need more testing or if my vertigo just doesn't go away. But it wasn't the best of times.

Dr. Thiringer is amazing. After years and years of battling strep throat multiple times a year, Dr…read more Thiringer did my tonsillectomy. He understood how frustrated I was that this was a reoccurring illness and took all measures to ensure my surgery went smoothly. Mind you, this was all during 2020. Fast forward to today...I came back to see Dr. Thiringer for an ear issue. He listened to my story and offered professional advice while giving me the resources and treatment I need to enhance my quality of life. This is THE spot to go to for all ENT needs! Great doctors. Super friendly staff. Highly recommend!

Terrible experience with audiologist, Dustin Bronsdon, and others should be forewarned. He was…read morerude, condescending, and treated me with complete disrespect, all over my missed appointment (due to illness). In so many words he said I wasted his time. I understand I am to blame for not showing up, however, to be shamed and disposed of.

While the waiting room was crowded and a bit chaotic, what matters most is the service provided by…read morethe doctor. Dr. Shaffer was extremely thorough in his evaluation, explaining everything about the procedure thereby eliminating the fear. He ordered an additional test, explaining why, what the tests may reveal, and what to do in the interim. It was my first time at this practice, and with Dr. Shaffer, and I was very satisfied. It took two months to get the appointment, that is my only complaint, but that seems to be the norm in Portland for specialists.

Multiple medical errors and poor hygiene. Doctor Kim did not…read morewear gloves or wash his hands before attempting to scope my nostrils. When I pointed it out to him, he made excuses and didn't apologize. He squeezed sanitizer on and proceeded with scope. I received communication from Sasha that my calcium was 3.2! I am dead with a calcium level of 3.2! I am a nurse so I'm incredibly concerned that someone is leaving this as a message. Then I was told by Dr. Kim's P.A. That my surgery failed. He pulled something from my nostril. I asked what it was. He told me it was my bone. The next day I wrote Dr. Kim. He told me it was a splint that was supposed to dissolve. I repeatedly receive phone calls requesting feedback. I repeatedly left messages regarding concerns. No one circled back. The office doesn't care if it's giving false medical education/information.

After seeing numerous ENTs in Austin, Houston, and Portland, having an MRI and a CT scan, and…read moreenduring a sialendoscopy--and continuing to deal with intermittent severely swollen parotid glands for more than 4 years--I cringed at the thought of seeing another ENT. But when my glands were so swollen that they impeded my bite and caused intense pain in my ears, I had no choice but to find another ENT. But I didn't see just any ENT. I saw Dr. Michael Mitchell at Vancouver ENT. He listened and examined and did something no other expert had tried: he put me on a 2-week round of antibiotics, hypothesizing that I had a low-grade infection that had persisted through the years. I returned to Dr. Mitchell's office a month after our visit, and for the first time in years, my glands were consistently soft, and the swelling had not returned. And 2 months after the first visit, I've been asymptomatic. Dr. Mitchell did what no other doctor--some being experts in the field--had done and had been able to accomplish. I highly recommend Dr. Mitchell for his medical skills, his ability to listen carefully without interruption and to think outside the box, and his sweet, kind, and caring nature. He is an asset to the ENT community.

I had high hopes for using this practice. I had a very warm and encouraging conversation with…read moresomeone in May who guided me to write an online inquiry describing what I was looking for in a doctor so they could thoughtfully place me with the appropriate professional. The one who I read had openings was not my first choice, so I was led to believe that another doctor, whose online bio appealed to me, would be shown the form I filled out and I'd get a response. So, I never got a response. I called in June to remind her and was told "the doctor was on vacation" blah blah blah. She promised she would show the doctor my inquiry and I'd hear back either way. This didn't happen. That conversation was on June 5th and it is now over a month later. I give up on this practice. How can you be offering "concierge" medicine which is supposed to devote extra time to patients and completely ignore a potential new patient who is willing to jump in and pay the practice MONTHLY whether being seen or not? Ugh.

Yikes! Switching to their glitchy new care platform that handles all of your health information has…read moretaken Baskin from 3.25 stars to 1 star. Check the reviews not just for the baskin doctor who will be referring you to other doctors, but also check the reviews that are very publicly available on the Apple App store and the Google Play Store. SigmaMD is big yikes. Switching from one of the highest rated Hipaa providers to a poorly rated new entrant... strange strategy. Oregonians: Be careful!!!