Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

I recently went to Towne Hyundai in Orchard Park for an oil and filter change for my car, and I had…read morea great experience. The service was straightforward and I was charged $108.74. While my car was being worked on, I waited in their customer lounge, which was very comfortable and well-equipped with free WiFi and plenty of charging outlets, which allowed me to get some work done on my laptop. Also has a coffee machine, and a water dispenser etc. They also sent me a streaming link so I could actually watch my car being serviced in real time. Overall, everything was smooth, professional, and convenient.

After multiple frustrating experiences, I feel obligated to warn others about the service…read moredepartment at this dealership. The first issue occurred when I brought my car in for a leaking tire. I was told the repair would take a couple of hours and that I'd be contacted when it was complete. I later received a call pushing the timeline back even further. However, when I returned two hours before that updated estimate, my car was already finished and sitting in the lot. Staff had no explanation and only confirmed after checking with staff that it had been done for quite some time without anyone notifying me. To make matters more confusing, there was also internal miscommunication about the repair itself. At one point, someone questioned who had approved a new tire as if it were a "custom part," which only added to the lack of clarity and confidence in their process. More recently, I brought my car in due to concerning brake noises. I was initially told there was no availability for two weeks. After explaining that I rely on my car for work and didn't feel safe driving it, they suddenly found space earlier. I was told I would receive an update around 5 PM after dropping it off at 11am. Once again, I never heard from anyone and had to call myself. I then had to rush to pick up a loaner vehicle, only to be told that my car hadn't even been looked at because they chose to prioritize a larger project. Had I not followed up, I would have had no way to get to work the next day. I am now left driving a loaner with no clear timeline for when my vehicle will even be inspected. Consistent lack of communication, poor organization, and disregard for customers' time make this an unreliable place for service. I strongly recommend going elsewhere. Update: They didn't fix what was wrong with my vehicle and fixed another aspect of my car. The noise I raised concern for came back TWO hours after picking up my vehicle. Before i picked up my car I had to call them to question when was the estimate time i'd receive my car back. When I brought it back I was asked to take it on a test drive with the tech where he proceeded to say yea I wasn't able to replicate that noise but it's really concerning... I have time to look at it today. (this was a Friday). Come Tuesday i haven't heard anything from them and decided to call ONCE AGAIN for any update on my car and the girl proceeded to tell me parts were ordered. I questioned why I have to continue to call them for updates on my car and what was the reason I was unaware my car needed certain parts or what repair is being made. She had no answer other than my advisor should have called and she's not in on Monday's. You have had my car since Friday it is 4 days later, and I am still in the dark about what is wrong with my car and what they are fixing. But don't worry parts are ordered...

Sound the trumpets, start the parade, let the fanfare begin--WELCOME to my THREE-HUNDRETH YELP…read moreREVIEW! :-D As with all of my centennial reviews, I like to pick someplace significant to our fam' to write about. For number three-hundred, I landed on West Herr Ford of Hamburg: ** We have had our trusty family trucker'ster, our much-loved 2012 Mazda 5, since we bought her brand new in 2011. ** But she had almost 130K miles, and was starting to give us some nagging issues. ** I literally cried, and cried hard, parting with my beloved Mazda 5. :-( #RIPMazda5 ** But West Herr Ford of Hamburg was there to soften the blow from losing my dearly departed. ** I started our West Herr journey entirely online, first confirming I could get the financing I wanted; the online application and communication was fast. ** Then we shopped around entirely online for a vehicle that met our requirements; the online filtering and saving was also very easy. ** I was in email communication with John Foster and Bill Pease, who were very fast and helpful in snagging the specific car we wanted to see, and setting up the test drive. ** Buying during pandemic times, Bill and John were also totally accommodating to keep our interactions as contact-free and sanitized as possible. ** When we decided to purchase the vehicle, Bill and John were also fantastic to hold it for another week for us, so we could make a larger down payment and improve our financing. ** Negotiations were all by phone and online as well; in the end we came to a fair price and great deal that met our financing needs, and got us the vehicle that met the needs of our family. ** When it was time to pay and sign, Bill and John were again very patient and accommodating to have all of the paperwork finalized, so we simply had to sign and pay our down payment. It was a lot of papers to sign, but they put us in a private sanitized room, and it did not take long. ** We left the vehicle for some additional work, and once that was done a few days later, a couple of very friendly West Herr guys delivered it right to our home. Thanks Dylan and Dylan's pick-up ride! ;-D ** And so far, so good, #KnockOnWood!, with our new-to-us sweet wheels! ** We went with a 2017 Chevy Equinox LT; we wanted a bit more car this time around than the Mazda 5, just enough to haul our pop-up camper or bikes. The 2.4L engine Equinox LT CUV was just right! ** She's a sweet, cool white paint job, which was perfect since I prefer a lighter color car ... but she's her own thing because she has a black pinstripe! I've been watching carefully at other white Chevy Equinox LTs on the road since we picked her, and have yet to see another with a black pinstripe. :-D So LOTS of thanks and appreciation to John, Bill, Dylan and other guy :-), and Eric Miller (the financing guy), for making this all happen for our fam'! I am grateful for your patience with my email questions, your fair dealings, your pandemic precautions, and all of your collective time and effort. If you are shopping around for a new or used car, check out West Herr of Hamburg, or any of the West Herr dealerships. This is our third West Herr purchase over the years, and surely not our last. Unless my newly beloved Equinox is immortal. #FingersCrossed :-D

Update: The nightmare truck from westherr.... Wouldn't pass inspection in NY as there was a rusted…read moreout hole in the frame, had it fixed for $800. Friend put additional $5 grand in repairs and sold it on fb marketplace for a lousy $3,500. to an out of state buyer where it would pass inspection with the welded frame. My opinion of westherr is even worse than in my initial review. They suck beyond belief. I drive by and give them a single finger salute. Can't understand how such an unethical rip off lying business can do so well. Its not what you know, it's whose hands you grease. Thieves. If I could leave a negative 5 stars I definitely would.

I highly recommend this dealership. We have purchased many vehicles from them over the years. No…read morehassle purchases, no game playing. It's always a quick and painless experience. We also bring our vehicles here for service. The service department is fantastic, and we never have to wait long. 10/10!! Don't go anywhere else.

this by far has been the best car buying experience. I highly recommend Cory, he went above and…read morebeyond for me and answered all my questions. I never thought buying close to home would be an option, but was the best decision I've made. Hope to continue my wonderful experience with Upstate.

My review is in regards to the service department, and especially Gary!!…read more I bought my vehicle at another dealership and although I loved my car-buying experience, I was extremely disappointed with my interaction with the body shop and service center. So much so I will never go there again unless it's something only covered under some of their extra warranties I purchased. One of the reasons for my disappointment, which was driving me insane, is that they provided NO explanation as to why one of my car features was not working according to what my owner's manual stated it should do. When I picked my car, I looked the woman dead in the eye and said "it says it right in the owner's manual!" And she just looked at me like "yea I don't care please leave". And no, I was not rude, I just wanted someone to listen to me and explain why it wasn't functioning. I tried calling 2 other dealerships and they did not answer the phone. Finally, this dealership took my call. They transferred me to service immediately, and then transferred me to Gary who was best equipped to answer my question. Gary took all of the time necessary to research why my car wasn't doing what the manual said it should do. He was patient and just as curious as I was! He figured it out at after looking up my VIN number and checking the code on the part. He explained it to me and even sent me an email so I could see for myself. Super nice, super professional, and plain old good at what he does. If this location wasn't 30 minutes away from me I would 100 percent come here for every single vehicle need based on this experience. These are my kind of people! And quite frankly, if I have another shotty body shop / service experience elsewhere .. I might just make the trip so I can go somewhere that gives me confidence! Thanks a million, Gary!! Give this man a raise!

In the past, i would have never left less than 5 stars for a West Herr location. However, I'm not…read moresure what has happened at the Chevy OP location. I showed up for my appointment on time and it took 3 employees and 10 minutes to find someone to help me and the other woman waiting with me for an appointment (the manager who set up the appointment with me was nowhere to be found despite confirming the appointment with me twice that day). It seemed like complete chaos. No one was to be found to help us despite several employees walking past us and multiple asking if we'd been helped, seeminglt gling to look for someone to help us. And then nothing happening. This happened 3 times before we finally had someone to help us. Luckily Brooks was fantastic in helping me out - he's the only reason this location receives any stars quite frankly. He was very professional and helpful in letting me test drive and helping me get a great deal.

We have purchased our last 3 cars from here, they have been amazing. Low mileage, great price, VERY…read morereliable cars. I just recently purchased a Jeep from them, amazing features and a seedless process! Highly recommend!

Great car so far no complaints not pushy and has a nice…read moreselection of cherry cars to pick from at better prices than the big box places. There is a reason this guy's been in business for like 30 years ! i will be back thats for sure ....

There comes a time when you just find it agonizing to take your car to the dealer for a repair…read more.... well it happened to me and just let me tell you that Cassandra, one of the service advisors, was one of the most understanding, helpful and friendly persons that made my whole experience with the dealership service department totally different from what I had experienced in the past with other dealerships... It was a refreshing experience...

I had a dead battery that was under warranty on a Saturday at 3:00 in the afternoon. And I live…read morevery far from the West Herr Subaru where I bought my car. I stopped by another West Herr in Amherst and of course that wasn't where my car needed to be. But I must tell you that every single person I dealt with at West Herr Toyota was nicer and more helpful than the one before!!! They gave me a car to drive out to Orchard Park where I was given a loaner and they had my car towed to the West Herr Subaru that would cover the warranty. Truly above and beyond level of care and service from start to finish throughout this entire experience. Nicole, in the service department, kept me updated not only on the progress of my car but the weather conditions there!! Linda at the front reception desk was always pleasant and helpful in person and on the phone. In fact not one person in any location was anything but kind and helpful. I can't recommend West Herr enough.