I had an atypical experience at Autolenders, but one that still needs to be shared. My wife and I…read morewere in the market for a used car, after searching for a week at various new and used car dealers we found ourselves on Route 37 in Toms River doing the classic dealer shuffle. We walked around the lot at Autolenders and didn't really see anything that we really liked that was in our price range (we were looking for a luxury car with 60-80 miles), Autolenders had some nice vehicles but the mileages were low and the price a just bit out of our reach. As we were about to leave, our salesmen, Bill S. said, "hang on, I just received a car in a trade-in and I think you might like it." He brought the car out, a gorgeous jet black 2006 BMW 525i in near Mint condition. The car was making a weird noise and had a sensor malfunction lamp lit on the dash. My wife and I informed Bill that we really did not want to a car that has any problems, as our last vehicle broke down and left us in the lurch. Bill S. assured us that they were only brake sensors and that if I wanted the vehicle, the sensors would be taken care of. I should state now, this was an AS-IS (no warranty) vehicle and not part of Autolenders usual business model, which is low mileage vehicles off of their first lease, usually 2-5 years old. We took the car home for the evening on a trial, (we almost walked away, but we figured, why not). The car was fine, the night we had it, (the brake sensor light is on the entire trial). The next day, we brought the car back and were prepared to make an offer. We would buy the car as long as all the lights on the dash were taken care of. The General Manager Stratis M. informed me that all would be taken care of and the car would be ready tomorrow. When I picked up the car and drove it off the lot, the brake sensor lamp lit right back up! I immediately brought the car back and told Stratis that this was unacceptable. Stratis agreed and had his in-house mechanic take a look at the vehicle to determine what was wrong. I was told that it was not the brake sensors as before, but a Steering Angle Sensor in the ABS braking system that was malfunctioning. As I stated previously, I never checked the codes on the dash and took Autolenders at their word that it was only the brake sensors. With this in mind I was told that it was the first time anyone there had seen such an error with the vehicle. As the vehicle was AS-IS it would not be covered, as it was not detailed in the signed contract. Of course, this was upsetting, so I voiced my concerns to Autolenders cooperate headquarters via an email. Within the hour Stratis called me and asked me to return as soon as possible so he could address me and my wife concerns. While driving the vehicle in the day which took place in the interim, the BMW overheated while driving down the highway (pulled over waited five minutes and drove the next day with zero issues, faulty water pump). Now, I am scared of this vehicle! Returning to Autolenders the next day, Stratis informs me again that it is an AS-IS vehicle and is entitled to nothing under law. He then informs me that after speaking to the owner of the company, Mr. Brad Wimmer, Autolenders has decided to undertake the cost of the Steering Angle Sensor Repair, just out of loyalty to a customer! Unfortunately, but understandably, they would not be able to cover the cost of the faulty water pump. Even here though Stratis said he would work with me to get the repair down in-house for as cheap as possible. Let me stop here and address the obvious, yes, Autolenders might have known about the steering angle sensor the whole time, but I highly doubt it. I was a medic for six years in the ARMY and served two tours in Iraq, during that tenure I got to know people pretty well, and it's not hard to spot a liar. And even if, the point is mute because they repaired it with OEM parts and even lent me a "lot car" for a week so I didn't have to splurge for a rental again ($300 savings). The water pump issue only occurred once in three day of driving so I am positive that they were ignorant of that as well. After a few days, the new sensor and water pump we put in and the total cost of the repair was a little over $1200, roughly the same price I was quoted at the dealer, though I am sure it would have been about $1500-1800, when it was all said and done over at BMW. I have to say that when buying a used car you always expect issues, and this BMW certainly has more than a few . At the end of the day a few lessons have been learned, the first being, never, ever buy a European luxury car for more than $5000 without a warranty! Just not worth the risk unless you're a mechanic. The second is that I would most assuredly return to Autolenders to purchase another vehicle.

Owen was very helpful worked well with him. Would definitely recommend him for your next vehicleread more

Not a terrible experience at this shop, as most experiences at car dealerships are absolutely…read moredreadful. I wasn't hounded like a piece of meat by the sales people which I found to be be quite satisfying. Checked out a few cars outside by myself before being approached and asked for help. When I politely declined, the salesman (Jose) was pretty cool about it, gave me his card and told me if I needed him, I could find him. He wasn't pushy, or overly zealous. He let me do my thing, and about 35 minutes later I came back to him and he was happy to help me. They fell short of 5 stars, not because of customer service, that was pretty on par. Their pricing was a bit off, and I had to ask the manager for a breakdown of my pricing three times before he actually brought it to me. They helped me get a new car which was desperately needed though, so check them out if you're in the area.

Customer satisfaction Unhappy with service after repair. Could not get past phone reception to…read moreget service manager.

You deserve 0 stars!!!! Service has known about my radio issue for 4-6 months and knew it was an…read moreintermittent problem. It took a month to get an appointment. I was greeted by a nice man who filled my windshield wiper fluid and put protection on my seat and floor. Unfortunately, he obviously smokes and reeks of cigar/cigarettes' smoke so the 30 seconds in your car you need to open the windows to air it out. Then this miserably service writer lady takes pictures of your car and first thing she says is "do you have extended warranty" I state you have known about this issue for 4-6 months. BY THE WAY I PURCHASED THIS ON FEB 16,2024 so it expired yesterday????30 days to get appointment and it expired yesterday?????? I requested to speak with manager Mr D Angelo who I spoke with originally and he says call Jeep or we can do a 1 time courtesy fix but you would be responsible for a portion and then states I cant help if it took you all this time for an appointment. Seriously??You knew this was an intermittent problem and the warranty expired YESTERDAY while I was waiting for my appointment. Great service, great communication. Obviously your employees follow your miserable personality and poor customer service. By the way it is customary when an customer walks in your office to stand up introduce yourself and perhaps shake their hand. You sat with a sour face behind your desk no greeting nothing. Fantastic service by you and way to fix/diffuse situation.NEVER AGAIN. On to Corporate. Please don't respond with BS you know we spoke numerous times about this

Title: Beware of Deceptive Service Practices - Pine Belt Jeep Misled Me on Warranty Coverage…read more Review: I brought my 2024 Jeep Wrangler Willys (16,000 miles) into Pine Belt Chrysler Jeep Dodge Ram in Lakewood for what should have been a routine warranty-covered issue. I had photo evidence showing the vehicle's condition before drop-off -- no damage, no tear in the CV axle boot, and no grease leakage. After keeping the vehicle, the dealership claimed the axle boot was punctured and denied warranty coverage. Then came the kicker: they tried to upsell me a $3,000+ repair out of pocket and told me to "call your insurance company" -- a blatant attempt to deflect manufacturer responsibility. This felt more like a scam than service. The tear in the boot only appeared after the vehicle was in their possession, and multiple independent mechanics confirmed it was a clear warranty issue. Now my Jeep is unsafe to drive, and I'm left questioning whether the dealership tampered with it to dodge coverage. Management (Dan Ariel and Joseph DeAngelo) showed zero accountability and failed to address the serious concerns I raised. This isn't just poor service -- it's potentially fraudulent conduct. I've submitted formal complaints to the NJMVC, Consumer Affairs, and Stellantis. If you value transparency, honesty, and your safety -- I highly recommend avoiding Pine Belt for both service and warranty work.

Karly Fisher at Toyota World Of Lakewood is the lady you need to work with. We came to TWOL after…read moregoing to another dealer who, after two weeks just couldn't put the deal we wanted together. We came in after two weeks of being abused by the other dealer and gun shy... we were introduced to Karly and that was our lucky day. She was sweet and very professional. We told her what we wanted and within one hour we had a deal together on exactly what we wanted. No back and forth with a sales manager... just a "yes we can do that!" Karly is tenacious and will be on top of you to dot your "i's and cross your "t's until the car is delivered to you and to your satisfaction... but its all to benefit you. TWOL even gives you a full tank of gas without question! Easiet deal we ever did. Love Karly and Love our new 2019 RAV4 Hybrid! Side note... Credit manager gave us 1/2 point less interest than we even asked for... very honest car dealers... a rare find... well worth the trip!

**Toyota World -- $10,000 Over MSRP and Counting** [no…read morestars] Let's start with the basics. Post-COVID supply chain disruptions created real scarcity in the auto market, and dealers across the country used that window to add market adjustments to sticker prices. That window is largely closed. Inventory has normalized. So explain the $10,000 pre-tax markup over MSRP. Not a trim upgrade. Not an added package we requested. Just a number sitting on the contract, daring you to ask about it. When we did ask, we got a vague reference to "trade costs" and "what the market supports." The market, as it turns out, does not support this. We found the same vehicle elsewhere at $5k less with no negotiation required. Then came Melissa. Melissa threw out the old line about nitrogen-filled tires, already applied to the vehicle and buried in the contract. Not offered upfront. Not explained. Just there. She also stated plainly that she needed to make money on inter-dealer trades. That's an internal business cost being passed directly to the customer as justification for a markup that was never disclosed until we were deep in the numbers. This interaction felt like a hostage negotiation, only there was no proof of life. This is not aggressive sales. This is a structured process designed to obscure the real price of the car until you're too far into the conversation to walk. Some people don't walk. That's the model. We walked. Stay away. Far away.

Bought car there with extended power train warranty, have spent about $1400 in less than 10…read moremonths, engine consuming oil internally, wheel hub assembly replaced , battery, tires, headlight bulb, one of the two catalytic converters , service center showed me there was a weld done to the exhaust where the cat needed to be replaced but it comes with the flex pipe , someone cut out a piece of exhaust pipe w/out replacing cat and flex pipe prior to my purchase. This vehicle was purchased at a sensitive time after the sudden passing of my mother before Thanksgiving. Holiday. Also we never received the Amazon card as promised. Car was advertised as "mint" condition.....

From the owner: quality used car dealershipread more

Vito was amazing as usual, this is the 2nd time I've purchased a vehicle from him and I'll never…read morego anywhere else bc once I find someone I like I stay loyal. If you want only the best come see Vito

Update: After speaking with the manager about the issue with my car, I am pleased to say that…read moreeverything has been resolved to my complete satisfaction. The manager was professional, understanding, and went above and beyond to address my concerns. I appreciate the effort made by DiFeo Kia to ensure customer satisfaction, and I would now recommend their services to others. I have been a loyal customer for over 5 years, and so very happy that the issue has been resolved .

These guys are the real deal! Most used car dealers I have dealt with showed some shades of gray…read morewhen doing business. When I went to these folks I found a wealth of knowledge, high level of integrity & absolute honesty. These are rare characteristics these days so I was thrilled to work with them. They gave me a great deal for my car which was significantly better than any other dealer I talked to. Then they found me my dream car which I was happy to buy. No promises that they did not do...no pressure sales...just honest car guys who live & breath cars! To say my experience was flawless is the best way to describe their process.

If you couldn't tell by the other low ratings, BE WARNED!! I read all of the negative comments and…read moresaid "I hope that doesn't happen to me..." Well, here's our terrible experience.... If you want to save yourself time, literally look anywhere else! If you need yet another example about their scamming tactics, read on. I first contacted David, the General Manager of this store, after seeing his phone number for a Toyota Tacoma TRD Off Road listing on THEIR OWN website, CarGuru, CarFax, and several other websites. I told him that I was looking for the quicksand colored 2019 TRD Off Road (their only one). I asked about pricing since we were coming from 250 miles away to get this truck, and he said it was firm. I called my bank and was preapproved, so we drove 250 miles the following day. They had the vehicle waiting for us in the front, but I immediately noticed that there was a small "SR5" logo rather than either no decal, as some people prefer, or a TRD Off Road decal. I was handed off to someone instead of David upon arrival, so I questioned this decal issue right away. I was told to take it for a spin while they verified. We came back and they "realized" it was somehow misprinted on every website as an Off Road when it is actually an SR5. But, they told me, "it's the same thing since it has a lift and nice tires on it..." I now had to inform them, the supposed car experts, that it is entirely different, nearly everything needed for Off Roading is not offered in the SR5. But, it looks the part, so they advertise it as so... I told them that I had driven this whole way thanks to false advertising and I specifically needed a TRD Off Road. They tried to make it better by seeing what other TRD Off Roads they had in stock, and guess what...? Nearly every Tacoma was listed as a TRD Off Road, yet none actually where! They tried to say that the VIN creates the title for their advertisements, which causes it to have an incorrect title, which is a blatant lie! So, they toss some tires on there with a lift and claim it's one model, when it isn't. Then if you try to dispute this, they blame you for not looking closer at the pictures. THEIR FALSE ADVERTISEMENT WASNT TO BLAME, I WAS. Can you believe it? So I asked if theyd be kind enough to compensate our gas since we drive 500 miles total to pick up a truck that was falsely advertised. They then got upset that I asked for this since "the pictures showed the model with the small decal in one picture, so I should have looked closer." So, I didn't get compensated for a wasted day and all of the gas, plus I was told it's my fault; ZERO REMORSE OR APOLOGY. This place is a joke. When you spend $30k+ you want to feel comfortable and that you aren't getting taken advantage of for a quick dollar. I can promise you, this place doesn't care about you as a customer, they only want your money. I told them that I am a recently separated veteran who just moved back home to attend school and I needed a vehicle, so even this wasted day hurts my bank account, yet David laughed and kept blaming this "mistake" on me. To quote him, "it sounds like you know a lot about this stuff, but you weren't smart enough to look closer at the pictures... that's your fault, not ours." I took the time to type all of this up, please take it into consideration. I like to give people the benefit of the doubt, but when you refuse to acknowledge your mistake or make things right with your patrons who you've taken advantage of, even by accident, then you're a sham company. They don't care about their customers, they care about how much money they can make off of you. GO ELSEWHERE, YOULL REGRET IT IF YOU DONT. PS- we talked to several locals nearby (since we now needed to keep looking for vehicles and get some food) and apparently this place is known for this behavior! They have a whole toolbox full of tricks; watch out!

Hubby looked on line for a certified pre owned car! Found…read moreone that we liked. We went to Pine Belt Subaru, greeted by Pharrell! Professional and courteous! Took car for a test ride. As promised by Pharrell in 90 minutes we drove off with our SUV! Veronica assisted us to ensure our insurance was updated! Great experience! Thank you Highly recommend! Love my SUV!!

Bought two cars from them. When it came to honor their one free dent repair they didn't. i…read moreconfirmed it was covered before I dropped the car off then the lies begin. Spoke to the manager who was worthless. What a waste of time. They lost a good customer.

What a nightmare it was purchasing a car from this place. They were so eager to get me to purchase…read moremy '06 Honda Element however when it came to making sure I was taken care of after the fact, they could care less. Fast forward 5 months down the line, my service agreement (royal administration services) was never paid for by Lakewood Auto Exchange. On my paperwork it states I'm paying $1,300 for a 2 year 24,000 warranty that has never existed. The day after I purchased my car I noticed there was damage to the roof, right above the hatch. I made the owner Pete aware of this, however all he cared about was the money I owed him for the rest of my down payment. He made a comment about how he can fix the damage, stated I needed to finish paying the $300.00 I owed him and then nothing was ever mentioned about it again. As I stated before this place is a nightmare, I was rushed in and rushed out, now the owner Pete is ducking my phone calls and not getting back to me regarding this incident as he said he would, they will be hearing from a lawyer.

This place was terrible they reset the check engine light to get you through inspection and…read morebasically your on your own from there a true nightmare this has been i will be infoeming as many ppl as ever paid cash on the 39 day major issues he knew it had issues let this go viral its terrible business refuse to help .