I had an atypical experience at Autolenders, but one that still needs to be shared. My wife and I…read morewere in the market for a used car, after searching for a week at various new and used car dealers we found ourselves on Route 37 in Toms River doing the classic dealer shuffle. We walked around the lot at Autolenders and didn't really see anything that we really liked that was in our price range (we were looking for a luxury car with 60-80 miles), Autolenders had some nice vehicles but the mileages were low and the price a just bit out of our reach. As we were about to leave, our salesmen, Bill S. said, "hang on, I just received a car in a trade-in and I think you might like it." He brought the car out, a gorgeous jet black 2006 BMW 525i in near Mint condition. The car was making a weird noise and had a sensor malfunction lamp lit on the dash. My wife and I informed Bill that we really did not want to a car that has any problems, as our last vehicle broke down and left us in the lurch. Bill S. assured us that they were only brake sensors and that if I wanted the vehicle, the sensors would be taken care of. I should state now, this was an AS-IS (no warranty) vehicle and not part of Autolenders usual business model, which is low mileage vehicles off of their first lease, usually 2-5 years old. We took the car home for the evening on a trial, (we almost walked away, but we figured, why not). The car was fine, the night we had it, (the brake sensor light is on the entire trial). The next day, we brought the car back and were prepared to make an offer. We would buy the car as long as all the lights on the dash were taken care of. The General Manager Stratis M. informed me that all would be taken care of and the car would be ready tomorrow. When I picked up the car and drove it off the lot, the brake sensor lamp lit right back up! I immediately brought the car back and told Stratis that this was unacceptable. Stratis agreed and had his in-house mechanic take a look at the vehicle to determine what was wrong. I was told that it was not the brake sensors as before, but a Steering Angle Sensor in the ABS braking system that was malfunctioning. As I stated previously, I never checked the codes on the dash and took Autolenders at their word that it was only the brake sensors. With this in mind I was told that it was the first time anyone there had seen such an error with the vehicle. As the vehicle was AS-IS it would not be covered, as it was not detailed in the signed contract. Of course, this was upsetting, so I voiced my concerns to Autolenders cooperate headquarters via an email. Within the hour Stratis called me and asked me to return as soon as possible so he could address me and my wife concerns. While driving the vehicle in the day which took place in the interim, the BMW overheated while driving down the highway (pulled over waited five minutes and drove the next day with zero issues, faulty water pump). Now, I am scared of this vehicle! Returning to Autolenders the next day, Stratis informs me again that it is an AS-IS vehicle and is entitled to nothing under law. He then informs me that after speaking to the owner of the company, Mr. Brad Wimmer, Autolenders has decided to undertake the cost of the Steering Angle Sensor Repair, just out of loyalty to a customer! Unfortunately, but understandably, they would not be able to cover the cost of the faulty water pump. Even here though Stratis said he would work with me to get the repair down in-house for as cheap as possible. Let me stop here and address the obvious, yes, Autolenders might have known about the steering angle sensor the whole time, but I highly doubt it. I was a medic for six years in the ARMY and served two tours in Iraq, during that tenure I got to know people pretty well, and it's not hard to spot a liar. And even if, the point is mute because they repaired it with OEM parts and even lent me a "lot car" for a week so I didn't have to splurge for a rental again ($300 savings). The water pump issue only occurred once in three day of driving so I am positive that they were ignorant of that as well. After a few days, the new sensor and water pump we put in and the total cost of the repair was a little over $1200, roughly the same price I was quoted at the dealer, though I am sure it would have been about $1500-1800, when it was all said and done over at BMW. I have to say that when buying a used car you always expect issues, and this BMW certainly has more than a few . At the end of the day a few lessons have been learned, the first being, never, ever buy a European luxury car for more than $5000 without a warranty! Just not worth the risk unless you're a mechanic. The second is that I would most assuredly return to Autolenders to purchase another vehicle.

Scammers. Agreed on price and after we got the i for it was a thousand dollars less. Thank god we…read morecaught it scammers avoid these people awful customer service extremely rude.

I'm one of those people that say "I usually don't do this". Reviews that is, But I feel compelled…read moreto do so because I had such a great experience with Greg at JIA auto sales. I kind of expected a good experience because my Mechanic, who is one of the only mechanics in my life as a 57-year-old man that I have ever 1000% trusted suggested this place. He didn't even tell me that he knew the guy he just said, "try this place. He has great cars. He backs up his work and I know you'll like him." Let me tell you he was right on. I was looking for a first car for my Son. I took My trusted mechanics advice, and I went to JIA. I'm a veteran bartender for over 40 years and I think I can read people really well and from the handshake, I just liked the guy. Sometimes people love what they do and that passion comes through. It is evident when you speak to Him. I've been swindled a couple of times and both by dealerships so I was very wary this time. I bought the car in January and waited to post to see if there were any issues. There was ONE! The cd player did not work. Now, this is a cd player! Of course no one checked because no one uses Cd's, but my kid is a musician and an old soul and has 500 of my old CD's. When I relayed that to Greg- the guy found a cd player on line and INSTALLED it for my kid. Do yourself a favor if you are done with shady people and shitty business practices. If you want to buy a used car that you KNOW is reliable and backed up by just a decent man who is an extremely talented mechanic- go to JIA.

Great experience. Would not hesitate to buy a car from here again. Bought out of state and my…read moremechanic was impressed with what he saw.. passed inspections with no issues..they made buying from out of state easy and will definitely look here first next time.

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

I was looking for a specific build, and, knowing it was in short supply, called around at many…read moreLexus dealerships near me. At most places, salespeople either weren't clear about the ordering process or kept pushing colors I didn't want. John Lucky at Ray Catena of Monmouth was a refreshing change. From our first phone call, he was friendly, attentive, and knowledgeable. Unlike many salespeople, John took the time to really understand my preferences and saw that I valued getting the exact car build I wanted over speed of delivery. He patiently and clearly explained the entire factory ordering process and answered all my questions, setting clear expectations to prevent surprises later. A few months later, the car arrived. Pickup day went flawlessly. John warmly greeted us and introduced us to the car. The paperwork was clearly explained and smooth. Another team member presented the warranty options and was also excellent. A third team member, who guided us through the car's technical features, was friendly and thorough. Overall, it was an ideal luxury car buying experience--transparent, attentive, and genuinely enjoyable--completely breaking the car dealership stereotype. We'll probably purchase any future Lexuses through John; the extra half-hour or so of drive was well worth it.

I am a Mercedes Benz customer for over 20 years. I prefer the Ray Catena dealerships in NJ…read more Freehold, in my mind, is the flagship location. I drive 45 minutes to this location because of the highest luxury service. Leigh Farrell runs the absolute best shop around. The Freehold team are smart, professional, super knowledgeable, very friendly and they go above and beyond for their customers. Inventory is really good as well. I do think this is a true luxury experience end to end- even for Mercedes. What I loved most about my recent experience? I called Tim, the Sales Manager, told him what I wanted and he made it happen- the same day. When I arrived at the dealership, the car was ready and all paperwork prepared. I left in a new Mercedes GLE in under 70 minutes. Adriana helped me through the entire process. She knows her cars, the details of what she has on the lot, and she knows her numbers. Dealership is super clean. Well appointed. By far the best experience and dealership around.

Been a customer for a little of 6 years and went in to purchase my third car from your dealership…read more The fact that i was offered pricing at the sticker price and told anything lower would be under your cost was a lie. When i stated i received a way bigger discount from another Mercedes dealership is when all of a sudden you want to now negotiate. Unfortunately this turned into a lot of frustration and lost trust in the sales department. Purchased my new Mercedes from another dealership. The services team is great and will still service my cars there, new cars will need to look elsewhere

Second car purchased here. Willing to give you the best deal within your budget and follow-up to…read moremake sure you're satisfied with purchase. Highly recommend.

Two years later and I'm still receiving incessant calls, texts and mail for maintenance, car sales,…read moreand buybacks. I have repeatedly told them to stop all contact, but yet they persist! This has to be the worst car dealer in the country!! I've been buying cars for over 40 years and never have I experienced such disrespect and aggravation from a dealer. Pathetic! I picked one star again because there's no option for zero stars. Don't even consider going to Gateway Toyota, unless you're a glutton for punishment. It boggles my mind why a dealer would do this and expect repeat business. Jokers! I'm in the market for another car. Guess where I won't be going! Take your money elsewhere!

Joe Guzzo at Schwartz Mazda was wonderful to work with when we bought a Mazda CX-5 for my son. He…read morewas professional, easygoing, and genuinely helpful throughout the entire process. We never felt pressured, and he made what can sometimes be a stressful experience feel smooth and straightforward. We're very happy with the car and appreciated Joe's honesty and patience. He went the extra mile to make sure we were totally happy with our purchase. Definitely recommend working with him if you're looking for a Mazda!

My daughter and I visited Schwartz to test drive a few vehicles…read more The dealership is small yet very comfortable Solid selection of preowned cars We visited one time in the evening and test drove a certified pre owned car. Soft sell as I was clear we were not ready to purchase We visited the next day to look at the car again and look at another. Disappointed as the car we test drove had some severe scratches and a dent that was not disclosed. Thankfully I went back in day light. The other car had a large scratch on the drivers side door that they had no interest in repairing nor were they interested in negotiating. Not sure I would visit again.

I recently visited Circle BMW in Eatontown for service on my M440 and must acknowledge Bryan Raiken…read morefor going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectations by addressing and resolving all of my service needs without surprises, but he also took the time to investigate the root cause of service contract errors unbeknownst to me (the vehicle was purchased from a North Jersey BMW dealer), demonstrating a genuine commitment to customer satisfaction. From the moment I arrived, Bryan greeted me with a warm smile and a willingness to assist with all concerns. He listened attentively and meticulously explained the maintenance process in complete detail, alleviating any reservations I had. His professionalism and expertise were evident throughout the entire interaction through to the time all service was complete. What truly set Bryan apart was his proactive approach to customer service. Not only did he address the necessary maintenance promptly and efficiently, but he also took the initiative to look into concerns outside the standard scope of routine maintenance. Moreover, Bryan displayed remarkable patience and courtesy when addressing my questions, providing clear explanations without any hint of condescension. His willingness to go the extra mile to ensure I felt informed and confident about the service performed on my vehicle did not go unnoticed. During my visit, Bryan's dedication to customer satisfaction extended beyond typical service expectations. Despite it being near closing time and my car service complete, Bryan took the time to provide invaluable advice on an issue unrelated to the service, further exemplifying his commitment to ensuring my overall satisfaction. Bryan not only provided me with an informative response which put me at ease, he went even further to call Lupe for greater insight after understanding the level of stress the matter had been causing me. Lupe was incredibly professional and genuinely wanted to help. As Lupe and I walked out to my car, Pete came over to provide his insight and added support. Not only did Lupe offer invaluable insight, he went even further to mitigate the issue which had been causing me immense stress. I was amazed and beyond grateful for the extra efforts he went through at the end of the day when he didn't have to. Simply thanking Lupe, Pete, and the Service Center Technicians, doesn't express the gratitude I have for the extra time and overall dedication to excellence they provide to customers like myself. During a previous service visit in the fall, I had the privilege to get to know Pete. His uplifting and warm personality truly adds to the customer-focused environment at Circle BMW. Pete also introduced me to Rob, the Service Manager, who was the sole reason I returned to this BMW dealer for my latest service needs. Hearing how he manages and approaches customer service was a breath of fresh air. Customer service like I've experienced at Circle BMW doesn't exist in any industry nowadays. This team sets the bar high for the level of service that should be provided to all customers, it's truly unmatched. Additionally, I had the pleasure of interacting with Phil, who exemplified professionalism from the moment I arrived. His attention to detail and seamless coordination ensured that I was in the best hands, ultimately leading me to Bryan for an exceptional service experience. Overall, I left Circle BMW extremely satisfied and beyond grateful thanks to Bryan Raiken's exemplary customer service, as well as for the outstanding support provided by Lupe, Pete, and Phil. They are a true testament to the dealership's commitment to excellence, and I cannot recommend them enough to anyone seeking top-notch service. I look forward to my next service visit, knowing that I am in the best possible hands. Thank you, Bryan, Lupe, Pete, Phil, and Rob, for exceeding my expectations and making my experience at Circle BMW truly exceptional time after time.

Service department no longer returns calls or seem to care about customers with older models. Left…read more3 messages for my service rep and the mgr and no return call. When I finally did get someone they could not provide a loaner because of my time frame. Guess it's time to find a new dealer

Raj was awesome! And Sam the sales man made it feel like a normal conversation! Enjoyed my…read moreexperience, I will be a returning customer.

By far the best group of salesmen i've ever seen! Just bought a BMW from here and let me tell you…read more. Angelo went above and beyond to get the deal done! From the initial viewing of the car up until driving it home, he was with us the entire process. The car was BEAUTIFUL! You can tell these guys actually care about their customers' happiness and not just making a sale. I couldn't thank these guys enough for their professionalism and just the overall experience. I will definitely be back in the future and would recommend Platinum Motors to anyone and everyone!