Walked in on a Thursday night after work looking for some Gorditas and they looked at us like we…read morewere getting there at 9:59 when it was only 9:15. Maybe they're friendlier in the earlier hours.

If I could give this restaurant a zero, I definitely would this restaurant operates without a…read moremanager on duty has awful customer service and are very disrespectful. I always come to this restaurant and I never have an issue with anybody but today I went in with my husband and my kids. I ordered my usual a flauta plate when I received my order I took a bite of it and I asked the server is the cheese expired because it doesn't taste like it normally does mind you I've been here multiple times and I know what it's supposed to taste like she went and got another colleague and they told me no the same cheese because at first I thought it was a different cheese and I asked them was there anyway you can go to the back you just scrape the cheese off because the cheese doesn't taste right and I'm pregnant if it was expired, I didn't want to risk eating it. She goes well. We're gonna have to charge it for a whole new plate and I tell her I don't want a new plate I just want the cheese to be scraped off that's all I wanted. I don't want nothing new and I wasn't expecting anything new. I just wanted my cheese to be taken off and if I did it myself, it was gonna scrape off the guacamole and the sour cream, which I wanted those on my flautas . They get on the phone with the manager. I don't know what they told her mind you the manager is not even at the store so she doesn't understand what's going on and she tells me the manager said we're gonna have to charge it for a new plate was like I don't want a new plate. I just want you to take off the cheese. She gets back on the phone with her manager. She's like OK ma'am you know we'll go ahead and we'll give you some new flautas and I said OK that's fine. I waited 10 minutes to bring my plate out mind you they said they were gonna give me new ones but they brought me back the same plate cold and soggy I tell my husband to go pay for the order while I finish up my food so we can leave he gets there and he sees an extra $10 charge on our order and I'm like what is the extra charge for they proceeded to charge us for an extra plate after they brought me the same plate and I told him I didn't wanna be charged for a new plate I just wanted my cheese to be taken off he tells them I'm not gonna pay for the extra plate. You guys brought her the same plate you guys said you were just gonna replace her flautas and then he asked to speak to a manager she calls the manager, gives him the phone and says the managers on the phone and I tell him why are they having you speak to the manager on the phone instead of her being here in person, they proceed to the manager he doesn't wanna talk to you on the phone. He wants to talk to you in person. They're like OK wait will be there in about 10 minutes. At this point, I'm like OK whatever but my husband went ahead and called the cops anyways because they didn't want to take off the charge. They were telling us they weren't gonna take it off if the charges for a new item so then we called the cops. The cops get there and the cops at the same thing. Why are they charging you for a whole new plate of food if they gave you the same plate, but they just re-added the toppings the manager gets there she explains to us and I tell her I understand but I didn't get a new plate. I got the same plate. Y'all just replaced the toppings that were on it and she's sitting in there arguing with the cops and the cops are telling her ma'am. You cannot charge them for a new plate if it's the same plate she said no they gave me a new plate and I'm like you were not here to see whether they gave me a new plate or not. You just pulled in and on top of that she wasn't even dressed professionally she came in with a crop top and some pants and I told her I've been here multiple times before I've never had this issue. You know you guys usually just take something off and put it back on. That's all I want. That's all I asked. She then has the audacity to tell me and my husband if y'all don't have the money why would y'all come out to eat? The issue was not the money the issue was the extra charge for the plate that we did not receive or get new she proceeds to tell the cops to let us go. They don't have to pay for the order. Just get them out of my restaurant. The problem was we were willing to pay. We just wanted her to takeoff the additional charge for the items that we did not receive. She comes to an agreement with the cops that if we ever step foot in her restaurant again, they're gonna charge us with trespassing, even after the disrespectfulness the awful customer service her telling us that we're basically broke when all we asked for was to get an item removed that we did not ask for and we still paid for our tab after she removed the charges she tells us that we're not allowed in her restaurant ever again It's just diabolical to me. I do not understand how this establishment is still open and functioning and how very unprofessional their staff is.

Realmente me encanto este restaurant Hondureño y Mexicano practicamente Latino su ambiente muy…read moreacogedor la mesera muy servicial y la comida estuvo muy deliciosa y las porciones muy bien servidas recomiendo este restaurant al 100%

Joyous workers and a nice free ambiance like a domestic diner with food that seems more strongly…read moreCaribbean than anything else. It was closer to Nayarit seafood, if anything, than to the Salvadorean or Northern Mexican flavors more commonly known and used in cooking here in Southeast Texas' restaurants. Outdoor deck is in front and faces southeast.

Mini paletas?! Count me in! Totally cute place to grab a sweet treat! They serve other food options…read moreand snacks but I came for the paletas for sure. They have a deal buy 5 for $4! Totally worth it! Super fresh and made with love. Staff speaks Spanish so be prepared or use your pointer finger and Google translate. Place is super decorated and the popsicle stick art is a nice touch! Enjoy and happy yelping!!

Good Mexican food at an affordable price ! Totally worth it…read more! Order to go and service was excellent, staff very friendly and knowledgeable.

Excellent service and delicious food, very spacious and great atmosphere for sure…read more One of the delightful staff that I had the opportunity to meet. Manager Elvin Fuentes is very attentive and helpful, bartender Emelin was very nice and super attentive as well. We ordered a Boquita Mixta to dine in and we really liked it, super delicious. Also we ordered two Baleadas especial to go for our grandkids ( They absolutely enjoyed it!)

Food: The food such the baleadas, pollo frito con tajadas,…read moresopa de res, and drinks such as tamarindo, horchata, and jamaica are alway delicious and well prepared. I have absolutely no complaints regarding how the food is prepared, its temperature, presentation or packaging. Service: As a proud Black, Honduran, Garifuna, Afro Latina woman, I expect nothing but the best from Honduran establishments. Unfortunately, I find myself often disappointed. We need to do better. Customer service is very important to me because where I spend my hard earned money matters. Businesses exist because business owners have an idea or a passion that they feel may be lucrative. In order to make that happen, the right team must be employed beginning from management. From the top to the bottom, there should be an understanding that you are here to serve your customers and not yourselves. It's a professional environment and an opportunity to earn a living wage to care for yourself and your family. NOTHING should be taken personally, leave your problems, issues, racism, hatred, and prejudice at the door or in your car before you walk into the establishment. If you can't do this, then serving the public is not the job for you. There's nothing quality about the customer service at El Katracho on Federal Rd. They need to be retrained by the entire staff at El Katracho on East Freeway and those that don't comply, should be released from their duties. Ambiance: The energy here is that of a night club all DAY long, lol. The music is so loud that it's difficult to hear when the staff is speaking to me and vice versa. I am soft spoken and I find myself almost yelling just to place a lunch order. This is too funny but makes absolutely no sense. I have never received a smile or a good afternoon, good evening, welcome to El Katracho...nothing! This is just basic stuff. My food always takes a very long time even when I call and place my order when I'm on my lunch break and need to get back to work. I haven't been back to this location ever since they opened up the East Freeway location and I'm so glad they did. I cannot honestly recommend this place.

Awesome food! Young Guy named Derrick was very likely the best server I have ever had. From the way…read morehe spoke with us very respectfully, and professionally. Everything he did for us he took the time to be very detailed including boxing all our leftovers and sending us off with blessings from God.

Food was amazing! Spicy (I can't handle spice and it was spicy so be careful but it was good…read morespice). Man the drink was delicious! Recommend grabbing the drinks! Tbh all the food was good. They had music playing as well great vibes with friends. There is a store near by so just an FYI. Sasha was our waiter and she was soo good! Very attentive and had great recommendations!!! It was our first time there. :)

This place is delicious and authentic. great service as well. we will be ordering from them again!read more

I called to find out directions nobody speaks English and can't give me the correct directions. Too…read morebad they're losing business disappointed and then they just hung up on me twice rude

Mannn tastes just like it does in Nicaragua, delicious. es bien delicioso, es comida buena para…read morecualquier ocasión!

The parillada was amazing! It had everything. We loved everything in it. Pork, steak, taquitos,…read moreyuca, and two types of plantains. I also loved the rice and black beans at the center.

Todo my Rico , muy Buenas tortillas lmuy buena atención muchas variedades de platillos lo recomiendoread more

We just randomly picked this place as we drove by heading home from Hobby Airport and desiring some…read moreMexican food. From the outside this place isn't much to look at, and even the inside isn't something that is particularly appeasing to the eye... but who cares? It's about the food and the price! I had the beef quesadilla, which was very tasty and served with lettuces and avocado on the side. My mom had a pork chop breakfast plate that she said was also quite good. Meanwhile this meal also included hot chips and salsa. Everything tasted freshly made and with a total bill of $12 how can you go wrong?!?