The resort is right on the beach. Even though it is seaweed season, the workers kept it cleaned up…read moreand the beach was still beautiful! There are quite a few restaurants to choose from and each one we ate at was really good. My husband loved the pizza though! There was several pools but our favorite one was the lively one (they have quite ones too). The bartenders remembered us and remembered our drinks. Arturo was great! We had a Junior suite with a swim up pool and the workers came out every day to clean it. Our concierge Luis was amazing ! He made sure we had a special stay. We were celebrating our anniversary and he made sure our room was decorated with rose petals and fresh flowers. I highly recommend this resort! Ask for Luis!

My girlfriend was sexually assaulted by a staff member at Secrets Tulum during a spa treatment, and…read morewhat the hotel did afterward was almost as disturbing as the assault itself. They blocked the police I called from entering the property. There is now an open criminal case with the Quintana Roo State Prosecutor's Office -- file FGE/QR/TUL/DEL/4225/2026, assigned to the Specialized Prosecutor for Sexual Crimes, Tulum. That's an official case reference anyone can verify. Do not give this resort your money. The moment my girlfriend told me what the male spa staff member had done to her, I got her out of the spa and went straight to management. The manager's response: "I know him, he would never do that, I've known him for 3 years." I called 911 myself. Police arrived -- and hotel staff refused to let them through the gate. I spoke to officers through a fence while management told me police were "on the way." When I asked for the staff member's name and the manager's own name: "for privacy reasons we cannot tell you." I have that refusal on video. A front desk employee covered her name tag with her hand. Three men then came to our room who said yes when I asked if they were police -- then claimed to be "from the prosecutor's office" -- covering their badges and refusing to give names or ID numbers for two hours, while my girlfriend, the victim, was too frightened to leave the room. She never got to speak with the real officers, because this hotel turned them away. Imagine how you would feel, knowing the actual police couldn't help, we couldnt just leave because the hotel controlled the gate, and they had security waiting and following us as soon as we left our room. It was terrifying. We don't speak Spanish and were given no translation or victim support of any kind. Security followed us until checkout and wouldn't let our driver through the gate until our card was charged in full. We left the moment we could arrange transportation. Formal complaints are filed with the Quintana Roo prosecutor's office, Hyatt corporate and its ethics line, Mexican consumer and tourism authorities, and the Government of Canada. When it mattered most, this "5-star" resort protected their staff member and stonewalled the police.

My husband and I just got back from our wonderful honeymoon spent at Sian Ka'an. While it was his…read moresecond or third time spending time at the Bahia Principe resorts in Cancun, it was my first. Overall, we had a wonderful 7 night stay. Buffets: The daily buffets were offered 3 times a day and had themed sections, like Full English Breakfast, Mexican, Pizza, Dessert, etc. All of the selections I made were very yummy. I particularly enjoyed the variety of breakfast poached eggs as well as the green juice. They try to label each item with the name of the food and any allergens, which was confusing at times. One white rice would state that it had wheat, but the other white rice was not labeled with the wheat. I asked a manager and he helped me to understand, but pointed out another food item that had no wheat allergen sign and said that that is made with gluten. All in all, if you have an allergy, be very careful with your selections. They do have a dedicated gluten-free bakery case and toaster. If you're vegetarian/vegan, you might not find enough protein here. Restaurants: We made dinner reservations for each night and loved the variety of restaurants. I would recommend checking out the menus before you go and making reservations early, as we met people who didn't and were stuck with 9:45pm reservations or none at all because they didn't book ahead. Grounds/Rooms: The adults only Sian Ka'an campus is lovely, surrounded by lush trees and beautiful birds. The pools are the big ticket item here, and lots of people lay out each day relaxing. We had the penthouse suite with the jacuzzi. The room was more or less basic, with just the essentials. The bed was large and comfortable. I enjoyed how they re-filled you mini bar each day. We would've used the jacuzzi more if you didn't have to refill and drain it each time you wanted to use it. Upon arrival, we celebrated our honeymoon by putting a ribbon on our door and rose petals on our bed, which was sweet. Service: The service here was excellent. Every single employee was kind and friendly, always saying hello. They love when you put effort into speaking Spanish, so feel free to practice. They all work very hard, and it shows. The drinks are veryyyy weak, including the shots, which is probably company policy and for the better since we're sipping them all day long anyway. The golf cart service to and from the various hotels was good overall. Occasionally there was a delay or we had to wait a while for a ride, but overall it's a fine system and makes it feel like a little adventure going to and from each resort. Overall, Sian Ka'an was a great value for what you receive. We booked with their Black Friday sale last year, so maybe check that out if you're looking for a better deal. We would definitely come back!

Armando at the front desk is a terrible manager and showed absolutely zero respect to me and my…read morefamily. Customer service abilities of a frog. Do not recommend. Allegedly the "PR Manager". Charged us for a bunch of items we did not receive and events we did not show up to let alone book ourselves. Terrible.

The best place to stay in Tulum. Their food and drinks are also amazing! The staff is also…read moreincredible.

Stayed here for my first visit to Mexico! Where to begin…read more.. One ; it's far from the main city's about 45-1hr away from the main tourist towns. A taxi will cost 50-75$ depending on your driver ; rates seem to changed even when coming & going to same location.So having a rental at this location of the hotel might be better idea however please be aware this hotel is down a bumpy long dirt road! Two( Check in) went pretty while expect for the paper signing about 20 papers than I was told to make sure all my signatures matches my passport as they may have to call me back out if the owner does not agree with them ( Wierd) .Also got a free welcome drink of choice which was nice !!! Third( room) ; just as described; I booked the deluxe room which had a private shared pool with 2 others. WIFI went in and out. Pretty bad if you need to do work or school work as I did being I took a summer class.( I didn't allow housekeeping to come while there and I didn't use the safe just to keep everything safe as I read other reviews on Travelocity. Shower Water did get warm after I realized the correct way to turn it ( my fault) ! Fourth( hotel restaurant) it said free breakfast which from reviews I read was free a few months ago it's no longer free the only thing that was is a choice of ( coffee, orange or fruit) you pick 1.. disappointing since that was one of my reason of booking the hotel ! Also breakfast was not too pricey but dinner and drink are like if we're in the us ! No difference in price. I also ordered a certain breakfast plate which they did not make correctly it was missing two items .. Fifth( pool/beach) ; I use the top balcony pool once it was nice with an amazing view. Beach was rocky and had a lot of seaweed I did not even go on the beach even tho it had a lounge chairs . Best part; the view ; staff was very nice & friendly ! It's very secluded & private if that's what your looking for. Covid testing was 120 each usd Covid testing cheaper elsewhere noticed after being taxi too a bar and it's many other places just a heads up but at least they provided it . A doctor will be called to hotel and sent to your room ; get results in a few hours !

My husband and I came here for spring break in April of 2024. We booked through cheapcarribean.com,…read moreand got a decent deal. The resort is located in Runaway Bay, close to Ocho Rios. We used Amstar for our transportation to and from the Montego Bay airport, which was arranged through cheapcarribean.com. Our stay here was great. They had evening entertainment such as a magic show, several musicians (pianist/singer, cellist, violinist), 6 or 7 restaurants, pools, and lots of fun in the sun. We stayed on the luxury adults only side, but would also venture over to the family side for some of the shows as well as for the beach (beach was much better on that side). We had a relaxing vacation, met friendly staff, and can't wait to visit again.

Absolutely horrible. The room had bedbugs. I reached out to them and let you let them know they…read more100% said they're not liable for bedbugs place really does need to be bought out or shut down.

October 2021 was the time we visited Grand Bahía Príncipe Coba. This was during the time that…read moreCovid was still running rampant around the world. We flew to Cancun, and the plane was so empty. Wifey and I each got a roll of seats to ourselves. Anyways, back to the topic on hand. There is a restaurant named Nikkei Mashua located at their hotel prooerty. It is fabulous!! Seriously, we had our best meal of our 4 night trip at this restaurant. Lobby looks terrific. Staff we came across were all helpful and kind. Even got our Covid test done here. We actually stayed at one of their sister properties next door. There was a complimentray shuttle that took us from one property to the other. Very convenient. The sister property was nice, but from the looks of it the Grand Bahía Príncipe Coba may be actually nicer. Will have to spend some nights here in the future to find out. In the meantime, I highly recommend patronizing their Nikkei Mashua Restaurant. Awesome place with delicious food!!

We came here on a day pass to check out the facilities. There were good and bad things to say…read moreabout this trip so I'm just going to unravel it all here. I will say there are super minor adjustments they could make that would take this from a less than favorable review to a good one. Firstly at the gate you have to give your information like ID and booming number to someone with a clipboard before they open the gate. It would serve them well to hire someone who knows a bit more English to handle this task. I am aware this is Mexico and English is not the first language, but this is a facility that will be bringing in tourists as nearly all of their revenue and I'd be willing to guess most of them do not speak Spanish. After that was handled we got to the front desk where we encountered more of the same. Luckily there was one woman who spoke English very well but unfortunately for her it left her doing the work of 5 people. There were literally 4 people around her not able to properly help anyone that didn't speak fluent Spanish. We headed into the buffet to eat some lunch before checking out the pool area. The buffet is beautiful and it has a lot of options. Unfortunately the food was pretty pedestrian as far as flavor goes. Lots of things for kids and people who just want to get something in their system, but at a place with these prices and this level of "luxury", I expected far better from the food. The pool area is beautiful and there is a nice swim up bar. The temperature of the pool was nearly perfect and my time in the water was very enjoyable. It was so busy that there were zero chairs available but we just set our stuff in the grass and got in the water. The bartender was very busy and our first round of drinks were made by a bar back. They were horrendous. We are in Mexico and I've literally never had a worse margarita anywhere on the planet than that first drink I had. The bartender took care of our drinks moving forward and then they were good. We met a lot of very friendly people here and had a good day. Got to interact with some iguanas and cattamundi as well. I genuinely hope they fix these issues so I could change this rating. This would be somewhere I'd frequent if things were slightly different. As it stands from this trip though, Bahia Príncipe Grand Coba - Kinda Sucked.

Don't stay here unless you like feeling like an inconvenience! Came for my honeymoon, was told at…read morecheck in they would do something special in our room for our honeymoon- that never happened. The service at the buffet was anything but great, felt like an inconvenience every time we wanted a refill. Can't even take food back to the room, and they'll chase you down if you leave with their glasses - only can walk around with an 8oz plastic cup. Same cup all their watered down, sugary cocktails are served in. Never been more disappointed on a vacation and the fact that this is our honeymoon stings even more. I understand the good google reviews, as they come to your table and wait for you to give them a review... make sure to be watching you the entire time before you leave, so yeah who will leave an honest review that way? Not to mention found a cockroach in our room too. The mini fridge they say they will stock daily, they must stock with whatever they have left, because only certain items have been restocked. Super overpriced for the service and quality. And getting a taxi? Outrageous prices through the resort. Don't stay here unless you like disappointment at a high cost! Oh yeah, the alacarte dining is impossible to get reservations for, so enjoy the buffet! Or not. Since they don't restock items there either. Waited and talked to over 4 members of staff over 30 minutes just for some shrimp cocktail- a cold dish... Room service? That's included but it will come to you cold. Oh yeah, my husband also got food poisoning while here. WOULD NEVER STAY AGAIN. I would however, recommend this to my worst enemy. If you want to have a sour stomach, overpriced rooms, and horrible food, come and stay here. But for us, never again. Also, came back to a clean room but now our toilet does not flush? That's super lovely considering my husband has food poisoning the resort gave him. I'm in for a lot of fun.

No service , food poor quality , buffets terrible , yet to have a good à la carte Over all…read moreservice poor , bar fridge not working called to get exchanged three times finally was told they exchanged it still not working à la carte restaurants unavailable Staff good but I would not recommend. I've been here at least 15 times they don't care. Never come back. Great beach

Las Casitas is the perfect location in Akumal. Steps away from the beach, great eating options and…read moreamazing views. These two bed room, two bathroom casitas are great for families. They have kitchens so if you choose to cook in you can or go to the great restaurants within walking distance. The private beach has umbrellas, lounge chairs, paddle board & kayaks. Then the most relaxing pool with hammocks. We love staying here, it is a little slice of heaven.

Great location on the beach, housekeeping is excellent, many restaurants, shops and grocery stores…read morewithin walking distance. Attractions in the area will pick you up. We will return.

Views are incredible. Directly on the private beach. Quiet, calm, relaxing, and beautiful!read more

Have been here many times because it's just an easy choice! It's a all inclusive resort on alot of…read moreocean front property accessible by walking or there constantly running golf cart trollies, lots of pools to explore including a swim up bar and the ocean with a protected bay for snorkeling. Food and cocktails galore so don't step on the scale when you get home. Favorite drinks were the Bloody caeser and Iceberg.

I stayed here at the Grand Bahai Principe Tulum. I enjoyed myself. I had a great time for the price…read morepoint. Buffet was on point for me I will say that most of it was pretty tasty. What I didn't like was that you can only go to one restaurant for every three days you're at the resort so really we were only supposed to go to two restaurants because of our days but we were able to finesse six different reservations. I will say the restaurants are the best thing to go to they should really find a way to open those up more and I think they have more people happy about the food. The top two restaurants with the Indian restaurant and the Brazilian meat restaurant everything was delicious staff was on point everything great 10 out of 10. We took a ride to the other resort coba, that was a one out of 10. Staff was not helpful, Buffet was crowded and super noisy, more kids over there I think it's more of a kids resort on that side. Security weren't helpful and just played on their phone I wouldn't suggest Coba at all. Chalum had a lot of great activities for people to do bicycle riding snorkeling and a second etc. we went bike riding and we had a great time that to see the whole resort get some information get to see the casino and the buyers market definitely was a great experience I can't wait to check out to Tulum, again