I needed to schedule an appointment for my F150 (A recall on the door latch mechanism). The first appointment I scheduled they called and needed to reschedule because they were overbooked. I scheduled a second appointment and was told that I could wait there while they completed the work, when I showed up they said they needed to keep my truck for 2 days and didn't have a loaner available. Again, I rescheduled my appointment. When I showed up the third time they forgot about me and left me sitting in the waiting room for an hour before I could get my loaner car. They had my truck for five days (they told me 2 days) and never completed the work, I picked up my truck without getting any work completed. I do not recommend getting service work completed here. read more

I will never buy from this dealer again. We bought a certified Used Honda Odyssey from Lasco in Fenton. We have owned it for less than a month, 1 week into having the vehicle the passenger headlight was burnt out, the power sliding doors on/off switch was malfunctioning, making this extremely loud beeping noise, and the transmission is shifting all wonky. Ford service "looked" it over and determined nothing was wrong, they replaced the burnt headlight and acted like they did us some grand gesture by not charging us for the replaced bulb. Reluctantly we took the vehicle back, drives awful...shifts even worse now. Lasco is basically giving us the run around, telling us WE have to take it to Honda. We are a family of 8, and need a large minivan for our family...and now have the burden of paying for a rental, paying deductibles...bottom line, horrible customer service, horrible service of vehicles. Huge disappointment! When you buy a vehicle for your family, especially a certified pre owned with low mileage...you expect better! read more

I have been shopping around for a Chevy Silverado Crew Cab pickup and found one I really liked and it was at Lasco Ford. My first mistake was trying to buy a Chevy from a Ford dealer. I went and looked at the truck, test drove and put a deposit down late Friday afternoon. All negotiations were finished and I had a purchase agreement with all the numbers on it to give my bank. It was going to take my bank until Monday to have the loan paperwork completed which resulted in the salesman calling wanting a larger deposit or they would not hold the truck until Monday. I gave them a larger deposit and when I went to pick up the truck after all the loan paperwork was completed, including a check in hand only to find out that they said they had made a mistake and I owed $3000 more for the truck. The truck was also now missing the floor mats and had wheel marks scratched into the clear coat from their "prepping" of it. Their solution to the problem was to allow me to put the additional $3000 on my credit card. This is by far the worst dealership I have ever dealt with and even my loan officer at the bank said she had never seen anything like that in her 22 years of experience. If I have learned anything, you should stick with a reputable dealership such as Al Serra Chevrolet in Grand Blanc, Michigan. read more

It's a long one; I apologize in advance. Okay, so I purchased my car here. 1 star you say? Why did you purchase from them? Well, the first call I had with them and my first visit went okay. First impressions were that this place was certainly better than my experience at another Ford dealer I had went to. Better in the sense that they seemed friendly and willing to help. Did I deal with a 'salesman' type personality? Yup, but he made it work as he did answer all of my questions efficiently and spent time with me. My experience buying the car was actually okay. The problem lies after the purchase. So, I drove my new car home and I lived roughly an 1.5 hours away from this dealer. I went to this dealer because they were the ONLY dealership that had the 2012 Model Escape left on the lot. I called EVERYWHERE and this place had 1 left. All other Ford dealers had the new 2013 Model available and frankly, I think the 2013 Model looks like an insect (my opinion, anyway). I wanted the 2012 SUV look and Lasco had 1 in stock. I arrived home and was happy. Of course I was; I was driving a new car. I wasn't crazy about my lease terms but trusted it was the best the sales guy could do. So, I accepted. The next day, my sales guy called to inform me that the paperwork was screwed up and that I needed to come back. Mind you, I live over an hour away. I wasn't happy about driving all the way back (after all, it's a lease; I'm watching my mileage). He said I could come back in a few days if Saturday would work best, since this call took place midweek. He assured me they would deduct the miles from my lease agreement. He also told me that my lease terms were changing for the better. Changing for the better? Well alrighty then; I'll come back. I went back Saturday to meet my salesman. He was no where to be found. After waiting over 45 minutes someone else finally told me that my sales guy wasn't there. I made this person aware that I had an appointment to rewrite my paperwork. He sat me at my original sales guys desk and said he would get someone else to help me. I waited and waited and waited. About an hour goes by and still no help. People kept walking by letting me know someone was coming but still, it shouldn't have taken so long. While I was waiting, I noticed my paperwork sitting face up on my sales guys desk. All of my personal/financial info was just sitting there for all to look at. This irritated me. Why wasn't my info somewhere secure? After all, they have an open layout sales office where strangers walk in/out of the place freely. Leaving my info out in the open is not safe and 100% unacceptable to me!!! I am starting to get more and more pissed at this point when finally someone comes to do a rewrite for me. When this person sat down he apologized for my wait and informed me my sales guy had been fired. How unprofessional!!! Telling me someone was fired doesn't make me feel good about my purchase. This person then proceeds to tell me that my whole lease agreement needs rewriting as everything was incorrect. On a good note, my monthly payment went down almost $50 and my 3 year lease got bumped to a 2 year lease. However, this new guy kept saying that this was a 'no money' down deal. After he said this 3 times, I asked what he meant. He said he was referring to their incentive program which I took advantage of so I didn't have to put any cash down. Ummmm, excuse me????? I did put cash down!!!! I demanded to talk to someone in finance. They made me wait another friggin half hour just to briefly see a finance person. They had my name wrong on my receipts and there was no indication of money down within my paperwork. Thankfully, I had a slip my original sales guy gave me and bank records. I had to prove to them I had put cash down. Total BS!!! Anyhow, I left that day and was't happy. Note: they didn't deduct my miles travelled. Ugh! So, a new person started calling me stating they needed my title to my old vehicle. I had already went over this with my original sales guy so why were they asking me to drive back AGAIN to go over my title? I refused. Especially when they asked me to pay a lost title fee. I don't think so, dude. Another, Ugh! The recap to this long winded story....They do not know what they are doing. After you make a purchase/lease, they are rude and incompetent. This is one of the most disorganized places I have EVER dealt with. Oh, and they also short paid my payoff quote by $60.00. Real classy. One final kicker.....A month after I got my lease, I get a letter in the mail from Lasco stating that they noticed my lease was almost up and am available for an early trade-in. Ha!!!!!!!! I just got my car. What a joke!!! As if I would go near that dealership for another car. I will not go back there and possibly avoid Ford altogether in the future. It's a shame.....I am fairly young, they had the potential to win a repeat customer for many years to come. Simply bad business! read more

Purchased my second used car from Lasco Ford. The second purchase was as comfortable as my first purchase. Although it took a little more time than I had hoped to complete all of the paperwork so I could get out the door, everything else with the transaction was excellent. I met the Used car Sales Manager, met with the Service Manager and also the Finance Manager. We also got to ring the bell for our auto purchase - something that happened 4 times the day I purchased the car and another 3 times the next day when I picked my car up. That means the place was busy selling cars!!! read more

Great service! Great people! Lasco Ford treats you like family!

I'm here to get my used car, seems up to snuff. The mechanic we took it to for inspection said t'was fine, just that the wheel speed sensors may eventually need to be replaced. That's all Greek to me, we'll just take the matrix home and I'll have a four wheel drive car, just in time! read more

Bought a car from this dealership and regret it still. Only a few months old and already has problems. Warranty is useless/ Reputable is not a term I would use for Lasco Ford read more

Completely rude and unprofessional.. I will personally never do business with Lasco Ford again.

Absolute scam artists. I go in after "winning" a free TV, only to find out there are three more steps to win anything! I even called ahead and asked if there was a catch, which Rich replied "we're not that kind of dealership". Oh but they are. Talked with the owner who said he wouldn't give me anything, to go ahead and try to contact a lawyer, and with a condescending laugh from Rich in person, I left the store to go back home, 30 minutes away. The "free smart watch" also was out of stock because there was too high of a turnout. Maybe if you didn't pretend to make people winners you wouldn't have that problem. Terrible in so many ways, including being the sleaziest dealership around. If this is how they treat a TV winning, imagine what they do to the price of a car. read more

I was warned and warned about doing business with Lasco. Unfortunately they had the vehicle I wanted and I moved forward with the sale. They promised to fix a couple issues on the vehicle as part of the sales contract. They kept the vehicle for a week to install a part and the repair only lasted 5 weeks. After that they ran through every excuse on why they wouldn't help me further. Now I am left with a vehicle that is unsafe to drive and a bill that I'm not really interested in paying as it should have been handled by lasco. I also referred a friend who bought a used car the same week I did. I was promised a referral, well guess what. The sales manager and sales guy actually argued in front of me about who would pay it! I have been in several times asking about my referral and just get excuses. It's always someone else's fault at lasco! Sales no blames finance. Awesome. Well no referral for me as I'm sick of dealing with a dealership with no integrity. Do yourself a favor and don't even step foot on their property and do as I am now doing. Telling EVERYONE to not shop at Lasco. Facebook and social media are such great ways to share. I was surprised how many others have spoken up about the Lasco Shaft! read more

Very poor customer service. They sell their vehicles, but do not back them up. We had a brand new 8 week old vehicle that they billed us $268 to remove a mouse nest from the fan motor. We never had an issue until running the AC after a trip to NC. It was obviously delivered with this problem, as nesting material was inconsistent with our property, AND the vehicle had 8,000 miles put on it in those 8 weeks. Sound like a good mouse nest to you? It most likely was built in the 8 months it sat somewhere before delivery. To make matters even worse, our salesman tried telling service he recalled all the tree debris he had to clear from under the hood when we first looked at it. They obviously do not care about customer satisfaction. BUYER BEWARE. read more

Beware buying used. 1st day my truck broke down, 40 days later, got truck back, still not right. The service dept. Gave me the run around about the time it was taking to fix my truck. Blamed a guy named Ian for dropping the ball, but assured me he'd been fired. Don't even ask to speak to the owner, you'll never see him. I ask several times. This place took the fun out of buying a car. They just lost a customer. read more

I have purchased 2 vehicles from Lasco. The first was a great experience, the vehicle lasted quite a while but when the trans started to slip I needed (wanted) a newer vehicle. I didn't want to incur the cost of a new transmission. Found a Jeep on their lot that I liked, drove it and bought it. They said it was certified pre-owned, said they went through it and it was a good vehicle. Had it 3 weeks and it broke down, I was in South Carolina at the time. Took it into Lasco when I got it home and they said "there is nothing wrong with the vehicle, just needs an oil change". Had that done and down the road I went. Then about 9 months later, took it in to get the oil changed (and the brakes were making noise, seemed like a caliper was sticking and just needed to get its once over), I asked what else it needed done since I was at 60K, they said oil change and tire rotation and you will be good to go. HOWEVER, when I got there, the vehicle has axle seal leak, differential seal leak, oil pan leak, rotors chewed through (calipers are fine), 1% brake life left, dry rotted tires. Some should be covered under warranty - but they can't do it because it has to go to a Chrysler dealer...ok understandable...I take it to the Chrysler dealer and what is actually wrong with the vehicle...no maintenance has been done on it - they believe it is all original (except oil changes), tires are dry rotted (how that happens to a vehicle that is driven daily is beyond my understanding), brake rotors are almost fused to the wheel, brake pads are less the 1%, calipers are stuck closed, struts are blown, rear axle seal is all but gone, differential seals are gone, oil pan is leaking, oil is all over the motor (from the previous oil change - 2 days ago), oil filter is loose. warranty only covers the leaks, everything else is out of pocket. Lasco Ford you have cheated and cut all the corners you will with me and my vehicles. I will not return to this dealership and will tell anyone who will listen to stay away as well. VERY DISAPPOINTING! read more

We had an issue with Lasco. Jay got involved and resolved the issue in a professional and timely manner. We were pleased with the result.

If I could give this review a zero, I would. Take my "in perfect condition" vehicle in for recall work, and get a call that i have a slow oil leak. My vehicle is parked in the same cement garage floor every day, never have i seen a drop of oil on the floor underneath. I maintain upkeep on my car. Oh, did i mention they wanted authorization to fix my cars oil pan leak and full breaks with rotors because as the service person stated "I'm very concerned"-my brakes were replaced a few months ago, and they wanted $1,500 for all this work. From recall work that is $0 to $1500 in frivolous repairs?! I think not! Move along. First time AND last time I let these shysters touch my vehicle. I advise all to take head. I feel that I was targeted because of my age and gender, as if they felt thy could take advantage of me. I do have a regular car service company I use, but for covered recall work I have to take my vehicle to the dealership. Now that I have my car back, it's running worse than ever, with a strange rattling noise. I will be taking my car in to my regular mechanic. I also plan on contacting the states Attorney General regarding poor business practices. This dealership needs to be investigated. read more

. Upon talking to the used car salesman, Dan, I told him (since he had made my mom happy with her used vehicle) that all I wanted was a reliable car with decent gas mileage. It was at this point he sold me a '03 cadillac seville STS which looked fantastic. Upon gettin it home it had standing water in the trunk, the car broke down 2 days after having it, it's been in the lasco shop twice, this time with no contact for 2 days. The gas mileage is absolutely awful, and it has been like pulling teeth here at lasco ford to get anything done. read more

Where do I start I have had a vehicle that I bought from Lasco for 29 days the ball joint snapped on me and now they tell me it will be $3,000 to replace everything that happened for a ball joint that snapped when I was pulling into a parking spot I talked to a different mechanic and he told me there is no way that what they said should be wrong or it would cost that much to replace they told me they haven't even put it on the Hoist and lifted it to look at it but that would be the price to fix it this place has been horrible dealing with this company has made me never want to buy for me car dealership again and I probably will not after I have paid this one off please beware of what you are buying from them they will not help you out at all after you have bought the car they are totally worthless just like buying a car from a stranger off the road and this was a 2010 F150 with a 3 month 3000 mile warranty that only covers engine transmission and drive axles but if you break a ball joint and you have to replace the drive axle it is not covered read more

They sent out a bogus flyer stating we had won a prize. I confirmed with the sales manager over the phone that no purchase was necessary, and we would definitely win a prize. One of the prizes was 3 gold coins. We were handed three Sacajawea dollars, not gold. What a scam, and totally dishonest. The people were rude. I would never do business with them, or by a Ford product, ever. read more

Thank you Jim Wojda and Tony Skerjance! Customer service is rare these days so it's even more of a pleasant surprise to get exceptional service. Thank you for everything, you both turned a problem into a quick solution. Best Service Team Ever! read more

Went to purchase a Lincoln at an "advertised" price from Lasco Ford and was informed they had incorrectly priced the vehicle and raised the price by $4k- Acted as though it was no big deal when they "mentioned" it to me. Lovely. Way to run a business Lasco Ford. Keep up the good work. read more

Do NOT buy a car from these guys. they LIE thru thier teeth. Great example of BUYER BEWARE. Told my father his deal was all set and when he got there to do the paper work ...guess what there was no deal as promised. They did the exact same thing to me a yr. ago. read more

HORRIBLE AND SHADY! I would never go back to this business. They add hidden fees (at which the owner some how tries to explain as a simple slip of the finger), are rude, and dishonest. The problems were not isolated, but rather an infestation of the company. First the salesman was sneaky, dishonest, and had zero follow through. Then, the second day the service engine light and the airbag light went on. Knowing it was a used car, we were happy to have purchased an extended warranty, albeit very upset this happened basically as we drove off the lot! We were give a load of excuses from the salesman, and then asked to bring it in. Mind you, the car was FILTHY when they turned it over to us. Dog hair and dirt caked all over. I asked why this was, and they responded that they would never give a car in such condition. (Read other reviews...they sure do!) They agreed to detail the car and address the service issues. Because it was not a Ford, I was told they were sending the car to a Nissan dealership to get the care it deserved and the expertise. Come to find out, they sent it to some mom and pop store and we had to BEG for the paperwork to prove it was even fixed! We finally got our car (after 6 days), is was vacuumed, but still had dog hair on it, no paperwork for the work that was completed, and the owner told me I was not entitled to any of that information since HE was the one who paid for the service. (Seems funny that my extended warranty didn't cover something clearly stated in the contract that it covered.) It seems very interesting.... Also, they withheld the extra set of keys, which makes me very uneasy, but we did finally get them. What is the worst part of this whole experience, is when the owner did call me, he acted as if my expectations were too high. He kept talking to me as if he was saving the day, even though I was the person who was following up, and fighting for what was rightfully mine (the spare set of keys, the extra fees they put on, and the paperwork for the service done to the vehicle). He talked down to me, was disrespectful, and very rude. This operation fits the stereotypical used cars salesman description to a T. I would NEVER go back there. I will never recommend this company, and I am horrified that they represent Ford. read more

Okay. So, first things first. This place is horrible in all areas. The only reason we chose this dealership was because of guaranteed financing. Great. The first day my wife and I go to look at some options it took about a half an hour just for someone to acknowledge our existence. The salesman was great. Nice and very patient. We were looking at a 2010 Ford Escape. Perfect for our growing family. 2 hours later after looking for finance to go through, we find out that the car is already actively being sold. Awesome. A half an hour later, we have a car lined up. A 2008 Kia Rondo. Meh. Its sufficient our needs. Its 930pm and we are still at the dealership. We test drove it and it drove fine, but there was a lot of exhaust smoke. They said that it is most likely water in the gas tank and it should burn off after a tank of new gas. We were also assured that we would get the problem fixed if it persists because it was an existing condition. Got it in writing (the only plus side). Total hours spent at the dealership, 10 hours. A week later I take it in because the smoke is really bad. They don't do anything about it. A week after that, I check the oil. Burned through over a quart of oil. Take it back in. They fill it with oil and tells my wife to drive it for a thousand miles for an "oil consumption test". Fed up, I finally take it in and get it in to be looked at. We get a rental because they said that under the warranty, the rental is covered (they forget to mention that the rental is only for five days). Five weeks and two engines later, we get the car back after fighting with them to cover the rental and a deductible that they were trying to charge us when it was a preexisting condition. My wife and I drive it to her mothers house about 15 minutes away, no problems. On the way back, the transmission goes out, the left turn signal doesn't work, the abs is slipping, the brights indicator light on the dash is lit up when the brights aren't on, the check engine light is on and the AC doesn't work. The car is now sitting at their lot, and tomorrow all hell will break loose. Worst experience, ever. read more

I found a used honda fit listed for sale here. I emailed the dealership saying I was interested and then later that day called the dealership and asked when I could test-drive that car. The salesperson said I could test-drive the car the next day. That day it was snowing pretty bad so I called in the morning and confirmed my appointment to test drive the car. I drove an hour in bad conditions to the dealership only to be told that the car had been sold either the night before or that morning, they were never clear on when exactly. They also said that someone had put a deposit down on the car a while ago, which makes no sense if they were still trying to sell it. Bottom line is that they got me into their dealership by saying they had a car they didn't have and then tried to sell me other cars I didn't want. Huge waste of my time and money. Never deal with these sleazy used car scumbags. read more

Absolutely the worst buying experience in my 58 years of life. I was told that my trade in would fetch a certain price. I sent photos. I was given a certain price including ALL fees except tax. Got there and tried to give me 1K less for my trade in. I asked them why not the price? They then agreed upon the price the Texted me. Over that hurdle. Took an hour. It came down to the fact that they needed $247 more for "doc fees". I refused. I came 550 miles to buy this car (2013 Escape, trading 2011 F150 4x4) and I told the salesman, "a deal is a deal". They are "sorry" an EVEN ADMITTED they falsely led me. WOW. Then the salesman says "but we will fill up your tank for the trouble". Well, it is a 36 gallon tank with 6 gallons in it. I figured, there's no way. Well, when they brought my truck around to give it back, they put 5 gallons in it. DECEPTIVE again. Then I get home and open my charge statement and the conveniently "forgot" to take the deposit of $500 off my card (the charge I made to hold the car). I have purchased more than 50 cars. I am a straight shooter. Many off ebay and autotrader. These guys are snakes. I strongly suggest you go elsewhere. I ended up with a better deal, better car at Royal Oak Ford. Honest deal. read more

I hope that one of the Lasco owners reads this, as I'm not sure they know that one of their managers lied to a potential customer on the phone. Hopefully, the owners care about customers. I received one of the brochures in the mail yesterday regarding "Win a Mustang." I scratched it off and it appeared that I won a Mustang. However, I'm a non-believer on things like this, so I called the dealership and was forwarded to one of the managers. It was Saturday 5/17/14 at 3 PM. He told me that, in fact, I did win a Mustang and I further questioned him about it because I've never won anything before and this seemed too good to be true. He presented no caveat to me not winning it and said I had to pick it up by 5/31. He even said it was a 2014 one when I asked him if it was new or used. I told him that I would come up right away as he said the dealership was open until 6 PM. Once we got up to the dealership, it was crowded for this sales event and I noticed a few people holding the brochures like me that appeared they won a Mustang. People are inserting their mailed keys into the slot of the little game. Well, my bubble burst and I was already not a happy camper at being played by the management. I was placed with a sales associate and he took my information. He said that I might win the Mustang if the key fit into a slot of the little game. I showed him the brochure that said "if you scratch off 3 Mustangs you win" OR "if your key fits you win." The important word here is OR. If the word was AND, then I wouldn't have an issue. OR does not mean the same thing as AND. I should have asked to talk to the manager who I had talked to over the phone, but I was now too angry at the deception by the dealership. I want to add that not once did I raise my voice or cause any problem. I know the salesman knew I was upset. False advertising. Of course my key didn't fit to win the Mustang and I was presented with a $1 lottery ticket. Gee, thanks, for lying to me and paying me off with a $1 lottery ticket. I am a professional woman and current Ford owner. I was disgusted with the way I was treated on the phone. I certainly hope this isn't the way the dealership treats all women who call. I will never again go to Lasco Ford. My trust was violated in the highest degree and it makes me sad and angry at the same time. Yes, it was too good to be true and I should have trusted my gut and thrown away the brochure when it arrived in the mail. But I didn't. I listened to someone on the phone and believed what he told me. read more

I love my new Ford Truck but this dealership in Fenton, MI is the last place I will ever purchase a new vehicle. The salesman there promised me many added options on my truck and never got the parts and now is refusing to even service my Ford F-150. I have purchased over 10 new vehicles in my lifetime all of them were GM products. I really do enjoy my new truck but I urge anyone thinking of buying a new Ford Truck not to buy from Lasco Ford. They will lie to you and if you demand they follow through with what they promised they will ban you from having you Ford you bought from them to be serviced. Beware of this shady crooked dealership. read more

I bought a 2016 truck from here 5 months ago. It was obviously in the winter and I didn't turn the a/c on. Not that it's summer of course it doesn't work. The warranty does not cover it and they won't do anything to help. I wish I read the reviews before I bought from these people. It's sad. read more

Awful, misguided management here....they make dumb offers through an automated system and do not follow up on the response. My next lease will be thru Al Serra, and I don't care which brand. Lasco is lacking. read more

Sat there an hour and a half waiting for what deal thet could give me as a third time returning customer. I decided to go home and asked them to call me with their offers. No call no nothing. Went back and still nothing. Never again. Place has a bad reputation for many reasons. Make sure you search other review sites. Yelp is not accurate as far as all my experiences. read more

This dealership is the pushiest dealership in Genesee area. They will ask you millions of questions and call you constantly even if you state you're just browsing. However, the sales men are very nice and usually know what they are talking about. There service is what you would expect from a dealer sometimes slow but always good service. read more

Do yourself a favor and stay far away from this place. There are many honest dealerships to spend your money at. Also they will pocket your money that you put down (laundering) and ban you off of the property when you go up to inquire about it. read more

do NOT lease from Lasco Ford in Fenton.. or even purchase. I am currently leasing a 2017 Ford Escape, that has 32,000 miles on it on a 36,000 mile lease. The air conditioning randomly quick working, so I take it in. They want to charge me to take the bumper off to inspect the condenser, if the condenser isn't damaged and it is in fact a "warranty issue" they still want to charge me for the bumper labor. They want to insert dye into the system to inspect for a leak, even if no leak and is a "warranty issue" i'm still paying for the inspection with the dye. So basically even if it needs a simple recharge, i'm being charged for my air randomly not working. They even said that they can't provide the recharge under warranty if i don't allow them to inspect everything and rule out other issues. So no matter what, I am being charged in SOME WAY for something that should be covered under warranty. They said if Ford Motor Company won't cover it, then there is nothing they can do about it. How about LASCO steps up to the plate and takes care of their customers? I've worked in service, and there isn't a chance in hell i would charge the customers for the labor involved in inspecting if something is warranty, if it was deemed to be warranty. If it's deemed to be fault of the owner, then I'd understand. If i walked in with a smashed in front end, then by all means, it's on the owner. Also since I opted to not have them do any work on the vehicle, I am being charged the diagnostic fee for a "warranty inspection." Lasco has zero desire to take care of their customers and I advise you to STAY AWAY! and I can promise you that my family, close friends, and myself will ever work with them again. read more

buyers, be very wary of this dealership. They attempted to steer our financing thru a bank that pays them a bonus - this after we insisted we use our credit union. after closing deal, we were notified by the credit union that we now had a new account there. Odd, since we've had personal acct. for 30 plus years. upon investigation, we discovered that someone, presumptively from lasco, sent a forged loan application with my signature, that was a forgery. Be very, very cautious when dealing with this dealership We are seeking legal guidance and will contact ford. read more

My husband and I bought a truck from Lasco shortly after moving to Michigan. Within months of driving off of the lot we had numerous issues arise. I've reached out to the dealership in a variety of ways including the service department as well as the sales department. I have been told numerous times that they would return my call or have someone who can help me return my call but I have yet to hear from anyone with any sort of resolution. read more

When I bought my 2017 f-350. The sales man let me down. But since then James in financing has really tried to make it up. I called months later to figure out something with the tire warranty and he was Jonny on the spot. Thanks man. read more

Excellent experience purchasing our 2015 Taurus. The salesperson made as many test drives available as we wanted as we were considering both the Edge and the Taurus. Yes, there was dickering and pencil sharpening, That's part of the dance unless you have A Plan. Overall, very professional and addressed all of our questions and concerns. I would recommend this dealership to a friend. read more

Purchased a 2013 Ford Fiesta from Lasco in October 2012, we were extremely overcharged. We were young and naive and they took advantage of the situation. Three years later, this vehicle has been serviced NINE times for issues related to the transmission recalls and other erroneous mistakes Lasco has made while having the vehicle fixed. Last time we took it in there, a new software was uploaded into the system (to "fix" the transmission shudder, etc.) and we left with more problems than we had to begin with! They had completed a recall software update for the transmission that they were WELL AWARE caused additional problems, AND FAILED TO TEST DRIVE THE VEHICLE TO MAKE SURE IT WAS OKAY PRIOR TO GIVING IT BACK TO US. I left very many messages for the Service Department manager the following day, never received a return phone call. Prior to bringing the vehicle back to have a NEW problem fixed, I left two negative reviews online. Upon making arrangements to bring it back AGAIN to have it looked at, the Service Manager "returned" my call (he had a Service Representative contact me back, he wouldn't call me himself because he was "too busy") stating that they would be happy to go above and beyond for me AS LONG AS I TOOK MY ONLINE REVIEW DOWN. I wish I was joking about this. The level of unprofessionalism is beyond words, to say I regret buying a vehicle from them is a severe understatement. read more

ALL MILITARY STAY AWAY. DO NOT PURCHASE FROM LASCO FORD! PLEASE READ BEFORE CONSIDERING THIS BUSINESS. I am so disappointed and angry to say the least with the entire process of dealing with Lasco Ford. The only reason they have one star is because I didn't have the option to give them no stars. To begin with I am in the Navy and I found the dealership through USA as a certified dealer. I pulled up the quote for the vehicle I wanted along with the contact information for the person that deals with military sales. When I got to the dealership witch is well over an hours drive the point of contact was not there though I called prior to arriving to meet with him. I never talked or saw him during the whole process. Secondly the price quoted by USA they refused to accept. They said the vehicle I was purchasing was more loaded than what I got the quote for. I got the quote for the 2013 fully loaded sports edition explorer and they were trying to sell me the limited edition for thousands more than the USA quoted sports price. I was there for almost 8 hours! I drove the vehicle home since they told me i could take it home and see if i really liked it. I loved it! And came back the next day to do some paperwork where they tried to tell me there was an issue with the financing and I couldn't get it for the price I had negotiated it for the previous day! Wtf! Finally after Ashbourne several hours everything was set to go. They were not so happy that I negotiated so low. ...I guess they figured they could push me over since I'm a female. Like I said I'm in the military and I'm sapped in Michigan. They tried to pressure me into titling the vehicle in Michigan rather than North Carolina where I'm from. They said Michigan taxes wetter lower and I could roll it into my financing. They wetter irritated when I asked them how much NC taxes were and they didn't know. So how could they tell me that Michigan taxes were lower when they didn't know how much NC taxes were? I called the NCDMV, a call they could have easily made to find that NC tax is 3% compared to 6 in Michigan! Then they tried to tell me they couldn't register my vehicle or get me NC tags. This isn't my first Rodeo. I purchased a vehicle in Maryland a few years back and had no issues. I told them I could walk them through the process since they obviously didn't know and didn't want to take the time to know. They gave me a temp tag then took so long doing paperwork to NC that my tags expired. They never followed up to tell me the stairs of my tags. I had to repeatedly call and finally after several weeks worth of messages with no call back drove over an hour very pissed off and demanded they figure some way for me to drive my 50 thousand dollar vehicle. This must have been the worst part of the story you say. .... ha! No! A few months laterI stay getting letters from all these companies that ran my credit for vehicle financing. Probably like 12 companies. Each request brings down your credit rating and stays on your credit for 2 years! Again wtf! Still not the worst part. I layer found my clothes hanger hook on the drivers side passenger seat was broken....I love alone and never carry passengers. Just recently I had problems with my tires losing pressure. I filled them up and a week later my pressure lights come back on. I know something is wrong so I take it in to a local Ford dealership where they tell me I have a leak in one of my tires. I think maybe I've run over a nail or somthing. They tell me that the leak is where i had my tire plugged from a previous leak and i am shocked! I have never had my vehicle serviced for any tire issues and have never had a reason to suspect I had a plugged tire. This made me very upset because the only way i could have a plugged tire is if i purchased the vehicle that way, and who purchases a 50 thousand dollar vehicle with a plugged tire? Who thinks to verify that the dealership did not sell them a new vehicle with other than new not previously damaged tires. Of course the dealership refuses to accept ownership of the issue and said my car could have been shipped to them like that. WTF! AND YOU THINK IT'S OK TO SELL IT TO CUSTOMERS THAT WAY? I WILL NEVER GO BACK TO THAT DEALERSHIP. ALL MILITARY STAY WAY! AND EVERYONE ELSE! I HAVE CONTACTED FORD DIRECTLY TO INFORM THEM ABOUT THIS DEALERSHIP AND WILL CONTACT USAA TO INFORM THEM AS WELL AND TO REMOVE THEIR SPONSORSHIP FROM THIS BUSINESS. I have served multiple deployments in Afghanistan and I can't even get decent customer service from them at best! read more