Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

Garrett and his team provided great work, Excellent service, and detail on my vehicle! Quality…read morework and attention to detail! Friendly and professional customer service. Don't hesitate to give them a call if you're in need of a detail and added service on your vehicle.

Hands down one of the best car washes I have been to! Even though the trash cans were full. It was…read morein the middle of the night when I visited. I recommend using the Soft Touch automatic car wash. However, there are so it yourself sprayers. The automatic machine on the end (soft touch) was amazing with my SUV. I got the top package which was only $14 and it had sensors that located your tires and then this circle scrubber would compress and spin your wheels and tires. Impressed and my suv is super clean!

I have never been here but yet again Yelp is asking for a review. So here it goes ... This place…read moreis awesome!!!! Now maybe Yelp will stop notifying me to review this place.

Rainy day but I needed to vacuum my car before driving back to school from visiting family; found…read morethis car wash with the best customer service because even though the car wash machine was temporarily out of order they made accommodations for me to still get my car vacuum and ready for the road ! Thanks

Great place to wash your vehicle- serving the Community for a good while. Having your quarters -…read moredollars- & $5 bills more convenient but the owner is sometimes next door to make change and machines available for change sometimes. This location convenient to a major interstate and other routes

These guys were absolutely AMAZING. They were incredibly professional and accommodating. I was the…read morelast car of the day for them - they didn't even start until 4:30p and they stayed until almost 8pm (without complaining once) to make sure every last little detail was covered - which is saying a lot since my car was covered in "shotgun tar." My car has never looked better! Nick was the contact person. He made it easy to schedule an appointment; he actually called when an earlier appointment date became available; they arrived promptly and on time; and he followed up with me the next day to make sure everything was good. These guys were true professionals. I would recommend them to anyone and everyone and will definitely be doing business with them again!

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

Great communication and fast scheduling. An escaped mental…read morepatient had unknowingly spent the night in our family van. He lost his bladder on the seats and made a big mess of the interior. The van was a disaster from the urine and mold. Disgusting even from a distance. Billy and his team jumped right in and made it look and smell like new again. We were so pleased that I called him right back to do our other car too. No complaints. We're happy customers.

On time. Friendly. Thorough. My 2017 Camry looks new. Good price. I would recommend and I am…read moreparticular.

I have used this car wash, since there grand opening, but all the employees have moved on. Even…read morethe manager, Jack have left the company. Yesterday, I went there, and the company sent people as far as Greensboro to work, but were all rude, and care little about service. This Roxboro, NC location went from good service, too poor service in only a few weeks, after spending over a million, to open this location, you would think the owners would want, better service for there customers.

Great service. Consistently polite and welcoming . The washing does a great job and especially…read moresince I live on a dirt road it is needed