I decided to treat myself to a microdermabrasion session with Laser Derm Med Spa due to a great Groupon deal I just could not pass up. 110% satisfied!!! Kayla was amazing and made my experience one to beat. From the moment I arrived, I received excellent customer service. These are normally situations that make me anxious, because with a groupon you just never know, but I highly reccomend this place. Give it a try! read more

I've visited this spa twice, and both times were fantastic experiences! Maya is amazing--so much so that I even booked a teeth whitening appointment for my husband. We were both very happy with the results. Highly recommend! read more

Flor Ruiz Doesn't pay her employees , unprofessional and rude. Reuses the same sheets and towels on clients.

This is the 2nd time (2/2) I have shown up for an appt. This time I even spoke with the anesthetist and confirmed appt. I also received an email confirming. Upon arrival AGAIN they said I did not have an appt. I absolutely will not give them a 3rd try. Don't waste your time!! read more

GARBAGE! Unprofessional & dismal customer service. Please read if you are a prospective new client. They have zero regards for your time or satisfaction. Our appointment was confirmed ahead of time & all prerequisites complete with Flor R. Once we arrived, we waited 40 minutes past our appointment before anyone even greeted us. Come to find out, although Flor R had texted that morning, she wasn't ever coming in because she was "sick". Although an illness is completely understandable, at no point in her text did she mention she was sick and would not be showing up. Zero regards for the clients time & completely unprofessional conduct. Furthermore, Flor R failed to even try to make amends or reschedule in order to help alleviate the situation. Beware, this establishment does not care about new clients!!! read more

I called ahead of time to move my appointment due to the bad winter weather and closed icey roads and I was told I'll get billed a 50.00 fee If this is the type of bad customer services this spa provides and expect to place other peoples lives at ricks when it's all over the news, I highly recommend everyone else to shop around with a different spa since their priority is making money and not good customer services. Also their SA office is closed today People want good customer service not someone that looks at patients as a dollar sign read more

Well, they asked me for a new review and I can only say that the manager called me after having a couple of problems with my previous appointments and I attended my last two treatments that I had already paid for but one day before the last session I received a message with the threat of canceling my appointment if I did not make a new review ... I attached the photo of the message by the staff because I do not think that someone wants to be treated this way when you are investing your money in them. they definitely lack proffesionalism. read more

Laser Derm Med Spa - threat to make a new review - Laser Hair Removal Near Me - San Antonio, Texas

I had a great experience with Sara. I got the Groupon for a microdermabrasion facial and it was honestly one of the best deals in town. I definitely will return for their services. The staff were friendly and didn't try to sell me or pressure me to buying any packages. My skin feels amazing right now. read more

I purchased three microdermabrassions. After first one, I made an appointment for second one with specialist. But when I went for second one, they said you did not have an appointment, you had to make new one. Also, for third session, I made an appointment 2 times but then I canceled before 24 hours ago. When I went there for third session, they told me you did not canceled 24 hours ago so you had to pay cancelation fee. I said please check your system. After that, she said ok you called us 24 hours ago for first cancelation but for second one you still had to pay. I did not pay anything. After half an hour, they said ok we did not charge you. Then, I got third session but it was just half an hour instead of an hour. I do not think to go there next time. read more

My daughter purchased a Groupon for me as a gift it was for 3 microdermabrasions. She was unaware that I had also purchased the same for myself. Upon making my appts for my gift I was informed that they could Not honor this Groupon as I was already a client and the Groupons are to bring in new clients. I have tried numerous times to come to a resolution with Laser Derm. I still have Groupons for other services but it's just not worth it. The employees don't Care to do right by me. I prefer to loose the money and not have to deal with them. I will not be returning and beware of the Groupons that you purchase for their services. I have used Groupons at other skin care places and have not had the experience that I had at Laser Derm. MMK read more

Don't you ever come to this place. I purchased a spray tan because I am getting married and I wanted to try it out before my wedding. Well; unfortunately, it did not go as planned. The entire spray tan got smeared all over, my arm pits turned green all over, my belly had marks and lines all over. The girl who did it was very sweet but when she realized it had gone wrong she did not know how to handle it. I got upset and I told her all I wanted to do was to get dressed and leave that place, she forgot to mention that she was not done and she needed to dry me, instead she called her manager to schedule me to come back at another day. The manager came out with sun glasses and apologized and offered to schedule me again. I called back asking for a refund instead of me coming back and they said they don't do that and that they will call me back-of course they have not. Please see the photos attached, I really hope you don't make this mistake read more

I took a chance and got a Groupon for a 60 minutes massage and 3 treatments for microderm abrasion. Man am I glad I did. First of all the staff are very friendly and the place is comfortable. Manuel did my massage and was so very attentive. His hands are magical. He did a combination of medium and forum that I wanted to go on forever. Karitza followed that up with my facial treatment. She was very informative and has a light hand. I've already made my followers up appointment to see them again in 4 weeks. My new monthly pamper. read more

Laser Derm Med Spa - The brown fuzzy stuff came off my face and that's the tool they used. Felt so good - Laser Hair Removal Near Me - San Antonio, Texas

Terrible customer service scraping for every dollar. Buyer beware. My sister and I scheduled a facial with this business after buying a heavily discounted Groupon. We had to reschedule our appointment and so my sister did me the favor and called to cancel. The employee made an error and only canceled one of our appointments and claimed that's all she was aware of which made absolutely no sense since we were going together. She tried to cover her error in front of her boss but it ended in a completely rude and unprofessional conversation (she interrupted me several times over the phone) and threatened us with fees. I told them not to worry and that we're canceling our appointments. Save yourself the headache and book your appointment with one of the many other spas in SA (with more than 3 reviews). read more

Purchased a deal on GROUPON for my mom. She was looking for a local teeth whitening and we found a deal for $45. We were able to call in and schedule an appointment for the next week. When she arrived the service was friendly. She reported that the teeth whitening procedure was quick and painless, and that the attendant warned her that her teeth may develop some sensitivity in the next couple of days. They also recommended that she try a whitening tooth paste for an additional price. All in all, she paid an extra $30 in merchandise and tip. For the next couple of weeks, we monitored her sensitivity and whitening, but did not notice any significant change in color. She was a little disappointed, but continued to use the whitening toothpaste. I think the results vary from one person to another; and overall the experience was positive. Customer service was good, and they were professional and friendly. read more

Leaving a 1 star because I purchased a Groupon for a microdermabrasion and because I purchased one in 2019 they wouldn't let me use the Groupon I already purchased. I understand maybe a limit to one Groupon per year. It's 2021 last Groupon was used in 2019. That sounds ridiculous to me. I understand due to covid you need to make money but also let your customers know your rules on Groupon because Groupon doesn't explain that. read more

I have been going to Laser Derm for several months for many services and am always pleased with their customer service. Kris is amazing, she is genuine and cares about my concerns. She goes out of her way to explain things and always makes sure that i understand what i am getting also very knowledgeable about their products. i will continue to recommend friends and family to Kris! read more

This was first experience at laser derm and I couldn't have been happier. I used a groupon to get my teeth whitened and micro-dermal abrasion, and unlike many of the reviews targeting their policy on accepting these offers I didn't have this issue. Danielle was great and super personable thru the entire process. As well as the rest of the staff was very accommodating, I waited maybe 5 mins between paperwork and actually getting started! read more

I loooove this place! I have purchased teeth whitenings, facials and laser treatments. No complaints at all, I've read some of the negative Yelp reviews and I honestly do not understand how it went so wrong for those customers because I have referred at least 5 people here and they all have loved it as well. Their laser hair removal really is painless (and I have done waxing, threading, old school laser treatments) and the results happened so fast for me! I love Vanessa the most but all the staff are very friendly and I do not think you will be disappointed coming here. read more

I tried Laser Derm Med Spa a few weeks ago a got my first facial. My tech was fabulous! The facial was painless- bonus! Laser Derm Spa is beautiful, clean, and professional! Oh- and I love the decor in there! Highly recommend! -Ashley S. read more

Amazing place with AMAZING service !!!! Best facial ever and best laser removal !!!! read more

I purchased the Groupon for three microdermabrasion facials and redeemed my first one today. The office is small, quiet and very clean. My service was awesome. I think i will definitely sign up for their membership to continue services. read more

I love this spa! This is my third facial treatment over the last year or so and I always leave looking forward to the next one. I would go more often if my schedule would allow me to. Danielle and the office team are always warm and inviting and Danielle does a great job of explaining each step during the facial process. She makes me feel at home and I never feel rushed. I always feel like my skin is refreshed and I feel like a million bucks! Thanks again, Danielle! read more

Okay experience, but I won't be returning. My husband purchased a facial/massage Groupon for me for Christmas and I was super thrilled for a day of pampering (or 2 hours of pampering, whatever, haha). I scheduled both services back-to-back, but was called a few days prior to my appointment to be informed that the masseuse was unavailable and would be so for an undetermined amount of time. I decided to stick w just the facial on the originally scheduled day since I was so looking forward to some relaxation, and was told I would be contacted to reschedule my massage when they had more information about the masseuse's availability. I would rate my facial 5/10. The esthetician was *super* duper nice, but the experience wasn't very relaxing and felt like something I could have done for myself at home. I figured that's okay, my face is nice and clean and I'll follow up with my massage soon. FOUR weeks later, no follow-up call, not even to say that they didn't forget me and are still working on a schedule. I called to schedule my massage and was told the soonest available massage was a month away. When I arrived for my massage (only 6-7 minutes early, I should have known to leave more time), the girls at the front seemed very nice, but very scattered. They couldn't locate my file at first, then handed me paperwork to complete a few minutes after my appointment time had started. They were very busy, I can understand that, but I was feeling bummed to already be cutting into my massage time. BUT, Mary (the masseuse) swooped in very quickly and hurried me back to the room as soon as my paperwork was complete. She didn't waste a minute and started working on me right away, which put me at ease. She gave a very thorough, solid massage, and a very relaxing experience. There wasn't a mirror in the room as I was getting dressed, so I couldn't check myself over before leaving. I paid a tip at the front desk and chatted w the girl there for a moment before returning to my car and realizing I had mascara smeared badly under my eyes. I'm so glad that I went to my car instead of shopping at the adjoining stores. I was embarrassed and wished the girl would have mentioned something to me. Overall, it was an okay experience for the price, but there are Groupons out there for the same price and a better experience (Shawna at Benjamin Hair & Co gave me the best facial I've ever had!). I would suggest spending your hard-earned money elsewhere. read more

The spa was very welcoming and the staff / service was excellent. I didn't feel pressured into getting anything else other than what I went in for like at most other places I looked into. I look forward to continuing my unibrow laser hair removal treatment. read more

This business is so poorly ran and has terrible customer service. They won't last much longer. They lost my business and I will tell people to not go here. I bought this Groupon years ago and had a regular facial done-wasn't great, but I wanted to give them another try cause I want to find a good aesthetician. I guess they have you sign a paper that says you can't use a Groupon again for any type of facial. 3 years later, I bought a Microdermabrasion Groupon (hesitant to try someone else and see if they got better) and they tell me they can't refund or change the service since I did not remember signing anything like that. I have wasted my money and they will not work with me to exchange services or get a refund. This business is ran so poorly. read more

First let me state how awesome and friendly the staff is. Then the fluffy couches in the waiting room along with Netflix and hot green tea brought to me. The treatment were excellent. I had my teeth whitened and a microdermabrasion facial. Every step of the way they were so caring. Designed to you and making sure it's all about you without pushing products (because that gets old real damn fast). I ended up loving my products so much I chose to buy them on my own, at the point the lovely lady who did my facial helped me to find the right items. Then off I went with my after care for my teeth instructions. Needless to say great experience. read more

Great experience. I bought a microdermabrasion session from Groupon, and was blown away by the experience. My experience was led by Vanessa, and she was amazing. Very consultative and knowledgeable about skin care. They provide beverages while you wait to be called back, and the space is super clean. I highly recommend you visiting! I'll be back. read more

Excellent service! If you had a rough day, make an appointment with Blythe! Went for a facial microdermabrasion and got out of there new and happy, she is amazing. She is a sweetheart! I will definitely go back. read more

I purchased a Groupon for teeth whitening and scheduled appointment today at 3:00pm. This was booked a couple weeks ago and I confirmed my appointment through the text reminder. I arrived 30 minutes early to fill out paperwork and did so as expected. However, I became concerned when over 20 had passed and not once was I checked on. When I approached the front desk, I was told that there was another appointment and my services were "just a whitening" but I'd be brought back immediately. I felt very under appreciated as a new client and under valued perhaps for using a Groupon. My appointment was ultimately rescheduled because my experience was so humiliating in front of the other clients. I'm hesitant on returning for my rescheduled appointment in fear of repeating the same experience. Unfortunately for me, the front desk marked my Groupon as redeemed when I had checked in, so I cannot ask for a refund and this may just be a loss for me. I'm truly dissatisfied and disappointed in today's experience. read more

First time having a microdermabrasion and it was excellent! The staff was welcoming and kind. The procedure was enjoyable and relaxing! The establishment was clean and inviting! read more

My husband and daughters got me a certificate here for my birthday good for a facial and massage. When I arrived for my appt., they could not locate the certificate (even though it was online) and I should them the email that my husband had sent me but they literally turned me away and told me to find the certificate number and rescheduled me for the next day. Luckily, my husband was able to locate that so I tried again. Arrived and was told on the spot that they don't have a massage therapist today. They apologized and offered a complimentary facial to make up for this inconvenience. I thought that was nice of them until today...when I came back for my complimentary facial and massage. Only to be told again that they actually don't even have a massage therapist on staff. They are looking to hire one as an independent contractor who makes their own schedule etc. I mean, maybe don't sell certificates for services that you can't actually control. So after not getting a massage for a 2nd time (on my 3rd trip there actually), I asked if they could sub that out with a service that is similar in price point because they clearly don't even offer massage and I want to redeem the full value of my certificate. They said sure...how about another facial or microderm. I schedule my microderm for next month. Only now I got a phone call from them today saying nevermind. They will be charging me for that appt but will be nice and offer it at a discount for me for the "miscommunication". I was appalled that they were seriously going to charge me for something that was already paid for. On top of the shady billing and appointment practices, the actual services I've had have been mediocre at best. I would consider myself fairly experienced in the world of spa services and this place lacks professionalism, etiquette, and general common sense when it comes to running a business. If you let a 3rd party, unaffiliated independent contractor (massage therapist) create this many issues for you then that's a huge business model flaw, especially when you then tell clients they will have to pay for something that they've already paid for and you give something to them then go back and take it away. Unbeliveable! Run from these people as fast as you can!!! There are so many other better places to choose from. read more

I tried the laser hair removal , Microdermabrasion and teeth whitening. I had a really good experience and result with all of them. I especially was very satisfied with the laser hair removal because its pain free. Staff was really friendly and professional. read more

Excellent customer service and very knowledgeable staff. The place is very well maintained. The waiting room was stocked with drinks, your choice of television and plush couch. I will definitely be going back for more services. read more

I purchased two Groupons to try out this spa. I went in for a micro dermabrasion treatment. They requested my ID and took a copy of it, very odd for a place that doesn't have any services that are covered by insurance. When I asked why, the receptionist shrugged and said "It's just policy" in a cold manner. She had me complete 3 pages of paperwork that was mostly initialing and signing all their policies about no- show appointments, arriving late and children. She put me in the waiting room to complete the paperwork and shut the door. There weren't any windows from the waiting room to the rest of the spa, it just felt very cold and not welcoming. It was ironic when the spa tech brought me into the room about 10 minutes after my scheduled service time after having to sign their late arrival policy. The spa tech told me that she didn't recommend that I have the service because I had used a certain topical treatment for acne recently. I agreed because I didn't want to scar my skin. She said that they may have to charge me for the session, so she called her manager to confirm. Her manager directed her that they would have to charge me because they have to "fill myg slot." I argued this because no one informed me that I shouldn't use that product when I made the appointment or when they confirmed. The spa tech argued with me then called me rude...she stated "it's just policy." Funny, that wasn't policy at all. No place in all of their policies did it say that you shouldn't use that product before the service and if you do, you will be charged for a visit. Luckily, Groupon customer service came to the rescue and reimbursed me for both vouchers. I will never go to this place and don't recommend it to anyone else unless you want really poor customer service. read more

One star review because of results and satisfaction . First I must say I was quoted one price on the phone then another in person. Apparently the "new girl" got the prices wrong but some how that was my issue and not theirs ? False advertising in terms of bad training . It wasn't a huge deal to me so I purchased a 4 package laser hair removal . While receiving the services I was happy and felt that the service was working but what they fail to tell you is that once you STOP service your hair grows back as normal. I am completely aware that the hair was not to be removed forever but TWO months after service and my hair comes back normal doesn't seem right. I called to ask question and the girl kept telling me I can buy more sessions but failed to address the real issue. The fact I've already paid 300+ dollars and was being told to buy more sessions that didn't work the first time didn't settle with me . The lack of customer service and concern for the business is beyond me . People work hard for their money to feel as they are benign ripped off . Disappointed is an understatement . read more

Really upset at the way they treat their customers. I missed my second appointment due to a last minute conflict. When they called me the night before I let them know I couldn't make it, they said it was against their policy to reschedule WITHOUT charging me $35 (which is more than the cost of one visit) so I said no worries and scheduled my third and last appointment. When I showed up they refused to honor the 3rd and last visit of my Groupon unless I paid the $35 FOR MISSING MY SECOND APPOINTMENT. Understand, they were paid for that appointment AND WANTED TO TACK ON $35 EXTRA. In addition to being poor business practice, it is illegal. Not worth my time to take them to Court, Groupon gave me a partial refund so received $40 of the $60 I paid, but unethical companies like these who take advantage of their female clientele need to be called out. read more

Staff is underpaid for working at a medical spa. This place never changes the sheets after a client, they don't have warning laser signs, they have mirrors in the laser rooms, you only get $10 an hour but you don't get a set amount of hours, you don't make commission and you don't get your tips, such a money guzzler. read more

The manager is a real ugly person!! Doesn't care about the staff and clients considering that there are so many fees and when you go in to sign up you're basically signing your life away! There is no management in the office to deal with any of your concerns. And they automatically charge you 35 bucks if you cancel. Don't waste your money with groupon! This place basically makes you double pay it. Btw I saw the machine that's being used by duct tape!!! read more

Very welcoming staff! Danielle did my micro derm and was so sweet and made me feel comfortable.

I bought a groupon to this place for a microdermabrasion. I was super disappointed in the owners manner on handling a situation I was in. My appt was first one in the morning. I called the day before to cancel had a family emergency that came up that would prevent me for making appt.10a. I called the day before at 10a and the phone line had an interference and busy signal. I called at least 10 times in that 30 minutes. I got a text msg around the time I was trying to get a hold of someone there from a tech about my appt, so I called right at that moment. She said I would be charged the cancellation fee because it has to be 24 hours and at this point it was little after 11am.. I tried to explain that I been calling the past hour. The tech asked the owner about this situation and the owner said no I will be charged the cancellations fee. What a jerk. Are you serious this is poor customer service. It's only 10$ but its the principle. read more