Service is always great. The vibe is very relaxed. Super flexible scheduling at all locations. Text…read morereminders. And 1000x better than waxing IMHO. I have been to and like the Roseville and maple grove locations! All Milan lasers have help-yourself-containers of alcohol prep pads, aloe, tech/glasses wipes, and razors. You pay by package upfront and there is no tipping like with waxing.

Would not recommend this place, they have messed up scheduling my appointments numerous times…read moreleaving me to go 4 extra weeks on top of my 6 weeks, the nurses are so rude and inconsiderate, the only good nurse who cares is Aubrey. every other nurse is a revolving door because they are careless. the overall experience I would rate a 4.6/10, I would try to open my mind to many other options if I were you, maybe ideal image would care more about you.

Had my first hydrafacial with Ana today!! Such a lovely pampering experience! Before I came in for…read moremy appointment there were quite a few forms I had to fill out but it gave her a ton of great info to help recommend the best treatment for me and so she could understand my hopes, desires, and goals for the treatment. I had heard a lot of rave reviews about hydrafacials from friends and colleagues so wanted to try it and this was the best rated location closest to me. I was not disappointed! The experience was so much fun, so relaxing, and I loved that the bed/chair? Was heated! The extraction part was a bit painful but I think it's cause I've never had such a deep clean facial, super excited to come back again in 6 weeks again see the results in a few days!

I had a Halo Laser Treatment in early December 2025…read more Let me first say that everyone at the location were great. It is the treatment and recovery that were very disappointing and painful. I was warned of the post treatment burning sensation and of the possibility of inflammation. Those both happened to a degree which I don't feel I was warned about. On day 6, I developed what I thought was a rash/infection by my mouth. I contacted my doctor since it was a Sunday, and was advised to be seen in person. Turned out that I had gotten shingles (I have been vaccinated)! I was prescribed an Antiviral as well as some ointment. I had also sent an email to Belladerm. They did contact me on Monday and offered to call in a prescription for an Antiviral. I feel like some sort of partial refund for the issue would have been an appropriate gesture. I will say that my skin tone from the treatment is a little better, but not TWO THOUSAND dollars better (plus the cost of the doctors visit and prescriptions). It was not money well spent. I did learn my lesson.

I've been coming here for about half a year now and I'm so happy with my choice! Prices are…read morereasonable and they're willing to work with you on modifications if you need it. I started with one package and I've upgraded/added more body parts to my plan since I'm so happy with the results I'm seeing! Some sections will definitely take many more sessions than others, but that is also for my own health & safety and I'd rather take it a little slower than risk any harm anyway.

I reviewed Permanent Choice of Maple Grove a while back and I now have an update…read more They reached out to me after reading my original review and acknowledged that they had some issues at the time (said they were in transition learning new machines / techniques) and they apologized and wanted to make it right. I appreciated that. How many businesses do that? Like 0? I can't speak to how their service has been since then, as I have not been a client. But if they have invested in newer technology - and trained staff well - then maybe the experience would be different today. I should also note that they proactively offered to refund a portion of my money - which I initially declined, but they insisted in order to reconcile and make it right. I am changing my rating from 2 stars to 4 stars - not because they refunded some money but because it means a lot for a business to take accountability for their work. They should get credit for that. And the opportunity for a second chance, since they are willing to stand behind their work. After what I've learned, my recommendation is to try a couple of places, see what their recommended approach is (as there are some options, like laser and different kinds of electrolysis), maybe try 1 session so that you can compare approaches (keeping in mind that permanent hair removal results are not immediate, unfortunately), and see where you are most comfortable. (That's probably way more effort than you anticipated (Sorry!) but could be worth it.)

They made me comfortable. They were nice yet efficient. Alexa does wonderful work. I wondered about…read moregetting laser and now I know it is pretty painless.

Been trying out a couple of different laser facials at both CLEO locations (Maple Grove + Edina)…read moreand can't say enough. Shout out to Emily at the MG location !

I have had lip filler here once and my lips are still perfect from the day I got them done here and…read morethat was over a year ago! I definitely recommend Ideal Image Maple Grove (Arbor Lakes) to ANY and EVERYONE I Can!! Their pricing is the Best you'll find and my technician Grace did the BEST job, She Rocks!

I had a pretty unsatisfactory experience here. I went in for a touch up appointment and was not…read morehappy with the results- there was no change from before. I called and asked if they could do anything for me (really didn't want to pay full price for another session that did nothing). They had me come in for an evaluation appointment which was completely useless and a total waste of time when they easily could have told me over the phone that there's nothing they can do and I'll just have to come in for another session. I will try the other location before going back here.

I've started receiving treatments with Nahla in Sept. 2023 and I can truly say that I feel like a…read morenew woman. Nahla is knowledgeable and experienced and someone I can trust when it comes to facial treatments. Since my treatments, I continual receive compliments regarding how wonderful my face looks. My crows feet, forehead lines and frown lines have nearly disappeared. Thank you Nahla for making me feel absolutely BEAUTIFUL!! ~Mary

My mom and I have both been coming here for many beauty procedures and always love our experience…read more Nahla does great work and always takes her time.

During my IPL photofacial, the technician burned part of my eyebrows off! Didn't apologize, just…read moresaid she should have used a smaller crystal. Unbelievable. I've had other photofacials done before & have NEVER had this happen. I'll never go back to this place.

I had a great experience last week with my IPL photo facial! It really diminished my red spider…read moreveins on my face! She was very nice and made me feel really comfortable. I'll be returning for more treatments! Thanks so much!

I went to this clinic ONCE in 2017 and did ONE laser session. The tech was so inexperienced, she…read morehad the machine on the lowest setting to the point where I couldn't even feel the treatment. Needless to say, it had zero effect. Never went back. That was my fault for being cheap and getting a laser package off Groupon, but my one star review is because of what followed. For the past FIVE YEARS I've continued to get nonstop emails and texts from these people advertising their bogus treatments. I've lost count of how many times I've unsubscribed over the years, but they keep contacting me. Y'all I DON'T EVEN LIVE IN MN ANYMORE. For the love of god please update your contact lists because I'm sick to death of being continuously reminded of what a useless "service" I paid for FIVE YEARS AGO.

It took a very long to to get a call back and actually speak to a person to set up my initial…read moreappointment. I had a discount deal to come here, otherwise I had never heard of this place. The staff was young, but very friendly and kind. The hours are tough to get an appt if you work late, 6:30pm was that latest appt. time I could get. I have had 3 treatments done and I have minimal results, but I do notice the hair is not as coarse.

I had lip filler done with Tara and she is absolutely amazing! The results look so natural, I…read morecouldn't be happier!

I never had any Botox to my face before as I was hesitant that it would look artificial. After I…read morewas sent a birthday special, I figured there isn't a better time than now to try it. I have NEVER BEEN HAPPIER from the look to the service! First, the environment is so clean and welcoming without looking like a hospital! The overall spa has such a boutiquey vibe and aesthetic. So beautifully decorated. I had my appointment with Kristina the PA and she was nothing short of amazing! She made me feel so comfortable and was reassuring about my concerns. It was an almost painless experience. I had a few different things done but I look so natural and absolutely love the results! I look so refreshed and have been getting so many compliments! I will definitely be coming back here. Everyone was so professional and friendly! Great work!!

Just attempted to schedule an appointment but changed my mind after speaking with the scheduler…read more She was short and had a strange attitude; it seemed like because they were booked out for later dates she didn't want to schedule anything.

What a wonderful dermatology clinic. It is easy to make appointments, they are very accommodating,…read more and great at what they do. Each Dr listens carefully to your needs and helps you find the right pathway for you. Highly recommend them!