I had my first IPL there a week ago and the brown spots are already fading. I have lived in TX, TN, CA and now FL so the sun exposure has accelerated in the last 20 years since moving from OH. They offer a variety of treatments so you can choose from a one time treatment or package. They wanted $25 to book so they must have a lot of no shows. It is subtracted from the first treatment. IPL really needs to be spaced 30 days apart so I will be going back for 4 more treatments. It has been five years since I've had it done. I can have laser done instead of creams. They are currently running a IPL $49 special on FB, Staff are very nice and the treatment rooms are very well equipped with the latest and most innovative products. The only surprise was the front waiting room. It was decorated with two hanging basket chairs from the 70s and the most frilly and impractical decor I've ever seen except in the bedroom of a wealthy five year old little girl. If you weigh over 100 pounds head for the blue chair. The center is located in a large office complex off A1A. Drive in and park anywhere but the short term spaces. It is to the left of Ruth Chris Steakhouse. GPS will send you there, maybe. read more

got a reply saying they strive t. do their best...well guess their best is to say too bad..go away...glad we took yor money

I've had a wonderful experience with Laser Loft Medical Spa. The team is professional, knowledgeable, and genuinely cares about their patients. From the moment you walk in, you're treated with kindness, respect, and professionalism. The Spa Director is dedicated to making sure every patient has an exceptional experience and goes above and beyond to address questions or concerns. I also appreciate how thoroughly the team explains each treatment, including what to expect, the benefits, and the importance of having realistic expectations. One thing I value most is their honesty. They recognize that every individual is different, and because of that, results can vary from person to person. They take the time to create personalized treatment plans rather than offering a one-size-fits-all approach. If you're looking for a medical spa that prioritizes education, patient care, and a welcoming experience, I highly recommend Laser Loft Medical Spa. read more

I have had the pleasure of working with Barbie now a few times. She is professional and always does a great job and I leave feeling like I got what I paid for in services . She lets you know exactly what she is doing and why. Given I have not done much with my face other than facials , I have appreciated the education. Results are really showing. Thank you ! read more

The people were extremely nice and that's the most important. The services are a bit different than what I'm used to. I will have to see... I do like that they're not pushy. It's definitely interesting, I am intrigued by all the different kind of things (services) to learn about. Since their services are a bit on the pricey side, they do have an instant way to pay for your services. Most places don't offer that. I look forward to going back for another service .. because I believe in the 3 visit rule read more

Laser Loft - I'm Here - Skin Care Near Me - Ponte Vedra Beach, Florida

Honest advice about treatment results and not using bait and switch tactics to sell higher priced services.

Total waste of time and money. The staff is incredibly pushy and only interested in selling you their 'packages' rather than addressing your actual needs. Beyond the poor customer service, the facility is unkept and unpleasant--the smell of dirty carpets was overwhelming. Do yourself a favor and go else where. read more

It is ok to look the best we can! Laser Loft can help one with many services to your face, hands and body! I am working on my face and hands... sunspots! Bella my technician numb me up perfectly as I had IPL. Many places don't or do not know how to numb the areas to be treated. I am pleased with my services here so far! read more

Laser Loft - Not sure what it is?!? - Skin Care Near Me - Ponte Vedra Beach, Florida

I'm surprised by these reviews! I've been going to Laser Loft for six years, and I absolutely love this place.I'm 59 and I have been getting great results. It's clear the owners take excellent care of their employees--everyone is always so happy to work there. In my opinion, they offer the best specials in the industry. As for Barbi, she's just doing her job. Why would any company hire a lazy marketer? She's passionate and full throttle because that's her role. I bought a Christmas package from her and got 3 IPL, 3 coolshaping treatments, 3 4 d facelifts and 3 micro needles for $499.00 That is AWESOME and unheard of. I'm sure they will run an amazing special for Valentine's day. read more

Laser Loft - Laser Loft keeps this 59 year old skin looking great! - Skin Care Near Me - Ponte Vedra Beach, Florida

Avoid this place! They make you sit through a pushy sales pitch forever if you buy a Groupon. Once they know you aren't buying anything else that day then you wait forever and get a worthless service out of them. I had IPL and it was absolutely ridiculous how terrible that service was here. Just go anywhere else, buy a different Groupon for sure lol. read more

I had reserved a laser treatment for hyperpigmentation with London. He was fantastic and I've booked my next appointment for follow-up treatments with him. The treatment went as expected and results are phenomenal. But Barbi the senior consultant assessed me in finding other treatments that went beyond what I was expecting. She had me try the red light laser bed. I didn't think much of it, since what I knew about it was that it would help with chronic pain. Which I don't have. But it was being thrown in as a bonus, so why not take advantage of it? My unknown surprise happened when the keloids around my breast soften. 3 laser bed treatments completed and the keloids are nearly gone. I would suggest to anyone new to this spa center is to have an idea of all the things you don't like about your body/face and just allow Barbi to suggest the best treatment courses to take. She knows her stuff and is good at directing the best treatment courses to take for the best results. read more

DO NOT GO THERE!!!! SAVE YOURSELF BEFORE THEY SCAM YOU! I was scammed by this place out of almost $3,000. I went in for a $99 hydrafacial and bought a package of 12. When I went in to redeem my first one, the experience was TOTALLY different, and extremely sketchy. My skin has been red, inflamed, and painful. People were interrupting the "Hydrafacial" the entire time. I look and feel like I've had a sunburn. It was the least professional environment and they will not reply about a refund to the package, STAY AWAY! read more

It's hard to get ahold of them. I had an appointment today that I needed to cancel due to unforeseen circumstances. Still no returned call or text. I heard of them through Groupon. I generally find a lot of great local businesses on Groupon. The jury's still out on this one. Not sure if I'll continue visiting them after I finish my prepaid services. read more

I unfortunately would not recommend laser loft to anyone. The whole office was very discombobulated and no one introduced themselves. I will admit that the nurse practitioner, Diane, who did the IPL laser treatment on my face and neck was very nice. However, no one explained to me that you would be out of commission for at least 7 days. I ended up going to my family doctor as my face is not improving and is very painful. He told me to take Benadryl and gave me a prescription for prednisone. I would not recommend this procedure or laser loft to anyone. read more

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I see other poor reviews on here from people who purchased Groupons and the way they were treated so at least I know it's not personal. It's that this business shouldn't offer Groupon's if they're going to discriminate and treat us as less than patrons. I purchased a Groupon while on the phone with the business as I was trying to figure out which service it was I wanted as I wasn't certain of the names and results. I was told to buy the one that you sit in the chair, but then later informed that wasn't the option I needed for the results I wanted. But I already purchased and was there for my appointment. So it doesn't matter at that point. They also have it listed on Groupon that you can purchase more than one. If you did, you're screwed. Because despite the spa listing that in their Groupon advertisement, they will not respect or redeem more than one Groupon. They just want you to give them your money in general. They don't care that it's false advertisement to get it. Then it keeps getting worse. For my second appointment I booked, I was at the spa while booking. I booked it for the following Friday, a week out. Come to be morning of my appointment, a week since being in and booking, the spa calls me to Inform me that I need to reschedule. Why? Because they ended up double booking that time. It's peculiar how I was in there and able to book just fine. But apparently a customer that is more valuable to them as a human was booked after me and so they got to keep the appointment time. And wow, notice the morning of??? With no justifiable or respectable reason and nothing to make up for their SECOND error with my appointments and procedures so far. They spoke to me as if I'm a child. Which yes, my looks would make you think so. So thank you for being fooled. But I am a professional in her 30s and the customer service here is so judgmental and rude. If you look young, better bring someone they'll respect in with you so they know to treat you as a human and offer you water or a beverage like they do to other guests because I surely got NONE of that service. I have two more sessions of my $99 Groupon purchase, but the spa never tried to rebook me after cancelling my appointment for them to put someone else in my appointment time. I will cut my losses despite my tight financial situation and make sure to let others know of the poor treatment they will receive. Such a shame because I really liked this company on social media but just goes to show that they can trick the masses just as well as an individual online. Avoid this place unless you're also an affluent and judgmental human that doesn't care how businesses treat their clients that aren't their "ideal" clients. In my mind, all people and clients should matter. This clearly is not the place that shares those ideals. read more

I found this place because I had bought a Groupon for a Detox Weightless Sauna Wrap. When I got there I signed the forms. I was surprised that the title and the service offered is misleading. In addition, to the picture not being the service that I had. Nobody helped me until I went to the front and kept asking what was going on. I stepped into a pod that used heat but it wasn't wrapped or anything. It was more of a self service. I was interested in the tanning or sauna beds and she said it was a one time opportunity to buy 8 sessions for $299. Only after I paid I realized they DONT DO REFUNDS. Now that place is a scam and I can not get my money back. I'm active military and I'm being relocated. The time I thought I had to do the session quickly changed after I bought the sessions. They offered me services I'm not comfortable with or ever heard of just so they won't give me money back. I think as much as she was advertising that the DEAL WAS ONLY OFFERED THAT DAY, I think they should enforce THAT THEY DO NOT GIVE REFUNDS. I would not spend another penny here. The service is terrible. The place looks decent but thats because they over charging and scamming people to stay in business. If a business can't support refunds. Then, that is a shady note in itself. I would have never purchased anything from them if I was informed that THEY DO NOT GIVE REFUNDS. If you use a deal they'll be snakes and try to frequently explain that it's a great deal but DO NOT GIVE THEM YOUR MONEY!!! I was like let me buy it because she keeps giving a good pitch but don't do it. I hope this helps!!! Take care and make good choices. read more

Laser Loft - My Groupon and this is not the service I got. I was put into a pod not a detox sauna wrap like in the picture. Nobody helped me either. - Skin Care Near Me - Ponte Vedra Beach, Florida

This place is an absolute SCAM. I purchased from Groupon and they use that to get you in the door and to try to upsell you on products BEFORE you even get your treatment. The treatment will be nothing like what you paid for and you will be pressured to spend thousands on other BS treatments that won't work for your concern! I hate leaving bad reviews of places but RUN FROM THIS BUSINESS as fast as you can. Please, trust me. Total waste of time and money and I felt awful and taken advantage of upon leaving. read more

Went in for a laser treatment today. The office is Stunning. Everyone was warm and friendly. I didn't have to wait long for my appointment after being numbed. As soon as she was done I saw that my skin was looking tighter but guess I'll have to wait to see my final results. The biggest complaint I have is it is hard to get someone one the phone. I'm sure they are busy but geez. Anywho looking forward to my new laser and Botox appointment. read more

SCAM SCAM SCAM!! I have to agree with others, this is like a car dealership. The sales lady Barbi ANTOLIK sold me a laser treatment to use in the coming month. She told me they were board certified, LIES!!!! She told me the laser she's selling me works on my skin tone. LIES!!! I did my research soon as I came home and called to get refunded. Take note, they almost never ANSWER THE PHONE!! JOEL will call back! Note, there are 3 ladies working at the front desk and no one answers a phone call!?!? Probably to avoid all these calls for scamming customers!!! I was getting an IPL done today, Barbi told me the lady has been doing it for over 10 years when I asked. I asked Bella, who was very nice, she said it's only been one year! Bella was nice, but I SHOULD NOT BE LIED AND DECEIVED INTO PURCHASING SOMETHING!! That's calling SCAMMING!!!! The list goes on.....This place is a JOKE!!! Seem like the only way they could make money and stay in business is by luring new customers! If this place has been a successful business, after year's you wouldn't even need groupon, but, they do because it's how they stay in business! SCAMMERS!!! read more

I can't say enough wonderful things about The Laser Loft and their staff. The treatments that they offer are top notch and cutting edge~like filler without needles? Yes please.... I have had it and the results are AH-mazing with no down time and zero pain. Looking for a lifted bum for summer???~look no further with cryo, cellutone and the BTL chair the results are REAL! The staff is always friendly and welcoming. They have a way in making all their clients feel special. I HIGHLY recommend the Laser Loft. You won't be disappointed. read more

Run , run, do not get hooked for the groupon online scam by Laser Loft. The worse nightmare with a $30.00 dollar groupon consultation. For the staff Rafael will tell you anything to steal your money. Upon a consultation with my lady on January 8th while we sat in the waiting room waiting for almost an hour , Rafael presented a SINGLE lazer treatment and SINGLE facial treatment that would cost $1,300 dollars for the 2 single visits. At the consultation in the Lazer Loft we were both infected with the corona virus as a patient was coughing up a lung while we were waiting in the small lobby. Calling Rafael a week later , asking why did you charge my debit card $1,300 dollars ? Rafael took the liberty to make an appointment for February 12th for the facial lazer procedure, that we told him we would think about and call back if we wanted to have the procedures done. "We never made an appointment." On January 14, I informed Rafael {manager} of us being tested positive for the corona virus and how we believe how we contracted the virus. I demanded Lazer Loft Spa return my money $1,300 to my card and cancel the appointment in part to : 1} I never authorized the $1,300 funds to be taken out of my account. 2} Being hospitalized with the corona virus it would be impossible to make the February 14th appointment. We were both quarantined for the virus. My money was never returned to my card, in fact Rafael informed my bank that the services were rendered thus no return would be issued. Currently filing an action with the courts and the better business bureau against the Lazer Loft Spa Owners. Rate the Spa F read more

This is the worst experience ever! The staff is rude and uneducated. The spa is dirty and the ladies doing Botox/laser have no idea what they are doing. read more

I have previously had great experiences here, but I purchased a Groupon and just called to schedule and appointment. "Nicki" treated me like dirt and said "for Groupon appointments" our next appointment is X. So, NOT a good experience! read more

Truly felt I went through a bait and switch by using a groupon coupon. I had paid for cryofreezing two areas and they said they gave me "an upgrade" by using a few minutes of EMS on me. What a waste of time and money. I already get EMS several times a week at Body20 with a workout. They did not ask me if I wanted to change to EMS, they did not get my permission, they just did it and I was confused and disappointed. The selling spiel is ridic - implying the"medical treatments" were developed by NASA. Makes no sense. And spoke down to me as if I could not understand the process - I am a major in chemistry and minor in biology with a family member who actually helped develop laser technology at NASA. Laser technology used by NASA is for different reasons so the implied connection absurd. Afterwards I researched their offered services, though medical papers and reviews and must say, although they have some small benefit, the services are definitely NOT worth the prices - which are always "negotiable" Wait - one positive - the front staff is excellent. Helpful and efficient. read more

The No-Needle filler is amazing. So glad I don't have to get needle injections anymore to have nice lips! My lips are naturally very small and thin and this procedure works! It's easy, painless, and quick. Kira is amazing and does it in stages so you don't leave looking crazy or with too much filler. She takes her time and gives her honest opinion and recommendations. I love my results so much more than with the needle. Especially if you want a more natural look. They usually have specials too! read more

This place is beautiful, the staff is friendly and very knowledgeable and I cannot wait to go back to complete my treatment. I've had one session of the semipermanent bb cream and I love so much what it did for my skin. I have an even tone now, no more dark circles under my eyes and my skin just looks glowing. 3-4 sessions are needed to complete the treatment but results last about 10 months. Imagine not having to use foundation for so long! Sounds like a dream! read more

Very disappointed. There is absolutely no follow through when you walk out of their doors. I am probed to having cold sores. It was discussed at my consultation before my treatment that the PA would give me a prescription . It was brought up at my appointment and the PA told me she could in my prescription. we are about 30 hours after my appointment and I still do t have a prescription. I have called , I was told the PA would call me back . Nothing . I left messages . Nothing . This literally takes 2 minutes to call a prescription In. Not to say I waited 30 minutes before my appointment and everything was rushed . would not recommend . If you want full attention , the best of the best that will treat you like gold, go to AESTHETIX PLUS Nocatee . pricing is very competitive . Your welcome :) read more

I am a long time client of laser loft. I wanted to take this opportunity to spread the word . The staff are always so personable . Greeting you with a smile. The reason I selected Laser loft has to do with the sincere appreciation I feel each and every time I visit. Which happens to be every 2 weeks for cryotherapy. I book my appointments each time i visit. And rarely do i run into any issues with scheduling. The treatments are superb and i never feel like they are trying to hard sell me on spending more money. Funny thing is. I end up buyinG new packages as i love going to see the team . Thank you ladies at the front desk for always doing your best with scheduling. My wife and I will continue to visit laser loft for treatments. They always seem to have the latest science has to offer. My wife and I truly enjoy finding out what's new and available to us. Thanks again Laser Loft !! read more

They never answer the phone, I waited for full hour before being seen only to be asked multiple times what my appointment was for. Then rushed out after asking if I wanted to buy more. read more

I did fraxel twice here. My skin is amazing now! for the first three days after I looked scary. my face blew up and my eyes shrank.... but honestly that is the point to get a controlled burn. Hurts my heart to see another reviewer complaining on this place. I wouldn't go anywhere else in jax for my fraxel angela read more

I purchased a Groupon to try them out. Contradictory to other reviews, I had no problem getting scheduled or during my appointment. I've been twice so far and they've been friendly, helpful and accommodating. I highly recommend! read more

Beware of this place please. Used a Groupon in January, got talked into buying a package at that appt. Went in for a second microneedling session two months later and they said they were upgrading me to a fractal laser which gets deeper into the skin and moisture barrier. Didn't hurt because my face was numbed. Also the nurse said I will have some redness on my face that should go away in like 3 days and to not use exfoliating products on my skin. I noticed that night I was starting to get lesions on my face and went to the urgent care during the weekend because laser lift is closed on weekends. The dr said I had a bad reaction to the laser. I will never go back there. I look like a monster and I am hoping the meds the dr gave me will help. He also told me if the meds don't help in 2-3 days I should go strait to the ER. Also it's very hard to get an appt there and when you do have one the office manager will always try and get you to buy more packages. This place is a danger. The nurse should have asked if I had any medical issues and what medications I take. She burned my entire face. I still have two treatments I paid for but I am never going back there. Their sketchy business practices and inexperienced technicians are not worth it. Plus I now have to pay for my urgent care visit. read more

Laser Loft - My face less than 24 hours after procdure - Skin Care Near Me - Ponte Vedra Beach, Florida

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I bought a Groupon for an IPL treatment. Originally, I wanted to book at their Southside location, but they didn't have the equipment for IPL, so I ended up booking my treatment at this location instead. The location is in the same plaza as the Ruth Chris Steakhouse. It had a nice lobby and staff came and went from the front desk. Before they take you to the treatment room, they do some pictures of your skin and they really try to upsell you on all of their different products.It's a full 10-15 minute pitch. Once I got the IPL treatment, my skin started to blister and scabbed. It's been months since I've had that treatment, but I still get annoying promotional text messages from them with no way to opt out. Avoid this place and get a treatment from real professionals elsewhere. read more

From start to finish each staff member is so nice they do a great job.! I'm looking forward to all the treatments we got there at the Botox White party! I would highly recommend them as every room we've gone to is super clean and V sanitized properly read more

This place is shady at best. Showed up early and no one there to check me in. This was for a consult for an IPL. I've had a dozen, why the consult? Whatever. 15 minutes after arrival I finally get checked in. Then I wait another 30 minutes and no one ever came out to get me. Omg. I actually work for a living and I never keep my clients waiting. I cannot imagine how these people are in business. I left without the service. This place is a nightmare. If you actually have a schedule you manage skip it. Plus all the ladies who work there are walking around with huge pumped lips. and the "club music" is very very loud. Seems like it might be run by kids. No thanks. Beware. read more

I should have read the reviews here before buying the Groupon. I arrived 10 minutes before my "appointment" to complete the paperwork. After I completed they pointed to the back area and told me to sit on the white couch and someone would numb me. I bought the micro-needling procedure. After about 15 minutes, I heard someone talking from behind a desk far away and realized he was speaking to me. He wanted to know if I had been numbed, which I had not. He handed me a couple of wipes to take my makeup off. The wipes were dripping all over my clothes. Then he sprayed me with something to numb me, which also dripped on my clothes. I have had many procedures done. This was all out in front of everyone and not in a room. Very unprofessional. Then I was led to Barbara who tried to sell me a "package" for laser treatments. After 30 minutes of this conversation, I said, " I think I am numb now". My appointment was at 11:45 and I finally got into the room at 12:30. It took 15 minutes to complete my face, neck, and chest. I never was offered a robe. I pulled down my shirt for her to do my chest, which she said, "I guess I should have given you a wrap." She was very nice but I will not be going back. read more

This place was great when it was located on Southside but ever since it went to Ponte Vedra it has gone downhill Each time I have tried to make an appointment there was a scheduling error or I have waited at least 45 minutes. This is unacceptable. I don't want a free treatment which is what they try and offer. I want you to get someone who is competent enough to make appointments and manage client wait times. I will be taking my business elsewhere. read more

If I can give them a zero I would! Run from this scam of a place as fast as you can! The owners sell you on false advertisements and take you for every dollar you have. They do not follow Covid guidelines and I've already reported them to the Florida Health Board. Ask them to change the blankets, sheets and towels on their service tables in front of you! I bet they can't because it's the same ones used for every client throughout the day! They are disgusting. read more

Good luck getting a hold of someone at the Jacksonville Southside office! I purchased a Groupon online for a facial. I called 4 times & left voicemails to set-up an appointment-- never received any calls back. Today when I called, the person who answered put me on hold & never returned. This is just a preview of what their service would be like. I had to go to Groupon to receive a refund, which I plan on using at another spa!! read more

This place is amazing! The staff is super warm and welcoming, they truly cater to your needs and try and help you in any way possible. Would recommend this place to everyone they amazing treatments every time. read more