BEWARE: Thermage Package Scam I had a very disappointing experience with this clinic. I purchased a Thermage package (full face and neck) that included a complimentary Clear + Brilliant treatment. When I later came in for Botox (and even purchased another package), I specifically asked the front desk about the expiration date for my Clear + Brilliant facial. I was clearly told that there was no expiration date. However, when I tried to schedule the treatment, I was informed that it had already expired. This is completely unacceptable, as I relied on the information provided by your staff. I contacted the clinic, and a manager apologized and said they would investigate, noting that they could verify who assisted me during my Botox visit. I was told I would receive a follow-up. It has now been over 5 months, and I have received no response, no resolution, and no accountability. I followed up again and was told by another staff member that I would receive a call back by Wednesday with a resolution, but it has now been another month with no communication. Overall, this experience reflects poor communication, lack of transparency, and extremely poor follow-through. I WILL NOT BE RECOMMENDING LaserAway to anyone based on my experience. Drive a little and go into the city! Competitive prices, better customer service, more experienced nurses, and actual doctors! Other places would have definitely honored this for me to win my business. At the very least, please follow through when you say you will call back. ‍ read more

LaserAway - They always say they are going to get back to me but they NEVER do. Please spend your money somewhere else. There are so many good places. - Tattoo Removal Near Me - Ashburn, Virginia

Proceed with caution!!! This is the SECOND time this location has burned me during a laser hair removal. The first time was a little over a year ago and during a Brazilian. After reporting the first incident they asked me to come in so they can verify it was a burn then read (figuratively) from the book asking me if I exposed my bum to the sun... in January. Gave me some extra ointment just as they would during treatment and that was it. I felt like it was such a let down in customer service and empathy. I requested never to have the same technician again because this was negligence on their end. This was not my first time getting laser hair removal at this location and I had many prior to. Against my better judgement, I didn't pursue it further at that point. Fast forward now, I was burned AGAIN. This time ON MY FACE and I feel like they didn't care. I called to report it and then it went into an abyss. Now there is a darken circle on my face NEXT TO MY MOUTH from their under trained staff. Im at a loss... read more

LaserAway - BURN - Tattoo Removal Near Me - Ashburn, Virginia

A Truly Exceptional Experience at LaserAway One Loudoun From the moment I walked into LaserAway in One Loudoun, I knew I was in the right place. The face of this location -- Aleah, Tiffany, and Mary -- is exactly what every business should hope to embody. They are personable, sweet, kind, and completely non-judgmental. Their energy alone makes you feel seen, respected, and welcomed. Aleah gave me a tour of the facility and walked me through the packages. Talking to a stranger about intimate areas can be uncomfortable, but the way she held space for me -- with compassion, understanding, and zero judgment -- made me feel safe and genuinely cared for. That kind of vulnerability isn't easy, and Aleah handled it with a level of professionalism and kindness that simply can't be duplicated. A special thank-you to Nurse Natalie, who was quick, skilled, and incredibly professional during my treatment. The whole process was seamless. Laser hair removal is a journey, but somehow this location feels like home -- a safe place where I can be myself and get the treatments I need without feeling pressured, sold to, or rushed. Every person here shows up with warmth and integrity, and it truly makes all the difference. If you're considering treatment, don't hesitate -- this is the team you want caring for you. read more

Worst customer service and zero respect for other people's time. Had to wait 40 minutes for a 10 minute session. Barely apologized, they could've told me it's going to take a while and they were running late when I walked into the clinic, but they didn't. read more

If I could give LaserAway more than five stars, I would! From the moment I stepped in, I knew I was in good hands and not just because I was about to become a walking billboard for their services (thanks, Tiffany!). Tiffany at the front desk is an absolute joy--she's the kind of person who could sell ice to an Eskimo and make you thank her for it. She managed to sell me every service they offer (and I mean every), all while keeping me entertained and making me feel like I was chatting with my best friend. Honestly, she took all my money in the most delightful way possible.. I have no regrets! Azeah was right there alongside Tiffany, and her customer service skills are nothing short of amazing. She's friendly, attentive, and somehow makes you feel like you're the most important person in the world. I almost wanted to hug her, but I figured that might be a little too much. Then there's Rawan, the nurse who performed my services. Professional doesn't even begin to cover it. She explained everything step-by-step, making sure I was comfortable and in the loop. Her bedside manner is top-tier, and I could tell she genuinely cares about her clients' well-being. I highly recommend LaserAway. The staff's personalities are as fabulous as their services, and I left feeling like I just hung out with a bunch of long-lost friends who also happen to be skincare geniuses. Five stars, two thumbs up, and a big THANK YOU to the entire team for making my experience so enjoyable! read more

First time getting lip fillers. I decided on Revannesse after my consultation. I am told it lasts a little longer. I was very nervous but so happy with the outcome! I am still swollen and a little tiny bruise but I bruise easily in the after pic. But they look natural but better! My second treatment and I would highly recommend! Clean, friendly, professional and so many locations I can go to any of them nation wide. read more

When I called, I received the worst customer service I have ever experienced in my life, and that's saying a lot. Don't waste your time or hard-earned money here. read more

The staff was super helpful and the laser removal sessions haven't hurt that much so far! read more

LaserAway - Tattoo Removal Near Me - Ashburn, Virginia

This place is a joke. I booked thermage there a month ago. They cancelled my appointment in the last two hour due to "unforeseen circumstances" (they used this word). Many people left reviews said they cancelled appointments randomly. I did not believe that. Now it happened to me. I have scheduled working at home a week for the treatment. They really should call much earlier if they don't have availability. They request customers to pay late cancellation fee (half the treatment price) if cancel within 24 hours. Now it happened to them. They didn't provide any compensation. I have to work at home in the next 7 days. They just caused so much trouble for me. read more

I submitted the form online to get an estimate and someone reached out to me a couple minutes later. They were able to cover what I wanted on the phone, look at a picture and give me a great estimate all within probably 10 minutes of submitting the form. Five minutes later a quick chat with a nurse and got my first treatment the next day. They could've fit me in the day I wasn't available. I'm impressed by the understatement. The next day, I got my first treatment went as expected. Everyone was great! If you're looking for a service they offer. I definitely recommend checking them out. read more

Love this place! It's conveniently located near me in One Loudoun. They offer so many services. Everyone is super friendly and they were able to fit me into their schedule right away. read more

I will start by saying Bethany on the consulting line is absolutely amazing. 5 stars for her! she went absolutely above and beyond to try to make this process work for me but was unsuccessful in the end but truly an amazing customer service representative. their clinicians, however, need to go back to school.... word to any future customers, don't be honest on your intake form with any slight medical condition you have or you will be barred from anything here as a "precaution". I have an extremely common condition that basically gives me nosebleeds but is totally controllable and low risk. I mentioned it and their "medical professionals" went into a fit about how they wanted a note from my doctor clearing me for everything... even a facial. A facial?! you have to be kidding me. I've had many facials in my lifetime, ones with laser treatment as well, plus laser hair removal and tattoos and just because your "nurses" have no knowledge of this or training they panic and block anything. I could have just lied and said I didn't have this condition. I even offered to sign a waiver releasing them from being on the hook if anything were to happen and nope- not even that for a facial. if you are going to be so hysterical about any slight condition your customers may have, maybe you should require a physical exam done by a doctor on site so you can check everyone before doing a facial. pathetic excuse for a company and you just lost thousands of dollars from me and probably others as well. good luck staying in business. read more

Since my last laser hair removal appointment, this Laser Away location in Ashburn (right across from Lululemon in One Loudoun) has definitely stepped it up! The treatments still sting a little, especially on sensitive areas like the brazilian, but I'm starting to get used to them and they definitely don't hurt any more than waxing. Plus, my leg/brazilian hair is starting to come in patchy which is a great sign! Laser Away as a company is amazing. They're clearly well established as they are wonderful at sending communication and reminders about upcoming appointments- they always call/text a few days before to confirm. They also hire and train all the staff to be extremely kind and friendly- I'm always offered a coffee or water after checking in and am received by big smiles, which really makes my day. Overall, choosing Laser Away for my hair removal was the best decision- I'd highly recommend!! read more

SCAM SCAM SCAM! DO NOT SIGN UP IF YOU WANT TO SAVE YOUR CREDIT AND PEACE OF MIND! I thought Laseraway was a reputable business as it is very well known, little did I know I was about to sign up for the worst experience of my life! The mental torture and stress I had to go through is unbelievable. I am baffled how they scheme people into signing up for their service WITHOUT CONSENT! When I tried to cancel, the very next moment, they said there was nothing they could do and that it would ruin my credit! Very unprofessional and unreliable company! I made a terrible mistake of trusting and calling them, this is an honest review and I have message proof that what happened to me was also experienced by several customers on red-it. They have ruined my credit for the sake of their own selfish money-making schemes!!!! Never -ever going back there. Beware and be smart with your selection folks. Taylor was the representative Beware of him read more

Very aggressive marketing! I wanted to know the price for laser hair removal and got tons of text messages and phone calls. But nobody told me the price! Called about 2-3 times during one day! They wanted to even zoom with me. But when I said I just want to know the price they said we need to discuss my health if their services are good for me. What? This is not my first laser hair removal place but first place that made me wanna block them! I think it was disrespectful all those calls and messages! read more

I do not recommend LaserAway, I was robbed of my money. I was sold Clear and Brilliant which is a 6moth treatment and the Rebecca Holt made a mistake and charged me a two year treatment, when I requested a reimbursement they would not return my calls instead they kept trying to tell me that I should have requested my money before the first year when I had been requesting a reimbursement prior to the year end but since they kept sending me to different people with not return calls obviously a year past. Plus I was doing other treatments so their excuse was to sell me other treatments which were higher value or store credit. I kept leaving messages requesting a reimbursement and they would tell me that finance would contact me. After more than a few calls requesting my money, I received an email saying that they would not reimburse me because too long had passed. Be careful, they will rob you anyway they can read more

I finally got a call from corporate today and the woman I spoke to was very nice and understanding. It was the first time I felt like they were listening to me and treating me like a human. They are still not going to honor the price I was quoted in person and over email which is disappointing but they did offer some options that showed some compromise to try to remedy the situation. The person I spoke to also shared their contact information with me incase there are future issues which is appreciated since it's been impossible to get replies from the Ashburn Office. read more

I moved to the area from Utah, where I'd purchased a tattoo removal package and had already had two procedures. When I scheduled the appointment online with the Ashburn location, I'd immediately gotten bombarded with texts and phone calls requesting consultations for hair removal (why?) and someone from their location continued to call me during normal business hours asking me to call them back, so I did, when I could (in between work during the middle of the day). We never got a hold of each other and played a long game of phone tag. The day before my confirmed appointment, I got a call from the front desk asking if I could come in at 2:00 instead of the scheduled time of 2:45. I asked her if she was asking me to reschedule (because she never explained that) and she said "yes, it's just a 15 minute difference" to which I responded "no, that's a 45 minute difference and no I cannot" (because my work schedule doesn't end early enough to accommodate a 2:00 appointment). She said "ok what about 3?" And I agreed. Later in the evening, I get a text asking if I can come in at 2:00....I told them to cancel the appointment altogether, it wasn't worth the amount of effort at this point. They said "they'd been trying to get. Hold of me but seems as though I'm only able to make calls outbound?" Which struck a nerve with me. They called multiple times during normal business hours when most people are working (which is exactly my case) and I called back when I could (and they never were available).....geez this is ridiculous! Praying the other locations have better understanding of life and better manners when speaking with customers. read more

Becca was super helpful with setting up my appointment and my nurse tech was sweet, caring and attentive.

I did not even make it to a service appointment here. I filled out a request for a consultation online to learn a little bit more and I was NOT prepared for the high pressure sales call that I received. The person that I spoke with said very little about the procedure itself, but kept trying to throw in extra treatment areas and offering me different packages. She didn't listen and kept offering service for areas that didn't need it and in the end she wanted me to commit to a $2000 package without giving me an opportunity to think it over. When I said that I needed some time to review the information and then I would purchase online if I chose, she said that she HAD to be on the phone to "press a button". She also kept talking about financing, Here's the thing, I know that the treatments are pricey and I'm able (and willing) to pay for them but I do not like high pressure calls. It was unpleasant and a turnoff and I decided to go with a different company. read more

Rawan did my clear and brilliant and she was amazing! She explained the entire process and made me feel so comfortable during treatment. I can't wait to come back for more treatments!! read more

I have had Clear and Brilliant done on my face five times now from Laser Away. The first three times were at Laser Away in Arlington and I was happy with the first two people who did my laser treatment but not happy at all with the third time. The third time I went the girl did a really bad job because I had absolutely not one bit of redness on my face and she flew through the procedure in about 5 minutes. Since I still had three more treatments left because I purchased a package of 6 I felt I needed to switch locations. I switched to the Ashburn location hoping to find someone to do it well. I am so incredibly happy that I did switch because I got Scarleth to do my Clear and Brilliant. She is absolutely amazing and by far did the best out of the four different people who have done my Clear and Brilliant laser treatment. She is very thorough and makes sure she does a great job. The ladies at the front desk were also super sweet and very helpful when I enquired about the products they sold. They were also very informative and my whole experience at the Ashburn Location has been wonderful. read more