I'm so glad I wasn't deterred by the negative reviews. I was looking for a new place to do some of my favorite facial treatments and stumbled upon a promo for clear and brilliant. I've done clear and brilliant in the past so I already knew exactly what to expect. I was greeted by the lovely front desk. The girl asked me to wash my face and the restroom had facial cleanser and towels. I arrived 30 mins before my treatment to numb. And the numbing process was quick and easy. My lovely clinician aria was wonderful. I've had clear and brilliant before and aria asked me about my pain tolerance and concerns. She told me she was gonna do a stronger setting and I'm so glad she did. I felt zero pain and she was extremely thorough. The following day I had a bit redness but nothing too bad. They did talk to me as I was leaving about purchasing a package, I had purchased a one time $300 promo. But when I said I wasn't interested in purchasing a package the girl was totally fine. I will definitely come back again for more sessions read more

The worst of the worst. Beverly Hills is the same LaserAway office that sold me years ago on tons of "no expiration" packages to beat inflation etc., then later criticized me for not using my packages more timely and tried to rip me off, claiming I had nothing left in my account, and on top of that disrespectfully wasting my time by not providing me advance notice that my appointment had been canceled by them--- just a couple hours prior to the time of my appointment when I had already left for the day and was on my way; ironic, since they require 24 hrs advance notice from a client to cancel an appointment without penalty. I then sat around in the waiting room while Giau said she would look into it, only to then be told after waiting another half-hour that I wouldn't be able to be seen or have my issue looked into. Rather than take responsibility for their disorganization and unknowledeable personnel, they just point the finger from one employee to the next and send the client on a wild goose chase with no end. The manager TK claimed he would help me with my account and had scheduled me for that appointment, but later was evasive and refused to help get to the bottom of their errors, saying I would get a call back later in the day, but never calling back, then saying Giau was working on my case and would contact me that afternoon (that never happened). I was told other times by staff that Giau would call me right back the same day or the next day, only to find out later that she was on vacation for the whole week; how is it that their staff does not know when each other is on leave!? Turns out after much back and forth that they had to admit to having erroneously closed my account and had proof in their system the entire time that I had multiple services remaining, but instead of owning up to the gross error, tried to put the blame on me for not having finished the package sooner despite their "no expiration" policy. Seems the policy is just a false promise and ruse to get one to buy more, for since then I have read similar reports from other clients of their accounts being closed and being denied prepaid services because of errors committed by LaserAway. read more

I've been a loyal LaserAway customer, visiting both the Beverly Hills location and another branch. The staff have always been professional and very friendly. However, a recent experience has left me reconsidering. When LaserAway reached out about a $6/unit promotion, I responded expressing interest. I mentioned I was undecided between paying in full or using their monthly plan, but would make that decision at my appointment the next day. What happened next was a bit off-putting. I received multiple phone calls pressuring me to commit to a payment method before my appointment--which was less than 24 hours away. I couldn't understand the urgency. I was planning to pay before any treatment began; I simply wanted to think about it and review my options in person rather than making a financial decision at 7:30 PM on a Friday night. When I declined to commit over the phone, the representative informed me that she couldn't give me the appointment. This was particularly shocking--I was being denied service for the promotional offer I'd been contacted about, simply because I wanted to finalize payment details in person rather than on a Friday evening. Again, everyone there has been really nice and this person was probably just following their company policy. But I found the sales tactic to be too aggressive. It's disappointing because I genuinely enjoyed the convenience and service at LaserAway. read more

Ive said it once and im going to say it again: I've been going to LaserAway locations across the state for the last 13 years with this location is my favorite purely because of Giau! Not only is she always so kind and has such an upbeat positive attitude, but she always does the most to accommodate my needs. I feel so taken care of by her always! I truly believe that customer care is just as important as the injector and service provided. Giau You rock thank you! read more

I'm a model, so my appearance and treatments are a serious investment for me -- but LaserAway has been nothing but scams and false promises. I was sold products they didn't even have, given substitutions without my consent, and treated horribly when I complained. The treatments I did receive were ineffective, and even records I paid for haven't been sent. They even scheduled me for appointments at locations that were closed, so I showed up for treatments and no one was there. If you care about results, professionalism, or honesty, go to a real plastic surgeon or reputable medspa. This place is all smoke and mirrors. My review of another LaserAway location tells the same story -- this isn't just one bad branch, it's a company-wide problem. read more

They were great until they weren't. I've been coming to this laser away for at least 5 years. I've booked multiple treatments with them, I've bought multiple packages from them. I've done everything here from thermage to laser hair removal to Botox and filler. They cannot get their schedule policy around thermage straight. I bought a package for neck thermage and I did all of those without a hitch. They told me I could come back every 3 months to get those done. Great. Then I bought a thermage package for lower face. I had one session, then I came for my second session 3 months later which was booked ahead, and they told me I had to wait a minimum of 6 months between sessions. I explained that it was a 3-month gap between sessions for my last thermage and they insisted that I had to wait 3 months. They would not treat me on September 2nd 2025 and made me reschedule my appointment. The soonest I could do because of holidays and pre-existing surgeries was March of 2026. Now it's March of 2026 and apparently my appointment does not exist at all. They insist that I received treatment in September even though I came in and they refused to treat me. All because they cannot agree if the policy is to do thermage every 3 months or 6 months. Because I made the mistake of buying a package that was for multiple services they have accidentally closed out my services insisting that I got my second service on September 2nd 2025 when they absolutely refused to treat me and told me I had to wait 6 months between treatments not 3 months. Now they insist that I did receive my treatment so ultimately they are stealing around $800 from me which is the cost of a single thermage treatment. If you go to this laser away just because it's convenient or in the neighborhood make sure you keep meticulous records, if they refuse to treat you get that on video because corporate will never ever agree that they made a mistake. Only pay for services here as they are rendered, do not make the mistake of buying a package ahead. It turns out that if they make an error they will literally steal your money. Better off going to cedar Sinai or somewhere with accountability. read more

I ordered a bank of Xeomin. I'm writing about my second appointment. First of all they cancelled it in 5 minute before my arrival. And rescheduled for next day. I have a baby, I have a work and I scheduled my visit in advance. Also I asked specifically the same nurse as first visit Neda Oshidery. When I came next day Catherine Martinez meet me and said she will be my nurse today. Well, ok. Next they did me a Botox instead of Xeomin (that I payed for and asked for). And didn't notified me about this prior injection. And the cherry on top those Botox effect lasted a month!!!! I typically see effect of neurotoxins for 12-16 weeks. Not 4 weeks. This is crazy! The Catherine was unprofessional I guess. I hope someone from Laser away will contact me and will make things right. read more

LaserAway - They did Botox to me instead of Xeomin. Wrong nurse , I made an appointment with the same nurse as first time. - Laser Hair Removal Near Me - Beverly Hills, California

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Love Giau, love Erica, love handsome receptionist at this location, love Laser Away. This review is specifically for Jessica, lip filler and Botox injector. Debated for a long time before writing this, but looking at myself in a mirror just reminds me of awful results. Every day. I usually go to WeHo location this time I was scheduled at Beverly Hills for the first time. Jessica was extremely aggressive with the needle and made me bleed a lot, as I bled a lot she would pinch my lip into the oblivion, extremely painfully as I couldn't believe it's actually normal as I never had similar experience with anyone else before. Like a good sport I took the pain and by the end of the session she realized I have a bump. She tried to fixed it but she didn't succeed, so we decided to wait for follow up appointment. Still at this point I was hopeful and I wasn't upset and we proceed to Botox. At my follow up appointment I got Erika. Barely felt any pain, barely bleed, same wonderful experience as my previous injectors at WeHo. Erika tried to fix bump but it kept growing. Bottom line. Have to dissolve in the future the whole thing and redo. Very upset. Can't get over it. I truly tried. Jessica never again. Not me, thank you. Oh and see Jessica's Botox work below also. 1,5 month in. read more

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From my experience, the front desk (guy) was trying to avoid talking to me when they messed up my appointment with someone else. (I took one star off because of him. I give 5 stars for nurse, Cynthia that has such an excellent services. I went to West Hollywood location before, nurse there was not providing good care, use products to ease the uncomfortable feeling during the procedure like Cynthia did. read more

LaserAway - funny messed up face - Laser Hair Removal Near Me - Beverly Hills, California

Inexperienced Injectors who are just learning and gaining experience. I asked for basic lip shape to lift and fill and they did not know how to do this- they put a miniscule amt of Juvaderm in my lips and had me return in 2 wks- I return and they had poor technique and gave me something I did not want. They are super conservative and inexperienced and unconfident Injectors. I will go back to Dr Sadati plastic surgeon in Newport Beach in the future for experienced service. There used to be good injectors here... no more. Waste of my money and I am unhappy when I look in the mirror. read more

I have been away from laser away for about 3 years between IVF, being pregnant then breastfeeding for almost 2 years.... I needed to get back to my regimen!!!!!! So glad I made the call. Not only were there amazing discounts but I also got VIP treatment when trying to figure out my appts between work and mom life! Giau has been my lifeline during this transition. She is extremely accommodating and focused on making me happy. Customer service truly makes a difference. Thank you for welcoming me back and for helping me get on track again! I am a patient in WEHO and also have come for services at Beverly Hills. I honestly don't know which location I like better! Both amazing!!!!! read more

Of course my update is that I reached out to this Brian man who replied to my review at the email provided, but no, still being ghosted :) Absolutely DO NOTTTTT get tattoo removal at laseraway, or any service at laseraway based on how they have treated my situation personally. I chose them for my tattoo removal initially, because I thought it was the more affordable option (mistake #1). After each session, which has been the most pain I've ever felt in my life so far, (and I am VERY good with pain) I noticed minimal results. Not only me, but when I showed my friends and family updates on my tattoo removal journey, they were confused as to why results were not happening - barely any fading, still as black as ever. I had already gotten manipulated into buying packages at this point because they kept insisting results would come. There is a reason there is no guarantee here, even though they tell you that "it'll take 7 to 8 treatments, less than 10 to get rid of your tattoo." On just one of my tattoos I went a total of 13 TIMES for tattoo removal. Still BLACK. My other four tattoos I went 7 times. First appointment here was Jan 2023, last appointment here was March 2025. Not only is my money gone with no results, but i've also lost 2 years of my life here. After being fed up with the company, I went to Removery twice and saw results that I did not think were possible, even after the first time. Not to mention it didn't hurt at all because they have the most up to date tattoo removal machine (Removery uses PicoWay, LaserAway uses Q Switch). I have spent over $5000 at LaserAway over 2 full years and after going back and forth with not one, not two, but THREE of their corporate employees, they gave me some credit that I don't even want to use because I don't want to do ANY services at this company anymore. I wanted some sort of refund, literally anything would have made me feel better about the situation, especially when I have unused sessions. Not to mention, while I was going back and forth with corporate, 1 of their emplotees left, which led me to another. Then, the new one I was talking to left as well which led me to a third. So while 1 employee promised me a refund for my unused sessions, the other would say no that's not possible, and then eventually disappear. This situation is honestly laughable at this point for me because I've come to accept it, but I hope this review helps steer people away from this place. The only positives were the front desk staff and my nurse Jess who I had a lot of times, it wasn't their fault their machines aren't meant for results and that their employees lie to customers to make them keep buying packages. read more

BEWARE OF BULLIES HERE!! Unprofessional and extremely inappropriate behavior! Witnessed two employees harassing a disabled woman, as she sat in her chair waiting for her appointment. They were loudly discussing her disabilities, for all to hear which is very unethical. Leticia got up to say rude comments and sat back down, while Donna was running back and forth to a private room to make phone calls and then back to the patient to demand for her to buy stuff! All while she's begging them to please apply the numbing cream, she was patiently waiting for. Said it had been over a half an hour! Their only concern was to convince her to buy more packages, such as becoming a VIP member! No regard to the fact that she got there early, for numbing and was being denied that due to her stating she will make purchases after her treatment only and not before. This obviously upset them both. They even got someone to call her cell phone during the debate, to tell her she should purchase a package now and become a VIP member! They showed zero respect to anyone in the building. She begged them over and over, to just be appropriate! But they just became more aggressive. She mentioned filing a complaint but that got zero reaction. PLEASE REPORT THIS TO THE MEDICAL BOARD ASAP! TALK TO LAWYERS FOR BREACH OF CONFIDENTIALITY AND DISCRIMINATION FOR SUCH ACTIONS!! read more

The women that work here are genuinely some of the kindest people I've ever met. They're so attentive and make sure you feel comfortable, laser can feel a little invasive but it's never awkward here. They make sure it's a lovely environment! I've been seeing a lot of slowing in my hair growth over the past months and it's been a life saver. Thank you to the queens at Laser Away!! read more

I've been going to LaserAway for a year and a half and have received numerous treatments and so many compliments! I cannot say enough positive things about the staff, the treatments, the atmosphere, everything! I literally love going! Obviously the laser hair removal is amazing, but the filler is amazing (they are so good at making sure it looks good on you and you don't go overboard) microneedling, clear and brilliant, cool sculpting, thermage! And they always have great deals going on. The premium awards are such a good deal too!! It literally pays for itself! Giau is my girl, I've been working with her from the beginning, she's such a sweetheart and is like family, I remember when she got engaged and we were so excited LaserAway is amazing, if you are not getting all of your treatments there, switch over!!! read more

I had an extremely disappointing experience at LaserAway on Robertson in Beverly Hills, specifically with an employee named GUIA. During my initial visit in April 2024, GUIA gave us a very long sales pitch for laser hair removal for my 17-year-old daughter. The quote was just under $5,000, and she tried hard to push me into signing up for financing services that LASERAWAY uses, claiming this special "deal" would expire by the weekend. This felt like a high-pressure sales tactic, especially since I've noticed their so-called "70% off deals" are popping up everywhere constantly ?????!!!!!!! I really don't understand the 70 % deal as there was absolutely no way that I'm getting any discount or deal at all. (Full legs,bikini,arms & underarms) Fast forward six months, I called back to ask some questions about the previous quote, and GUIA happened to answer the phone. First GUIA Starts of saying that the quote is not valid anymore as that was a quote from many months ago. Her attitude was super rude, dismissive, and she spoke to me in an unprofessional and degrading way. When I tried to clarify my concerns, she became increasingly hostile and ended up hanging up on me. I was shocked by how disrespectful she was. (I believe laseraway records calls for training purposes, so hopefully LA will be able to trace the call under my name and phone number) This experience has left me with no confidence in LASERAWAY. High-pressure sales and unprofessional behavior don't inspire trust, especially when you're being asked to spend thousands of dollars. I would strongly recommend looking elsewhere for laser hair removal - Dr.Laser on Sunset, Wilshire Blvd in Santa Monica or Sherman Oaks are service minded, very polite and professional. Hopefully I'll hear back with this unfortunate incident soon. I have to rate it 1 star, but this location deserves no star at all !!! read more

5 Stars for LaserAway in WeHo and Beverly Hills location! I achieve amazing results w/ a highly qualified team of professionals and nurses at LaserAway. They definitely take time, care and attention to detail w/ every service I've had. Which includes- Botox- to reduce the wrinkles on my forehead, Juvederm- to restore volume and fullness in my lips, and Cool-Sculpting to get tighter for my next bodybuilding competition! I'm so happy to have fast effective treatments and painless procedures... all at affordable prices. The Director- TR has the knowledge, years of experience and is highly skilled. A very upstanding and respectable guy. I highly recommend TR and the staff in WeHo and Beverly Hills. They are committed to getting you the best results possible. ~Super Happy Tina read more

I highly recommend booking at this LaserAway location. It's very close to me, and the service is fantastic. I've had services at other med spas, and I would often get bruising and even scammed. Laser facials and a little Botox are my secrets to looking 10 years younger, and you can expect amazing results. Giau at the front desk is the one to ask for to get you scheduled, and her customer service is superb. She treats you like a close friend and makes sure you get the best prices during LaserAway promotions. Make sure to visit Beverly Hills if you want to glow and stay young! read more

Giau is one of the sweetest and knowledgeable reps. She helped me book my appt and explained the entire laser hair removal process. She also explained other procedures like the cool sculpting. I'll be honest I was extremely nervous for the laser treatment since it was my first time but Arlene made me feel extremely comfortable. She was very sweet and was there to answer any questions I had. read more

Giau is so lovely and all the nurses were very communicative and helpful. Thanks for always giving me a wonderful experience! They always have a great deal ready for me read more

I am continue with my laser hair removal treatments and Camille, my nurse, made me feel so comfortable and made sure the procedure went smooth, quick and painless. She provided all the important information regarding after treatment. Camille is definitely highly skilled and very attentive!!!! Thank you for making my skin flawless!!!! read more

Giau is my LaserAway shaman. She guides me through the large lists of services, lets me know what would best suit me based on my needs, and hooks it up with really aggressive deals. I can't recommend her enough, her smile and positive attitude is just the cherry on top. read more

They are an outrageous ripoff! Commission-driven salespeople trying to charge 3x the going rate. Avoid this company! Also incessant sales calls! read more

Giau (Yow) is so amazing! She was so helpful with booking my appointment and making sure everything went smoothly. She was such a pleasure to speak with and so kind. I love when places have nice people working for them. 10/10. read more

Amazing service! Highly recommend the facial by Giau, she's excellent and very knowledgeable.

Laseraway for filler...? If you get Erika yes. My girl killed it , my lips look natural and luscious. She was gentle and kind and did a great job. read more

My visit was nothing a short of AMAZING!!!! Although the facility was running extremely behind and the staff was having a very stressful day, everyone was still so sweet, attentive, caring, and apologetic. The front desk receptionist Giau, manager TK, and nurse Arlene when ABOVE & BEYOND to make sure my husband and I were taken care of. I am beyond pleased with the service I received today and ended up purchasing more services. I Love Them! Looking forward to my next service read more

By far my favorite LaserAway location. The team here truly provide top quality care and precision. The reception staff are always amazing and go above and beyond to accommodate. Christopher has been an angel at helping me book my last couple of botox appointments; as well as answering any questions or concerns. Thank you LaserAway! read more

I usually don't write any review's for anyone or anything but Giau changed that for me. She is beyond amazing! she will go above and beyond for you, i will never put into words how grateful and thankful I am for her. I will be definitely coming back because of her. Thank you Giau, you truly changed my life with your kindness. read more

This company needs to be more genuine with potential clients and show real care, instead of just being all about money and trying to meet quotas- I scheduled a video consultation with LaserAway in August 2025 after seeing their ad for a new-client discount. An intake person called me about an hour before the appointment. I explained that my grandma had recently passed and that I wanted to know the pricing first so I could plan financially. Once she heard I wasn't ready to pay yet, she canceled my consult and told me to just call back whenever I'm ready. And hit me with this disrespectful and dismissive comment -- 'sounds like you have a lot going on' -- instead of offering any real condolences or empathy. That really showed me how insincere she was, so now I know not to come here for laser treatment. read more

Do not go to any LazerAway especially, the in Beverly Hills!! They are very good selling! They get you! However, they are the worst in customer service! AND DO NOT MAKE PAYMENTS!!!! The worst!!!! RUN!!!! read more

Giau at the reception desk was great. She got me all set up with the service I needed, offered me water and was very helpful and friendly. I have been going to Laser Away for years and I am always very happy with the experience. read more

They're all over the place when it comes to communicating and being organized. Makes for a very frustrating experience as a customer

Giau is the best! She's sweet and always makes me feel confident and comfortable with my treatments!

So glad I signed up for laser hair removal! The process was sooo much easier and less painful than waxing. I wish I started this sooner! Thanks to Giau I got an amazing deal and she walked me through the packages and benefits of getting laser hair removal ! When I arrived to the Beverly Hills location I was greeted by giau and she was so welcoming and friendly I really appreciated it! I would highly recommend getting laser hair removal from laseraway read more

With so many locations, weho has always been my FAVE Giau is always so resourceful and making my life easier with packages, she's always on top it with what i need and let me know ahead of time! She's my girl! Arsema, is the best injector out there. Ive been getting treated for years at weho and she is my go to for botox and juve. Shes extremely knowledgeable and experienced. Grateful for her talents ! read more

Jessica is awesome! I've seen her for two rounds of laser hair removal so far, and she is super informative on the process, curates each session according to my specific needs and progress, and is a great, comfortable chat always - which is key when you're getting intimate treatments! Highly recommend Jessica!! X read more

Come on... I looked good before Botox but after Botox... watch out ladies! LaserAway should banned for making me look too damn good. But until it is, I am going to keep getting my Botox every few months and keep looking sexy. Great team of people over there. In addition to making you look great, they make you feel great. read more

LaserAway - On Robertson - Laser Hair Removal Near Me - Beverly Hills, California

LOVE this studio!! I have had 2 laser hair removal sessions and literally have already seen SO much progress - I'm here for my 3rd now and I'm so excited to be ready for summer like I'm so mad I haven't started before also all the team is amazing! 10/10 recommend read more

LaserAway - Laser Hair Removal Near Me - Beverly Hills, California

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I called about an email I received and to book another appointment. Giau was the woman who answered and she was incredibly helpful and so sweet. very personable staff. Im transferring locations from my original out of state and it's nice to feel comfortable about the switch. read more