Yasmin, Mariah, Brynlee, and Montana were all so lovely and professional. They got me set up with…read moreeverything seamlessly and made the entire experience feel easy and welcoming. Yasmin especially deserves a shoutout. She is an incredible PA. Knowledgeable, attentive, and truly caring. She took the time to explain everything thoroughly and made me feel completely comfortable and confident every step of the way. You can tell she genuinely loves what she does, and it shows in the level of care she provides.

Excellent care- before, during AND after!…read more I had been getting B-12 vitamin injections at the Santa Monica Location for a little while and really liked their quick appointment availability, comfortable welcoming offices and friendly staff. I decided to try their injectables rather than continue with my Beverly Hills injector- I hadn't been going to her long enough to really be committed. We all love a one stop shop right? Sunday morning I was like... let me go back to work after this holiday looking *ahem* rested and refreshed (wink wink). Sad to say I am a spur of the moment kind of lady so when I reached out to Cienega Medical for a last minute time slot (as I always do) they didn't have anything available for me in SM buuuuut they could fit me in at the WEHO location in about an hour and a half. Sweet! I made my way over and you know how holiday traffic is in LA ~ a total breeze ~ so I arrived way earlier than I thought I would. They were happy to fit me in for an express facial as well! Winning! They were welcoming and pleasant- unlike the week or two wait I was getting used to at my BH clinic and the exasperation they'd give me when I wanted to add a spur of the moment service. (Girl if you don't take this money and fire up these stray chin hairs, come on... I booked a Brazilian how much worse can the chin be? dang) Anyway... My facial with Nicole was lovely and she was careful of my lash extensions but injectables is what we're here to talk about right? Its hard to mess up a facial but needles? Girrrrl I wanna talk about it first. Yasmin was knowledgeable and personable and not only listened to, but clarified my statements about my concerns. She made some recommendations regarding some areas I had been concerned about but I didn't even know there were treatment options for. Sold, ok? The price came back and I was a little shell shocked but hey- I was literally getting double what I had planned for so its not like it was unreasonable. The process was as quick and about as painless/painful as you'd expect injections to be. I'm only two days out but I already see the results coming. All that sounds great right? Well here is the magic of Cienega Medical: Im currently sitting at work bored because we're in the upside down week before the New Year so I was browsing their website and a special caught my eye... A special I was not offered when I was there two days earlier. Now I'm rarely one to complain or haggle on pricing but I was like- wait a minute. Why didn't anybody tell me about that when I was lubricating my credit card with tears? So I bit the bullet and called them to ask why. Honey... their Manager Brittany was like, OH I'm glad you called - that package just started like yesterday! I'll credit your account and you'll get the difference next time you come in, plus I'll throw in a lil extra sumthin sumthin for the trouble. Um ~ What? She was so sweet and forthcoming that I didn't even want the difference back- I had her throw it onto the tip I had left for Yasmin. (I know it was paltry - I'm sorry baby) The whole point of my call was really an exercise in taking my therapist's advice and addressing difficult conversations before they fester into real conflict or repressing my hurt feelings. Nobody wants to feel hoodwinked or taken advantage of and I must say that Cienega Medical Spa is far and above the best MedSpa I have experienced in LA and as a woman pushing 50 who prides herself on looking unquestionably 35 - these ladies are now officially my secret weapon. Special thank you to Nicole, Yasmin and Brittany for making me feel like a person and not just another pain that's paying. I'll be looking forward to seeing you all again! Thank you! This will be a Happy, Healthy New Year Indeed! #35 ~ 4 ~EVA

I saw multiple reviews saying that this place cancels last minute claiming their nurse had an…read moreemergency. I thought I would give him a try and still booked it. Guess what? Less than 24 hours before the appointment they canceled on me with the exact same exact excuse. Really uncool that they charge you 50% if you cancel in less than 48 hours, but then they can cancel with you less than 24 hours with no compensation to make up for it. Wasting peoples time. I wonder if the owners are aware that they are doing this, losing them a lot of money. Get more nurses

An honest review after spending years and thousands on their laser…read more 1st of all you only see hair reduction as long as you keep coming and paying. 2nd they always give you new nurses last min and if you cancel then your next appointment can't be scheduled within the right time frame which leaves you with no other option but have a different nurse do the work and it's always done bad. They have like 1-2 people that do well. They will sell you 1700$ package and can't get a refund if unsatisfied. They make me feel like a parrot repeating the same thing every single month and they keep saying yes yes yes and never follow through. I'd suggest to take your business elsewhere and here is proof how they don't even care about their customers.

Zara is the best. I have been coming to her for Botox for alot of years. I've moved several…read moretimes and tried my neighborhood clinics but I always come back to Zara because I get the best results. Additionally the the staff is super friendly and accommodating.

Zara is absolutely amazing!! I come all the way from…read moreAtlanta Ga just to have her work. The space is gorgeous, and the customer service is top tier. You'll never be disappointed with your results. From my laser, to my lips, 10 out of 10 recommend!

I honestly can't say enough good things about Sarah. She's not just a receptionist, she genuinely…read morecares. She helped me find the best deals and made sure I was getting the right treatments for me. She even followed up to make sure everything was perfect!!! I missed one of their LaserAway events because I was sick, and when I came back a month later, she had kept a special gift for me with everything inside. That really touched me. She didn't have to do that, but she did Her kindness, thoughtfulness, and care truly stand out. She's such a beautiful human being, and I'm so grateful for her!!!

Yelp's "Not good" is putting it way too mildly. There is a constant shuffle of employees who are…read morenot very well trained coming through the doors. So when I have wanted to book with a good nurse again, I have often been told the nurse is no longer with their office. The revolving door of managers, nurses, and receptionists do not help their poor management of client records. I participated in a few of their in-store seasonal promos and the front desk staff here verbally confirmed that they had added to my account with 2 complimentary facials for my participation, and that I would be good to use them at any time as per their overall highly-visible and marketed "no expiration" company policy. The staff never gave me any receipt nor written terms, nor did I know to ask since I greenly assumed they would be trustworthy and would have no reason to lie or shortchange me. Which then led LaserAway to deny me the facials rather than take accountability for their poor management and lack of training of staff who apparently were supposed to have responded differently by providing a receipt to me. When I tried to clear up the matter with the West Hollywood office where the staff I had fulfilled the promo deal with were based, none of the (all-new) staff were knowledgeable or helpful to figure out what their predecessors had supposedly done for my account. This experience has only shown me that their promos or offers are not legitamitely worth participating in since it is near impossible to redeem and they cannot be accountable to their word.

Ive had a great experience at Dr laser The staff is…read moreincredibly friendly and welcoming, making each visit comfortable and enjoyable. Daisy receptionist is always a delight . I've undergone PRP for hair restoration, laser hair removal, and tattoo removal, all of which take time to see full result, but so far, everything has been going really well. The team is professional and knowledgeable, and I appreciate their guidance throughout the process. Looking forward to continuing my treatments!

This place used to be ok but I purchased a package in January and never heard back on my requested…read moreappointment day, I followed up and no response. After disputing the charge, they submitted documents from 2023 when they actually would respond and I was able to get an appointment. Horrible customer service would not recommend at all.

had a great experience at this beauty center for laser hair removal. The staff was professional,…read morefriendly, and made me feel comfortable from the moment I walked in. They explained the entire process clearly, answered all my questions, and made sure I was comfortable during the treatment. The facility was clean, modern, and well-maintained, which made me feel confident about the service. I've already noticed great results after my sessions, and the treatment was much less painful than I expected. I would definitely recommend this beauty center to anyone considering laser hair removal. Great service, knowledgeable staff, and excellent results!

I've been a loyal client here for years, and I'm honestly shocked by how I was treated…read more I had a confirmed 9:45 a.m. appointment just two days before leaving for my wedding. They claim they called to move it, but I never received anything. When I asked to keep my original time (since I couldn't come later), they refused. My appointment takes four minutes, yet after years of being a client, they couldn't accommodate me in a time-sensitive situation. I've spent days trying to reschedule and got zero flexibility. Never going there Again!!!!!

I'm so glad I wasn't deterred by the negative reviews. I was looking for a new place to do some of…read moremy favorite facial treatments and stumbled upon a promo for clear and brilliant. I've done clear and brilliant in the past so I already knew exactly what to expect. I was greeted by the lovely front desk. The girl asked me to wash my face and the restroom had facial cleanser and towels. I arrived 30 mins before my treatment to numb. And the numbing process was quick and easy. My lovely clinician aria was wonderful. I've had clear and brilliant before and aria asked me about my pain tolerance and concerns. She told me she was gonna do a stronger setting and I'm so glad she did. I felt zero pain and she was extremely thorough. The following day I had a bit redness but nothing too bad. They did talk to me as I was leaving about purchasing a package, I had purchased a one time $300 promo. But when I said I wasn't interested in purchasing a package the girl was totally fine. I will definitely come back again for more sessions

The worst of the worst. Beverly Hills is the same LaserAway office that sold me years ago on tons…read moreof "no expiration" packages to beat inflation etc., then later criticized me for not using my packages more timely and tried to rip me off, claiming I had nothing left in my account, and on top of that disrespectfully wasting my time by not providing me advance notice that my appointment had been canceled by them--- just a couple hours prior to the time of my appointment when I had already left for the day and was on my way; ironic, since they require 24 hrs advance notice from a client to cancel an appointment without penalty. I then sat around in the waiting room while Giau said she would look into it, only to then be told after waiting another half-hour that I wouldn't be able to be seen or have my issue looked into. Rather than take responsibility for their disorganization and unknowledeable personnel, they just point the finger from one employee to the next and send the client on a wild goose chase with no end. The manager TK claimed he would help me with my account and had scheduled me for that appointment, but later was evasive and refused to help get to the bottom of their errors, saying I would get a call back later in the day, but never calling back, then saying Giau was working on my case and would contact me that afternoon (that never happened). I was told other times by staff that Giau would call me right back the same day or the next day, only to find out later that she was on vacation for the whole week; how is it that their staff does not know when each other is on leave!? Turns out after much back and forth that they had to admit to having erroneously closed my account and had proof in their system the entire time that I had multiple services remaining, but instead of owning up to the gross error, tried to put the blame on me for not having finished the package sooner despite their "no expiration" policy. Seems the policy is just a false promise and ruse to get one to buy more, for since then I have read similar reports from other clients of their accounts being closed and being denied prepaid services because of errors committed by LaserAway.

Best place for men's laser they made me feel so comfortable and it was painless. Highly recommend…read moresweet girls at the front too.

I had a 10/10 experience here!! You will surely be treated well & given a memorable experience. The…read morelaser treatment is great & lasts a long time! I will definitely return in the future.