i had the best experience at LaserAway in Palo Alto. [[HIGHLIGHT]]The employees are super friendly[[ENDHIGHLIGHT]] and i had the best botox appt that i have ever had. The botox started working immediately. thank you LaserAway... read more

Laser Away does not allow their RN Injectors to actually inject the Nasal Labial folds on a person's face.... That is where it needs to be done to make a difference.... I will go to a Plastic Surgeon's office where I will have it done and not waste my money on Laser Away.... read more

I've been doing IPL for many years. Yesterday got an IPL treatment done here and it completely burned my forehead and side of face. I've never had this result before from IPL (see photo). [[HIGHLIGHT]]I called the office in panic the day after who is calling this as just micro-crusting without any acknowledgement of this horrendous outcome or wanting to correct.[[ENDHIGHLIGHT]] I can understand for small pigments/freckles but this dark brown large thing on my forehead is not microcrusting. I've had good results at the clinic before but depending on the time or nurse it's very inconsistent results. So beware if you are headed here and what you're expecting! read more

LaserAway - Laser Hair Removal Near Me - Palo Alto, California

[[HIGHLIGHT]]I have been a faithful customer at Laser Away Palo Alto for several years.[[ENDHIGHLIGHT]] I'm a senior, 73 years young and I believe in supporting the look and health of my skin as a part of my positive aging process. [[HIGHLIGHT]]I have been seeing nurse and technician Janessa and I look forward to every treatment as she treats me with respect, expertise, and kindness.[[ENDHIGHLIGHT]] She is extremely knowledgeable and skilled. She has never tried to talk me into a treatment that would not meet my goals. [[HIGHLIGHT]]Janessa is passionate about helping people at any age look and feel their best![[ENDHIGHLIGHT]] The results from seeing Janessa at Laser Away Palo Alto are a natural uplifting appearance to my face, neck, decollage, and upper arms. My husband calls me his trophy wife and supports my commitment to Laser Away Palo Alto. He is happy that I'm seeing Janessa as he trusts that the face he loves is in the best hands possible. read more

LaserAway - Thank you Laser Away Palo Alto and Janessa for my youthful appearance and outlook! - Laser Hair Removal Near Me - Palo Alto, California

Treatments are really effective! I've noticed so much improvement since my first treatment and have come a long way!

I had a Hydrafacial scheduled and when I got there I found out it was only 15 minutes of hydrafacial and 15 minutes of red light therapy. I was told it was 1 hour of hydrafacial over the phone when I booked it. They offered to cancel the appointment and give me a refund since no services were rendered. [[HIGHLIGHT]]It's been nearly 2 weeks and I have been reaching out to confirm when my refund will be issued. No reply over phone or e-mail.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Will someone please call me back or e-mail me? Thank you.[[ENDHIGHLIGHT]] read more

I've been working with LaserAway for several years at their Palo Alto clinic in an effort to get a tattoo removed. I bought a package of 10 sessions for $1,000.00+ that they assured would remove my quarter-sized tattoo. Whenever you're doing anything medical to your body, you want to feel safe and supported - LaserAway is not the place to experience that. I've had several negative experience but will share only the most recent. [[HIGHLIGHT]]One time, I arrived ~20-minutes early and was sitting in their waiting room. In the meantime, the manager of the Palo Alto location sat next and proceeded to try and upsell and hard sell me other LaserAway packages I had no interest in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]While she did that, the front desk woman, Nicole, proceeded to say aloud to anyone who would listen that she thought the DJ LaserAway hired to perform on their streaming channel (streaming in the waiting room) was a loser because she took payments in treatments instead of money.[[ENDHIGHLIGHT]] The final incident happened when they called me earlier in the week and asked if they could push my appointment back. I agreed. After confirming from their end several times over text, email and phone calls that my appointment was indeed on this date at this time, I showed up. The front desk woman told me that their entire system was down and that it would take ~5-minutes. Then the manager (the one who had previously tried to hard sell me) came out and said it would be ~25-minutes. I asked about the discrepancy in time and mentioned that there always seemed to be an issue whenever I came to their clinic. [[HIGHLIGHT]]At this point, the manager got defensive and began over-explaining about how the last shut-down happened on New Year's Eve and that it was resolved. I said it's not just about this time, that there's an issue every time I come. She cocked her head and said, "Oh some sort of issue?" I said, someone called and asked to push back the time of my appointment today, "Oh someone called you this morning and did that?" I told her not this morning, but earlier in the week. She then began to repeat everything I was saying back to me in a sarcastic tone. It was uncomfortable and completely inappropriate given I was about to experience a vulnerable medical procedure (lasers on my skin).[[ENDHIGHLIGHT]] She then turned on her heel and said, "Thank you for your kindness and patience" in a tone dripping with sarcasm, disregard and disrespect. [[HIGHLIGHT]]At this point I felt unsafe, unwelcome and totally uncomfortable. I removed myself from the clinic and proceeded to call their customer service line to report the incident. One person said, "The system is down, can you call back later?" So I called again later and another person said, "Oh someone will call you back in 2-3 hours." After 3 days, I'd heard nothing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So I sent an email to every LaserAway alias I could find briefly explaining the issue in 4-5 sentences. I received a call 2-hours later. This person asked if I had a question about my package. This person hadn't even read my email.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I spent 15-minutes describing what I'd been through she said, "Oh I can't help with you that but I'll email someone who can. But there's only 2 people working on the customer service team so it will probably take 2-3 days for them to get back to you."[[ENDHIGHLIGHT]] 3 days later I received a call from Mandy, who said she works in customer support. She knew nothing about my situation, so I explained it once more. At this point I told her I would like a refund of the remaining $400.00 in my package because I no longer felt safe going to LaserAway. She told me she could convert it into another service or that I could give it as a gift card to friends or family, assuring me that the situation wouldn't happen again. I told her, it's been 6-times with 6-different encounters, why would a seventh be any different? She informed me that it wasn't in LaserAway's policies to give refunds after 1-year regardless of the circumstances, that they have to be fair to all of their clients. So I asked her, "Does this happen to all of your clients?" She said no. I responded, so nothing I've told you makes you believe I am warranted a refund of $400.00 at best? She said, "We're a big company. We have policies. I'm trying to work with you, you're just not hearing what you want to hear." [[HIGHLIGHT]]I told her that was a shame and I was extremely disappointed with how LaserAway treats people and how her customer "support" felt like anything but. I informed her that if that was the best she could offer then I had to get going. She scoffed while saying, "Thank you so much, have a great day!" And hung up. I never got my refund.[[ENDHIGHLIGHT]] My experience with LaserAway has been deplorable. If this has been my experience after 6 visits with them, why would it be different for anyone else? This company has a serious culture problem as toxic customer experiences are not created by one person, but a systemic failure on every level of the business. I strongly encourage anyone considering their services to look elsewhere. read more

[[HIGHLIGHT]]Great experience every time.[[ENDHIGHLIGHT]] The nurses are all highly knowledgeable. Amandeep and Samantha are amazing at Botox. I love how they have promos often & [[HIGHLIGHT]]it's super easy to schedule & service is always quick![[ENDHIGHLIGHT]] read more

I loved my time at LaserAway!!! First and foremost, the director, Kate, is terrific! Kate is as gorgeous on the inside in addition to the outside. She helped me schedule my first appointment, and I was seen the following day. This place feels like a second home to me, not because I frequent it, but because everyone is treated as an individual regardless of gender identity. Emma and Jenni at the front desk greeted me with friendly smiles and put me at ease. Jackie's application of numbing lotion rendered the Clear and Brilliant Laser procedure painless. After completing the procedure, Kayla instructed me on the dos and don'ts of aftercare. I felt like a million bucks after my treatment. Kate and Jackie then aided with further available options. In addition, LaserAway provides various payment arrangements for those who must pay later. I will return without question for all my skincare needs! read more

LaserAway - Laser Hair Removal Near Me - Palo Alto, California

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been to other locations, but [[HIGHLIGHT]]this one has the best, most welcoming staff.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]i had one of the best appointments with sam (hopefully i'm getting your name right) who made it such a comfortable experience and was so fun to talk to.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]my friend who came with even buzzed about how great the staff is here.[[ENDHIGHLIGHT]] 100% worth the 5 stars read more

Holy hell, what a nightmare. $4k down the drain for laser hair removal and zero difference whatsoever. [[HIGHLIGHT]]The customer service was incredibly rude and unhelpful when I called to bring this up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And they have the nerve to keep calling me asking me to waste more of my money on them.[[ENDHIGHLIGHT]] I wouldn't wish this company on my worst enemy. When I have more time on my hands I plan to expose this scam at a larger scale, but this review will have to do for now. The initial marketing person straight up lied to me by claiming they have a guarantee of efficacy. There is no guarantee whatsoever, as I unfortunately discovered. She also lied to me by claiming that I would be able to stop the treatment at any time and only pay for the sessions I completed. AVOID THESE LIARS AT ALL COSTS. [[HIGHLIGHT]]Edit: below is yet another lie. They never reached out to me.[[ENDHIGHLIGHT]] read more

I used this center as a last-moment change. This is a perfect example of how a bad customer experience does a 180* turn into a great customer experience. I bought into LaserAway on the recommendation of two friends who are hairless wonders (we call them the dolphins). Anyhow, what is money if you waste it all on waxing, right? So $3,500 later I bought a crazy package and started my first treatment in Burlingame (near me; convenient). First time session wasn't painful, just some prickling. I have heard all the stories: it gets painful more and more each time you go. Second session (still in Burlingame) - WOW. I have given birth. I have been through all the things. This almost broke me. Second session. I literally had to ask her to stop 8-10 times and she kept making snide comments about how sensitive I am. Super rude. I was hesitant to even come back. Was ready to call it quits. Third appointment was booked for Dec 23rd - same location (clearly, I need mental help, lol). I get a text the morning of "Your appointment has been cancelled, call this 800# to reschedule" DAFUQ? I call, it's a corporate call center not the office. She says it looks like they don't have anyone working today, they're closed and the next appt is in Feb. Well what the french toast am I to do with that?? I book these things according to my cycle and the 6 week time frame per their notes! Dang! So the lady is great and helps book me for Palo Alto right away. I go down there - which is the location my two friends used BTW, and sure enough, it's clean, easy to find, and they're friendly. So I get this one nurse, she's friendly, talkative (not in a bad way) and super knowledgeable. She was patient and kind and TBH the session was only slightly more painful than the first session. Nothing was as bad as the second session. I will drive 30 minutes (without traffic) just to come back to this location - and I'm asking for the same nurse. But I'm NOT putting her name bc she's mines (insert evil laugh here). I'm not trying to clog up her schedule so she can't see me LOL. read more

Terrible experience with Laser away. [[HIGHLIGHT]]From day 1 there's a phone call with a very friendly and motivated seller that gets you excited about the results you will see and all the miraculous deals they have going "for this short time."[[ENDHIGHLIGHT]] So you get out your credit card for the 8 treatment plan that is recommended for best results. Nobody looked at my hair to assess if I have the right hair type for good success before taking my money. Fast forward to a year and 8 treatments later, zero results. I did arms and legs and didn't notice a single change besides in my bank account. [[HIGHLIGHT]]I voiced my complaints and Rachel brought me in to take photos of the areas and "send them to corporate."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]About 5 minutes after the taking of the photos Rachel comes in and says corporate sees a lot of results on my hair growth and recommends ANOTHER treatment plan but they have a "GREAT DEAL" for this.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The entire meeting was once again just trying to get me to buy more more more and not about how I'm unhappy with my results from their product.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After leaving frustrated another person calls me from "corporate" and just tries to sell me again on more treatment plans.[[ENDHIGHLIGHT]] I truly feel scammed by LaserAway and would highly suggest going to somewhere else that really cares about your results and not your bank account. read more

17 Laser hair removal sessions later (2 years of time) I'm disheartened that I have to write this. I really wanted it to work. Hopefully my experience can help you make a more informed decision so I'll provide tips as well: LaserAway pros: They often have deals and discounts. Grouping multiple areas get better rates. Front desk was friendly and accommodating. Vanessa and Elizabeth are great. LaserAway Cons: It didn't work. I have just as much hair as 2 years ago. My main problems stemmed from the technicians working the lasers and corporate/customer service. Their marketing strategy is to get 5 star reviews from new customers while they are hopeful and before they know their true results. It can be exciting to see hair falling out after a session but you won't know if you got lasting results until 8-20 sessions (at which point LaserAway avoids asking for reviews for obvious reasons. I would disregard any reviews here that are only in their 1st - 5th session) Be aware that even if their laser treatments seem successful, LA mentions that hair can regrow back at any time especially due to hormones (pregnancy) or reactivated follicles. Their offering of "maintenance sessions" shows that this isn't a permanent solution. If it doesn't work at all for you they will say things like "it's reduction not removal", "everyone is created different" and "results are not guaranteed". Using LA is literally gambling thousands of dollars due to their "no refund" policy. You will never see your money again but more than likely will see unwanted hair again. Read their website disclaimers. Laser technicians may be unprofessional and you will have someone different looking at you every session. Some will make things awkward for you. Most that I met only had 3 months experience. More on technician immaturity: Expect to be shamed if you cut yourself while shaving because they will freak out and accuse you of having an STD. I can only imagine how poorly they behave in front of someone who actually does have one (It is logical that you should not go if you have an STD, but they should be tactful when addressing it). The constant rotation of technicians means that it's more difficult for them to keep track of your individual progress and needs. You may feel frustrated restating the same request each session. They also don't check your progress because you come in already shaved and they don't care to ask so they won't be adjusting settings to your specific needs until it's too late. Their care instructions are not inclusive for non-white women. For example, they will tell you to avoid tanning for 2 weeks, but that doesn't take into consideration if you are olive complexion like me and stay tan for months. They won't take you until your tan has receded and you'll end up going in just to be rescheduled. I hid my skin from the sun for 2 years to stay on schedule. You will have to sign a form that says it holds them free from consequences if things go very wrong. Read the agreement carefully before signing. (There is risk of permanent skin discoloration, burns, and photos without your consent) Expect pain to increase each session. They start at a low setting and move up. I have a feeling this was too weak for me. If the hair removal doesn't seem to be working, their technicians may blame you and accuse you of having a rare hormonal disease (that would be obvious because it makes you look very masculine and bearded). My PCP laughed at the absurdity when I told her that they thought I should get checked for this. read more

I went to the Laserway palo alto location for Thermage treatment (Facial laser treatment). I paid almost $3k for this treatment. As soon as the nurse started the treatment (within couple pulses), it was so painful that I started screaming. The nurse didnt' want to continue. She said she felt terrible and sorry for  and she will check with the management and see if they can just refund me the money. I said ok. I also told her that if they won't , I will continue the treatment. After 20 mins of waiting, she came back and told me its ok. The management will process it. I said great and left the appointment. However, I was still charged me the amount. When i called the manager Neda (PA location) she told me the management  service team will get back to me. They will either email me or call me. So I waited again. After two months, I still haven't heard back from anyone from the management team. I've since called Neda again and she would not give me a contact number. She kept telling me that someone will get back to me -- but it has now that months have elapsed I am very worried. I have also called the direct customer service line and every time someone said the management will get back to me. And still no one has. I've tried to contact at least over 6 different times. For a $3k treatment, this customer service is shocking.  This is a lot of money and a client is entitled to prompt responses. Please Laserway management, do the right thing, and contact your loyal customer.  I've done many other laser treatments at your different locations and I can't believe this is happening to me. If someone has suggestions on how to escalate and find someone on the top will be greatly appreciated read more

Updating my review to my current visit 7/5/23. I've always had wonderful experiences at L.A. I love how LA is constantly keeping up with the demands, times and needs of their clients. The review today is for a lovely girl who welcomes the guests in the Palo Alto location. Emma was so fantastic. She warmly checked me in, maintained professionalism and listened to my needs. From that conversation, she was able to identify that the hydra facial coming to L.A this week would fit my new needs. Im a recent first time mom, trying to focus on my own self care and come back. After hormonal changes and life in general, I noticed my skin was changing a bit and needed a little more. Through this information, I felt comfortable and at ease knowing what I would need next. Fortunately, she also has a background as an esthetician, so she was able to really hone in on the inquiries I had. She set me up with my purchase and I felt no pressure at all. If anything, felt confident and eager to try this treatment. I walked in at the right time and her counterpart Kate was so darling as well. I appreciate the consideration around our conversation and her willingness to follow up. Emma was so thorough and it's people like her that keep me going back to the Palo Alto location when I have some closer to me. It's all about the people! Gotta give credit where credit was due and Kayla and her trainee nailed my Clear and Brilliant. Super happy customer here! I highly recommend this spot. read more

Great experience! [[HIGHLIGHT]]The front desk Jacki was such a sweet heart! She was so kind and helpful![[ENDHIGHLIGHT]] I'm loving how my skin looks. I'll be back again ! read more

The clinic it self was clean and the staff was helpful with the service I received. However this review is strictly for the management of this place. When I was first solicited to have a treatment done at this clinic the management (lady named Kate) asked if I will be paying in full or if I would like the option to do financing with a third-party credit. I was very clear and saying that I do not want any credit and that I am fine with paying in full. I paid the service, but the following week I get a credit inquiry to my bank that a credit line was opened. I NEVER authorized this and the management took forever to get back to me as to why this happened. Kate didn't offer any solid solution and said because the credit was a third-party, they couldn't close it and I would have to do it. I went ahead and closed the account and filed an identity theft report with the FTC, then also reach out to credit bureau to ensure my credit score is not affected by this mismanagement. It was a lot to deal with & Furthermore Kate didn't offer an apology or even any solid resolution to what I had experience so she can retain me as a patient. I found this to be poor customer service & very unprofessional. Future patients should save them self a headache and go to a clinic that will respect their time & private information. Don't waste your time with Laser Away read more

Taylor the front desk receptionist who alternates from both the Palo Alto and the Mountain View Laseraway is absolutely amazing. She achieved what no one else could by updating my remaining laser hair removal sessions to its actually remaining back count!! [[HIGHLIGHT]]The only reason I rated 5/5 stars is solely because of her!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have been in constant communication with management from both locations and nothing was ever properly resolved.[[ENDHIGHLIGHT]] All that was ever don't was they sent me their logged accounts of all my services treatments and what was remaining in my bank. [[HIGHLIGHT]]I've had to resort to requesting for the front desk to send me my updated bank Botox units count when I first book, upon appointment check-in, and again after my treatment service, and still I have yet to receive any actual formal trail from anyone from Laseraway until weeks later.. which most every other time was off count by 10-20 units each time.[[ENDHIGHLIGHT]] This is so frustrating and is beyond sucky to know you're getting jipped with in accurate unit bank loggings. It ultimately resulted in he said, she said which is why I'm now resorting to not leaving my service appts. until I've received some kind of formal trail that documents from LSAWY the remaining units left after each treatment. [[HIGHLIGHT]]Taylor was the 7th person within a 1.5 years inclusive of the management team from both stores who actually did something to remedy and show a lil customer appreciation.[[ENDHIGHLIGHT]] She is the best thing at Laseraway and went above and beyond to satisfy my complaints/needs. Laseraway, you really ought to give Taylor a raise, bonus, and/or a promotion!! She's the only reason I haven't pulled my business from you guys. Get your logged tracking system together and please be more self aware on tracking the correct amount of remaining units people have after each of their arrive treatments. Treatments are too expensive for you to be continuously dropping the ball on people's unit bank totals. Shame, shame on you and your horrible tracking system. Perhaps send an updated logged unit bank count should be sent to customers at the end of each service appointment + there won't be any discrepancies with claim disputes on being inaccurate logging treatments into people's unit banks. read more

This isn't my usual LaserAway location.. but it may have to be now! I came early to my appointment and [[HIGHLIGHT]]the receptionist, Nicole, was super friendly and easy to talk to.[[ENDHIGHLIGHT]] When the injector, Janessa was ready to see me I was blown away. She was so attentive to detail! I was nervous because she isn't my usual injector but I felt so comfortable and trusted her. She was so precise in placement and very informative. Thanks for the awesome experience Palo Alto!!! read more

Horrible experience - lip filler gone completely wrong and my lips have been overfilled above the lip line. [[HIGHLIGHT]]After going back and taking pictures (another nurse confirmed it and said I'd get a refund), nobody got back to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After calling multiple times, I always was told I'd get a call back - and never did.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Reached out to the customer support email and didn't get a response either.[[ENDHIGHLIGHT]] Please please stay away and go to professionals for good results. read more

Overall such a great experience so far! This is for my recent IPL treatment --- I have accumulated several horrible sun spots from over exposure to sunlight outdoors. When I inquired about this treatment through Jen, she was very responsive and informative; the turnaround rate for the process was so quick and easy! Coming in for my initial treatment I was so nervous but the lady that day (sorry I forgot your name) guided me through the process and was so gentle from beginning and end. She made me very comfortable and also took time to go over the aftercare instructions. They even sent a follow up email as well. I still have a several treatments left and am anxious to see results. Patience is virtue -- I will update on results. read more

I had an appointment scheduled a month ago and received a text message today 1 1/2 hour before my actual appointment today saying that my appointment was canceled. I called right away to see why my appointment was canceled and was informed the nurse had called in sick. How convenient to call in sick during a holiday. As a company- don't open on holidays and commit to taking customers if your staff doesn't want to work a holiday. It's such a huge inconvenience when you give them appointments then cancel them with very little notice. I would never come to this location again. read more

This location is amazing! I was a previous patient at the Mountain View location and I was not happy with the wait times and customer service. I decided to make the switch to the Palo Alto location and I couldn't be happier! [[HIGHLIGHT]]Nicole the receptionist is beyond friendly and knowledgeable![[ENDHIGHLIGHT]] I have had a better experience at this location each time I've returned. So glad I made the switch to the Palo Alto location! read more

Terrible service and dangerously inexperienced technicians. Looking for an alternative? Would recommend Skin Spirit in Palo Alto--they are courteous, professional, and experienced. read more

Terrible service at this location. I've been waiting in the lobby for 40 minutes and the provider I'm waiting for is in one of the rooms laughing it up and not answering the door knocks or the texts of the receptionist. I guess it's 5 o'clock somewhere, but they shouldn't be partying while appointments are stacking up in the lobby. Usually good service, but not at this location or with Jessica I guess. So unprofessional. read more

The lLady is so nice , she found the time to explain everything to me and work with my schedule. She made my day with her kindness The world would be amazing if we had more people like her If you need anything call her she is super nice , patient, very helpful and an amazing person genuinely read more

Lady M is an incredible financial associate she got me an amazing package and is not only extremely knowledgeable but highly personable. Although it is a chain she does not make it feel that way and neither do the nurses at Palo Alto. I have had the best service from their nurses with extreme attention to detail . People like Lady M and the nurses make this experience highly worthwhile read more

Extremely poor results. I had laser hair removal many years ago through an MD's office and remain hair free in those areas (not reduced hair, complete absence of hair). I signed my daughter up for laser hair removal of those same areas and we saw new hair growth in new areas adjacent to the treated areas. We raised this concern about her 3rd treatment in, and she's brought it up at subsequent treatments. Nothing has changed and now she's scared to finish off the treatment package as the laser treatments are causing her to have more hair, not hair reduction. By the way, they tell you it's hair removal when they want your cc #. As soon as they get your $ they then change their tune and say it's "hair reduction" not "removal". As I said I had laser hair removal done (only 3 treatments vs. my daughter was signed up for 7 or 8) and I have zero hair in those treated areas. Even now (having gone through many hormonal changes). So I'd say save your $$, don't believe their online hype, and go to a real dermatology practice. As a response to the company's response below: my daughter had had all but 1 of her treatments so what you said doesn't hold. [[HIGHLIGHT]]Also, I've called your office twice in the last month and no response so you do not take customer satisfaction seriously.[[ENDHIGHLIGHT]] You are a scam. read more

As someone who is seeking a first time service and doesn't know a lot about these treatments, it was so helpful that the staff was so knowledgable. Kelli, who I believe is the manager, is who I spoke to. I had so many questions when I was on the phone, and she was so sweet and patient about answering all of them. She made me feel confident in the treatment plan we chose! Since she was so thorough I kinda knew what to expect with Clear and Brilliant, and on top of that the nurse was super sweet! The results made my skin look like a porcelain doll! I am hooked! Thank you Kelli!!! read more

Very poor service! My appt was 1 hr late. I started numbing At 1pm for my clear and Brilliant and told me that the clinician is behind and gave me an option to re-schedule after 1 hour of numbing! So ridiculous. I will just finish my package. And NEVER again will buy one from laser away. Burlingame CA is the same thing! I believe this company over all ihas a very poory customer service. A waste of time!!! read more

I've really enjoyed my experience at LA in Palo Alto so far! I wanted to give a shout-out to Kayla especially! She is kind and has great bedside manners. Kayla always has a smile and is just amazing at her job. I am getting laser hair removal and have gotten it done before, but not at LA. Let me just say-- it's almost painless here! I pretty much take a nap when I'm getting it done. And for those who say it gets more painful each session, I'm here to say that it does NOT in my experience. I'm still super comfortable each time. It could be because Kayla has great technique, but I think it's also the LA machines and technology. The laser machine blows cold air, which helps with the impact on the skin (helps with any pain). I would definitely recommend this location and again, thanks Kayla for an amazing experience every time! read more

I'd like to update my review that, after seven sessions, I have now thankfully seen some results. However, still think their marketing practices are overly aggressive and falsely give the impression that they guarantee results. They need to make it clear up front there is no guarantee. read more

Had such an amazing experience with Botox injections @Kate was very bubbly and helpful, she guided me through the paperwork. My nurse Ellie was very careful and communicated the aftercare and procedure very thoroughly. I would recommend visiting this location and definitely will be coming back. read more

[[HIGHLIGHT]]I had a great experience at this location![[ENDHIGHLIGHT]] I went to Janessa for Brazilian, underarms, face & legs and she was the best clinician I have had-- very thorough and painless experience. read more

Love coming to this LaserAway! I've been to a few different ones but keep coming back to this one because of how kind and upbeat the people are here. Steffany is super accommodating and will always put customer satisfaction first! Kate has also been super kind and accommodating! Love this location and will continue to return to this one. read more

I was apprehensive about doing the clear and bright treatment for many reasons, but talking to Neda and sharing her experience with me made me feel so much better. She was very helpful answering my questions, as well as fun to talk to! She is so sweet and amazing! :) Kayla is my nurse for my treatment (4-5 sessions now I think) She is very warm and professional. I love how she makes me feel so comfortable before my procedure! Literally makes me feel like I'm in good hands. I am very pleased with my treatment so far, definitely see improvement. So far so good, and totally worth the cost in my opinion lol but yes, love this place.. Definitely recommend! read more

My time is valuable. It's the one thing I've can't buy and when lost, I can't get back. They don't respect my time. They made me an appointment, and I wasn't seen for more than 20 minutes past my appointment time. [[HIGHLIGHT]]I had to ask what the reason for the delay was because no one told me anything.[[ENDHIGHLIGHT]] They finally say the woman is behind. When were you going to tell me that? Why not tell me something!! I do not appreciate them being late, not saying anything, but if I were this late, I wouldn't be seen and would have to come back another day! [[HIGHLIGHT]]It's really disappointing, disrespectful, and inconsiderate. I understand things happen but communication is key.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I also wasn't made to feel very welcomed starting from the entrance. While I was greeted, I was repeatedly stared at as if I didn't belong there.[[ENDHIGHLIGHT]] Then finally taken to. Room to wait possibly because I checked my watch multiple times. [[HIGHLIGHT]]Eventually the receptionist got someone else to provide me a service and that's when the lady who was supposed to do my service came back.[[ENDHIGHLIGHT]] It should be noted that when the person who was supposed to perform the service came in my room after being more than 20 minutes late she sent me to the restroom to wash my skin, which I felt could have been done as I was waiting. She then proceeded to say, I'll be back. She made me wait even longer while she apparently went to work with another person. Eventually my service was completed and the technician was was completed and the technician was friendly but the start to the service was not good. read more

Rebecca was at the front and she was amazing! I was (only a few minutes) running late and called her and she was reassuring for me to get to my appointment safely and that they would be waiting for me. Nurse Natalie was who did my service and she was wonderful! I have sensitive shins and she was so patient to ice my legs to numb them and have it be a painless experience. I've been to a few locations and I really love Palo Alto! Also, huge bonus is PARKING! read more

This was my first time ever at laser away and 10/10 will be coming back & brining my mom, sister and bestie. My experience was amazing from beginning to end. Katy the manager was super helpful and informative with getting me set up with my paperwork answering any questions and making sure I felt informed and supported Elisa was my nurse who made me feel so comfortable and informed throughout the whole process! She'd tell me what was happening, what to expect and checked in with me one last time before I left. To say this is the best experience I've had is almost an understatement. Oh and I'm beyond happy with my results read more