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    Lash Therapy

    4.5 (38 reviews)
    Open 10:30 am - 5:00 pm

    By appointment only

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    Maria saying she wouldn't refund me because Id leave a bad review anyways

    I recently visited Lash Therapy, owned and operated by Maria Burns, for eyelash extensions on December 13th. Initially, I was delighted; the lashes looked stunning, and the setting was very comfortable. However, this initial satisfaction quickly turned into one of the most horrible experiences I've had with a service provider IN MY LIFE. Within a day, I was disappointed to find significant eyelash fallout, with about 15 lashes lost without any apparent reason as I had followed all the care steps. Maria offered a correction service, which I gratefully accepted, but to my profound disappointment, the issue recurred, leading to complete lash fallout within hours! This was especially upsetting as I had both a company Christmas party and a family Christmas trip planned and wanted to look and feel my best, which I didn't as my eyelashes were full of gaps and it looked horrible. While I was on my family trip, Maria reached out with an explanation, which I initially found reassuring: "Hey babe, I hope your day is going well, I figured out the problem! My AC thermostat was off!!!!!!! So when your back contact me your next service is on me! Have a great day! Today the studio was abnormally warm, it's usually ice cold in here come to find out the humidity was 80% when you first came in! Another client of mine also experienced the same thing! This was driving me crazy as to what it could have been! Thought to keep you in the loop!" (see screenshot attached) However, this reassurance soon gave way to frustration. Appreciating her honesty, I booked another appointment for January 12th, ahead of an important content shoot. However, Maria canceled on the morning of the appointment, offering a $75 refund instead. Feeling let down by multiple negative experiences, I expressed my dissatisfaction. Maria's response, suggesting I seek services elsewhere and offering contacts for other technicians, seemed dismissive. My attempts to convey my feelings of disappointment and injustice were met with what I felt was a dramatic and unwarranted attack on my character (very nasty experience!!). Maria accused me of: "taking advantage of her kindness" and threatened me with allegations of "terrorizing her business." This accusation was deeply hurtful and seemed to be an attempt to deflect responsibility. Despite our previous agreement, she withdrew the offer of a complimentary service and told me she wouldn't refund me even the $75 she had initially offered. In the end, the entire ordeal was emotionally taxing. Not only did I have to deal with the physical fallout of the failed service TWICE, but I also had to endure baseless accusations against my character and an unprofessional response from the business owner. This experience has been one of the most upsetting and stressful encounters I've had with a business in Florida.

    Mega volume set

    I booked with an appointment with Maria a few weeks ago, and absolutely loved how my lashes came out! After not having lash extensions for years after bad experiences, I was super cautious in finding a new tech that could do a great job and not ruin my natural lashes or create a look that didn't look good. But Maria answered all my questions, made the booking process super easy and the actual process of the lashes was fantastic. She was super detailed in asking about the exact style of the lashes I wanted and was able to recreate the exact look. Afterwards the aftercare process was explained really well and how to take care of the lashes in the best way so they retain longer and look great until the next fill. Overall, super happy with how they turned out and looking forward to my next appointment!!

    Melody G.

    Just got my lashes done by Maria yesterday and I'm in LOVE! So full and fluffy and she was so fast too! She knows her stuff and is very good about responding back an scheduling which I really appreciate, will definitely be going back to this lovely lady

    Liz C.

    Maria really did a great job! She is awesome, very nice and accommodating with scheduling on short notice and very flexible! She is very professional and she's my favorite! I'm always happy with my results! She is very determined to give you the look you want and taking her time to achieve it. Highly recommended!!!

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    1 year ago

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    2 years ago

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    Maria B.

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    2 years ago

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    Maria B.

    Thank you for this wonderful review!

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    2 years ago

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    Maria B.

    Thank you so much for this wonderful review!

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    2 years ago

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    Maria B.

    Thank you for this wonderful review!

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    3 years ago

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    Maria B.

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    3 years ago

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    3 years ago

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    Maria B.

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    3 years ago

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    Maria B.

    Thank you for this beautiful review!!!

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    3 years ago

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    Maria B.

    Thank you!

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    5 years ago

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    6 years ago

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    3 years ago

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    Maria B.

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    7 years ago

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    Maria B.

    Thank you liz ! We appreciate you !

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    3 years ago

    Thanks Maria! absolutely loved my lashes and will be back! clean studio and friendly staff! definitely recommend!

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    Maria B.

    Thank you Ashley!

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    6 years ago

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    Maria B.

    Thank you! Im glad you were happy with your set!

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    3 years ago

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    Maria B.

    Thank you for the review!!!

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    6 years ago

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    Maria B.

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    7 years ago

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    Maria B.

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    7 years ago

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    Maria B.

    Thank you very much !

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    7 years ago

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    Maria B.

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    8 years ago

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    Maria B.

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    4 years ago

    Beautiful experience! & got things done in a timely manner 10/10 recommended! Very accommodating, clean and friendly

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    Maria B.

    Thank you!

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    6 years ago

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    Maria B.

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    7 years ago

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    Maria B.

    Thank you tiffany for your feed back ! Happy Holidays!

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    7 years ago

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    Maria B.

    Thank you stacy! We appreciate your feed back !

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    7 years ago

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    Maria B.

    Thank you very much. !

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    8 years ago

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    5 years ago

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    Maria B.

    Thank you Sue!

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    6 years ago

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    Maria B.

    Thank you!!

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    5 years ago

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    7 years ago

    Maria was so sweet and showed me how to properly care for my lashes. I got a fill with her and I love them they feel amazing.

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    Maria B.

    Thank you so much ! Im very glad your experience was exceptional !

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    6 years ago

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    Ask the Community - Lash Therapy

    Review Highlights - Lash Therapy

    You get a lash bath every visit and in spite of doing hot yoga many times per week, my retention is really good!

    Mentioned in 2 reviews

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    Avaline Nails & Spa - When you want pretty nails and a delicious snack... (the Argentinian empanadas are delicious!)

    Avaline Nails & Spa

    4.4(165 reviews)
    0.3 mi
    $$

    This was my first time visiting Avaline Nails & Spa, and I'm so glad I stopped in. I was greeted by…read moreLiz, who was incredibly welcoming and walked me to my seat. She introduced me to Alana, my nail tech, who took care of both my manicure and pedicure. Alana was friendly, patient, and didn't judge me at all even though I hadn't had a pedicure in years poor thing had her work cut out for her! As a man, I really appreciated how comfortable and welcomed I felt the entire time. They also offer drinks, and I tried the watermelon boba tea... absolutely delicious. I'll definitely be back next month. Consider me a new regular!

    I've been coming here for almost 4 years and have always had great experiences, which makes this…read moreespecially disappointing. Today I came in for both nails and a pedicure. My nails turned out great with my usual technician Tom but my pedicure was a completely different experience. The technician Brady had a bad attitude almost like he was annoyed he had to do my pedicure with a shitty attitude the entire time....he did not clean under my toenails, did not trim my cuticles, my nails were all uneven with white polish all over my toes. He was also on the phone during my appointment which came across as unprofessional and inattentive. When I brought this to the manager (Sarah), the focus was only on the polish color "looking fine," instead of addressing the quality of the actual pedicure. Please find pictures attached!! I was offered a redo, but after already being there for a long time, 4pm u til 6pm I was unable to stay & ready to go at that point Despite the poor service, I was still charged $40 for the gel polish and French because I was "leaving with their product on my toes" After being a loyal client for years, that was really disappointing. A pedicure is more than just polish--it's the FULL service--and unfortunately that standard was not met today. Sadly, this experience and the way Sarah handled it has made me decide not to return. All she cares about is money and not the customers. I'll be taking my business elsewhere

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    Avaline Nails & Spa
    Avaline Nails & Spa
    Avaline Nails & Spa

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    Raz Brow Art - After

    Raz Brow Art

    4.2(45 reviews)
    0.4 mi
    $$

    I felt really uncomfortable here. As soon as I walked in to sit down, I can tell that the woman who…read moreworks there was just dragging out the service with the lady before me, almost like she didn't want to service me. The job she did on my eyebrows sucked too. I told her a cleanup, but that was the quickest eyebrow threading I've ever gotten...she didn't even try. And the comment about the payment. She asked for cash, but I thought my wallet in, so I payed via Apple Pay with my credit card. She made a little slick comment like she thought the card was going to bounce. "Cash is better". Ma'am...money is money, the form doesn't matter. Quiet as it's kept, I probably make more money than this woman. But since I'm a black woman in work out clothes, she probably assumed I didn't have anything. In a lot of these places, you walk in as a black person and the vibe completely changes when it's time to give us their service. I get that vibe a lot here in south florida (can't wait to move). I'm going back to the woman who usually does my eyebrows (my girl Sunitha, look her up, she's friendly, more affordable, and she's been doing my eyebrows for years. I always tip her very well because she's always been kind and she's never been disrespectful to me). I live further away from her, but today let me know that Raz Brow is on some bs, and I should just make the drive to Sunitha. The gas money is worth it. Do not go here, especially if you're a black woman who just needs her eyebrows to not look crazy when she goes into work... it gives racist vibes.

    I've been coming to get my eyebrows threaded with Sev for about a year. Always randomly pop in and…read morenever have to wait more than 10-15 ish mins. She's very quick and does such a fantastic job! One of the best priced places for eyebrow threading in the area

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    Raz Brow Art - Before

    Before

    Raz Brow Art - Threaded eyebrows

    Threaded eyebrows

    Raz Brow Art - The magic

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    The magic

    Bella LashX

    Bella LashX

    3.3(3 reviews)
    0.0 mi

    Very experienced talented lash technician, and super fun to do business with. Her Studio is very…read morestylish and professional. My lashes not only looked amazing, but lasted for several weeks. I am really pleased with the results. Thank you so much!

    I genuinely regret trusting this lash tech Rebecca Romero or "Becca" on 8/6/26. My experience was…read morethe complete opposite of the friendly, caring, experienced professional image presented online. This was my first appointment with her. She pays for instagram ads to gain new clients, & unfortunately I scheduled. Despite having my appointment scheduled four days in advance, she pushed my appointment back by an hour but was really 1 hour and 40 minutes as she arrived even later than the updated time she gave me. I provided screenshot of her finally arriving & calling me. My appointment was set for 11 am. I still accommodated her without making an issue of it. She also arrived without her handheld lash fan, which she normally uses. All these were red flags to begin with. I paid $340 total for a volume lash set, bottom lashes & lips. (Do not book lips with her either!) She also later acknowledged IN WRITING that she had overcharged me by $5. The much bigger problem was what happened to my lashes. Within approximately 40 hours, the extensions had experienced extreme fallout. The volume set I asked for looked like a classic set in need of a 2 week fill by day 2 & my bottom lash extensions were almost completely gone. When I contacted her, instead of simply taking responsibility, she suddenly pointed to multiple conditions during my appointment that she said could have affected adhesion/retention, including the temperature in my apartment and my eyes watering. That response made the situation significantly worse for me. She advertises approximately nine years of experience. I am the client. I have no reason to know the environmental requirements of professional lash adhesive. If she noticed DURING my appointment that the temperature, my watering eyes, her missing fan, or anything else could compromise retention, why wasn't I told BEFORE she continued the service and accepted full payment? She could have asked me to adjust the AC. She could have explained that my eyes watering was becoming a problem. She could have paused. She could have addressed the situation before proceeding. Instead, I wasn't told about any of these supposed adhesion concerns until AFTER the lashes had fallen out and I complained. I find that incredibly troubling. I was never given the information necessary to make an informed decision about whether to continue a service she was later able to identify multiple potential problems with. She initially offered either a redo or a 50% refund. I declined the redo because after this experience I was obviously not comfortable having the service performed again. I ultimately agreed to accept the 50% refund despite believing a full refund was appropriate. And then she stopped responding. She agreed IN WRITING to refund me 50%. As of writing this review, I have received neither the agreed refund nor even the $5 she acknowledged overcharging me. My follow-up messages regarding the money have gone unanswered, while she's actively posting on insta. She has now ignored me for 3 days, yet immediately answered another caller. Once she realized it concerned my refund, she claimed she wasn't Becca. So after a $340 appointment, severe fallout within roughly 40 hours, bottom lashes that did not remain, an acknowledged $5 overcharge, and her own explanations identifying conditions during the appointment that could have affected retention, she has continued to retain the entire amount I paid. What bothers me most is the complete lack of accountability. Being friendly during an appointment is not the same thing as caring about a client. In my experience, the friendliness disappeared once there was a problem involving a refund. I was accommodating when she was extremely late. I trusted her claimed years of experience. I paid what I was asked to pay. But when the service failed and it was time to actually resolve the situation, I experienced deflection followed by silence. I have screenshots documenting our conversations, including the acknowledged overcharge, her explanations regarding adhesion/retention, and her agreement to the 50% refund. After this experience, I also started looking more closely into the business itself, which raised additional concerns for me. The business continues to be presented to clients under the Bella Lashx name, but the Florida corporate record I located for Bella Lashx LLC shows the LLC as administratively dissolved as of September 2025. Despite that, I paid for a current lash appointment being offered under the Bella Lashx business name. Florida Statute §605.0714(5) states that an administratively dissolved LLC continues to exist but may only carry on activities necessary to close up its activities and affairs. I also attempted to verify her professional licensing through Florida's official DBPR license search because she was performing lash-extension services on me in Florida. I have been unable to locate an active Florida license under the information available to me.

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    Bella LashX
    Bella LashX
    Bella LashX

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    Lash Therapy - eyelashservice - Updated August 2026

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