Milo has been with the previous owners (wet your whiskers) for about 4 years. The business was sold…read moreand this week was my first appt with them, as Milo's groomer Sue is no longer there. I was skeptical about using a different groomer as Milo has only had 2 groomers his entire life, I drop Milo off and was greeted by one of the owners, he was welcoming and greeted me right away, the other lady at the desk didn't even smile, not very comforting at all. I was told previously that all Milo's records would remain in his chart including the details of his grooms, I was asked at drop off if there was anything special I wanted for today, I advised to do just his normal cut, nothing else was asked. Typically Sue would come out talk to me and take Milo back but with new ownership the owner took him back, I asked via the app several times who his groomer was and didn't find out until 2 days after his cut. After receiving a text that Milo was ready he was picked up, I was sent a picture of his cut and I had to take a double take, he was completely shaved! Never in his 6 years of life has he ever been shaved so low, I was shocked, even questioned if he was even my dog. I messaged the company very nicely and asked if the groomer ran into complications that I was not aware of and that's when I was told "he was matted all over" and the next sentence was "we were under the impression you wanted a fresh summer look since his last groom was February", (which was it?) again Milo has never been shaved that low his entire life, Sue always praised me on how amazing Milo's coat was. Also, Milo had to be taken to his previous groomer in April due to a scheduling conflict with wet your whiskers and his last groom was not February, but goes to show that they do have Milo's records from the previous owner and would see his previous groomers notes.
At that time I asked again who was his groomer, as I was so I didn't book with that groomer again, this was my second time requesting that information. I was not informed of who it was until this morning. I made a review on Facebook and the owners responding on their personal Facebook page insinuating I was bashing their family and company. That was not my intention nor purpose of my post, I was posting my experience. We are entitled to our review so others are aware and decide how to proceed. Even if Milo would have been "matted all over" a simple message would have been nice, not me reaching out to see what happened! Granted Milo did need a spa day, he was due, but that is typical for him, and not once has he ever needed to be completely shaved. His hair will grow back, I know this, I just wish communication was better.
I have attached pictures of his past grooms with Sue and his most recent one with a different groomer at Suds n biscuits. I do not have any pictures prior to his most recent groom but I will say his hair was longer as a mentioned before and he was due for a cut.
My main concern is, communication is key, if he was matted give the owners a heads up if your doing such a drastic change, send pictures through the portal of the findings, also don't give two different reasons as to why he was shaved! Milo's poor eyes don't even look cleaned and his feet weren't even trimmed correctly.