Diane is amazing. A different vet charged us 200 dollars for a test that cost us like 130 at the vetting zoo, and they misdiagnosed our one year old puppy with glaucoma. Thank God we came here for a second opinion before taking him to Norristown like they wanted read more

We have been using Dr Diane and the Vetting zoo for years, since she was a mobile vet. Both Dr Jehna and Dr Diane are very caring and passionate about what they do. Dr Diane put our westie down in our home... after he passed she kissed him on the head and said your with the people who love you the most. She made a very emotional situation easier. We foster kittens, one of our kittens had a heart murmur and we were quoted $600 elsewhere to get him neutered. Dr Jehna knew about the situation and that we rescue kittens with our own money, she neutered him for much less. They hold shot clinics at their office and Steelton Cats over the weekends, plus neuter and spay stray cats at Steelton Cats. They are not only compassionate about their clients animals but also the community as well! They have always cared so much about our pets, I couldn't imagine going anywhere else. read more

We switched vets to one a few miles from our new home. One of my cats is currently in need of veterinary care and the new vet requested copies of her medical records. Completely understandable in terms of giving them a complete picture of her medical history and vaccination record. I called to request a copy and it was explained to me that they charge $25 PER PET to have the records mailed to you. I have 4 animals previously in their care. Title 49 of the PA code does permit vets to charge a REASONABLE fee for records. $25 per animal hardly seems reasonable to me. I understand the need to charge postage; however making copies should fall under the general scope of work for an hourly employee. They will not scan/email so your options are physically driving there (we are over an hour away) or have them mailed. I felt coerced into my paying a fee that I feel is unethical and exorbitant in order to get my sick cat the care she needs. This policy is not provided to clients in writing and I was only made aware when I called in a time of need. It also shows lack of care/concern for pets previously under their care. read more

PLEASE READ FULL REVIEW IF CONSIDERING THE VETTING ZOO. TOO BUSY TO CALL BACK REGARDING MY SICK DOG BUT NOT TOO BUSY TO SEND A LETTER "TERMINATING THE CLIENT-PATIENT RELATIONSHIP" AFTER I WROTE AN AVERAGE BUT ACCURATE REVIEW. I've usually been super happy with my experiences at The Vetting Zoo. Their fees and costs seem much lower than what I've paid elsewhere, the late hours are really convenient and you can usually get in pretty quickly. They also do soooo for the community which is how I originally heard of Dr. Diane when she was doing strictly mobile visits, which were amazing by the way!! With that said, this past visit with my Sumo had me a little frustrated. Took him in for blood in his urine (after seeing another vet closer to my house) the - had them review x-rays, do blood work and send a culture out to the lab. Didn't receive the results in the timeframe they gave me so I called them, the receptionist told me the results were negative (I'm not even sure what that means in regards to a culture) but that Dr. Jehna wanted to speak to a specialist so she'd give me a call back, that was almost a month ago and still no call back. I've since taken him for an ultrasound and have an appt with a specialist tomorrow. Because I couldn't see a specialist for 2 weeks, I called in the meantime to ask if I can get some comfort meds because he's clearly uncomfortable and never received a call back. I ended up taking him to Shores in Harrisburg for meds which cost me even more money but the service was top notch even though they were also slammed. $350+ dollars for diagnostics at The Vetting Zoo and no answers, which I understand can happen, but the no call back is what's really concerning. In the past I've gotten detailed emails explaining my dogs procedures, calls after appointments to see how they're feeling and really knew they cared but recently it's not been the same service. I moved back to the area recently and decided to go back to The Vetting Zoo which is much further from my home, specifically for the service and it's been pretty disappointing as of late. Hope it's just a fluke. Edit: I read the bad reviews and the RESPONSES after writing my review and all I can say is wow. I've moved and switched vets multiple times unfortunately but The Vetting Zoo has always been where I wanted to take my dogs but I never expected those defensive responses from Dr. Diane, I'm actually pretty shocked. When I was a client years ago she never gave me the impression that's how she would take feedback. I honestly just came to give feedback because I was a little concerned considering the drastic change in level of service. For the record, I've never once been rude, never name called and if anything, apologized for calling a few times so not sure how this one can get spun on me. Makes a little more sense now with my recent experience which sucks even more, almost wish I wouldn't have read those responses, super poor taste. Another edit: LOL, The defensive unprofessionalism continues apparently. Because she couldn't say much publicly in her defense about the poor service they provided, instead 2 days after my review I receive a letter stating that The Vetting Zoo is terminating our client-patient relationship. Still no call back about my dogs health which is absurd. And in order to get my dogs records I'm going to have to pay $15 and another $10 if I can't pick them up and they need to be mailed. Literally the MOST UNPROFESSIONAL treatment I've ever received. Thank God I won't be paying them another dime. I advise anyone reading this to PAY MORE TO GO ELSEWHERE. So glad I know this now, I was just about to refer my sister there with her new puppy. Grow up, Dr. Diane. read more

The Vetting Zoo - Letter "terminating our client-patient relationship" and charging $15 for dogs records after posting a review on Google. - Veterinarians Near Me - Palmyra, Pennsylvania

So I call yesterday for an appointment and I asked for directions for my visit tomorrow, I arrive 10 minutes late because I was given incorrect directions to there location now they want to charge me a $25.00 late fee the girl even admitted she gave me wrong directions What the heck said it is there policy to charge a late fee I think this is absurd especially at this time with people being out of work and all due to the virus, Such greed shame on you read more

My family has experienced two other vets in town. One's lobby always stinks of urine and the front desk staff are really crabby. The other pressured us to get tests we didn't need and charged us $900. Today I went to The Vetting Zoo and had a great experience. The facilities are very clean and do not stink. The front desk staff are very kind. Dr. Sara took really good care of my dog. Office visit, anal glands and nails $65 out the door. I only wish I had discovered them earlier. read more

The vet at the Vetting Zoo came from Palmyra to York for over 8 years to give our cat her shots and her annual checkup. Our cat developed a brain tumor and was not balanced at all. She passed away peacefully, and I want to thank the crew at the Vetting Zoo for their very nice sympathy letter. read more

We recently had to make an incredibly difficult decision to put our cat Grayson to sleep. Dr Diane and the entire staff were extremely wonderful and made what was a VERY hard time as comfortable and as easy as possible. So compassionate and caring! We also appreciate the aftercare and follow up. Those small details meant a lot to us and we felt as if our loved boy was in good hands! read more

Took my 3yr old cat in to get neutered. They called me half way through surgery to explain they couldn't locate his testicles and would begin an "abdominal exploration." Never mentioned the fact that they would give him MULTIPLE incisions. When we came to pick him up they charged more money then they quoted us; over $100 more. They told us about bruising on his legs and gave us ONE prescription to take home. There was no after care packet or instructions given to us that night. The next day they called first thing in the morning to "check on him." We told them that we didn't receive any paper work or instructions at all. They then emailed to me almost 12 hours after his surgery! At this time I also mentioned the throwing up that began to occur all morning the next day and him not being able to use the liter box at all. They told me the throwing up was normal for the anesthesia that was used. But they told us if he wouldn't go to the bathroom within 24 hours to call back. They then informed us they would call us back that evening to check in again, which NEVER happened. After hours of watching him suffer, act lethargic, barley move, not eat, or go to the bathroom at all we decided to call the vet again. At this time they told us the doctor that performed his surgery had already left for the day and that we would have to take him to an emergency vet. Not knowing what to do we searched all around looking for somewhere to take him. In the meantime they called us back and asked to bring him in right away. My cat was then seen by a completely different veterinarian. Seeing how upset and angry I was, Veterinarian/Doctor Diane was an absolute angel and took care of our needs right away. She understood our confusions and concerns and took them very seriously. Unlike the veterinarian that performed his surgery the day before Doctor Jenna. And not to mention she never contacted us at all during the entire process. To be honest not too sure if we will be returning here with any of our pets in the future unless we only specifically see veterinarian/doctor Diane! read more

The Vetting Zoo in Palmyra is the WORST!!!! I tried to made an appointment for my dog to have a senior check up about a month ago and THEY canceled my appointment because I didn't confirm! They called to confirm the day before my appoinment, during my work hours and I wasn't able to answer the call. So I tried to reschedule and they told me they couldn't see him before DECEMBER- 4 months later- that he had to go to "the bottom of the list now". Whatever that means! He's 14! And had been a patient of theirs for years! So I call and schedule him with another vet and then call them to try to his records and they tell me I have to PAY THEM $15.00 for they would call me when they were ready. I asked when that would be and was told "they didn't know they had a lot of other things to do today". Seriously??? I explained that I needed them for his appointment on Monday and asked if I would have them by then and they said "they didn't know, they would try." When I asked what they had to do to give them to me, they said "they had to look them up and print them but they had a lot of other things to do." So they're seriously just NOT going to give me his records?!! I can't believe they woukd treat a long time customer this way! Atrocious!! I'm sorry I ever took my sweet dog there. read more

DO NOT take your pets to The Vetting Zoo. My son's cat was bleeding from his backside. My mom called the office and was initially told to take the cat to Rossmoyne. My mom told the office staff that they were his veterinarian and should see him. She was not rude or disrespectful on the telephone; however, I later find out that is not what the office staff told the vet. Anyway, the office staff said we can come at 3:30 PM, but if we are late, they could refuse to see the cat. We got there at 3:40 PM. Needless to say, the vet came in with an attitude and a bit of a disagreement occurred. The vet threw the cat's chart down, said she refuses to see the cat and advised we should take him elsewhere. Meanwhile, she can see that my son is visibly upset because he thought his cat was going to die. I said if the cat dies then it is your fault to which she disagreed. She had absolutely no concern for the animal. She was only worried about getting into a pissing contest with me. Also, she said that she was down a vet and had an emergency. Funny how we had an emergency too but I guess ours didn't matter. On the way out, the vet told us not to not let the door hit us in the ass. Very professional, especially since clients were in the waiting room. No compassion at all. Save your money and potential heartache by taking you furkid to a place that cares. Obviously, someone from the office will respond to this and act like I am the problem...go figure. FOLLOW-UP - I was contacted by a client, now former client, who called the Vetting Zoo afterwards. This person was told that she did not know the whole story. The office staff said that I am always late, which is an outright lie (I can't even count the numerous times I had to wait 30 minutes or more), rude and a problem every time I am there. Again unprofessional. read more

I love the atmosphere of a small town veterinary office that know you and your pet by name and loves your dog as much as you do... Great staff, best veterinarians around and always pleased with outcome and explanations of what was done. BONUS... my dog is not scared when she goes to see Dr. Diane as in previous offices... so that speaks for itself! Karen Spidle read more

I can't say enough good things about this facility. I hate when any of my furbabies are sick, but I have complete faith in the staff here when I need help with their care. They always take so much time with my kitties, and their owner as well. read more

I am sharing this post to all pet owners as a warning. As a new dog mom I left my new puppy of 4 months in their care for the dog to be neutered. I had a good experience with the vet but I recieved a call telling me that they gave him vaccines that he didn't need and didn't take care of him properly. When I picked up his back end he smelled like poop and it appears he went to the bathroom on himself. They didn't even bother to wipe the poop off because I had to do that when I got home. I couldn't even give him a bath for 2 weeks so he stank until he was finally able to be wet because of the stitches. Also, they didn't even bother to look at the vaccines he already had and administered those that he already received. The kicker: they tried to make me pay for them, arguing that they didn't have the paper identifying the shots he already received. However, once the chart was opened, it clearly showed they had the information and didn't look at it. Very disappointed in this place. The neglect by those working here makes me worried for any dog owners. When this situation was discussed with Dr. Diane she advised that I was flighty and didn't know what vaccines I had to give him when I was there. As a new dog owner, of course didn't know about when all the shots need to be given. That's their job! Please do not take your pet to this place. Some people working here were very kind but the neglect and mistreatment of my dog shown makes me very nervous if anyone takes their pet here. The front desk lady even said "shoot me now" as she was looking over the information right in front of myself and another employee. read more

WARNING: So disappointed in this establishment. I had taken my first dog to them and had a positive experience, however my second dogs experience during his neutering was unprofessional and I was treated very rudely by both the staff and dr Diane ford. I went to pick my dog up from his neuter appointment to find out that they had given him a shot that he already had. I kindly explained to the receptionist that my dog had already received this shot to which was in the inital paperwork given. During this experience, Becky stated kill me now at the front desk while we were trying to get this fiasco sorted out. Becky went to the back and grabbed the initial vet tech to which she continually lied to me stating the paperwork was never given to her. When I told her it was in the folder and she had scanned every paper but one (which was in their records) she then said "oh there was no folder." But how could there have been no folder if she had all but one paper scanned? The vet tech also stated that if I was going to put up such a "stink about the shot" then she'd pay for it. I told her that I shouldn't have to pay for a shot that was already administered to my dog and simply missed by the office. The vet tech stormed off and Becky proceeded to tell me that the vet techs tone of voice is "just the way she is." There is no need for someone to be rude and the vet tech simply gets away with it because "that's just the way she is." If I had ever done something like that at my jobs I would've been fired. Finally, I left both upset and disappointed that myself and my family had been so mistreated by a staff I had grown to like and trust. When this situation was brought up to Dr Diane Ford she was both rude and disrespectful and didn't seem to care how her staff treated myself or others. Word of advice, don't waste your time going here. There are some very kind ladies but after seeing the blantant ignorance given by Dr Diane Ford, the receptionist Becky, and the original vet tech, I would advise to any pet owner to not leave your dog in their care. read more

After calling around for almost 2 days, we finally found a place that would help us and see our babies cause they were sick and wouldnt eat or drink and kept throwing up with diarrhea. They were getting skinnier and weaker shortly after we arrived and Diane came and seen them we discovered they had Parvo. Well here we are devastated cause we just came up with enough money for them to be seen due to everything going on with us just moving etc. We are completely broke, crying, scared and worried for our babies and they are only getting worse. Diane helped us and treated them busy saving their lives we are trying to figure out how we are going to pay for all this. Thank God he sent us an angel a lady seen what we were going thru and paid for the whole thing. I was in tears I couldn't believe it. Ever since that day Diane is my go to get. She knows my babies and my babies trust her and love her and her staff. They all were friendly, kept me updated, and took amazing care of my babies. I can't thank them enough. read more

Dr. Diane and her staff are absolutely 100% incredible! They really care about your pets. I 100% recommend.

We have gone to Diane for years, and she and her staff are wonderful. They have always treated our fur kids like their own, and my dogs love the staff there. I cannot say enough good things about them. read more

The front office staff are honest ,friendly, compassionate this starts walking in the door to receptionist, and or office managers , they actually speak to the pet first and than parent. This is exceptional. The front office staff show knowledgeability "not just guessing what your saying or writing on paper than crossing out because they do not understand" I experienced this at another vet. Never again! You are called back to a relaxed room by a vet tech, not ushered by front desk and sitting cold empty room as your pet shakes. When you call The vetting zoo they listen, not rushing you off the phone or saying "well are you scheduling or not" like other vets "HVH" To be honest. I found another vet, being more institutional "HVH" But at The Vetting Zoo, The Veterinary Dr.Jehna is more than qualified you observe it in her actions, Not to mention an amazing personality shows empathy, general "LOVE" this cannot be taught. what was observed best is excellence. Dr. Jehna is remarkable. you will observe Patience, Respect, Integrity, Learnability, Resilience, Self-awareness, honestly. The traits I observed and that's in short. This is what any pet lover and responsible owner should look for in a veterinarian and Vet tech. Dr Jehna takes her time do a full exam during the entire time she shows respect, talking to the pet telling the pet what she is doing, step by step. Than speaking to the pet and owner about findings. Nothing is in speed like an institutional vet. The vet tech Charissa was amazing, her and Dr Jehna displays high integrity. The first time they meet you they have an amazing presence for your pet. They both sit with your pet getting down on the floor what ever they feel is need for the pet. The make sure everything is clean even double checking cleanliness. most of all speak to the pet showing actual "love" for the pet. I had such an amazing experience and regret I didn't find them sooner. Overall the important take away, they show your pet affection like your pet is there own. You do not have this type of care much anymore! No aggression, no hatefulness. Everything is done in front of you, (not taken to another room and you have no clue what is actually going on, the pet is more scared by leaving you for however long) "HVH" I'm Highly impressed and I would say if your reading reviews make an appointment with The Vetting Zoo and see for yourself. The office atmosphere is set up for a pet it's actually a place that pet feels relaxed, this is how it should be . Not like some vets that are very "institutional". Thank you Vetting Zoo for existing for all fur babies. read more

We bring our two dogs to the Vetting Zoo. We travel from Harrisburg to Campbelltown because it is worth the trip. There is exceptional quality of care. The staff provides superior service. Dr. Ford also provides an unbelievable amount of low cost clinics and help to shelters. Best vet, bar none. When my last dog was terminally ill, she helped us have a plan for when the time came. When he passed, we all received such compassion. Because of the quality of care and respect for staff and other customers, it is important to arrive on time. I'm so very thankful for Dr. Ford and her staff. read more

You will not find a more caring vet than Diane Ford. She treats every animal like her own. She stays current with new medicine and treatments in the animal world. She is constantly doing spay and neutering clinics. I know I can count on her when I call for advice. I wouldn't take my pets anywhere else. read more

Vetting zoo is the worst I have ever been too. I gave them 3 tries... lord forbid your pet gets sick and you needs to be seen.. they just direct you to take your pet to Lancaster to an emergency hospital and pay a ton of money. Instead I called around to local vets that told me things to try with my sick pet and asked me to give them a call back if it didn't help and they would see my Annie even though they were not our vet and never seen her before.. not to mention the vetting zoo smells and the floor is sticky and other pet hair found in the corners of the rooms. When I was there I would try to hold my 30 pound dog just so she wasn't on the floor. Not very sanitary and not very helpful at all... not to mention my dog is on prescription food and needs doctors signature to get it delivered to me and suncd they signed for the food is recommended they order the food for my dog after I had to take her to another vet pet suggested by the vetting zoo they refused to order my dogs food that she was out of and the secretary told me to go get your own God! Very unprofessional and not caring at all. read more