I've used ask mining and diving for service on a sled I purchased somewhere else…read more I've been treated better than expected. I drop off the sled Am given an estimate on pickup time. I've had them do winterizations And general yearly maintenance. I've had extras put on I've ordered extras. From clothing to parts to maintenance. I've had my expectations met or exceeded. Phil. Exceptionally polite, helpful , and communicative. I've procured some sluice boxes here a few decades ago And a great Honda generator I use to run power tools for remote cabin building. Complaints? Nope. Great people here. Is stuff cheap? No! Since when is quality stuff inexpensive

Called to ask if they do rentals and the lady said no, however come down there to see if they have…read moredemo, I could get it for the weekend, and in return I said why should I drive there when I should be able to get that information over the phone, at which point the lady said I just did. I was like no you didn't and when she was hanging up the phone, she said wow what a dick. Now that's super poor service at the highest. I will be telling people not to shop there.

I went to Cabela's today to return some rain gear. When I purchased this set there was a lifetime…read morewarranty, Garrett told me that policy changed a few years ago. He did request a manager to come talk to me and that was Kyle. These men were able to work with me on a solution and I upgraded my gear! I have to say these men were absolutely amazing with their customer service skills! Very kind and professional, this is definitely one reason to support this store! Thank you Kyle (manager) and Garret (front desk)

I always love Cabela's and I find the experience at all of their locations to be fairly consistent…read more this was no different and it's definitely cool to shop at Cabela's in AK. If you are a fan then there's not a lot I can say that will give you new information, but that's not a bad thing. We needed to grab a jacket for my wife because, even though it was the middle of summer, we have lived in Las Vegas for several years now and AK summer is about the smae as the dead of winter in our new hometown. We were able to find her a jacket in the bargain cave to wear for our week there and probably won't wear much ever again. this made us grateful for the bargain cave price. The employees were very friendly and helpful and the whole asthetic was awesome, as always.

Amazing store that actually will give you a decent trade value for skates when you purchase skates…read morethere. Their top notch knowledge on equipment is the best in town.

I came in two times looking for recreational skates - both times, the salesmen spent a lot of time…read moreexplaining my options and finding out my needs. I purchased skates the second time and felt solid in my choice.

I had some complicated needs for some specialty gear that I had left behind in my home state. B&J…read moreknew, understood and had every item I was looking for. Thankful for this store.

Me and my husband went today to get couple things for fishing and also to get my fishing license…read moreand the lady name Linda was so helpful and kind. She help get what I needed to get. This a great place to get stuff you need

We did a one way pickup from their Fairbanks location and dropped off in Anchorage. They were great…read morein explaining how to pick up and drop off the bear spray we rented. They also took the time to explain how to use the bear spray and gave us a general run down how to be safe in the wilderness.

5 out of 5! My husband and I stopped by here one morning just to look at inflatable kayaks for a…read morelazy lake float, but within 5 minutes of chatting with the owner, the whole thing changed from there! Michelle showed us an Instagram post from just 9 hours earlier and tipped us off about salmon fishing. She was incredibly knowledgeable and walked us through exactly what to do (I didn't totally follow but my husband did luckily). After already paying $$$$ for a guided fishing tour with no luck, we were honestly both excited and weren't sure if it's something we could do it on our own. But she was absolutely right!! We rented waders, fishing rods, and everything we needed right there, and followed her rod set up instruction and all the boys had an amazing time--ending up catching a large salmon (we could have caught more but we got to the river so late..) ! The rental process was easy and they had all the gear on hand. It was our first Alaskan trip and what could have been a pretty average trip turned into something unforgettable, thanks to Michelle and Dave. It ended up being an adrenaline-filled experience, and we'll definitely be coming back next year. Thank you Michelle and Dave!

Went in looking for socks.. Never knew there were so many…read moretypes and fabrics for socks. I got quite the education! Socks I ended up selecting were awesome! $$ well spent

Place was pretty cool. Came here for some long John's and some gloves. Lady who worked there made…read morefun of me while browsing for gloves, assuming I couldn't afford $60 gloves. Place has what you need if you are willing to pay a premium.

I would give ZERO stars if available!!!!! Ordered a gun,…read moreadded to cart, paid for it, showed me expected pick up date. Got email saying order was cancelled due to insufficient inventory, YET they still have them available in Alaska. BREAKING NEWS: UPS and others ship World Wide. The "nice customer support person" told me I could go to Alaska to get it? WOW is all I have to say. I get that it was a clearance sale product, but if you advertise it, allow customer to purchase it, pay for it, you expect it to be shipped!!!

This store is the worst. I ordered a gun. They did not have it ready to pick up when advertised,…read morethen when I finally did get there to pick it up they said they had cancelled my order and refunded me without notice. I also never saw a refund. Wasted my time and I still haven't gotten my money back. AVOID. Full story follows... Ordered a gun on August 17th. I live 2.5 hours' drive away from the store. Estimated pickup was August 25. I had a trip to Anchorage planned for early September so it seemed like that was fine. August 25th came and went with no update. On the 28th I contacted customer support and they said the gun had arrived but wasn't ready to be picked up yet. My trip to Anchorage came and went. While there I stopped by the store but they said I couldn't pick it up yet... OK... Fine. I don't know when I'll be back to Anchorage, but whatever. Finally I got a notice on September 4th (11 days later than advertised) that my gun was ready for pickup. Well now I couldn't get to Anchorage for a bit. Should be fine right? They delayed me so they should be able to handle a delay from my end. I can't make it to Anchorage on the regular. I went to Anchorage today October 4th, to finally get my gun. I had multiple emails (the last from September 29th) saying my gun was ready for pickup. I go into the store and they couldn't find it. Then they told me that the order had automatically been cancelled because I didn't pick it up in time. They said I should have been automatically refunded. I hadn't. I also hadn't received any notice about this. I got a little heated and they threatened to kick me out of the store. Fine. I calmed down. I asked if the gun was there today. They said it was. I asked if I could buy it at the same price that I ordered it for (I ordered it on sale). They said they could not honor that. I walked out. I just got home from Anchorage and I double-checked my credit card and I still have not received a refund. They will be getting a charge-back from me as they have essentially ROBBED me at this point beyond wasting my time and being completely unhelpful in any way whatsoever. THIS STORE HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED AND I WILL NEVER SHOP HERE AGAIN.