My initial experience has been good. I called them because my steam radiator has been extremely…read morenoisy lately. The diagnostic cost was $200. The technician spent a couple of hours diagnosing the issue and was thorough and communicative. The technician on site was not 100% conversant in English but it was important to him that I understood the problem and he did an admirable job explaining it. Then Alex called me to explain it again and his explanation was consistent with the technician's. He emailed me a detailed description of the problem along with a proposed solution and clear pricing. I paid the $200 diagnostic fee via Zelle. Unfortunately, my boiler needed several new parts in order to be safe to operate (news to me as I had just had a maintenance visit from another provider 3 month prior). The technician was emphatic that I not run the system until the problem was corrected. I understand that the team drove out of state to retrieve the necessary parts for me so that my family would not be without heat overnight. They returned the same day and installed the parts. Again, I paid the sizable but reasonable repair cost via Zelle. The team was careful to explain to me that this safety/pressure problem was not the reason for the noisy pipes! So, they fixed the dangerous issue but still needed to do a valve replacement. They came the next day to replace the valve and found that a more involved job would be necessary because of the age and condition of the radiator battery in my bedroom. But, they explained that they could not do the extensive work in the cold weather because of a risk to the pipes and a possibility that we would be without heat for an extended period of time. They replaced what they could and said they would do a more complete job in the spring when the weather is warmer. So, my pipes are still noisy and I spent a lot of money but at least my boiler is safe to operate. Assuming that they are able to complete the repair job in the spring at a reasonable cost and with the same timeliness that I have experienced so far, I will be happy to continue working with them. It is refreshing to deal with a repair company that handles client communication in such a professional manner. Everyone was careful about wet shoes and mess and all of that, which was also welcome.

They never called back after the initial outreach. So we found someone else…read more I value people getting back to me when they said they would.

Prime Air Group has been my go-to HVAC company for the past year and a half, and I couldn't be…read morehappier with their service. I've used them three separate times, twice to inspect my contractor's work after an apartment renovation, and most recently for a minor repair on my split system AC. Every single visit has been professional and thorough. What I appreciate most is how much time they take to explain the technical details of what they're looking at and what needs to be done. It's clear they actually want you to understand the work, not just take their word for it. Their most recent visit was during a heatwave, and they still managed to get to me promptly and fix the issue quickly. I'll absolutely continue using Prime Air Group going forward and would recommend them to anyone in NYC looking for reliable, honest HVAC work.

Extremely professional and trustworthy AC installation and maintenance service. Have used them…read moremultiple times to install new ductless mini splits and for some repairs. Would recommend

Professional, responsive, helpful and empathetic to my situation…read more George helped us save money by pointing out there was a con edison rebate available! Due to permit issues we had for a separate matter, I had to reschedule with Mr.Air multiple times. They also had to hold 4 mini split ACs and two condensers for months because of the rescheduling. We had to change the order a few times due to changing our minds on the location of the condenser as well as electrical work needed. At no point did they complain or demand we store the equipment or move up the date. We had all of the ACs installed in one day (9am to 8pm), and they provided plastic to cover furniture. They didn't slack and didn't complain about my father hovering over them (he loves to watch contractors so he could learn; which I'm sure isn't pleasing to any contractor). Overall, the entire team at Mr. Air was fantastic to work with and so kind to us!

Seems like these folks probably do good work, and I really liked their tech who came to price the…read morejob. He was thorough and thoughtful and I was really hoping to use this company. However, it seems like they only offer "premium service". The estimate was not itemized and was way higher than other estimates, so I'll be taking my business elsewhere.

Needed an inspection of boiler for insurance company. Booked…read morean appointment, easy. Guy came when he said he would, sent text earlier to set expectations. Pleasant, explained things in easy to understand manner, addressed a minor issue (no extra cost) and got thing done in a professional manner. Pricing for the inspection was fair and clear. Other companies wanted to layer in other services on top of the inspection (bait switch). I only wanted inspection and it was what I got for a reasonable fair pricing. If I have any boiler issues, these guys will get my business. They are going into my rolodex (look it up youngsters).

Highly recommend! Great service, courteous and reasonable cost! Andrei fixed my unfixable PTAC!read more

I will confess that I am always leery of service providers in areas that I know nothing about. My…read morewife found Ben and Brownstone Heating and AC online and we took the leap [overly dramatic]. They were on time, knowledgeable, friendly and efficient and the price was in line with what we were accoustomed to paying for similar service. Brownstone is a keeper and I added them to my contact list.

Ben did a great job with a heat pump on a new property when the developers ghosted. There was a…read moreleak in the walls in one of multiple possible lines and he clearly laid out the options, chances of finding the root cause, and cost of each approach. He was professional throughout and the work looks great, even though it ended up being far more com. I highly recommend Ben's services.

Ice Age did a good job with the installation of the system. While they did not properly patch…read moreanything after, and we had to pay someone to come in and fix their work, the system has worked well for 2 years. However, now two units are not functioning properly and they do not respond to messages to set up a service call. Concerned that they do not seem to stand by their work. So keep this in mind if you are looking to have a system installed!

We have just had 2 mini splits put into our 1 bedroom apt. We met with Victor and Johnathan to go…read moreover the installation and have them send an estimate. They promptly sent the estimate that evening! We set up our date a couple weeks later and they never changed or cancelled our appt (which I thought was amazing!) Johnathan arrive promptly at the time he said and the guys started the install. The 2 men who did the install were great! I think they actually work for Ice age and not contracted out. The 2 guys who did the repair did a very nice job and everything looks great. My only complaint would be the plumber who came to cap the gas, I feel as though there should be more communication with the client and vendors and more explanation on exactly what needs to happen. The plumber did not turn our gas back on so now we are having to spend additional money to have the gas put back on for our tenant. We called him, texted him and sent email to Ice Age and no help yet! Overall I would recommend ice age,but I would be hesitant to trust the contracted plumber they use. I have this plumbers info if anyone wants to reach out to me to check if it's the same company ice age is planning on using for your future job. I also have lots of before and after pics of the nice work that was done.

Carmine is absolutely fantastic. He's been servicing our boiler for the past two years. Not only…read moredoes he do incredible work, displaying his expertise in the trade, he also is patient and offers explanations to the client so that you better understand the presenting issues. He's been very responsive and has saved our butts more than once, but yesterday takes the cake. We woke up to zero heat on one of the coldest days of the year, and after contacting him, he arrived very quickly and the entire issue was resolved in under an hour. I'm making a very strong recommendation that you go with Primary Plumbing and Heating, you won't be disappointed.

We had an excellent experience with Carmine. Our boiler didn't work, he came immediately and…read moreresolved the problem. He serviced the boiler efficiently. Carmine is a true professional, indeed a nice person and very honest. We recommend him highly

Through our research for updating our 50 year old HVAC system, Mac Air came through as…read moreprofessional, courteous and knowledgeable. During the site visit, they took care to keep themselves and the house clean and safe. They didn't push a particular type of system and were happy to answer all of our questions about the pros and cons of the different systems available. They provided an estimate with different configurations that they felt would work well at different budget levels, and ultimately we chose to work with Mac Air for this project. Price was agreed and deposit accepted through quickbooks e check (which is pretty much just entering your account number and sort code, so really easy to do). The project was scheduled and because the equipment could be collected sooner than expected, it was brought forward by a week. The equipment then delivered on a Monday, and by the end of Wednesday, the system was running. Every evening, they team ensured the areas they worked in were clean, tidy and safe, and the project was completed on Thursday. We had discussions about renewable energy and making use of smart technology and how to ensure the system stays efficient throughout all weather conditions, and also what options I'd have for replacing our final gas appliance. They even pre-wired for a heat pump hot water heater for free to make the installation easier for whoever ends up performing the installation. Although I'd go with Mac Air for it when we're ready. In all, I'd definitely recommend working with Mac Air to anyone that needs HVAC service.

We're very sorry to report that we just had a negative experience with Kevin of MacAir. Most…read morereviews here are over 2 years old. Thought a more recent review might be helpful for folks. Kevin is a nice guy, but ultimately cared about getting paid for time rather than work, if that makes sense. In short, we paid him well (more than the rate we had been quoted over the phone), but he couldn't diagnose the problem with our HVAC unit and help us. We had to hire a second HVAC contractor to get the job done, which ended up being super simple. More detail, in case it's helpful to others: Kevin spent almost 3 hours trying to figure out why our Mitsubishi mini-split wasn't listening to our Nest thermostat and turning on. Kevin charged us $325 (the $150 diagnostic visit fee we had been quoted by Lily over the phone, plus an unexpected $150 for one hour of labor time, plus tax), saying he was "90% sure" we needed to replace the control board. Kevin expressed to us that "a licensed Mitsubishi technician" would need to troubleshoot our unit with Mitsubishi on the phone to definitively determine the problem. He said the call "would take hours." Turns out the issue was super simple and would've been caught through basic troubleshooting! We had another HVAC contractor come, and in 10 minutes he discovered the issue was a dirty drain pan.