Worst experience of my car buying life. DO NOT RECOMMEND - Dishonest Dealership and Poor Service…read more I strongly advise staying away from this dealership. When I purchased my new car, they promised to pay off my lease in full. Later, they claimed that was never agreed upon and left me with a final bill on a car I no longer had. The extra charges were the direct result of how they handled my old vehicle -- not because of any delay on my part. Communication has been terrible. I called, emailed, and left messages for four months with no response. They still owe me $324 after failing to properly handle the payoff before selling my car. They also changed the terms after the deal was made, increasing my monthly payment by over $30/month. On top of that, my brand-new vehicle had broken safety sensors within the first two months, and they implied I caused the damage. It took weeks to repair, and the only loaner offered was a truck -- not ideal after switching from an electric vehicle. To top it off, the shade inside the car fell out shortly after purchase. This has been the worst customer service experience I've ever had with a dealership. They do not honor agreements, avoid accountability, and leave customers paying for their mistakes. I will never return here and strongly recommend that others avoid this location as well.

Was trying to get an appointment for service but needed to speak to someone to explain an issue I…read morewas having with my car and I was put on hold for too long that I had to hang up. So much for getting an appointment there.

Goldstein Ram & Jeep have always gone above and beyond for our company. We have brought both our…read morepersonal as well as our fleet trucks to their service department. Spencer and Ashton are the best! They go above and beyond to make sure our concerns are taken care of and our trucks are running at 100%. We recently had an issue with a repair being covered under warranty on a fleet truck and Ashton went to bat for us to get it covered. A+ in our book!!

Tried to charge me for brakes and rotors on all 4 wheels backs maybe but still would have passed…read morefronts had 3/4 pad rotor was good. Bunch of thieving @@@@ bags.

I worked with Kevin Carhart on my lease. He would tell you it took too long to get me where I…read moreneeded to be, but I will tell you he was patient with my very busy schedule. Kevin didn't waste any of my time, which is in short supply and very valuable. He was always honest, upfront and gave me plenty of time for research and number crunching, never hiding any information. I was extremely pleased with the sales experience as well as my lease. I would recommend Lia Infiniti to anyone looking for a "no BS" car buying experience.

Salesperson Bill Kane could not be more professional, friendly, and patient with this old man…read more Thank You to Bill Kane

I'm from MA and got a puncture in my new Lexus. The folks at New country couldn't have been nicer…read more They fixed everything and was on my way home within a few hours. Ray from service was excellent.

I don't know what to say other than Customer Service and Communication are more than lacking with…read morethis dealership. After I paid my deposit communication was lacking for nearly 7 weeks, even after promises were made. Since picking-up my car, I've taken the car in for servicing a defecting driver's side mirror twice, only to be ushered away without being seen by a service assistance, being made to feel stupid then angry. Upon visiting the second time even the service manager admitted it was defective and told the service assitant to order a whole new mirror. For eight days I played phone tag with the dealership, even though they knew I was a teacher and my availability. On my return messages I said when I could come for service (I live an hour away in MA). I was NEVER able to make contact to schedule the third visit to get the repair. I finally said I'm done and my last message said to cancel any future service, that I would no longer do business with the dealership. I then received a voicemail the next day.....while teaching, from the Service Manager, asking me to call him. Nope.....I'm done with New Country Lexus of Latham. I've put in writing to them that I want my 75,000 mile maintenance agreement cancelled and refunded, that if I had to pay out of pocket for my local Toyota dealership to do my servicing, then having this maintenance package was useless. I'm also considering just taking the loss and trading in the 7 month old car for the car I wanted originally (a Toyota Grand Highlander Max Platinum). I'll lose a bit in the process, but if this is how I feel after 8 months, I don't want to continue.

Great selection in Latham, NY with friendlg snd courteous salespeople. I had fun with the staff and…read morethe process of getting my new Acura RDX went smooth and hassle-free.

I have dealt with numerous dealerships in my life and this one stands alone! Jonathan was our sales…read morerep and was so helpful and not a pushy salesman. He made you feel comfortable and went over everything. The whole team from accounting to service is so easy and helpful. Thank you Northeast Acura!

Purchased a used Passat a month ago…read more The Good: Got me the best financing I could find by a long shot. Matt the Salesperson was absolutely wonderful. The Bad: Sold me a car that was supposedly owned by an employee and taken good care of. I purchase the car only to find out that the touch screen is half dead. I cannot connect CarPlay, I cannot connect my phone via BlueTooth. I cannot change the sound settings other than the volume. Either the employee lied when he traded it in or the dealer lied when selling the car. Either way it is not a good look and either way I still don't have a working car. The part is supposedly on backorder but it has been more than a month with no contact from the service department. I have had to go through the salesperson to get any info

Service department was extremely rude. I will never go back there. They worked on my car and…read morereprogrammed a key to my car. They gave it back to me with the check engine light on. For all I know they caused the check engine light. Every time I call I get forwarded to voicemail.

This review is purely for a sales department experience…read more Note- 4 stars is probably as high as I would ever ever go for a dealership and rarely do I go into one that is worth that rating. Personally I think all dealerships are a bit slimy, so you have to be a smart consumer going in otherwise you are going to get screwed. Review- We went into Latham Ford for a test drive. Initially the visit started off terribly, with the salesman scoffing at our timeline to buy, and then proceeding to tell me how I was going to go about my purchase decision. I bit his head off. He went to go get a car to drive, and when he came back he apologized. After that everything was pretty good, he was honest about the car and options he thought weren't worth the $, etc. They let us drive cars without a salesperson present, which is awesome and necessary in my opinion, that's the final jump to 3 Stars instead of two. Will I buy from Latham Ford? That depends on their ability to beat others prices, but I won't exclude them.

I'm only giving 1 star; because, zero isn't an option…read more I called to make an appointment and got a Bot. I told the Bot what I needed and it told me someone would call me to schedule my service. Two days later, I received a call and I got an appointment. Today, I delivered my vehicle at 7:00 for the service. I was told someone would check it out and call me. Nobody called. I called service 4 times trying to get someone to talk to me; but, all I got was the service answering machine. I tried the operator (dial 0) 3 times and it just rings and hangs up. I called sales and got a live person. I told her I've been trying to call service and nobody answers, and I even tried the operator. She said they don't have an operator. I said, "then why do you you dial 0 for the operator?" She went to get someone from service and he told me that they close in 5 minutes and nobody has looked at my truck yet. I asked, "Then why did I have an appointment?" He said, "that's an appointment to get in with the service advisor." WOW!!

It doesn't get any better than J & D. Always reliable and trustworty. Jerry, Dave and Mike are…read moreoutstanding. For example, AAA brought me gas on the Northway when I ran out...their tech put DIESEL in my gas car. AAA had to come back and tow it to J & D very earl on a Saturday morning. Jerry spent the whole day (thet are normally closed on Saturday) getting the diesel cleaned out and getting me running again, super customer service. - Jim N.

The kind of Service Station where the technicians are knowledgeable and honest. I brought a used…read morecar I was thinking about buying in for evaluation. They could have made a bundle on the work it needed, but instead they strongly advised against buying it. I trust their recommendations and work.

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

I have always taken my Tundra here for service, but the last visit will be just that - my LAST…read morevisit. Simple 55K mile service and I asked for a NYS inspection. The service visit took 4+ hours (I had an appointment, so not sure why it took so long) but they did not pass inspection due to a non-working parking brake. The estimate to fix the break was $1,300! I said no thank you and I would address it elsewhere. Turns out nothing was wrong with the parking break other than the cable at the lever/pivot point needed a minor adjustment. That makes my blood boil - so dishonest to try to get a ridiculous amount of money from me for such a minor issue. Shame on that tech - very shady.