Excellent in every way- professional, personable, responsive, fast, quality work, priced extremely…read morefair and reasonable, and I'm the daughter of a former Master Plumber and foreman of large projects. I know what to expect, and Chris Kirby exceeded them all! HIGHLY recommend!!

From the owner: Master plumber. Licensed, Insured and Bonded. Owned and…read moreoperated by Chris Kirby. We are a family company, striving for excellence with every job we do for our customers. I have over 10 years in total plumbing experience in serving Shelby county and the Birmingham metro area. We are here to not only do a job, but deliver amazing customer service. So that when you have another plumbing issue arise, you be assured that we will take care of you. And leave an impression for how we care for our community, and our customers.

We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

MidSouth repaired two leaking shower valves. Larry was an excellent plumber and did the job…read moreefficiently and effectively. Their charges are reasonable. I will definitely call Midsouth again when I need plumbing work.

Tech was professional and hardworking, cleared the clog in the kitchen sink. To do so, he used a…read morelarge machine that he had to drag up a set of steps to get to the kitchen. Damaged every step dragging the machine. To use or carry that machine should be a two person job, so not to cause this type of damage.

DO NOT USE this "restoration" company! Phillip H is an absolute disaster to work with. This is a…read moreguy that shows up at your house unannounced to take advantage of people in an unfortunate situation. He makes you feel like they are going to take care of everything and then stops communication after that leaving you guessing each day. Roto-Rooter will say they will be there "first thing in the morning and then not show. Management will lie and say their technicians called out when in reality they don't have enough support to follow through with all the promises field services managers makes to people with their backs against the wall. Save yourself the time and money and call a professional contractor to get the work done right. I can't emphasize enough - DO NOT USE THEM FOR RESTORATION SERVICES!

C&M answered the phone after hours, set up an appointment right away at a convenient time for me,…read moreshowed up on time, worked quickly, worked neatly and cleaned up afterwards. I was very happy with my first job by them, so I used them for a second larger job and pretty much had the same experience. I would definitely recommend them if you need a plumber for your household!

The company is professional. My call was answered immediately by a receptionist who asked key…read morequestions, answeted my questions, advised on next available appointment dates so I could decide if I wanted to make an appointment. The estimate is free and provided immediately during the appointment. Once I made the appointment, the receptionist requested I email photos of the faucet being replaced to ensure the plumber has the correct parts to do the work, if I approved the estimate. The plumber was polite, respectable and very knowledgeable in his skill. He provided a written estimate, explained the work covered by the estimate. I presented a coupon from their website and he quickly adjusted the estimate. The cost was very reasonable. I signed the authorization, the work was performed and he discussed ways to prevent future problems.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

Thompson Drain and Plumbing responded to our inquiry immediately and we got same day service!…read moreHighly recommend!

Please don't trust this man. I hired him to do a hot water heater replacement. I was in a bit of a…read morehurry so I just went with him instead of getting multiple quotes (my fault). He not only overcharged me (an unethical amount) but he lied about the quality of hot water heater that he was installing. He promised me top of the line when he actually gave me bottom tier scratch and dent. Had issues with it months later only to find out that it was used and had rust on the back and the inside. Less than a year later, I'm having to get a new replacement. Karma.... Is all I have to say.