We have used Engle Services to resolve several issues at our home. They are always very courteous and honest. It is so refreshing to be able to find a company that does what they say they will do for a fair price and if there is an issue they will make it right. Thanks Engle! read more

Technician was great.. but over $3200. to replace a water heater is pretty steep. Ridiculously too high

We have been using Engle Services at our home for the past two years. We have been very pleased with all the services and advice they have provided. Our most recent encounter was with Josh and Jonathan. They were absolutely awesome. They treated us like we were the only customer they had for the day, even though that was not the case. Thank you for always being prompt and efficient with our needs. read more

Engle's sent someone to our house in August 2025 because our MBR toilet kept running and our other toilet sometimes would keep running after flushing. The person who came out said he fixed them and charged $439.00, which I thought was very expensive to fix two flushing mechanism inside the tanks. The MBR toilet flushing mechanism broke again in December, I called and complained because I had just paid for it to be fixed. The guy that came out left for 1 1/2 hour to look for the part. He came back and said he looked all around Pell City, including Home Depot and no one has Kohler parts and he would have to order. I said no, I would call someone else because by this time I wasn't trusting him. My husband is disabled and I needed that MBR toilet fixed. I went to Home Depot after he left and found the part. I am a 71 yo woman and fixed the toilet in 5 minutes with the part I bought for $11 at home depot. I would Never use Engles Plumbing again. read more

I contacted Engle Services because I needed to have my propane tank moved closer to the house, and it had to be replumbed. Two service people came out, dug a small hole next to the generator that my gas is hooked up to, hooked up a pressure gauge and pressure tested. The bill for that was over $700. I contacted another gas certified plumber who came out to the house to look it over. I showed him what they had done and told him how much they charged, and he couldn't believe it. He gave me a bid to actually replumb my generator to where the tank will be, and it was just slightly over $500. I gave them two stars because they were very personable. I will never use them again. I don't care how nice they are, I got screwed. read more

Since we got the new system from Engle Services, we've had nothing but issues with it. Our compressor ended up fried somehow. The tech said it was struck by lightning (no lighting in weeks) or there was a power surge (no surge else other devices would've detected it). Ok so here we are without AC for 2 days in the summer. Called this morning to find out if the part needed to fix it was in- nope. When will it be in? "I do not have that information, I'm sorry. We are working on it as fast as we can" I can tell you- our old unit was cheap- but the ONLY issue we ever had with it was the Freon getting low and the unit freezing up. It happened more towards the end of its life, but it was a good one for 17 years. Now this "new better" system- nothing but issues!!! Last winter the heat wasn't heating. They came out & "fixed" it but it wasn't fixed and he had to come out again. He said some wires were disconnected!? Yesterday the guy told me the panel was loose and he had secured that. Why was the panel loose? Did the guy that came for seasonal maintenance leave it that way? Yes, we pay for the seasonal maintenance as well! I'm so unhappy right now with Engle- response time and excuses for this crappy system they installed and we paid for. We were initially very happy with the service but as time and problems have gone on, I feel like they don't care and they will get to us whenever. read more

I just want to Thank You for the great customer service the repairman explained everything I was satisfied from the phone call to request service till the end Thanks Again. read more

You can't be Steve and the guys at Engle heating and air-conditioning. They do it right the first time!

We bought a used air conditioner and was told it worked. When we got it home and hooked up it didn't work. We called Mr Nick Engle and he said to test a board and told my husband how to test it. The board was bad. Mr Nick Engle told my husband he would put a new board in the mail and we should receive it on a couple days. It took 3 weeks to get board and my husband had to finally got hold of Mr. Lewis Engle and he had it sent. When we received the board and it was put on unit still doesn't work. My husband has tried several times to get in touch with both Mr. Engle with no response by text or phone. I feel like our money was wasted on a unit that doesn't work. We are no better off than we were and lost money . We really couldn't afford to lose on a bad unit. I would never recommend this business to anyone. read more

Great customer service! Ladies in the office are extremely helpful and knowledgeable! Also have good prices, quick response, and extremely professional! read more