Ray is absolutely amazing. He came the same day I contacted him. He not only fixed the issue, but…read morehe taught me everything from upkeep to how and WHY to use chemicals. He took the time to explain everything, gave me advice and had me order things. He even showed me how to install the parts myself rather that get paid to come and do it when the parts arrived. My dogs were jerks to him when he first arrived, but I see now they are a terrible judge of character. Also, they loved him by the time he left. I would absolutely recommend, because he didnt just fix the issue he explained everything to me. Great guy.

Great service, Ray was available the next day. He thoroughly explained what had broken, why, and…read morewhat parts we needed to buy to ensure we have no more leaks. Vet owned is a bonus!

Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

I have been using Leslie s pool for 20+ years. I have shopped there and then left due to lack of…read moreknowledge by the staff. Now I will always go to Leslie s pool with "the new manger , Todd at the helm. He is so helpful, friendly and knowledgeable. He goes out of his way to help you like the old school, hometown, mom and pop store. I am just so in awe of him. Leslie s pool has an asset in Todd. Never let him go!. If Leslie s pool could duplicate him in all there stores, they would put every other pool store out of business. Leslie's pool is my first and only stop for everything pool.

Just went over to Latham Farms location & signs are up "temporarily closed". I called first & phone…read morejust rings. Would certainly be nice to let folks know...

I've been an Islander customer for years with an in ground pool and always been happy with their…read moreservice. But I brought my Robot vacumn in for repairs, I couldn't believe that they diagnosed and as busy as they are they repaired it in one day. Zack Case and Matthew took care of it and called me later that same day for pickup. Very impressed! they are honest, efficient and the most friendliest staff you'll find. Thank You Bill Aperance

Hot tub ran, just Had a small leak in a pipe off of hot tub. They said heater is where the leak was…read morecoming from. Emptied tub, replaced heater and the tub won't turn on afterwards. Come out and say it's now the motherboard. Replaced that, it glitched, came on and back off. Now saying it's the control panel but it's one that may not be able to find to replace, since tub is an older model. And may need a new hot tub. Will go elsewhere if that's the case. Also ordered a new liner over a month ago for pool. Said it would be installed before the 4th of July. Got a call last week stating it's now being done July 6st. Well it's the 6st and still not being done e. They charge a $299 show up fee when they come out, even if they can't fix the problem. Better off going elsewhere and save you the headache and money!!

After receiving quotes from a handful of businesses in the area, we decided to hire MC Pools to…read morebuild our inground pool. Before we signed a contract or put down a deposit, Carl was patient and more than willing to answer our many, many questions and walk us through the process and options. He did a drawing of what we thought we wanted and when we wanted to make a few changes he quickly did it with no problem. Carl is very knowledgeable about not only what works best but also what looks best. We put a lot of trust in him as this is our first project of this kind and we're so glad we did. We never felt rushed or pressured or that we were being an inconvenience with our questions or changes. He is also very responsive, he never left us hanging, waiting for a response when we contacted him. One of the great things about MC Pools over other builders we contacted is that they have the ability to build the pool you want so you're not forced to pick something from a catalog. You can create a custom build like we did. Another positive, in my book, is that Carl includes (pretty much) everything in the quote, giving you the full picture of what the final cost will be. Other companies give quotes but don't add the other necessary items/services such as electrical, hauling away fill, etc so you think you're paying less but end up getting hit with costs you hadn't known about until later on. Carl adds all that in up front. Plus he included some things that other companies don't such as 2 lights for the pool, 2 skimmers, a safety cover and an upgraded handrail. *One huge bonus for us was the discount they offer for first responders (my husband is a volunteer firefighter).* The build itself was smooth and followed the timeline we were promised. When Carl came for his final walk-through to make sure we were happy I could not come up with a single thing I wasn't thrilled with (that's never happened to me before ). Every detail is perfect and our pool is gorgeous, we couldn't be happier. Details about the pool: it is 16 x 37 (with the bump outs). We added a bench seat to the bump out in the deep end (see picture) and we are SO glad we did, everyone loves it. It's a place to hang out while in the deep end and such a great feature. The kids especially love it because they can swim across and have somewhere to "land". It also doubles as a step to get out of the pool. We wanted a larger shallow end since we know that's where a lot of people hang out so we adopted for an extended shallow end (16 1/2 feet). The chlorine is salt water and we chose to have a cartridge filter and added a gas heater. The coping and concrete are stamped and dyed. Another detail worth mentioning, the contractors that MC Pools works with are top notch. The concrete company, Capital Concrete of Albany, went above and beyond to give us exactly what we wanted and helped us design and choose options when we asked for input without being pushy. They worked through the weekend to help get our project finished as soon as possible. The electrical company was also top notch. (I can't recall the name but I'll add it when I figure it out). We are SO glad we chose MC Pools for this large project, we couldn't be happier! Thank you, Carl!

From the owner: Proudly serving The Greater Capital District, MC Pools offers services such as, In Ground Pool…read moreInstallations, Openings, Closings, Renovations, Liner Changes, and many more! Family owned and operated, we strive for nothing less than perfect!

I had such a great experience working with Rick at Empire Pools. From the start, he took the time…read moreto talk with me on the phone, walking me through what was going on with my pool and helping me understand what might be needed. I sent him photos, and he was super responsive and professional. He came out within a day, diagnosed the issue right away, and explained everything in a way that made sense. He quickly installed the new system and even fixed a problem with my liner that I didn't know about, but could've become a big issue if he hadn't caught it. Rick made sure I fully understood how to use the new system before he left. He was also really helpful afterward while I was getting the hang of things, answering my questions and staying in touch. A few days later, he came back with the extra parts and accessories I had requested and made sure everything was running perfectly. He clearly knows his stuff - my pool has never looked better! I'm so glad I found him, and it's great knowing he's just a phone call away if anything comes up. I wouldn't go to anyone else for pool service.

I hired Rick to move a pool table from a home about 1 1/2 hours away, transport it to my house,…read morereassemble it, and install new felt. About two weeks before the move, I selected Dark Green (#32) after Rick sent us a color swatch from Championship Billiard Fabric. I also said I would confirm that color with my husband. On the morning of the move, I texted Rick to confirm that he was still able to bring the Dark Green (#32) because that was the color that we decided on. Rick replied, "Got it!" When he arrived, my husband noticed the felt package was actually Accuplay English Green, not the Dark Green (#32) we had agreed on. When I pointed this out, Rick immediately became angry and started yelling. He claimed, "You texted me this morning and that's what I had in the truck," even though he texted back the two words GOT IT when I asked if he had that Dark Green 32. He also complained that he had driven an hour and a half, despite the travel being part of the job we had hired and paid him for. Then he insisted it was "the same color, just a different company," but it clearly was not. What shocked me most was how quickly the situation escalated. In a matter of seconds, he went from a normal conversation to screaming and issuing ultimatums. His emotional self-control reminded me of a five-year-old throwing a tantrum rather than a professional contractor trying to resolve a customer concern. He then said, "Give me $1,000 (of the $1,900 we owed him) and you can get someone else to finish the job." I have never experienced such unprofessional behavior from someone providing a service. He also accused my husband of "hovering" and interfering with his work. In reality, my husband simply asked that the table be centered on the carpet. Rick himself asked if the placement looked correct, and my husband moved it about a quarter of an inch so it would be perfectly positioned. That was the extent of his involvement. At that point, I just wanted the job completed, so I reluctantly agreed to keep the felt he brought, even though it was a different brand than the color chart he showed us and, more importantly, a different color than the Dark Green (#32) we had selected two weeks earlier and confirmed again the morning of the move. Unfortunately, the problems didn't end there. In addition to installing the wrong color felt, several pocket nails were missing, the table is 1/4" out of level (even though Rick claims he levels it as he builds it), and the rubber bumpers were not aligned evenly with the wood rails. And after Rick left my husband used a rubber mallet to align the uneven bumpers. For the record, I purchased this pool table from the original owner, and I am only the second owner. The previous owner had bought this table 30 years ago new and kept it in pristine condition. Rick was the only person who disassembled it and then reassembled it. If the missing pocket nails weren't there after the installation, they went missing during the move or reassembly. Based on my experience, I cannot recommend Rick. His communication, professionalism, and workmanship all fell well below my expectations. Looking back, I wish I had paid more attention to his previous negative reviews because my experience was very similar.

On November 13th I contacted Clardon Swimming Pool Service to inquire about the closing of an…read moreinground pool and explained that the pool closing was delayed due to me selling my home and a pool inspection that needed to be completed. It was just beyond the normal pool closing season and I was having difficulty finding a company that would close the pool. I guess the man I spoke with knew that because he quoted me double the price than any other company quoted and even though the home was up the block from their business, they added an extra gas fee. After asking what the deposit would be, they insisted I pay in full upfront stating that they could not trust that people pay the balance even though I explained that I was a businesswoman myself and if I paid the entire $650 up front what guarantee would I have that they would even show up? (yes, that's right...$650 when normal pool closing fee is $300-$350). The man was not nice and basically said this is the fees if I want the service. I WOULD NOT recommend Clardon Pools but instead give Cypress Pools & Spas a call. Cypress was wonderful, very pleasant, half the price, very accommodating in my schedule plus did not require any money up front, no deposit needed; a very trusting and honest company to work with!

After spending half of the summer spending boatloads of money with a pool company down the street…read moreand not seeing results, we went into this store on a Saturday morning with our 19- month old daughter, desperate for other options. The gentleman and woman were so friendly and knowledgeable. They carefully explained everything.

I'm doing an update on Cypress pools after speaking to the owner he made sure that our issue with…read morethe leaking pipes was taken care of. Thank you Jeff M for rectifying the issue and I will let customers know that you are dependable. It just took speaking to you to get it rectified. Hopefully your staff will inform you of any issues that occur in a timely manner without having to get your attention by doing reviews.M P

I would highly recommend Cypress Pools for any and all of your pool needs. I am in the process of…read moreselling my home and my IG pool needed to remain open past the normal pool closing season due to a pool inspection. After the pool inspection was completed, which was the 1st week of November, I began calling companies but none of the pool companies around the Albany area would come out and do it except Cypress Pools. Cindy and Renee were very friendly and accommodating and schedule the pool closing immediately. They did not over charge or add an extra fee knowing many of the other companies would no longer provide the service. Cypress pools were understanding of the situation, honest, professional and the price quoted was exactly what they charged; no last minute add on. Thank you to the team at Cypress Pools especially Cindy who made a stressful home sale very smooth in the pool area. I would not hesitate to recommend Cypress Pools for any pool related issues, pool services of opening or closing or pool installation.