I had a wonderful experience with Nick Fazio. My sump pump started making a loud noise, and I was…read moreworried I'd need a new system. Nick carefully inspected it, cleaned years of mud and debris from the pump and float, re-centered everything, and got it working properly again. He explained how my primary sump pump and water-powered backup system work and answered all my questions. I also asked about replacing the sump pit cover, but he explained that the existing cutout was intentional for the backup system and there was no need to replace it. I really appreciated his honesty, knowledge, and willingness to repair instead of selling me things I didn't need. I highly recommend him.

I had a wonderful experience with Nick Fazio. My sump pump started making a loud noise, and I was…read moreworried I'd need a new system. Nick carefully inspected it, cleaned years of mud and debris from the pump and float, re-centered everything, and got it working properly again. He explained how my primary sump pump and water-powered backup system work and answered all my questions. I also asked about replacing the sump pit cover, but he explained that the existing cutout was intentional for the backup system and there was no need to replace it. I really appreciated his honesty, knowledge, and willingness to repair instead of selling me things I didn't need. I highly recommend him.

Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

We recently purchased a new home with an in ground pool. Super excited to use and thinking it would…read morebe easy to maintain my husband decided on another company to come show us how to open pool. After two trips they made as well my husband and me cleaning the pool so many times . We were starting to regret buying a house with pool. After much research and reaching out to companies Blue pool crew company got back to me ASAP. Answered all my questions and came by my home while we were home I found out for new homeowner pool companies at times don't do that.Mark the owner came by checked my pool out and turns out other company that supposedly opened our pool really didn't. Our cartridge filters were not in our filter and our jets were not installed. Mark showed me how to do this as well set my filter to clean my pool. He came by the next and cleaned the pool. My pool looks so beautiful! Prices are amazing and affordable. I highly recommend this company.

Zero Stars! Blue Crew is totally undependable and have put my health at risk…read more Blue Crew Crews was supposed to open my pool several weeks ago. They never made the first scheduled date on April 28th. Blue Crew texted me to say they could not open my pool until the following week. That night I was rushed by ambulance to Albany Med, got out on Monday with doctors orders to not "do ANY heavy lifting". So. getting my pool open now became a serious health issue, it merely a convenience. I texted Blue Crew back when I was home from Albany Med to say that probably be better for my health if they opened the end of May, before Memorial Day. They called me to coordinate an opening date. When I asked if opening the Monday before M-Day was possible, I either was hung up on, or the call dropped. They texted me to say the call dropped, but never mentioned rescheduling. I asked them to text me back - they didn't. I texted again asking for an opening date - no reply back. I texted again - still no reply. I have always opened my pool every year. This was the first time I sought a service and Blue Crew BLEW IT! Under normal circumstances I would just be frustrated with Blew Crew, but I am furious that I now have a SERIOUS HEALTH ISSUE and have been abandoned by BLEW CREW. What they claim on their website as 'dependable service' is TOTALLY UNDEPENDABLE!

Donny & Ia redid our bathroom, tiled our living room, and knocked down and removed a derelict…read moregarage that was in our backyard. His work was quick and of very high quality, and the price was very reasonable. All in all, great value and I was very impressed.

Upfront and in fairness, we took the owner of this business (Donald T. Fay) to Schenectady City…read moresmall claims court and lost after we had hired him in October 2023 for a bathroom remodel. We took him to court on what we believed was a breach of contract, but according to NYS law Mr. Fay didn't write a legitimate contract so it didn't cover us. We learned what he provided, and what we signed, is considered a workmanship agreement. This type of agreement offers virtually no protection for the buyer unless the work is deemed unusable and unsafe. We selected specific tiles we wanted for our bathroom remodel project and Mr. Fay purchased tiles that were close to what we wanted but different brands, sizes, and quality without receiving our approval for the substitution. Mr. Fay lied in court and said that this was our agreement (to get close to what I wanted) despite what he wrote on the agreement we signed. He even provided the receipt of the purchased materials to the Judge which showed he didn't purchase what we asked for. Mr. Fay's workmanship was overall poor. The walls of the shower were out-of-plumb, the grout work shows mortar and tile separator tabs, he did not put in any framing to support a shower door, and the tile cuts he made are unclean. He scratched wood floors and dented walls. Pictures attached for examples of work quality. He tried to take advantage of us by buying cheaper tiles and pocketing the money. He was deceitful when we confronted him, so we fired him and would not let him do any further work. We've lost a significant amount of money in this process as we are having all of his work torn out and redone. Heed our warning and learn from our mistake, unless the contract meets the requirements of the New York State General Business Law you are not protected as a purchaser of services. It was a complete mistake hiring Mr. Fay.

What a professional company and the work they do is incredible. I had a retaining wall put in…read morealong my pool house with a drainage system, steps and pavers around the concrete decking. They arrived and finished when they said they would. Phil, Matt and Joe worked hard the week they were here. They had a tight space in which to work so a lot of the digging had to be done manually. I would definitely hire this company again for future lanscaping projects. It was a pleasure working with Jerry and his crew. Thumbs up!

Very pleased with the quality of work. Mario responded promptly to my request for an estimate and…read morethen kept me updated the work scheduled. I recommend him highly!

Mario was prompt, informative and courteous in offering suggestions and providing an estimate as to…read morethe 2 projects we discussed. He expertly performed the work required and explained his plans and progress as the work proceeded. I highly recommend Mario and Capital Region Masonry for masonry construction/repairs!

Either this guy hates his job, thinks women are dumb or was just having a crap day because he was…read moresuper condescending and rude to me over the phone. I felt like I was 15 being told off by some exhausted teacher just because I asked if he'd want to come and have a look at my project and give an estimate...Which I think is a normal thing to ask. He did give me a barrage of "free advice" which was mostly stuff I knew already and told me I'd definitely need a permit for my project. I just checked my city's websites and I don't need a permit for my project which is what I'd previously been told. There's so many contractors in our area I'm going to hire someone that not only does quality work but also I can have a polite 5 minute phone conversation with.

Selected Dave and his crew from online bidding service and was very pleased with the work they did…read morefinishing my basement. Quote was realistic, timely and efficiently carried out with minimal disruption to family.

My husband and I recently bought our first home and the inspection had revealed some issues in the…read morebasement. The sill plate and other wood beams were rotted in one corner of the house and the house was sagging. Our real estate agent recommended Neil and we are so happy with the work he did. In addition to repairing the problems in the basement, we hired Neil to re-route our gas, electric, and water lines so that way the laundry could be on the first floor. He was professional, gave me good advice about projects going forward, and all of the work came out under the quoted price. I'm hoping to do more work in the house over the next few years and will call Neil for future projects.