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    JOANN Fabric and Crafts

    JOANN Fabric and Crafts

    (5 reviews)

    $$$

    I purchased a sewing machine for my DIL for Christmas. She wanted a different model, so I purchased…read morethe corrected one online to ship to her home, and returned the original one purchased. I was charged a $25 restocking fee for the original purchase, even though I purchased another MORE EXPENSIVE machine. Not a happy camper, will never shop here again.

    So, let me start with I am not a craft person. But, not incapable of giving things a try and…read morelearning something new. I usually stop in when a specific items I need have a special going. I have been in twice recently and both times feel like an idiot asking the "experts" basic questions (ok, I'm made to feel like an idiot is more like it). I went in today to purchase some stuffing to give my couch cushions a refresh and fluff. I asked where I could find the stuffing. Employee points from the center of the store to the back of the store. I take a look (completely clueless as to how much I need, how much a 10 pound box would stuff). I opt for a box of poly something and a roll of flat foam for what I would think is for the seat cushions. Get to check out (only customer there) and ask the same person that pointed, if she thinks this is what I need to refill some couch pillows and cushions and if it will be enough. Reply: "it should work" (dry as dirt). Ok, thanks. First time doing it so I'm really unsure of the product and quantity. No reply. Gives me the total and stands there. I pay. She hands me the receipt and doesn't say a word. I say thank you so much and she replied "yup". I mean, they should have basic knowledge unlike me since a) not crafty and b) clearly asking for some guidance and c) general customer service would be awesome. I left wondering if she hated her job or her life....it was awkward, discouraging and in my book, flat out rude. I could have saved a trip and gotten more help on Amazon just by reading reviews and the Questions and Answer section. Both visits, PAINFUL and discouraging.

    LauraZstamps - artsupplies - Updated June 2026

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