Always great service and good care, couldn't ask anything more from my primary. Ease of scheduling…read moreappointments and in house lab work is awesome

I am incredibly grateful to have Dr. Ward as my PCP, she truly exemplifies what excellent…read morehealthcare should be. She is knowledgeable, attentive and genuinely cares for my health. What sets her apart is the strong focus on prevention--taking the time to educate, offering thoughtful guidance, and anticipate potential issues. She consistently goes above and beyond, never rushing and always making me feel heard and supported.

Top notch care and always responsive. Taken our kids here for years - Dr Borden is the best!read more

We absolutely love Dr. Nash and his practice. His office is always thorough with us through…read morescheduling and insurance. Dr. Nash spends a LOT of time ensuring that all of our questions are answered. We never feel rushed or never feel like there is a "stupid" question when talking to Dr. Nash. He is very detailed in all of his direction and treatments for each of our five children. There have been times where we think we have an understanding of something through our own research but he has patiently explained to us medical dynamics that we are unaware of. I called in tonight (right before they closed) worried about whether or not to take a very sick child to the ER and his office staff ensured all of my questions were answered and provided the right direction without rushing to end their day. We fully trust Dr. Nash and his staff and would recommend him to anyone!!

For the past two years, our children have been under Dr. Ashley's care, and we couldn't be more…read moregrateful. She is kind, compassionate, incredibly responsive, and brings so much energy and warmth to every interaction. There have been multiple occasions when one of our children have shown signs of an ear infection late at night, and she responded promptly, saw them to make an accurate diagnosis, and made sure they received the treatment they needed as soon as possible. Whenever my kids feel anxious about an appointment, she is able to calm their fears, make them feel safe, and even turn the visit into a positive experience. I especially appreciate how thoroughly she explains medical concerns in a way that's easy to understand. She takes the time to answer questions and listens to my concerns. I always feel heard, respected, and confident in the care my children receive. We are so grateful to have found Dr. Ashley and highly recommend her!

Found Dr. Ashley when I was looking for a pediatrician to pierce my daughter's ears. We did a home…read morevisit and the process was extremely smooth. Dr. Ashley is very friendly and she took her time with the markings and made sure everyone was satisfied with it. The actual piercing itself was so quick and she got the position exactly as marked! The fact that we were at the comfort of our home was so important for us. Highly recommend Dr. Ashley!

Dr Cheng has been a great doctor for my family and I always come away with my questions answered…read moreand a good experience. I say family and not just kids because he always takes the time to help us parents navigate through situations and he incorporates our individual views in his care.

Today was my first day meeting with Dr. Cheng for my daughters 2 month well check. He seemed…read morefriendly and attentive until he noticed that I wanted to discuss the vaccine schedule recommended. I do believe in a parents belief to advocate for their children's health. I told him I wanted to discuss options and which vaccines were necessary. I think this is fair as a concerned parent. He disregarded any research I had done, opinions I had and even laughed at me. He said he didn't want to argue about it but would hear me out. He then continued to be condescending and disrespectful by talking over me and speaking to me as if I was a moron. Since my baby was screaming even before we gave the shots I was trying to calm her down and feed her. Dr. Cheng asked me three times if I was going to make a decision and what that was. When I asked him to "please give me a minute" he stormed out of the room like an angry child. I hope Dr. Cheng was just having a bad day and consequently took it out then, but I have a feeling this is just his nature. He later apologized stating "it's a hot topic". I do not understand how he thinks he can treat people this way when it is a matter of our children being treated. Extremely disgusted with his lack of knowledge for the vaccines, absence of bedside manner, impatience, disregard for a parents rights/ opinions, and outright disrespect. I switched doctors before I even left the appointment.

My kids have been seeing Dr. Lee for the past 4years and we have nothing but good things to say…read moreabout her and Desiree (our nurse). John muir website allows us to make an appointment online. When you're up in the middle of the night with a sick kid not having to wait until 8:30am to make an appointment is wonderful. Also we can send messages directly to the doctor if we have non urgent follow up questions regarding our visits. Either the doctor or nurse will get back to you in the same day. They're quick to respond to refills too.

Dr. Brock-Utne recently went to another John Muir facility in Pleasant Hill, and this place is…read moretaking out the apparent bitterness/anger/drama of her choice to leave out on patients. I called (not knowing Dr. Brock had left) for a copy of a referral to a GI Dr. Brock gave at our last appointment so I could follow up with the GI. I was denied a copy of the referral, and when I asked if that meant that they were refusing to provide me with my daughter's medical records, the answer was yes and that I had to contact Dr. Brock directly at her new office. I could not believe the level of unprofessionalism. I called Pleasant Hill, and I was informed that I am far from the only one to have experienced this treatment. I might understand some less than cordial treatment if I was informing them I was leaving, but all I wanted was my kid's medical records. That this facility has chosen to put the internal fighting as a priority above patients is disgusting. I don't know that we'll follow Dr. Brock, but we certainly won't be staying here. We will miss Desiree, who was always kind and friendly, but I have no trust whatsoever in this place.

Beyond amazing! So patient and well versed! Especially with texting when I know the answer but am…read morestill freaking out. Also not judgmental at all and accommodating with a parents crazy schedule. Our old pediatrician did at home visits but honestly my toddler loves Dr sheriffs toys, I love that it's Well kids only so im not worried she's going to catch something, and her DEPTH of knowledge is so so worth it!!!! She was highly recommended to me and talking to several people in my business network she is their pediatrician too LOL!

Dr. Sheriff is an amazing pediatrician that has been an immensely helpful resource to our family…read more She spends the time to truly get to know her patients and is able to connect with kids in an authentic and very effective way. She's very responsive and always makes herself available to the families in her practice. She also is super knowledgeable, having been a pediatric hospitalist, and is great at explaining medical info so that it's digestible and approachable. Being a concierge style doctor, there is a monthly cost for her services and she asks for a year commitment, but you really get what you pay for. She is truly a special doctor.

While the Dr. is quite good the rest of the office is impossible to deal with. There is no way to…read moretalk to the doctor. There is no communication at all. If you have a question all you can do is make an appointment online. Appointments get lost somehow. You can make an appointment, get confirmation and when you show up they have lost the appointment. Billing is a disaster. Incorrectly coded items and again nobody to talk to to get anything fixed. There is an answering service that does not receive responses and an online messaging system that also does not get answered. If you want to be able to talk to you child's this is not the one.

Dr. Ritter-Ling is a God send. She is the most treasured pediatrician we have had. Her knowledge,…read morepersonality, helpful nature, and prompt responses, are only part of what makes her the best!!! We love, adore, and cherish her.

Ms. Govan~Julia! Amazing So kind and understanding. Thank you for your compassion, thorough…read moreexamination, and willingness to help me work toward a solution for the medical concern I presented with. You are a wonderful addition to the clinic, and they are lucky to have you. I feel fortunate that you were on shift when I came in. I am very happy with the care I received.

My wife is like a horse. She never gets sick, but this week she was ill…read more We went to Blackhawk Medical Walk-In Clinic, and we met Michelle who was wonderful. She was the sweetest person I have ever seen in a medical setting. She explained everything.

Dr. White is the best pediatric doctor I have ever had interactions with. She is highly…read moreknowledgeable, understanding, sees patients quickly, and refers to specialists quickly. Her office staff are awesome too. The office itself is a bit outdated, but it's not that important! They make us feel great! I highly recommend Dr. White as a doctor for your child.

Dr. Whyte is amazing! She is kind, caring, understanding, patient, thorough, knowledgeable, and…read morejust all around wonderful! She is basically everything anyone would ever want in a physician. Her positive energy radiates throughout the entire office. Her great vibes help calm any nervousness I feel going in there. I like to do things as natural as possible, and she is very understanding and non judgmental about it, which is VERY hard to come by. Having Dr. Whyte as my children's physician puts me at ease because I know they're in great hands! I absolutely recommend her to everyone.

We have been coming to Bayside for over 5 years. I have 2 children, a 5 yo and an 18 mo. We LOVE…read moreLOVE LOVE Dr. Quan! The staff has recently changed, and they are not as friendly as they have been and I debated giving fewer stars for that, but since we love Dr. Quan and Dr. Eburu who we see when Dr. Quan is not available, I left it at 5 stars since that is what they deserve. I WILL however, be writing a separate review for another dr there who we do not care for AT ALL. Ok, shoot. I can't write a separate review. So I'm just going to review this other dr here, but leave the rating the same because I don't think the entire practice should suffer from one grumpy person. Dr. Ash is the absolute worst dr I have ever seen. He is mean (for lack of a better word) and makes you feel stupid for asking questions. Unfortunately the drs we normally see were not available so we took an appointment with him, but I will NEVER make an appointment with him EVER again.

This 1-star review is for the office and not Dr. Cynthia Quan…read more We got a referral for a specialist back in May 2019 for our child. We were able to make an appointment for November 2019. Today is October 30, 2019. And we have been trying to get a hold of our medical records since May! That's about 5 months!!! We tried calling 6 times in total, and left a message each time. They returned our call once, but we missed it, and they never left a message. Why is it so difficult to talk to someone? We need the medical records for the specialist. Plus, we need an extension for the referral because it expires before our appointment with the specialist! This specialist must be popular? We cannot connect with Dr. Quan's office to renew/extend the referral. We moved from SF about a year ago, and we are thinking of switching back to our SF pediatrician. We called our SF pediatrician today, and got their copy of the medical records. Everything resolved in 1 call and in 1 day. I think it is worth the drive to SF to see a doctor from San Ramon.