Drove 1 1/2 hours because of good reviews shoes were not ready both times…read more Owner says call next time. Took shoes somewhere else. May do great work but call before you try to pick up. I won't be back.

Great prices, good shoe repair. Great customer service. Nice turn around time. You can buy purses,…read moreshoes, boots, bags and leather coats at a good price also. I've been using this shop for 12 years.

Ray and his wife run a great business and both are very friendly. Can't find great shoe repair…read morethese days that guarantee their work!

Brought a sorority bag that had vinyl straps which were on their last leg. Love the bag because…read moreit's a set that has two matching luggage's, so I needed to have new straps. Ramon's was the second place I tried and both gave me comparable estimates for new leather straps - $65! That's actually more than the bag costed, but since it's a set, I decided to suck up the cost and have it done. Ramon's has good customer service, they gave me a reasonable date for when the work would be completed and they did a good job with the straps. I didn't care for having to pay in cash vs. being able to use my credit card - but aside from that, I'd say overall it was good.

IF YOU WANT A PROFESSIONAL COBBLER THIS IS NOT THE PLACE!!!! The old sour, rude, obnoxious piece of…read morehuman male meat behind the counter should retire if he has lost passion or ability to perform as a cobbler. He lacks decency and integrity when dealing with customers who are displeased with his work. I needed new heel caps. That fool put a light beige caps on a burnt umber shade shoe and said that was the original color. He became combative to prove an out right lie. I didn't back down we continue our exchange of words as he furiously went to the back babbling. From behind the wall he asked me am I going to continue speaking. I didn't answer and that made him extremely angry. He asked me if I was going to answer his question. I asked him did he want me to be silent or answer him. That fool could not answer and shut his mouth. He heard another customer entering the shop. The customer ask me how my day was going. I said my fine until I came here. That sour man ran from the back with my properly repaired shoes and a complete change of attitude. I guess he wanted to intervene before I could give the other customer an ear full. Here's the shoes after he change the heel cap. Would you put a light beige heel cap on these?

Best shoe repair I have ever had. He has probably saved about 15 pairs of shoes. Had a lift put on…read morethe right shoe. It was perfect. Really like the quality of the soles he used on the bottom of my shoes.

Clean and professional Shoe Repair store. I have been here on multiple occasions for repair of…read moreshoes, leather purses, and leather belts. It could be considered rather pricey, but the cobbler does quality work with a quick turnaround. I am always satisfied with his craftsmanship. They have a cute chalk wall that lists all of their store policies. Know the following: 50% down payment is required when you drop off your item(s). You are provided a ticket for your item. You must come back with that ticket, or you will not be able to pick up your item. All Sales are Final! This is a great shop, so respect the policies!

Needed the shoe sole glued was being changed $65 for the pair and was told no guarantee. I moved on…read moreto another shoe repair, and I wanted some rubber particles soles on a pair of very light ware, wanted another $65 I moved on and did get the service great quality.

I am baffled as to why this location has three bad reviews. Baffled!…read more After going to three other locations much further from our home (New Lenox, then Orland Park last weekend, and finally Hammond, IN today), and having slightly negative, followed by indifferent, and then good service, we ended up at Homewood. While in Hammond, after trying on multiple pairs of boots but finding none that fit properly, the ladies in the shop called Homewood to see if they had a particular style in his size, and they did and put them aside for us. We got to Homewood and were greeted warmly by both men working in the store. One of the two took the held pair of boots for my husband and assisted him with them. They didn't fit either. After speaking to my husband for a few minutes about our two weekends of struggles and the issues with his feet, he decided to use the manual sizer to check what size shoe he needed, rather than utilize the computer guided system that we had used in New Lenox. Turns out that one of my husband's feet was a size 13, but the other was an 11 1/2. Seeing this as a challenge, our salesman brought out box after box after box of different boots to try on. Unwilling to accept defeat, we were there for more than an hour and a half, trying on dozens of different boots that would accommodate his different sized feet and other issues (a bunion, wanting an American made boot, no steel toe, etc.). Happily, he found a style that would work, and we purchased them and left VERY happy. Do NOT let old reviews keep you from this store! The staff is amazing!! Thanks again for all of your help!!!

I've been here a handful of times over the years and every time has been a great experience. Staff…read morehas always been helpful. These boots last if you put in the effort to maintain them and really only require a clean and some oil from time to time. Definitely worth the visit if you're looking to get a pair of boots!

I also paid $40 in advanced still couldn't find said he would contact me never heard a thing.. Low…read morelife running the place. Black lives or money doesn't matters ..we want to support our own but they won't support us. Sad

Very very disappointed With this business I looked at reviews of a show five stars Debra was rude I…read moredidn't know they didn't take debit so she refused to take my boots once the guy overruled her and took my boots I waited three weeks to get them back I called and called And was told that my rubber soles had not came in . they couldn't find the ticket number I went up there and my boots were there they had not been polished they were supposed be a rubber sole .it was not the right sole at that 3 weeks terrible service three weeks . And to top it off they weren't even polished ! I have to say there was one young man to try to assist me but I guess his hands were tied

They delivered my shoes they are the wrong size, I called the store a couple of times to get the…read moreright size no one answered, and I even left messages for a call back.

Vicious and mean staff! They blamed everyone but themselves for 4 different incidents in screwing…read moreup my order. Dale is the worst for customer service I've ever dealt with and I don't criticize easily. Totally horrible experience with this company.

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Fabulous service and great follow up. He Is very thorough and if you look at his website you will…read moresee that he is incredibly creative and can make works of art out of Birks - Who knew?!!!

BEWARE! I had an awful experience at Best Cleaners and want to warn anyone considering bringing…read moretheir luxury items here--DON'T. I brought in a large order including three handbags and a pair of suede Birkenstock slides. Among them was my Louis Vuitton purse with vachetta leather. I was initially told that my items would take extra time because they were being "outsourced to a leather professional." I patiently waited two weeks to pick up my items, trusting they were in the hands of someone knowledgeable. Big mistake. When I got my items back, I was absolutely horrified. My Louis Vuitton was completely ruined--its vachetta leather was darkened, burnt-looking, and destroyed. My Birkenstocks were also discolored beyond repair. When I reached out to discuss the damage, I was met with a dismissive, cold, and unapologetic response from the owner. She took zero responsibility and instead blamed the "age" of my items--as if high-quality materials suddenly burn and discolor on their own! What's even worse is that their response completely contradicts what I was originally told. If my items were truly sent to a professional, why does the owner's response sound like Best Cleaners handled them directly? Were they lying from the start? To add to the horrible customer service, the owner never called me back despite my multiple attempts to get answers. I had to continuously reach out to her, only to be met with a rude, unprofessional attitude. And if you think this was a one-time bad experience, look at their other 1-star reviews. This isn't the first time they've ruined someone's items. Pay close attention to how the owner responds to bad reviews. They act sweet and professional at first, but the moment there's an issue, their attitude flips. Instead of taking accountability, they become hostile and defensive. DO NOT trust Best Cleaners with your high-quality items. They lack the knowledge to properly clean luxury goods and will refuse to take responsibility for any damage they cause. Save yourself the frustration and go somewhere that actually knows what they're doing. Please refer to the attached photos !

My very first and last time in this establishment was horrible. When I walked in, the young man…read morerolled his eyes and walked away from the counter. I stood there for maybe 5 min and he came back. Not, can I help you or good Afternoon. He said, what. That was my que to leave. As I walked out he made a smart comment, fuck you then. I wanted to say something, but my mind said keep walking. Would never do business with customer service like that.​