Totally agree with other reviews that they have no respect on your time. Twice that I waited…read morelonger than 45 minutes. The staff were annoyed when I asked when I can see the doctor. While those arrived later than me got out before me. After I saw these other reviews, I got an a-ha moment. I felt I was discriminated or at least not welcomed at this office. I will not go back again.

I'm typing this review WITHOUT GLASSES!!! My cataracts are gone and so is the yellowish haze they…read morecaused and for the first time in decades because of the implanted lenses, I can read up-close, can easily see my computer screen and can read highway sign...all without glasses. Dr Roberts is so smart and a pleasure to deal with. Google his name and read his remarkable bio! He uses "state of the art" EVERYTHING! His staff is lovely... I can't say enough.

Great location with an indoor parking garage connected to it. This office is in the first floor…read moreright by the front door. Dr. Chu is very knowledgeable and has always been great with me. She is very patient and always very pleasant. Both her and Dr Summerfield have helped me before and they are the best eye doctors. The Washington Eye Institute has some of the most advanced testing machines and they know how to treat patients well.

From the owner: Discover top-tier eye care at our Rockville facility at Washington Eye Institute, where expert…read moreophthalmologists deliver comprehensive exams, cutting-edge vision correction, and treatments for various eye diseases. Trust us for personalized, advanced care in a state-of-the-art environment.

Got there ten minutes early and was delighted that they took me back immediately! BUT, then I sat…read morein the examining room chair for nearly an hour waiting for anyone to see me! No one came to tell me what was happening or why I needed to wait for that long. No one came to apologize or tell me if the doctor would be in to see me soon. NOTHING. NADA. After waiting in that examination chair for nearly an hour, I got up and left!

I have been a patient of Dr. Gross and Dr. Nicholas for almost 10 years now and have nothing but…read morethe highest regard for both of them. I give them top scores on their thoroughness, patience and knowledge. However, the incompetence of their office staff as of summer/fall 2025 has forced me to search for a new ophthalmologist. Appointments made have been cancelled without a call. Appointments I never made have been marked as missed. Numerous screwups with scheduling without accountability. Staff rarely answers the phone direct, are often rude and will not return a message. This is all the more frustrating when it takes months to get a new appointment. I've left numerous messages now with the office "manager" without a single call back. Honestly, I doubt the doctors know how bad their staff is treating people and how often they drop balls. How would they? There's no way to contact them directly. Maybe that's the issue. Some docs have private voicemail. They do not.

Very nice, very professional and thorough, and the first time in years I've actually gotten a…read moreprescription for glasses that met my needs.

I now use Dr. Hendrix as Dr. Agritellis does most of the surgeries and is very busy doing the…read moresurgeries and post surgery procedures. Dr. Hendrix is also excellent and spends a lot of time explaining everything. I never feel rushed and never felt rushed with Dr Agritellis either. I am very pleased by the care I receive. I have referred many friends and family members to these doctors and they have all been very pleased.

I have changed optometry offices over the last several years because I have not been satisfied with…read moreany of them. That all changed today. A few weeks ago, I called to schedule an appointment. I was told I should complete the patient form online and bring it to my appointment. This morning, on the day of my appointment, I received a text message an hour before my appointment instructing me to wait in my car when I arrived and to call the office. Erika answered my call and said I could come in and to knock when I was at the office. She brought me back to do the initial intake and and the pre-exam tests. I have major anxiety when it comes to the air puff test for glaucoma. She was patient as I had a hard time keeping my eyes open as I always blink like crazy. I asked if it was ok if I lifted my lids to keep them open. That seemed to work. At one point, I actually let out a faint scream because I was startled. Once we were done with the pre-exam she brought me to a room to wait for Dr. Vicky Wong. Dr. Wong was very thorough in explaining what she was doing during the exam, the test results, and with her recommendation since I mentioned that my eyes have been irritated and dry. She suggested that I look away from my monitor during the workday every 30 minutes and to blink. She also gave me a prescription for Xiidra eye drops to use for six months which should help to produce real tears. I was offered a sample and discount card. Note: Allied Pharmacy is conveniently located on the same floor of the building. I had to schedule another appointment to come back to have my pupils dilated to finish the eye exam as I wouldn't be able to see very well for two hours afterwards and I had to go into the office today. When we were done, Kim Barnhouse, the Office Manager, assisted with the payment and scheduling my next appointment. When I got home, I noticed that my state of residency on my receipt and prescription reflected MA and not MD, so I immediately called the office and Kim corrected them both, had the prescription encrypted, and emailed both files to me. If I had any issues with receiving them, she offered to fax or mail them. Sharon Pollack assisted with adjusting a pair of sunglasses I have as the frame had gotten loose. She suggested if I leave them in the car that I shouldn't because they can get warped. She said I could come back any time to have them tightened. I can't say enough good things about the staff in the office. They are an all-star team and the epitome of customer service. I have never experienced this level of service before from ALL the office staff. Everyone is professional, personable, and helpful. I am certainly going to recommend them to anyone who asks. This will be my long-term optometry office from this point forward.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

Dr. Lebowitz and his staff are excellent medical professionals. I know I'm getting the best eye…read morecare exams. I've been a Potomac Eye Care patient for over 15 years. The eye glass selection is perfect. thank you. Regine Morris

Simply the best.... I have always gone to "factory " eye centers - where you feel like a number…read more Potomac Eye Care reminds me how health care uses to be... they are kind and patient. They are insurance wizards- can not recommend them enough!

I have been going to Viilage Eye Center in a Potomac for at least a decade. Dr. McConarty is…read moreexcellent and the staff is extremely nice and helpful!

Dr. McConarty is a thoughtful, outstanding optometrist who helped me with my eye problems and…read morevision the way other optometrists could not. He also took his time to explain things to me and take a holistic approach. Linda, the office manager at the Village Eye Center in Potomac, is a perfectionist who has become the most trusted optician for me - her ability to design and adjust my progressive lenses and guide me through every step of the process. Cant imagine anymore getting my progressive glasses from anyone else!