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    Lava Flow Shave Ice

    5.0 (2 reviews)
    Closed 9:00 am - 12:00 pm

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    10 months ago

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    10 months ago

    The food was good. The people are very friendly. The prices were fair. Love love lava flow good stand

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    Snowy Village - Taro

    Snowy Village

    3.8(50 reviews)
    38.4 mi

    I love Snowy Village and this Federal Way location was very consistent with the other locations…read morearound the Seattle metro. I always get the mango bingsu, and it's always so good. The mango is sweet, ripe, and fresh, not frozen, and the flavor is even throughout the whole dessert. Some shave ice or bingsu places get bland as you go down and it starts tasting like plain ice, but Snowy Village does a great job keeping the sweetness consistent. It was very busy after the dinner rush, and seating was limited. People were waiting for tables, and there were only two staff members working, so they were rushing around a lot. We ended up making a little makeshift table from the outside patio, which they allowed us to use.

    I don't like to leave bad reviews, but I'm all for communicating feedback to improve processes and…read morealso save others from a bad experience. This was my first time at this location of Snowy Village, and it's been years since I've visited any of the others because IMO the quality has dropped off since the U District days. 1) We walked in and the smell was rancid. Smelled like bad milk, bad/sharp cheese, mixed with hot dairy and chemical cleaning products. So unpleasant we had to cover our noses with our shirts the entire time, and my sister even had to step outside to breathe. 2) There was only one employee working and drowning in orders when we came in at 9pm. Understandably close to closing time. Self-ordering kiosk was doing half the work. The employee didn't greet anyone walking in and only spoke to call out the names of the orders. 3) We finally got our order. Strawberry and Taro bingsoos with extra condensed milk, and a taiyaki trio. The taiyaki dough had unfortunately gone bad. We all tasted small pieces because we couldn't believe it, and it was true. It smelled okay, but the aftertaste was strongly bitter/sour and chemically. 4) I flagged down the employee to let them know that the dough had gone bad. He just said "ok do you want a refund?" I kindly said that would be appreciated, and he said "ok" grabbed the box, and went back to work. I was confused and had no idea if I was supposed to do anything next. Im used to refunds being processed on the spot and having to sometimes provide my card again. I waited a few minutes and flagged him down again to ask him if I needed to do anything, and without moving from the kitchen, he said no he'll find my order and I'll get the refund. 5) We poured the extra condensed milk all over our bingsoo, but then realized that there was hardened condensed milk at the bottom of the little cup that it came in. This only happens when the condensed milk is left out. When tasting it by itself, we realized the condensed milk was spoiled too :( I know working in understaffed environments is hard. Most likely, he was leaving things out because orders were back to back and he didn't have time. So I leave this review in hopes that management schedules more people, and improves their processes for food handling safety. Also, I'm disappointed to see so many business taking the humanity out of customer service. Self serve kiosks are replacing workers who can answer questions, provide recommendations, and represent the company in a warm way. Companies should invest in humanity again. As of now I don't see any refund for the taiyaki. I am hoping the whole order is refunded due to the condensed milk too. Order #24 on Wednesday 5/20 approximately 9PM.

    Photos
    Snowy Village - General area inside

    General area inside

    Snowy Village - Strawberry Oreo bingsu

    Strawberry Oreo bingsu

    Snowy Village - Mango bingsu

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    Mango bingsu

    Lava Flow Shave Ice - shavedice - Updated June 2026

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