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    Lavender

    4.8 (4 reviews)
    Open 10:00 am - 6:00 pm

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    west elm

    west elm

    2.4(83 reviews)
    1.3 mi
    $$

    I have shopped West Elm a bit over the years in various locations. I was pretty early to a concert…read moreat belly up and remembered I had a gift certificate so I decided to take a look. Upon walking in I saw two staff members talking to each other. I wandered the entire store and not once did anyone acknowledge me. Pretty surprising since there was only one other customer in the store. Another customer came in, and had to find a sales person to help her with her purchase. The other customer I saw also had to track down a sales person to ask a question. I wasn't in there very long and I saw a few things that I really liked. Some prices were reasonable and some were pretty expensive. Just depends on what you were looking for. I will probably look online to use that gift certificate unless I want to see the item in person first. It shouldn't be difficult to get help in a store or at the very least be acknowledged.

    If Mean Girls all worked together, it would be here. I had…read moreno idea the other reviews on yelp would be similar to mine - such dismissive and poor customer service. I came in on New Year's Day to return some pillows. I didn't have my receipt, only the original tags and my credit card statement which I completely understand is a hassle. I was willing to accept store credit, a reduced refund, etc. You may as well have thought I was robbing the store - the manager was called over and never looked me in the eye, demanded my drivers license and thrust a gift card in my hand and walked away. I still wanted to buy another item and I looked to the two women at the front desk who were chatting away and said "excuse me, please?". They literally looked at each other and said "Is she talking to us?" so I could hear. I felt invisible and unimportant. When they finally decided to look at me, they said no the items I wanted weren't at the store and didn't offer to help order them or check other locations. I couldn't leave fast enough.

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    Storefront at night

    Lavender - homedecor - Updated May 2026

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