Great prices on wine. Still highly competitive and helpful…read more Everybody kept offering to help.

Total Wine & More is America's Wine Superstore and is the country's largest independent retailer of…read morefine wine. There are 279 superstores across 29 states and continue to grow. When I lived in NY, there was 1 location in Westbury and in Massachusetts, there are 8 locations. All locations are pretty similar. The Total Wine & More in Natick is located in Cloverleaf Marketplace Shopping Center with other businesses such as Harbor Freight Tools and Burlington Coat Factory. The parking lot is huge so there are no problems finding a spot. The website, https://www.totalwine.com, is very user friendly and very helpful. I looked up the wines I was looking to purchase beforehand and it showed me the price, availability, and where in the store it is exactly located. There are also some delivery options. The prices aren't bad and were reasonable. I used the store pickup option to purchase 2 wines. I put in the order at 8:03am with a pickup the same day at 1:00pm and at 9:39am, I received an email stating my order is ready early. In the store, there is an Order Pickup counter. Very seamless process. Of course, I took a look around the store as well. The aisles were spacious and staff were available to offer assistance and were restocking. At checkout, there was 1 cashier open and when a line started to form, other staff members opened up to help. Total Wine & More has a great selection. Definitely worth checking out!

I went in looking for 3 specific items - 2 whiskeys and a tequila. Having never been there before,…read moreI asked for help in finding the items. The gentleman told me they had the Screwball whiskey and the tequila I wanted, but not the Travellers whiskey. So I bought the 2 items he did have and headed for the door. When I was almost out, he called me back and said inventory showed they had 6 of the Travellers, so he looked, found it, and I bought it. But wouldn't it have made sense to look for it before telling me didn't have it? Other than that, nice little place. I'd go there again.

Original review was for a different store. This place is great. No problems and very nice people.read more

already closed at 8:20 when sign out front says until 9 every day. change the sign or the hours!read more

Convenient is right. This is a small place but they pack in a lot of stuff. When in a pinch I can…read moreswing by and pick up some of this and some of that. The people are super friendly and provide me some laughs when I need it. Snacks, candy, drinks the typical fare and it is close to the pizza place, Walgreens, Bank of America and ATM and has free parking.

Maybe I have average expectations as any place that has Guinness is usually good for me. The staff…read morealso are quick to help answer questions I may have. Plus, they are located near a grocery store if you need to grab some food, too. They have a decent selection of beer and I can usually find wine that matches my interest. I have found the staff to be friendly and never had an issue there so the other reviews seem uncharacteristic to me.

This store is 20% more expensive than every other store. Selection is average, and service as well…read more There is a reason why the Town Center in Wayland has struggling stores. It's not convenient to get in and out of the Center. A shame for those of us who live in Wayland.

I went here to buy a bottle of Port. The price on the shelf was $17.99 but it rung up on the…read moreregister at $20.99. MGL c94 ss184c and CMR 7.07 states that the price on the rack prevails. Lincoln Liqour cashier refused to sell it at $17.99. Conversation went like this: "You're supposed to honor the rack price". His response was, "Sorry". "So you're not going to sell it for the rack price?". "Sorry". "MA law says you're supposed to honor the listed price". "Sorry". I had already handed him $21. My response was, "I'll have my money back, you just lost a customer." "Sorry." He hands my money back to me.

The store has been remodeled nicely. Good selection and decent prices. Definitely a good spot to…read morego and grab your favorite beer or wine.

Absolutely the worst customer service I have ever dealt with. I spilled some water in the entryway…read moreof the store as I was bringing cans to be recycled and was shouted at and told "I messed up the whole store" - absolutely unacceptable and will NEVER SUPPORT this crappy store again!!!!

If I could give this place zero stars I would... on several occasions the man at the register was…read moreEXTREMELY RUDE. Doesn't speak a word, ignores you and then taps on the card machine. Last time I was there, he gave me such attitude for no reason. Not a pleasant experience, and will never go back. Going to go to Sudbury wine and spirits where I'll probably pay double; but I'd rather deal with a nice staff.

Came here while exploring the area. Best decision ever! We arrived about 20 minutes before they…read moreclosed, but the cheesemongers were so friendly and helpful. They did not rush us off. We got to try and buy some fabulous cheeses and other gourmet products. The shop is well-organized and inviting. I wish I had more time to explore here. BTW, they will ship products, including cheeses, to you in the mail. Are you kidding me?!?!? How awesome is that? They even hooked us up with some baguettes since they were closing, and they baked the bread fresh every day. Win-win!!

Walk in with a meal, an occasion, or a bottle of wine in mind, and you'll leave with the perfect…read morepairings of cheese, charcuterie, more wine, bread, crackers, olives, cornichons, etc. And the family that runs the place is the best! I think everyone who works at Wasik's has been there for many years. When you shop there, you're part of the family as well. A true gem - ambiance meets expertise, slathered with fantastic taste.

It's a store that makes you feel good. Just the right size with a knowledgeable staff and great…read moreselection of wine and beer.

I had the single weirdest retail experience of my life at this place today…read more A brewery I like that doesn't often ship to Massachusetts announced a list of retailers who would be distributing their beers, Sudbury Wine and Spirits among them. Since they're a 15-minute drive from my house, I called when they opened to make sure they actually had it. No answer. Maybe their hours were affected by the coronavirus. Understandable, though there was nothing posted about a change in business hours on their website or Facebook page--and they proved to be unreachable on the phone, too. Finally, I decided to throw caution to the wind and head over there. When I arrived, the lights were on, the open sign was out, but the door was locked and there didn't appear to be anyone inside. I called again; no answer. I was about to drive away empty-handed when another guy pulled up, tried the door, and then knocked, and someone inside opened the door... Turns out it was another customer. The manager had gone into the back without realizing she was inside, still shopping, so we were all at a loss as to what to do. The other guy and I were there for this beer, so we headed to the back. It wasn't in the display case, but it was in the cooler behind it, so we each grabbed a four-pack--no one likes a hoarder these days--and headed to the front. Still no manager. He eventually emerges, but with no apology for keeping anyone waiting, and no explanation. He looked at the two of us with beer and said the limit was one CAN per customer, let us know how very difficult it would be to enter this new beer into their system and that it would take a long time to do that (he'd been open for over an hour at that point, and the beer had plainly not JUST gotten there), and then admonished us for going in the cooler. I've never heard of a liquor store that doesn't allow its customers into the cooler, and there were certainly no signs barring us from doing so. Perhaps if he'd been present in the store, he could have told us his rules? He also said he'd be calling his distributor and telling them to never distribute this beer through him again, since I guess he doesn't want business during a pandemic that's shuttering the economy? No problem--I won't be darkening his doorstep for any reason ever again. (Also, he could have sold out of the stuff faster if he'd allowed people to purchase four-packs...) The final straw was this: after ringing each of us up, he LICKED HIS FINGERS to open the paper bag he was putting our ONE CAN of beer into, and then grabbed the beer WITH THE SAME FINGERS to place it inside. I have seen so many businesses bend over backwards to be kind and thoughtful during this public health crisis. This was...not one of them.