I absolutely love this salon. My daughters have been getting their hair done there for a few years…read morenow and they never disappoint. The professionalism is always top tier. The stylist not only do hair but know hair. "Mary" always does my daughter dye... and she never dyes her hair a color that the process will damage her hair. Candace the owner ... puts in a sew in weave like no other. The salon is always clean, tidy and well kept. If you want your hair done right... book with them! Attached photos: ate photos of different colors she had done

First time and will definitely be going back. Clean environment and great energy. Candace was…read moreaccommodating and knowledgeable.

My color and sew-in was bomb! I haven't had a sew-in in nearly a decade and was nervous. Ora put me…read moreat ease, helped me pick a flattering color and style and made me look fabulous. She is a color master (that's usually what I go to her for ) and she never misses. She uses quality products and offers great hair services.

I found the salon through StyleSeat and then happened to know someone who gets her hair done here…read moreby Ora. I went on a Saturday for a color and silk press on my natural, thick hair. My experience was less than pleasing. I am not in the cosmetology business and maybe ignorant but what is it about salons booking a ton of heads when only two people are working? (One full stylist and one washer/blow dryer that day). My appointment was at 11. I wasn't in a seat until noon. I didn't leave until 5. I know that I had no idea what color I wanted. And even though Ora did try to help, I felt very much like an inconvenience to her. I was a new customer, who explained that I had only had permanent color done once. And she still seemed a little peeved at me not knowing what I wanted. She's the expert. Shouldn't she be able to help? And happily? When I complained that my head was tingling (reminiscent of the prelude to burning when I got my hair relaxed years and years ago) she made it seem like that was normal and that I needed to try to stay under longer to get the best color/effect. So I did. It took forever while she tended to the many other customers. But it very much felt like the dryer was her way of putting me and my services on the bench for a bit so she could do others. I will say that without a doubt my hair looked great once completely done. The color was amazing, the press was great. I didn't love the style but I figured I would just mess with it when I got home. I asked about waves like hers but she said it would be more money. To. Do. Some. Waves. With the same flatiron. So I just let it go. I paid 200 or so dollars which I know might not be a lot but for someone who never goes to salons and has been tending to her own natural/no-heat hair for years, it felt like so much for poor service. That was fine. It was what happened after that is the reason I am writing this review. I waited a few months to decide if I wanted to write this. But after multiple washes, pure aloe vera, masks, and deep conditioning treatments, I know my hair is ruined. More than five years of growing out and not putting heat on my hair -- all in the garbage. My curls are ruined. All I have to do is brush my hair and my natural, afro hair stays straight. Never, not since I used to relax my hair and started transitioning and saw my real texture, has my hair looked like this. I have cried. I have spent lots of money. And now to find some peace, I am writing this review. I genuinely DO NOT remember either Ora or her niece putting any type of heat protectant on my hair. I think at one point I even asked because I was worried. I warned her a billion times that my hair was NO HEAT NATURAL as of five years. No heat (save once). Or permanent die. Or relaxer. No precautions taken by Ora. And I know it's not just my hair because my own sister had tried to straighten my hair just once over that period of time and my curls came right back. The only thing I liked about myself -- thick hair on my head that I've learned to grow and protect -- is now gone. And I spent 200 dollars to ruin it. I will never be going back here. And unless you are not having service done on your real, natural hair (wig and weave), I would caution other newbie hair salon goers from going here too. Aside from the rudeness, tardiness, pricey-ness, etc, the most important thing is that my hair is ruined.

I went to Denise looking for someone to manage and restore my natural hair. From the moment I…read morewalked in Denise's Hair Studio not only did I know she would care for my hair as if it was hers I also felt at ease and comfortable. I never let anyone trim my hair from fear that they will cut to much off but that thought never crossed my mind when she recommended I get a trim. She explained why I needed it and what she was doing the entire time. Denise was very professional and I love my hair. I was so please that I later returned for a seamless weave install for my Birthday. She has a client for life. If you're looking for the best and professional stylist in Baltimore look no further!!! Photos: Red Hair/Silk Press Black Hair/ Weave Birthday behavior

Kimberly is amazing! I went to her on a whim, my usual stylist has a medical emergency right before…read morethe holidays and I didn't want to walk around looking like crazy. She friendly, funny and a fantastic stylist!

Kim is great! Recently started patronizing her business within the last two months. My hair is…read morenatural and she was able to get my hair very straight. Second time I got my hair curled and she did a very good job doing that as well. Both times clip ins were added that I brought with me. Her prices are average on a scale from 1-10. Her salon is located in owings mills, and very low key. Plenty of parking space as well.

I do not recommend this hair salon at all , Every one was Friendly at the salon , But they simple…read morecan not do hair I left there in tears and been in tears every since , Firstly they dyed My hair a color I did not ask for My hair is now orange and cut my hair way shorter than I asked . The owner did attempt to fix My hair but she cut it very short and when I got home I discovered one side of my hair was cut uneven and shorter than the other side , They destroyed my hair , I had been in tears every since I left this salon I percent do not recommend this salon !!!!!!!!!!

This was my first haircut since moving to Maryland and since the Rona took over the world and I was…read morevery happy with my choice to try this salon even though no reviews on Yelp. I am terrible with names so I cannot say who cut my hair but they we're quick to set up an appointment and friggen nailed my haircut. It has been YEARS since I got a haircut that was exactly what I envisioned in my head, thank you ladies so much for making it happen! The location of the shop is a little hard to find, it is a commercial space shared with an apartment complex, so calling ahead really helped, they helped me find the shop since my GPS kept pointing to the building across the street. Check this shop out, I'll definitely be back, the prices are so reasonable and the hair stylists are friendly and accomodating.

I had my first curly cut with Ashley at Diaspora Salon and honestly ended up exactly where I was…read moresupposed to be. I had been putting it off for a while because curly cuts can get really expensive, especially with how popular they've become online lately, but this felt completely worth it and surprisingly affordable for the level of care and service I received. Ashley was wonderful from start to finish. She explained every product she used, what she was doing throughout the appointment, and gave me realistic guidance on how to maintain my curls at home. I never felt rushed, but I also appreciated that the appointment was efficient. I was in and out in about an hour and 45 minutes. The whole experience felt relaxing and thoughtful. Two shampoos, a head massage, great conversation, beautiful salon atmosphere. I genuinely felt taken care of. As someone with alopecia who doesn't go to salons often, trusting someone with my hair felt significant, and Ashley made me feel comfortable the entire time. I drove from Washington, DC and would absolutely do it again. I even bought products afterward because for the first time in a long time, my hair felt manageable and healthy in a way I could actually maintain myself. I'll definitely be back to see Ashley again for upkeep and maybe a fun style here and there too. Really grateful for this experience.

I booked a Curl Discovery Cut priced at $265, over $300 after tip, based on how the service is…read moredescribed and marketed: a premium, consultative experience that includes thoughtful shaping, education, and guidance tailored to the client's curl pattern. That is not what I received. I arrived with long, full, healthy hair that I had spent years growing and caring for. My hair was mid back length, and I communicated clearly that my priority was improving the shape while preserving as much length as possible. I did not request a dramatic cut. There was no thorough consultation. Yasmine hardly spoke to me throughout my appointment. She asked a few questions at the outset. There was no education component aside from attempting to sell me products at the conclusion of the service. Despite my very clear request to maintain my length, a significant amount of length was removed, far beyond what was discussed or was necessary to improve the shape of my hair. That loss is permanent. It will take years for my hair to fully recover, and there is nothing that can be done in a follow-up appointment to restore what was taken. Beyond the length loss, the cut itself lacked cohesion. It did not account for the different shrinkage rates across my curl patterns, which range from approximately 3C to 4B, and as a result the shape dried unevenly in an angular helmet shape with blunt awkward bangs, rather than nicely framing my face. The styling portion of the service further obscured the cut. Extremely heavy product was used, weighing my hair down and masking the actual shape. I was not given meaningful education or instruction on how to achieve my desired style at home, despite this being a central component of what differentiates a Curl Discovery Cut from a standard haircut. I left without clarity on how to properly style my own hair and with a result that looked nothing like what I had requested. In addition, the handling of my hair during the service was uncomfortably rough. In the days following my appointment, I experienced ongoing breakage that I had not been dealing with prior. After the appointment, I attempted to resolve the situation in good faith. The only option offered was an in-person assessment and potential adjustment under the salon's service guarantee. No refund, partial or otherwise, was considered. Given the extent of the length already removed, the lack of trust created by the initial experience, and the fact that additional cutting could not undo the damage, returning to the same chair did not feel like a meaningful or safe remedy. If they were genuinely sorry for what happened and the aspects of the service that were not delivered, they would offer a meaningful remedy, not a requirement to put my hair back into the same hands that already damaged it. After my experience, I read additional reviews and noticed a consistent pattern. Multiple clients describe receiving little to no actual consultation or education as part of the Curl Discovery Cut, despite that being a core part of how the service is marketed. Others note difficulty working with looser or mixed curl patterns, overly heavy styling that obscures the cut, failure to account for shrinkage, rough handling during detangling, and breakage following their visit. When concerns are raised, responses from ownership frequently rely on the service guarantee policy rather than acknowledging gaps in execution or offering a proportionate resolution. I am attaching photos with my face blurred showing my hair before the appointment, immediately after, and once fully dry. Based on the documentation and the irreversible nature of the length loss, I do not feel this service aligned with what was advertised or justified the premium price. I am sharing this so future clients can make an informed decision, especially those with long hair, mixed curl patterns, or those seeking true consultation, education, and careful length preservation.

This is my 2nd visit to Shy Watters-Federal Hill. A posh boutique hair salon. Kind staff, great…read morecustomer service, exceptional leadership from the owner. Absolutely love De'Sheara. Her meticulous braiding style is UNMATCHED! Worth the drive and the money!

I was first introduced to Shy Watters in the summer of 2016. Since then, I have been a long-time…read morerepeat (and happy) client/customer up until recently. This review is in reference to her shockingly poor customer service, not the salon itself or any of the other stylists. Due to COVID-19, appointments could no longer be scheduled using the app, clients were required to e-mail stylists in order to schedule, completely understandable. On August 12, 2020, I had an appointment scheduled for 11:00 am, upon arrival at the salon, there was a notice posted on the door that Shy had a personal emergency and would have to reschedule. I live about 30 minutes away from the salon, and although disappointed that I wouldn't be getting my hair styled that day as expected, I was more concerned that my stylist was ok and in good health. I emailed Shy before driving back home, I said I hoped that everything was ok and to please let me know when I could reschedule. A few days pass, it's now Saturday, August 15, and I haven't received an e-mail response, so I decided to call her other location, Fells Point, because I'm not sure if Shy was still experiencing an emergency and I didn't want to be a bother. I was able to get an appointment with another stylist at the Fells Point location the very next day, perfect! It's Sunday, my service appointment went well, to my surprise Shy called the stylist who serviced me and told her to give me a 40% discount, it wasn't unexpected, but I appreciated her doing that. Later Sunday evening, Shy emailed me and apologized for the cancellation, again appreciated the personalized customer service. We emailed back and forth about my current style and discussed ideas about what I wanted to do next. During the conversation, Shy informed me that she'll be back to work fully starting the first week of September and that online booking would be back up as well. Fast forward to August 21, I happened to be browsing the app and noticed that a few September dates had opened up - one of those dates being the 9th, so I thought maybe she opened her book early, but I wasn't sure so I decided to email her for clarity - I desperately needed an appointment for September 4th as I have an event to attend on the 5th, so I emailed her to see if she had any availability on that day, as since the beginning of the pandemic, this has been our primary source of communication. Her auto-reply says to give her 24 hours for a response, again me not wanting to be a bother, I wanted to give her ample time to respond. On the morning of August 25, I decided to call the Federal Hill location, because I really need to secure an appointment for my upcoming event. A woman answers the phone and I'm greeted with "Shy Watters Hair Studio," I asked "hey, is this Shy," she responds "yes, may I ask who's calling" and in a jokingly manner, I responded "hey, this is Nickole don't mean to stalk you," and then the line immediately disconnects. I'm thinking it must be a mistake, Shy wouldn't hang up on me, what would be the reason? I'm just calling to get clarity on her availability. I called back 45 minutes later just to be sure, and received no answer. And to date, she has not replied to my email from August 21. I'm writing this review as a buyer beware, yes, the salon is great, Shy does do great work, that is not up for debate. However, the way that she handled the situation was poorly done and in bad taste. I have never experienced such terrible customer service. Unfortunately, I will no longer be able to support her salon or brand. Hanging up on customers (unwarranted, might I add) is unacceptable and unprofessional. Treat your clients with more respect.

Second curly cut & color with Lynnae. She's an incredible listener & teacher. I leave with a better…read moreunderstanding of my hair and how to care for it. She's brought out curls I didn't know I had. She's seriously an artist- sculpts your hair to frame your face perfectl.

I had the absolute pleasure of working with Caryn for two photo shoots, and she completely blew me…read moreaway both times. Her styling was flawless, creative, and exactly what I needed to feel confident in front of the camera. I'm usually very hesitant to let anyone trim my hair--but Caryn earned my trust, and I'm so glad she did. The trim was perfect. She's not only incredibly skilled, but also has a warm, caring personality that makes you feel instantly comfortable. Caryn listens, understands your vision, and brings it to life with precision and artistry. She gave my hair exactly what it needed, and I already know--I'm not going anywhere else. She's officially my new stylist! If you're in Baltimore and looking for someone who truly knows hair and cares deeply about her clients, Caryn at Drylands Salon is the one. Highly, highly recommend!