1. Lawrence H Bernstein MD

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Longmeadow, MA

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Lawrence H Bernstein MD

1.0 (1 review)

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Baystate Convenient Care

Baystate Convenient Care

1.0(3 reviews)
0.8 mi

STAY AWAY if you need an XRay ! I recently had an accident where I injured my lower back. The next…read moreday I went to an urgent care and got 3 different medications. Nothing worked, so I got an order for therapy. Being in a lot of pain, a few days later, before Physical Therapy started, I went to Convenient Care for an XRay. 36 years ago I broke my hip, and of course had surgery. The day after I had the XRay, I received a frantic call from my primary care doctor's office telling me that the XRay indicated that I had broken or fractured my hip again, and an ambulance would come get me. I said that if I broke my hip, I couldn't be walking on it, or going up and down stairs. She said that due to the angle of the "break" I could be this mobile. She also informed me that a blood clot could form and go to my heart, lungs, or brain and kill me. I told her that I was scheduled to start physical therapy that day. She strongly advised me against it and said GO TO THE HOSPITAL! So from 11:00 A.M. to 6:00 P.M I laid on a gurney, which just exasperated my injury more. I had a M. R. I. and at about 6:00 P.M. a doctor approached me and said that I could go home. My hip was NOT broken. What was being seen were old healed scar seams from 36 years ago. So the lack of ability to read my XRay correctly by a Convenient Care radiologist cost me a day in the hospital, and a delay in starting Physical Therapy.

Horrible medical establishment. State they are open until…read more4:00. No they stop taking patients at 10:30. No where on their website does it state this. Drove a distance to be seen for an urgent matter and was told oh we are not taking any more patients. Baystate drs stop recommending these awful urgent care businesses.

Family Care Medical Center

Family Care Medical Center

2.8(10 reviews)
3.0 mi

Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.

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Lawrence H Bernstein MD - familydr - Updated July 2026

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