Horrible experience, Go elsewhere This business should FIRE…read moreTHE ADMINISTRATION STAFF. The attending receptionist can care less for the patients she engages at the front desk. Pathetic people skills One week later and the referring physician is still waiting for An X-ray result. no one cares when you call there Rude customer service person answering the referring physician line and hung up Operator says They are aware of their bad reviews on yelp They do not participate in digital records service like other imaging centers. Go to Carlsbad Imaging Instead.

San Diego Imaging cut the number of lobby reception staff to 1 or 2 people -- far fewer than needed…read morefor very busy practice! SDI now adds an additional lobby "wait line" marked by an unstaffed podium. Prepare to wait in line with other ill, disabled patients & family 5 to 10 min just to check in -- after you arrive at lobby! Reception staff always on the run, answering phones, faxing results, checking in pts, "I'll be right with you . . ." Formerly welcoming, they're now overworked, stressed -- "just business . . ." Pts/family see what's happened and try to be helpful. SDI customer service now crippled by unhelpful, unwise, purposeful degradation of reception service -- to add to already rich SDI profits? Sick patients/family coming for help should not have to help SDI staff to be able to function comfortably at their jobs and to work in a pleasant healthcare work environment. One can only hope SDI Administrators and Physicians take note . . . At some point pts and MD referrers will vote with their feet!

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

The staff here are fantastic. Especially the receptionist, Bianca. She was so kind and caring and…read morewent above and beyond to try and help us.

Great MRI experience with knowledgeable and friendly staff that made my Whole Body MRI go as smooth…read moreas possible.

Very easy here to get some imaging done. Results were ready fast and they were on time…read more Just a note: you can park in any of the underground or above ground lots above Regents Row. But you can also get one of the 1 hour spots right in front of Imaging Healthcare if you can snag one. Check also exactly where this place was - I thought it was the old Open MRI place facing north on the south side of the Regents Row complex, but it actually is facing east away from Regents Road, closer to the Marriott hotel. Anyway, very easy place to go!

No wait time, everyone was very nice and personable. It was actually a great experience.read more

Booking and check in process is easy cheesy. Login through their portal, create account, answer…read morequestionnaires and make payment were very easy to follow. They send reminder and check in texts to help guide you each step of the way. Parking lot was easy to access, as was the entrance to the facility. Front office staff greeted upon arrival, very friendly and professional. The imaging specialist was absolutely fabulous, very friendly, professional, and caring. They walked me through the whole procedure, and ensured I was comfortable throughout. They followed up with expected results timeline and checkout. Overall smooth process! Office staff is friendly, waiting room is spacious and very clean,

IHS is centrally located in Hillcrest, with scheduling as early as 7 a.m. A peaceful, large seating…read moreexperience awaits. A text message asks you to pre-register. Pay at that time or at your appointment. The day of your appointment another text message asks you to "click" on arrival. At the entrance, use the kiosk to check-in. Now take a seat. I have been to this facility twice this year. Each time I was seen at my appointment time or earlier. The staff is pleasant. Parking lot(free,) metered street parking.

I had such a nice experience here! About a week before coming, I had my first ultrasound at a…read morewomen's clinic and was told they couldn't see much yet, they said I couldn't go back since it wasn't a confirmed pregnancy (since they didn't see anything) which left me feeling very anxious. I found this place on google and got scheduled for same day!!They were able to see my baby's heartbeat and let me know I was 5 weeks and 6 days along. It was such a special moment. The staff was incredibly kind, professional, and reassuring throughout the entire appointment. They made me feel comfortable during what is my first pregnancy. I left feeling so much more at ease and excited. I highly recommend Mommy and Me 3D/4D Ultrasound to any expectant parent looking for a warm, welcoming experience. Thank you for making such an unforgettable milestone so special!

Super dissappointed in my ultrasound you can't even see anything in the photos they printed me. I…read morebooked a 4d and she said she couldn't make it like that. Total waste of money. The tech rushed because someone else was waiting and literally paid 100$ for 4 min of their time. Will not be back and recommend no one to come here total rip off. Will post the pics it's all black and u can't see anything.

Absolutely terrible experience. I had a 9:30 appointment, arrived early at 9:15, and completed all…read moreof my paperwork online ahead of time so there would be no delays on my end. Instead, I sat in the lobby and watched two patients who arrived after me get called back before I did. The only update I was given was that they were 15-20 minutes behind, which didn't make any sense because my appt was 9:30 in the morning. I was left sitting there for an hour and a half like my time meant nothing. I finally had to go up and complain just to be seen, and that's when a room was magically, immediately available for me to be taken back to. What is the point of making an appointment if the office has no respect for the schedule or the patients waiting? Completely unprofessional, disorganized, and disrespectful.

My experience with MAX MRI was very welcoming. Sam & Saira are very kind and thoughtful, they make…read moreyou feel valued and that your in the right place. Scheduling appointment's were easy and convenient, I recommend to anyone looking to have an MRI, please give MAX MRI a call, you won't regret it . 5 STARS

Scheduling is really hit or miss. The waiting time to get through to the schedulers is usually…read moregreater than ten minutes. The first time I had to fax the order. I did that. The next session (the next day) I had to fax the insurance authorization. I did that too (the next day). The third time I was told the doctor who ordered the test was not in Scripps' system (?). The scheduler had to call her supervisor. After ten minutes, the call dropped. So far, I have invested 40 minutes. I think the schedulers work from home. It would be much better for your customers if the schedulers knew all the gating issues in the first call rather than have to solve the problem over the course of four calls. You are a well-respected medical institution, scheduling should not be that difficult.

The waiting room has a self-serve water station that serves cold or hot water (although I only…read moretasted the cold water). Overall, the water experience of this waiting room exceeded my expectations and is above-average quality for a waiting room. I recommend this water.

The staff was so warm and inviting, the x-ray technician was patient and kind. I wish all my…read moremedical visits were liike this experience. Top Quality! R. Martin

May 22 , 2026 I had cranial non contrast MRI and costs was $499 at Expert MRI!…read more My Doctor referred me to Max MRI, costs $400.00! I chose Expert MRI since closer to home. It is unethical for an Expert MRI office performing the identical service to charge $99.00 more! The billionaires owning stock etc have plenty of money! We working class are treading water to survive! Do not support Expert MRI price gouging. Anne Cridler