I had two very different experiences with Logan Express staff this morning…read more First, I want to recognize Laura Donna, who was scanning tickets. She was absolutely wonderful--friendly, welcoming, and an absolute gem. Her positive attitude at 5:30 in the morning made a real difference and is exactly the kind of customer service travelers appreciate. Unfortunately, my experience with the driver, Amy, was the complete opposite. While luggage was being loaded, I tried to place my own bag in the compartment. Rather than politely asking me to let her handle it or explaining the procedure, Amy rudely told me I was "trying to do her job." Her tone was unnecessarily confrontational and made for a very unpleasant start to the day. Laura Donna was kind enough to acknowledge my frustration afterward, which I appreciated. It's unfortunate that such excellent customer service from one employee was overshadowed by the poor attitude of another. I hope Laura Donna receives the recognition she deserves, and I also hope Amy is reminded that professionalism and courtesy are just as important as getting passengers to their destination.

Someone shared that they parked at this location and took the bus to the airport terminal. I…read moreattempted to make a parking reservation, but the option was not available. Their location is conveniently close to the highway entrance. I got lucky and found a parking spot as someone was leaving at the time I arrived. It was easy to pay for tickets, and it was a very smooth ride. The driver was super friendly and helped with my luggage (very deserving of a good tip). I was dropped off at my terminal in a timely manner. My return was really smooth, as they arrived within a few minutes of the scheduled time (which makes sense since they pick up from different terminals). Again, it was a smooth drive back and another friendly and helpful driver.

North of Boston, Wellington MBTA station is in Medford and serves the Orange Line. The station does…read morehave a large 1300-space parking garage that is linked to the station with a long pedestrian skybridge that goes over the tracks and a maintenance facility. Overnight parking (up to 10 nights!) is permitted. The station is fully handicapped accessible from the parking garage area. There are audible and visual displays of the next trains in both directions. The ticketing lobby has a number of kiosks for purchasing a ticket or adding value to your CharlieCard. There is a small Dunkin Donuts kiosk just outside the ticketing area. The station is between Assembly (inbound, towards Forest Hills) and Malden Center (outbound towards Oak Grove).

When we were in the Boston area, we used this train station a couple of times. It's not very clean,…read morebut it was very convenient to park there and go to the city and back. Kids 11 and under rode for free, but you have to enter with them right in front of you, we didn't realize that until a worker told us, but we had already used our credit to pay for the kids. We were also told at the station that kids 12 and up have to pay as adults, unless they live in Boston and get a train card at their school.

Very professional and punctual. The car are clean and comfortable. Good communication and…read moreaffordable. I HIGHLY RECOMMEND!

Very friendly, on time, couldn't have made it easier for us to get out of TD Garden and find him.read more

Where to begin…read more Short Version: Not dependable if you have a timely event (Show up late) Awful customer service once they have your money (Excuses after excuses and passes blame to the company that they subcontracted) Drivers showing up not knowing where they are supposed to go or how to get there (passengers giving turn by turn directions) Resulted in a delayed wedding Long Version: We hired McGinn to shuttle for our wedding. I booked over a year in advance seeing as every vendor wedding related seems to book up fast. They didn't require a deposit or anything and didn't want money until just before the event. Everything leading up seemed to go very smoothly. The day of the event, and leading up to, I asked for the drivers contact information. Being that I would be occupied for the day, I wanted to get this to someone in the event something went wrong. Whether he forgot, didn't have it, or was just plan sloppy, I didn't get that until half hour before the busses were supposed to arrive and by that point I was occupied with other wedding things. So the fun begins. The agreement was the busses (2 total) were leaving the hotel to drive to the venue at 4:15. No later. Any guests that were late were to find their own ride. That how we wanted it. Only one bus shows up on time. They have 15 extra guests load the busses only to kick them off because of capacity. Not a huge deal, but you would think you might count. The 2nd bus shows up 30 minutes late. I had people calling me while I was doing pictures, etc because they weren't sure if we had a ride that we promised. So we had people ordering ubers, driving when they didn't want to drive (they plan on drinking), and other standing around in confusion. Sort of embarrassing. Finally they load the 2nd bus and the bus driver has no idea where he is going. Not only lacking directions, he literally didn't know what the venue was. Passengers had to put directions into their phone and guide him. I called Jim at McGinns, my point of contact, and he decided to pass the whole thing off on traffic for being late. Guy, you run a transportation company. Its a Friday in Boston. You think you would give yourself enough time and not be shocked by some traffic. Keep in mind this was a pick up in Danvers, so not running around the streets of Boylston and normally a 25 min drive for them). The bus should have given themselves enough time to get there at 3:45 considering it also takes time to load passengers if you are leaving at 4:15. At worse the traffic doubles the time it would have taken them to get there and they still arrive at 4:15. Everyone else was on time except the bus so I'm not sure how much traffic there really was. He then wanted to pass the blame off to the company he subcontracted to. Jim, 1) not my problem we booked 1 year and advance and then you were subcontracting. 2) we sent you the money, not whoever you hired. Responsibility stays with you. Business 101. I didn't want to ask for much in return, just something for them to admit some guilt and realize they made a mistake. A couple hundred bucks wasn't going to change our lives or theirs, but I wanted to make them admit their mistakes. Anytime Jim said he would call me back, he wouldn't. He said he would have the owner call, he didn't. I can't tell if its the mistakes they made or how they handled it that were worse. STAY AWAY

My child's middle school contracted P&B for a school trip from Beverly, MA to Charlton, MA. Upon…read morereturn, while waiting for my child, I witnessed the driver yanking out bags and throwing them, at least 10 feet away from the bus, into a pile. Bags were all over the place. He just yanked them out with a pole that had a hook on the end, picked them up and threw them. My daughter's brand new digital camera was smashed because of the driver's negligence. She didn't even get to take photos during her trip because of how the bags were thrown. She told me that the driver smashed it when they arrived on the first day of the trip. She's very upset over this, as am I, because she was not able to take photos during her week long trip. The $100 camera could be replaced, my child having photos of her and her friends on a once in a lifetime trip can not be replaced.

BEWARE!!! With a 5 star rating I expected a simple straight forward transaction. Instead, Town…read moreLivery took my money and GHOSTED my attempts to redeem pre-paid airport transportation for two seperate qualifying/conforming rides through groupon..... *Airport* rides Town Livery employee? owner? manager? Mr Valdez, confirmed availability for both dates but would not honor the Groupons???? (!!!!!) He claimed I couldn't use the Groupon for an airport pick up despite my purchasing exactly that. I sent him a copy of my Groupon to clear that up for him since he required an additional $139 for a 100% prepaid ride. Folks that over 100% more than my valid groupon. Misunderstanding , or, switch and bait? No response. Mr Valdez not knowing what I bought isn't the problem. Not responding, and not honoring pre-paid rides, not refunding, not scheduling, not confirming, and leaving us in the lurch is the complaint. Bad business. I've gotten no response. No one has responded. At all. Reliability and confidence is important to me for an airport ride. 0 stars at this point. Evidently Town Livery is renaiging on my purchase, keeping my money and hasnt responded to phone calls emails, or their email contact page . Of course Im trying to reach them! My trip is 1 day away and Im forced to scramble for transportation I paid for weeks ago. Hey, Town Livery, Im so disappointed . Don't be jerks. Don't sell groupons you don't intend to honor. Don't take people's money like this. You're not selling pizza. You sell reliability and transportation. I paid for both and got neither. Town Livery will you make this right? , Or, issue a full refund? Til either, Town Livery earns this zero star review. I can accept that Town Livery doesn't appear to want/need my business and patronage. Fine. Refund my money. I'm happy to update/ change this review, if and when, my experience with Town Livery changes from this status . (4/14/2019)

Exception service. I've used Town livery for airport transport & his party bus services. He was…read morevery accommodating and was able to get my VIP access to the best spots in the city at a discounted rate. Kervin is fantastic and a very clear communicator. He follows up many times prior to my reservations. I feel like a celebrity when i use his services. I can go on and on. I recommend them for your transportation needs

Best service period, Punctual, courteous and great vehicles…read more Use him all the time . Easy to get in touch with and sends reminders when your ride is scheduled

We decided to try this out for a friends Birthday. The owners, two sisters work really well…read moretogether to make the event memorable. It was nice to be able to hear what we love for music during our journey- great speakers on the bus and Lisa was on top of making sure we were enjoying ourselves. Love love love the drive to the Front Porch and the route we took along the coast on the way back. What a experience. Maria drives the bus very well and Lisa keeps the ladies having fun!

My friend booked Freddie for a group of us to celebrate her birthday. Maria and Lisa worked with…read moreher to design the exact experience she wanted. They were wonderful hosts and took great care of us. Bus was comfortable and the refreshments were flowing. A unique and memorable way to celebrate. 12/10 would recommend!

Affordable Airport Cab was the best taxi service ever! So polite and accomodating. The car was in…read moregood condition and the ride was quick and seamless. I am definitely keeping his card handy!

Called yesterday for a 5 am pick up this morning. Not only did no one show up, no one answered the…read morephone or called me back. I had to drive myself to the airport. Do not use this car service