Where to begin. Short Version: Not dependable if you have a timely event (Show up late) Awful customer service once they have your money (Excuses after excuses and passes blame to the company that they subcontracted) Drivers showing up not knowing where they are supposed to go or how to get there (passengers giving turn by turn directions) Resulted in a delayed wedding Long Version: We hired McGinn to shuttle for our wedding. I booked over a year in advance seeing as every vendor wedding related seems to book up fast. They didn't require a deposit or anything and didn't want money until just before the event. Everything leading up seemed to go very smoothly. The day of the event, and leading up to, I asked for the drivers contact information. Being that I would be occupied for the day, I wanted to get this to someone in the event something went wrong. Whether he forgot, didn't have it, or was just plan sloppy, I didn't get that until half hour before the busses were supposed to arrive and by that point I was occupied with other wedding things. So the fun begins. The agreement was the busses (2 total) were leaving the hotel to drive to the venue at 4:15. No later. Any guests that were late were to find their own ride. That how we wanted it. Only one bus shows up on time. They have 15 extra guests load the busses only to kick them off because of capacity. Not a huge deal, but you would think you might count. The 2nd bus shows up 30 minutes late. I had people calling me while I was doing pictures, etc because they weren't sure if we had a ride that we promised. So we had people ordering ubers, driving when they didn't want to drive (they plan on drinking), and other standing around in confusion. Sort of embarrassing. Finally they load the 2nd bus and the bus driver has no idea where he is going. Not only lacking directions, he literally didn't know what the venue was. Passengers had to put directions into their phone and guide him. I called Jim at McGinns, my point of contact, and he decided to pass the whole thing off on traffic for being late. Guy, you run a transportation company. Its a Friday in Boston. You think you would give yourself enough time and not be shocked by some traffic. Keep in mind this was a pick up in Danvers, so not running around the streets of Boylston and normally a 25 min drive for them). The bus should have given themselves enough time to get there at 3:45 considering it also takes time to load passengers if you are leaving at 4:15. At worse the traffic doubles the time it would have taken them to get there and they still arrive at 4:15. Everyone else was on time except the bus so I'm not sure how much traffic there really was. He then wanted to pass the blame off to the company he subcontracted to. Jim, 1) not my problem we booked 1 year and advance and then you were subcontracting. 2) we sent you the money, not whoever you hired. Responsibility stays with you. Business 101. I didn't want to ask for much in return, just something for them to admit some guilt and realize they made a mistake. A couple hundred bucks wasn't going to change our lives or theirs, but I wanted to make them admit their mistakes. Anytime Jim said he would call me back, he wouldn't. He said he would have the owner call, he didn't. I can't tell if its the mistakes they made or how they handled it that were worse. STAY AWAY read more

My child's middle school contracted P&B for a school trip from Beverly, MA to Charlton, MA. Upon return, while waiting for my child, I witnessed the driver yanking out bags and throwing them, at least 10 feet away from the bus, into a pile. Bags were all over the place. He just yanked them out with a pole that had a hook on the end, picked them up and threw them. My daughter's brand new digital camera was smashed because of the driver's negligence. She didn't even get to take photos during her trip because of how the bags were thrown. She told me that the driver smashed it when they arrived on the first day of the trip. She's very upset over this, as am I, because she was not able to take photos during her week long trip. The $100 camera could be replaced, my child having photos of her and her friends on a once in a lifetime trip can not be replaced. read more

Tip for brides-to-be: If you're looking for a shuttle service for more than 12 or so people, don't hire a limo company to do the shuttle service! I looked into every local limo company I could find, and none of them had a bus large enough to transport all of my hotel guests to my wedding venue, so I would have either had to hire multiple shuttle buses or have them make multiple trips. I was really starting to panic a little bit about the logistics, when I stumbled upon McGinn Bus Co. They allowed me to hire them in 2 blocks, rather than the other limo companies who required me to hire them for the entire duration of the event (about 10 hours), even though I only needed them for a couple of hours at the beginning and a couple of hours at the end. Another major bonus: their bus was big enough to fit all of my guests onto! Their minimum block of time is 4 hours, but the price for that block was very reasonable compared to other companies I received quotes for. I chose to have them make one trip from the hotel to the wedding venue at the beginning of the day, and then I had them make 2 trips back to the hotel at the end of the night, so that people could choose how late they wanted to stay for the after party. I dealt with Jim during the booking phase, and he was always quick to return my emails and calls. On the day of, they showed up on time, and I'm told by my guests that the driver was very friendly. As an added bonus, there was even a bathroom on the bus, which is always a plus after a night of drinking! Overall, I am thrilled I found McGinn Bus! They saved me a lot of money and frustration! read more

Worst bus company--- stay away! I was a guest at a wedding who used this company. The bus driver got lost in the community near black swan and literally could not turn the bus around!! We missed the first half hour of cocktail hour! As a guest I decided not to tell the bride however I was sure to Identify which company they used as I would never select them in my own wedding!! Buyer beware! There was no apology and only attitude. read more

Jim from McGinn Bus Company was so personable and easy to communicate with. This company was recommended to us from our wedding venue, Willowdale Estate, and we are so happy to have worked with them! The buses were on time and drivers were very professional. The seats were very spacious and comfortable for all our guests. read more

McGinn Bus Company provided a guest shuttle from our hotel in Burlington, MA to the wedding venue in Lincoln, MA and back at the end of the night. We worked with Jim F. who was really helpful and they were very flexible. After looking at multiple places for shuttle transportation, McGinn definitely offered the best value for us. The bus was clean and the driver was professional. read more

We used McGinn as transportation for our guests to from the hotels to Willowdale Estate. From what our guests told us, they were professional, great drivers and took care of everyone will being transported. Definitely would recommend to use for your travel needs especially if you have over 100 people attending from out of town. read more

Seen these buses around for years. Always pictured a bunch of blue hairs heading down to Foxwoods to gamble away their monthly checks. 38 of us rented one of these buses for a Sox game. Now picture this -- this little outing was through one of the local Italian American social clubs. Picture 38 Italians on a bus heading to a game at Fenway. Nuf said. But lets review the bus. Turns out the driver had the wrong address and was waiting for us about a block away. 15 min. late a call was made & he was there within 2 minutes. The bus was one that I suspect could have held maybe 50 passengers? Comfortable enough, the driver had no problem with the fact that we brought food & drinks on the bus. Large clean bathroom, the driver was friendly, seemed like he knew what he was doing & we had no problem finding the bus after the game. It took about an hour for all of us to get back on the bus after the game & he didn't seem to mind the wait. Money well spent. No complaints. read more

I would recommend that everyone stay away from this company! We hired them to provide two buses to transport our wedding guests from hotel to wedding venue and back again. Only one bus arrived at the hotel on time. The driver of the first bus was either unaware that there was a second bus coming at some point, or chose to ignore this. He crowded all the passengers onto his bus, making our guests stand in the aisles for the entire trip and exceeding the 55 seat passenger limit. We received a phone call from the second driver approximately 20 minutes after he was supposed to be at the hotel....he wanted to know where the guests were! This is unacceptable and incompetent communication between drivers and dispatcher. When I attempted to discuss and resolve this problem with Mr. Schulz, the general manager of McGinn Bus, he seemed dismissive and totally uninterested in acknowledging their mistake or in resolving this problem. In fact, we paid for a total of four bus trips, yet only received three. He seemed content to pocket our money and made no effort to apologize or to offer a refund for the undelivered service. He did not return phone calls and provided horrible customer service. I would never recommend this company to anyone! read more

We hired McGinn for our NYE wedding. We ordered 2 55 passenger buses to transport people from the hotel to the reception and back. I spoke with Jim to coordinate this multiple times. However, only 1 bus showed up the whole night. I wasn't aware of this until after the wedding when we had to cram 80 people into one bus. I heard from guests after that on the way over there people had to uber and carpool together because there wasn't enough room. This is specifically why I got 2 buses, to avoid this! The bus driver was also very argumentative that there was only 1 bus ordered and also pulled my dad aside and was asking him how he was going to pay for the extra people on the bus! Although we did get refunded the money for the second bus that never showed up and was notified the error was on "the dispatch" department, I would never recommend this company to anyone. There's always something that goes wrong on your wedding night, but unfortunately this was a big error and affected a lot of my guests. read more

Easy, professional and well priced! We hired 1 55 passenger bus for our wedding (round trip) and I had no issues! It was very easy to work with them. I recommend booking as early as you can! read more

Left my cell phone on a McGinn chartered coach late at night, nearly drained of power. Their maintenance crew spotted it, plugged it in to enable the Find My Phone message to appear, contacted me, and were extremely thoughtful and courteous, enabling me to collect it the next day. I am very grateful for their honesty and professionalism! read more

Very low price for a coach bus to and from my wedding (Oct 13). Only issue I had was that the two or three days before the wedding, I couldn't get a hold of anyone, and was a typical stressed out bride, freaking out about it. My (now) husband got through on the wedding day, and confirmed everything. Bus was on time both to and from the wedding. Good experience. read more

If you are looking to rent a luxury bus I would Highly recommend McGinn! My son and His fiancé were married on Nahant Island on a very narrow treacherous street and our driver Joel was marvelous. He navigated the tiny streets like a video game. At the end of the evening when he finished his second run back to the hotel one of our tipsy guests put wedding presents where we couldn't find them. When we called Monday morning Jim found them. He saved the day. read more

Not sure why my first review was hidden, but would not recommend McGinn to anyone for guest shuttle services. A month before my wedding I sent an email to confirm shuttle pick up times. Jim sent me an email back saying I never responded to his email, and that they were now booked. I forwarded the emails that I had sent him which clearly responded to his questions and confirmed the reservation. His response was that he was working on it. I waited two days and never heard from him again. No apology, no attempt to get another shuttle. I called extreme limo, who was booked but bent over backwards to help me find coverage from a different company. A vendor I didn't even book did more to help me than McGinn. Obviously the lack of organization is a problem, but honestly how they handled the aftermath is what gets the 1 star. The least you could do is apologize for your mistake. To date, I never got an apology or explanation about their mistake. read more

After planning an out of town wedding and having to rely on reviews, I felt the need to post this cautionary warning. Jim at Mcginn was great to deal with-made all of our arrangements and we find no fault with their timely arrival to pick up our guests downtown and return them downtown after the wedding. Fortunately, we had arranged for two buses to transport our guests as one bus arrived in rather poor condition-ripped seats, no air-conditioning, windows that didn't stay open and evidently engine problems. The bus broke down, luckily only five minutes away from the venue, and the first bus, after delivering the first round of guests, returned to pick-up the remaining guests, now standing on the road. If we had had only the one bus, and had it broken down on 93 closer to the city, what resulted in a ten minute delay in starting the ceremony, could have been an hour. So our warning is to make sure when you book that you discuss the reliability and condition of the bus being sent which is the only fault we find with McGinn. Ofcourse, in the two weeks that have past, it would have been nice if someone from McGinn had called to apologize. read more