Best decision ever to come here. Doc Flint is the absolute best optometrist I've seen in my 30…read moreyears of corrective wear. The office is clean and welcoming. The receptionists are all super friendly. Great experience.

I live in Lawton Oklahoma (not Calif) Dr Head has been in the Lawton area for years. I went to…read moreFamily Eye Clinic 3 months after cataract surgery. He took time to explain every condition I have with my eyes and explained how he aims to provide every patient with 20/20 vision, using corrective lenses. His lab is on site so you get your glasses very quickly and he's on-call for eye emergencies. Due to my astigmatisms, my vision could only be corrected to 20/30, But HEY that's a lot better than not seeing clearly in my 70s. His staff is knowledgable and kind. This will be my permanent Eye Facility from now on.

Customer Service has gone downhill. My glasses were ready OVER SIX WEEKS and NO ONE CALLED. They…read more"claim" that their system contact me -- blame the system of course -- but I have NO CALLS and no texts from the day they claim I was contacted. After a decade of going here, I will NEVER go back. You lost a customer today because not one single person apologized or would even consider that YOUR SYSTEM had a glitch. Also, people LITERALLY standing around. How about have a REAL HUMAN call when glasses are ready to be picked up. It's so easy to blame technology. Customer Service is a lost art and now this office has lost it too.

NO. just no. The front desk people are rude and the prices for frames and lens are insane. Do…read moreyourself a favor and go elsewhere. I took my prescription from this place at got my glasses and lens elsewhere for 1/4 of the price.

If you have an appt. It is good , but be prepared to wait. Also, they are open late, but lady at…read morefront desk leaves at 430-5, and the other personnel after 5 always act like they can't be bothered. I complained and apparently the Hispanic woman who eventually helped me after 5 has been complained about before.

My experience at Complete Eye Care-Lawton was unacceptable and feels like a scam. I want to warn…read moreothers before they end up in the same situation. We came in for an eye exam covered under TRICARE. The exam itself was fine, but when we were already checked out and about to leave, we reminded her that we wanted to order contacts. At that point, we were suddenly hit with a $150 charge for a "contact lens fitting." No one disclosed upfront that this would be an out-of-pocket expense not covered by TRICARE. Instead, the charge was added at the very end, after services were already performed. That is not transparency -- that is a bait-and-switch tactic. We called for weeks leaving voicemails checking on our prescription and no call back. ONLY when calling back we spoke to a representative that told us the contacts were never ordered and we were charged that fee which was never explained to us at all. To make matters worse, the employee checking us out, Karen, was rude and dismissive. She acted like she didn't want to be there or do her job. When we asked for a copy of our prescription (which is our legal right), she avoided giving it to us until we asked multiple times. By law (FTC Contact Lens Rule), providers are required to release prescriptions after fittings without patients having to beg for them. The fact that she withheld it until we pressed is extremely concerning and unprofessional. After leaving, I found other reviews describing the exact same problem -- people being charged $100-$150 at checkout with no proper explanation, and walking out with nothing but the trial lenses in their eyes. This shows a clear pattern of misleading billing practices and withholding prescriptions, not just an isolated mistake. Patients deserve honesty, respect, and compliance with the law. What we got instead was rudeness, surprise billing, and the feeling of being taken advantage of. If you're military or TRICARE, be especially cautious here. They advertise being in-network, but you will still get hit with hidden charges that TRICARE doesn't cover. I will be reporting this clinic to TRICARE, the Oklahoma Board of Optometry, and the FTC for investigation.

This was my encounter with Stanton optical on Sheridan. My wife and I went there because the last…read moreoptometrist wouldn't accept the new insurance offered thru my place of employment. First of all, I called the phone number to arrange an appointment. The gentleman was very pleasant. Stanton could see us that day. It wasn't until I received the conformation text, that I found out the appointment was for McCallan TX....not Lawton OK....so another phone call ensured. My wife and I had appointments at the same time....it makes it easy. Had to answer the complete questionnaire...again, not an issue. I wear contacts, and so had to remove mine for a through eye exam. My wife wears glasses. So, after the exam, was when we found out that our insurances don't stack. My health insurance allows an eye exam every other year. The vision plan allows an eye exam every year. Because of this....we have virtually no out of pocket expenses every year. We found out that Stanton doesn't allow the plans to stack....so you can't use both to pay.....so we had small co pays....unusual....but not an issue. From reading everything, I was aware that the optometrist was telemed.....IE, you see and speak to the Dr over video....I WASN'T aware that we would have NO CONTACT with him at all. The physician is D.O.....not an ophthalmologist....nor an optometrist. The physician wouldn't fill the contact prescription because my eyes were irritated from taking out my contacts (and allergies), but I wasn't allowed to speak to him.....but I was allowed to come back in for another eye exam within the next 30 days (for free....after that I would have to pay). So, I paid for an eye exam, but no contacts. My wife had decided on the 2 pairs of glasses for 79 dollars....which wound up being 212.00. Multifocal.....polycarbonate, antiglare...etc (they upcharge you for everything) This is 212 out of pocket....never had to pay that before....but we were told that it would be more expensive if we used the insurance. My wife had broken her glasses.....so we had to do something.....so OK....FINE. A week later the glasses came in. We went to pick them up.....the girl there very nice, but the glasses were NOT fitted in ANY WAY SHAPE OR FORM. So Lawton....RUN, don't WALK AWAY from STANTON OPTICAL on Sheridan and GORE.

I had an amazing experience kaneisha was absolutely amazing and extremely helpful in the whole…read moreprocess!!

I LOVE the people at Eyemart Express in Lawton on Cache! I changed insurance and I didn't realize…read morehow little it covers. I believe I had Nikki helping me last week. She was amazing! Took her time and actually figured out a cheaper way to go without insurance! Who does that??? Saved me money! She was awesome!!

I needed to come in close to closing time so I could get my glasses repaired. Jason was welcoming…read moreand fixed them right away, and replaced my worn out nose pads! Went above and beyond any customer service I expected. This was the best experience I've had at a glasses store. Highly recommend to anyone in Lawton.

I had cataract surgery on left eye February 13th, 2024. I had post-operative complications which I…read moreexplained to four individuals to include the doctor/surgeon. This was on my follow-up appointment on February 14th, 2024. I could not see anything out of my left eye. My concerns were ignored by all individuals involved. I was treated extremely rudely. The response was. We'll see you tomorrow to do surgery on your next eye. I explained to them again I could not see out of my left eye and I did not want to proceed with the right eye until the left eye was corrected. They did not have any concern or care for loss of vision in my left eye. They kept trying to proceed with the surgery on my right eye the next day which I refused. They angrily canceled my surgery. I have never in my 66 years of life been treated so bad at a medical facility. I went to Oklahoma City to have my Right eye done at another eye center. I would not recommend young eye institute to anyone based off of my experience there. It was totally unprofessional.

I am so excited for this Christmas because my dad, Ricky Harrison, had cataract surgery in both…read moreeyes and he'll be able to enjoy the beautiful lights with the rest of us. Thank you, Dr. Young, for your excellent work!