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    Laxer, Long & Savage

    3.4 (22 reviews)
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    Services - Laxer, Long & Savage

    Orthodontics

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    Photo of L S.
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    1 year ago

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    7 years ago

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    9 years ago

    Great service and the dentist actually spend time with the parents and the kids. Great waiting room too.

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    7 years ago

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    12 years ago

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    8 years ago

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    7 years ago

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    11 years ago

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    7 years ago

    Everyone is so nice there and treats everyone like friends. I've been there my whole life and it's amazing.

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    11 years ago

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    9 years ago

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    12 years ago

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    8 years ago

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    11 years ago

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    14 years ago

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    Ask the Community - Laxer, Long & Savage

    Review Highlights - Laxer, Long & Savage

    We've never had a bad experience with the dental or ortho.

    Mentioned in 2 reviews

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    Bird Pediatric Dentistry - Built with kids in mind!

    Bird Pediatric Dentistry

    2.7(54 reviews)
    2.7 miBallantyne

    In November and December 2024, I paid for dental services for my daughter because we did not have…read moreMedicaid coverage at that time. Even though I told them that we are currently waiting for insurance and cannot afford to pay for multiple services, I clearly said that I only wanted to proceed with what was urgent for my daughter. Dr. Athena insisted on also doing a cleaning and a full dental x-ray examination, just so I would have to pay more out of pocket -- which clearly suited her. She didn't take into account that I only wanted the tooth extraction, the rest we would do once we have insurance. In the end, she convinced me to go ahead with procedures that weren't urgently necessary. But from that moment, I realized that, for them, money matters more than the patient's current situation. In February 2025, my daughter was approved for Medicaid, including retroactive coverage for the previous three months (November 2024 to January 2025). I explained this to the clinic and provided them with the official Medicaid approval letter confirming that my daugher was covered for those months, including November and December. The clinic scanned the letter and told me they submitted the necessary documentation to request payment from NC Medicaid for those visits. They received the payment from Medicaid by the end of March 2025. However, even though three months have passed, they still have not returned the amount I paid. I have followed up with them multiple times, and they continue to delay the refund, saying it will be reviewed by a manager or done at a later date. Despite these promises, no action has been taken. At this point, I am now going to file a complaint with the NC Medicaid Ombudsman and NC Department of Health and Human Services and after that I will go to the Office of the North Carolina Attorney General, which investigates cases where a clinic receives payment from both the patient and Medicaid, and then refuses to return the money to the person who is legally entitled to it.

    Looks like a lot of Bad Reviews mentioned here and the Doctor plus the office is least concerned…read moreabout these reviews. After 6 months of bad experience finally decided to put this review out, not sure these matters or not for them. For my kid's last visit, they charged us $150 upfront and then insurance paid them $150, it's been 6 months now with 8 to 10 follow-ups and still money is not refunded to us. Will you provide service without getting paid? so why to hold my money for 6 months? Do I have the option to call Collection Agency and demand for this money? The best part is their Finance manager is never available to connect. One of their team members spoke very rudely as if I owe them $150 and not them. As if she was doing a big favor of answering my questions, constantly cutting my conversation and extremely frustrated that why I don't have to wait longer for their Finance Manager to wake up one day and feel today is the day to release the money. Super Rude. Very Unprofessional attitude & service. Money is there priority not customer. Unfortunately, I have to choose 1 star, ideally it will be zero star

    Photos
    Bird Pediatric Dentistry - Dr. Bird with a  happy patient!

    Dr. Bird with a happy patient!

    Bird Pediatric Dentistry - Dr. Bird diligently working.

    Dr. Bird diligently working.

    Bird Pediatric Dentistry - Ugly Sweater Contest 2016

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    Ugly Sweater Contest 2016

    Laxer, Long & Savage - orthodontists - Updated July 2026

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