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    Pro Car Rentals

    4.7 (103 reviews)
    Closed 8:00 am - 5:00 pm

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    Page 1 of 3

    Ask the Community - Pro Car Rentals

    Review Highlights - Pro Car Rentals

    The accident was at night and Amir still helped me even though it wasn't business hours to get me a rental.

    Mentioned in 27 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(134 reviews)
    1.2 miFairfax

    This location is my go-to for renting a car, whether it's for work or leisure. For work trips I…read moreusually book through a company portal and have never had an issue. There have been times where the economy car that I've booked wasn't available but they give me free upgrade to what they have on hand-which is usually a fair sight better than whatever econo-box I was forced to book anyway. When I need them for personal trips I've gotten SUVs for to accommodate visitors and they've been good with keeping their reservations for the most part, I've had to wait maybe like 30 minutes or so for a car to come in then get cleaned which is bound to happen. The knocks I have against Enterprise is mostly at the company level but it trickles down to the location. I've checked off that I'll need a pick up/drop off booking online and sometimes that doesn't get communicated to the staff at the office from the website. Also, the upgrade coupons I get have to be mentioned over the phone which means calling. If there was a point of improvement for this location specifically is that calls go unanswered for a while.

    Avoid this location--unprofessional, unreliable, and completely unaccountable!…read moreAs a loyal Enterprise customer for both personal and business rentals, this location was by far the worst experience I have ever had. Save your time and your headache, and take your business to an Enterprise location with common sense and basic customer service. We called 3 different locations and specifically confirmed over the phone with this branch that they had a smaller car available for my daughter. Relying on their confirmation, we made the reservation and drove all the way there. When we arrived, an employee named Anthony casually informed us that the Mitsubishi Mirage we were promised had already been rented out. To make matters worse, he tried to gaslight us, claiming someone was currently sitting in the car waiting for their friends. This was completely false. The entire time we were there, the car sat completely empty outside, and the office was dead. There was no one occupying his time--he had casually chatted with one customer and watched another scroll on his phone before they left. When we asked why he didn't give us a courtesy call to let us know before we drove all the way there, he claimed he "just got too busy." Yet, when we suggested a simple solution--calling the other party to explain the double-booking error so we could honor our confirmed reservation--he flat-out refused, continuously insisting a ghost customer was sitting in an empty vehicle. Anthony looked entirely too bored, tired, and apathetic to care about the massive inconvenience he caused. Checking a computer system or making a quick phone call apparently proved too overwhelming for him. He offered zero solutions, refused to call other branches to check actual availability (only lazily glancing at the website with clear agitation), and told us to just drive somewhere else. This location is completely unorganized, dishonest about their inventory, and has zero respect for your time. Do not bother coming here!

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    Pro Car Rentals - carrental - Updated August 2026

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