Everything about this hotel was great. Staff was very accommodating. I got a nice quiet room, clean…read morespacious. (sidenote they have TVs in the bathroom) They have a café and two restaurants. Pool and hot tub. An amazing 10 out of 10 gym that I was very impressed by. In fact, it's an athletic club that I think is open to members in the community. That's OK. It was big spacious. I had lots of equipment so to me it made sense. Only complaint it's on the edge of a commercial industry part of Cranbrook and an edge of what would be you're more rural wildlife. There are train tracks behind the hotel. We didn't hear the train but I think we felt the train. And outside the pool it's a disgusting abandoned train, but maybe that just goes with the theme of Cranbrook.

We're staying at Prestige Inn and it is mostly a very positive experience. The hotel is in a nice…read morecentral location. We arrived very early about 1:30 in the afternoon but they were able to give us a room right away. The room is very nice and a good size. We appreciate that it had not been occupied for the last 48 hours. There is a very good sitting area Because of covid none of the services are available - fitness centre, pool or spa and there is no housekeeping service. The bed is very comfortable and good lighting on both sides of the bed is great. The bathroom also has good lighting. We find the soundproofing is not very good as we could hear a large group socializing near our room until 11:00 last night and this morning we could also hear a fair bit of noise early in the morning. We are in unit #103 and I would not recommend this unit if you're a light sleeper. We are very close to the ice machine and every time someone uses the machine it makes a horrendous racket. The hotel is also supposed to be air conditioned but I think they must have turned off the air conditioning at the front desk. We turned on the air conditioner last night and all the lights are on but the unit does not operate. This is the end of June. We are on the ground floor and opening the windows is not a good option. I would stay at Prestige again but I would be sure to ask if the air conditioning has been turned on and I would ask for a unit away from the ice machine.

Great desk staff. Friendly and fast. Nice clean rooms, updated and tidy. Only amenities missing…read moreare microwave in rooms and USB ports. Great find in Cranbrook!

Nice, clean hotel with decent sized rooms and a large waterslide area. The hotel restaurant seems…read moreto be pretty good, though I only had a coffee. Food looked good though! Friendly staff, and clean building.

Nice place to stay with walking paths near the lake. Staff was very welcoming too. Comfortable room…read moreand an easy to get to location.

Very unique and difficult! Extremely worth the stop, but make sure you keep a positive attitude…read moreand not get frustrated. Beautifully decorated and challenging!!! Lots of fun!!! P.S. keep the trash talking to a minimum because you might get stung!!!! (But all in the name of fun!)

What a great motel! Cozy, wood cabin rooms. Our room backed along a creek. Clean, quiet and…read morecomfortable with free Wi-Fi, kitchenette and even a cute electric wood burning stove. To drive by it doesn't look like much, but it is adorable. Helpful, kind staff and a great price. We will definitely be stay here again.

We started our camping trip from Abbotsford BC. We only made…read moreit as far as Cranbrook BC. when it started pouring rain. (11:pm ), So we pulled into the third motel along the way in hopes the place wasn't a no vacancy like the others. My husband rented a cabin for the night, then off we drive the back office where there are mobile trailers, where you see rolls of adjoining log cabins. At first sight it reminded me of old fishing cabins: Very clean and warm, equipped with TV, fridge, stove / oven, microwave, toaster, coffeemaker, dishes and smaller fireplace. Cute dinette set ,couch / bed, plus a queen size bed and night stands. All the what one would need to feel the comforts of a home away from home. If ever wanted a private getting away spot ... Well, this would surly be the spot. You sure couldn't complain about the price: It was way under $100.00. Next summer will be making my stop back there for sure!

We had a wonderful, comfortable stay here in a very clean hotel and room as well as a very…read morecomfortable bed. Breakfast is generous. The made to order omelet was delicious. Also the deep tub was fabulous for soaking in after a day of traveling.

Part 2 - Continued from Google review . I left at 6:15 p.m…read more that evening, exactly as indicated to front reception, and returned around midnight. No one had entered the room during my absence. Nothing had been cleaned. There was no follow-up the next day. By Saturday morning, after another sleepless night with the window open just to breathe, I woke up with a pounding headache, congestion, and nausea. Still no call, no follow-up, and no management. On Sunday (departure day), I went back to the front desk. Aprit was on duty again. I told him nothing had been done, that I'd spent three nights in an uninhabitable room, and that I expected not to be charged. I asked for management. He passed me a card and told me to email manager, Lee Campbell. I insisted that I needed this rectified immediately and requested that he contact Lee for directives. He said he had contacted management at my request but had been instructed he was not permitted to act without approval. As franchise manager, could Lee Campbell, franchise manager, not provide approval with reasonable steps to rectify the situation during his call to Lee? I asked to speak to Lee. He said he was unavailable. Hmm. Even maintenance said, "We wouldn't want a guest charged for that," and admitted it was bad for everyone if a poor review came out. Aprit said I would be charged for the one room. I was charged for both, less one night. Unfortunately, management seems to operate under a different philosophy. To make matters worse, my daughter informed me in the morning that her room (326) had hair in the bed on the first night. She couldn't sleep in the sheets and instead laid bath towels across the bed. I called the next morning to request new bedding, which was eventually brought later that day -- but no guest should ever have to request clean sheets upon arrival. When my invoice arrived, one night had been deducted, with a note that read: "room smells like smoke." As though the smell, and the negligence behind it, lasted a single night instead of three. I later called and left a voicemail for the manager, Lee Campbell. He did not return my call. I wrote an email to manager Lee Campbell, and cc'd Wyndham customer care office. I received Lee Campbell's email response -- a completely fabricated recount that stated the problem was "corrected" and that I was "glad to have accepted the recleaned room." None of that happened. He went so far as to close his message with, "We hope you enjoy your next stay at the Days Inn Cranbrook." There will be no next stay. EVER. I was also contacted by Sherri from Wyndham's Presidential Customer Care Office, who was gracious, professional, and sincerely apologetic. She explained that because this particular property is a franchise, she could not personally issue a refund -- she was sorry to hear of my stay and that Wyndham would be intervening with the franchise -- that as a franchise the responsibility lies with Manager Lee Campbell to provide reimbursement. But we know his stance; dismissive, negligent and dishonest. Sherri offered me a complimentary one-night stay at any Wyndham property as a gesture of goodwill. It was unexpected and unnecessary on her part, but very kind and appreciated. It does not compensate for the money sent, nor hold Lee Campbell responsible for his inability to manage the property. How unfortunate for the Wyndham brand. Sherri however displayed empathy and class -- qualities entirely absent from the management at the Days Inn Cranbrook. Manager Lee Campbell has refused to take responsibility or ownership for the condition of his hotel, the lack of response from his staff, or the failure to provide a habitable room. The dishonesty of his written response compounds the issue, reflecting a disregard not just for guests, but for the Wyndham brand itself. This doesn't even begin to address the matter of the unsanitary sheets in my daughter's room, which required changing and resulted in her sleeping on towels the first night. For anyone considering staying at the Days Inn Cranbrook Conference Centre, simply put: DON't. Between the smoke-filled rooms, the dishonesty, the apathy, and the absence of accountability, this property is a disservice to its guests and to Wyndham's reputation. If this is how a Days Inn by Wyndham is managed, then the franchise system itself needs a closer look. I have never left a Google review before; however, not taking the time to warn others would be as negligent as the disregard I was shown as a paying guest. I do not expect to hear from Lee Campbell again; integrity and accountability seemed to have checked out long before I did, and customer care and honesty clearly have no place in his version of hospitality.

We spent a few days here & found ALL THE STAFF very friendly & helpful. Although the building is…read moreolder it was very clean & amenities were kept up. We stayed with our 2 dogs & although there were other dogs near us there was never a problem. I would recommend this establishment.

Was turned away incredibly rudely after having issue with credit card, would not accept cash or…read moredebit although we offered that solution. The huge and intimidating man at the desk told us to "enjoy sleeping in our car" and clearly delighted in our predicament. He even swore at us saying Get your ass out" although I was so civil the entire time. I told him I would leave this negative review and he was physically threatening and said "how dare you!" The good news is Motel 6 down the street took cash and were very helpful with assisting us. Go there instead.

We enjoyed our stay at the historic Baker Hill BnB. Even though we just dropped in checking for…read moreavailability, hostess, Gladys, greeted us warmly and gave us a tour of her lovely home. We chose our room, unpacked and enjoyed fresh brewed coffee and homemade cookies before heading out to explore the town. The house and room is warm and cozy unlike other heritage homes in which we have stayed. And the breakfast? Wow! Delicious! Gladys sent us happily on our way with fresh baked muffins which we were to fill to eat at breakfast. We will definitely stay here again on our way through Cranbrook.

Unexpected cleanliness, kind hospitable staff, and comfortable clean bed. It's really all we care…read moreabout in an overnight stay. They nailed the basics and most important part of a hotel. If you are looking for a clean space and warm shower- a place to call home for the night this is a good choice! Not expecting any bells and whistles here, but a friendly smile- even with a late arrival when everyone is tired, we had such a great experience getting to sleep quickly. Thank you

Stayed two nights with my husband. Nicer looking on the inside than the outside. Clean enough and…read morebed was comfortable. Lots of pillows. I like their kitchen set up--they actually have real bowls, plates, mugs and utensils. Nice when you've brought back a doggie bag. Desperately needs new wallpaper. Bathroom is pretty small and the fan is so loud it's mind numbing. If you're the sort of person who can trip over the pattern on a carpet BEWARE; I've noticed several places where it's obvious the floor underneath the carpet is broken or uneven. Might not be the best choice for someone who is unsteady on their feet.