$850 for a set of tires 60,000 mile warranty. 10,000 miles and they suck. no warranty because my alignment was out. Will never go back again! piss on my boots and tell me it's raining. read more

Blown head gasket in a 1996 Buick with a v6 engine. Paid LBJ towing fees to have it delivered, they responded that day that it was just the intake gasket, and for $1900 they would replace. Astronomical price, but I was hard pressed for a car, so agreed. Called me couple days later, car fixed, mechanic out test driving now, come get it. Got a ride up there, paid for car, left service center and didn't even get 500 foot down the road before it started overheating. Stopped in a turn around, water was gushing onto the street. Returned car to LBJ, they said since it was not intake gasket, it would now be $3600 to fix. I popped hood, and it was obvious the car had never been worked on. They argued me, threatening a mechanics lien, so i called Better Business Bureau. Boss had 6 mechanics crowd into office to threaten me, didn't work, and I got car back after paying $600 for parts they never installed. The dealership I then took car to verified it had never been worked on, the problem was obvious and expensive to fix, and I ended up just replacing the car. These guys are the worst of the worst, to cheat customers, threaten customers, sue customers, when it would be same effort to just do the work they are paid to do. Notice how they always have cars out front for sale? read more

I love this place! They have helped us out so many times. Our truck broke down and the dealer wouldn't even look at our car, said they were backed up for months ... LBJ had us on the road a few days later. When the check engine light came on in my car ... they had me on the road the next day by noon. These guys aren't the best and a true honest mechanic shop. read more

called up there in reference to a family members vehicle, wayne and the DIESEL TECH, had absolutely no clue what they were taking about, being i have work with and on ford being a certified ford diesel tech i could tell they didnt know a single thing about what they were doing or talking about, when asking simple questions about what they did and what the reading where they told me inspect and that they were following mitchell but then later told me that they didnt know how to do what they had said they did. after about an hour of going back and forth wayne got irate with me. told my family member to go pick up there truck and take it anywhere but there, read more

I have had over $5000 (I checked my receipts)of work done to my truck by LBJ (2018 & 2019). They were honest with me what it needed even when I opted to have a couple services done elsewhere. They are somewhat pricey so get ready for that. They did a 90,000 mile service in one of my old cars before I sold it back in 2011. That was a bit more reasonable priced. They do give military or AAA discount so keep that in mind. read more

If I could give 0 stars, I would. Stolen catalytic converter that they replaced but grounded out the O2 sensor. Surprised the car didn't blow up being a hybrid. Paid $2000 and had it towed to a dealership which I should have in the first place. They confirmed LBJ incompetence in replacing parts. Had to get a new sensor. Don't go here unless you love to throw money out the window. read more

LBJ does not honor their warranties. I had new brakes put on my car and in only 6 months they were already screaming. I took them back to LBJ and the owner refused to honor the warranty. Instead of go through a legal process I took them to another local auto repair shop. The mechanic told me they were terrible brake pads. He surmised they were after-market pads. I also asked them to look at a power steering issue I was having with my car. My car sat in their garage for almost 9 hours with no repair and they asked to keep it another day. I took it to another mechanic and the problem was repaired in less than 2 hours. It really stinks for me because I always liked LBJ before this incident. The owner was indignant, rude, and borderline threatening when I asked questions as to why the car wasn't repaired after 9 hours. He then told me that he would not honor their warranty and repair the brake pads. I now tell everyone I know to never take their car to LBJ. read more

Share review Embed review Write an update Edit review 8/27/2019 Please get everything in writing. Our invoice is for $5600.00. We did not authorize these charges. They took over 2 months to fix the damages they caused to the engine. They did not have the proper tools for the job, and warped the engine valves - twice. Twice. I am not paying for the damage they caused. Chris Jarvis said he felt really bad about it all, so he wasn't going to charge us for it. They warped the valves twice. It is not the car's fault, it is the technician's error. read more

I dropped my car off yesterday for 3 things. Oil change, transmission service and diagnostic on a lift gate. When I asked if the transmission filter had been replaced the service manager actually said, "No, but the filter looked good." Seriously, either you have x-ray vision or think I'm an idiot. "And your car only has 60k miles on it." Umm, that's not the point. I ordered a transmission service. Not his opinion. I'm guessing the real reason they didn't replace the filter is because they didn't drop the pan. Pulling the plug only drains a quart of fluid. Dropping the pan is absolutely necessary to "drain" the transmission on my vehicle. So I effectively paid $133 for an oil change. Lift gate diagnostic wasn't even attempted. But that's fine. I wouldn't have trusted their assessment after the filter comment. Won't be back. read more

Installed extra parts that they were specifically told not to and rudely argued about it. Everyone warned me they would charge me way more than they initially say, and they did. read more

I couldn't shift the gears on my Xterra. A cable broke. I had it towed there. The tow driver was really good as well, and said they were really good, and they were. They fixed it the very next day, shortly after lunch. I had an idea on the cost and the price was exactly what I expected to pay. I highly recommend them. -Nicole S. read more

Really appreciate the attention to detail you show in caring for my vehicle. I also love the time you take in explaining to me problems and repair options. My SLK is driving so much smoothly and my headlights look fantastic! read more

Great service at great prices. If you want the work on your car done right take it to LBJ.

i hate car repairs but always pleased with the treatment we receive from the group at LBJ. They are fair and do not charge you for services you really do not need...and do their best to save you money. read more

Quality work for a fair price. You use to be able to find that in a lot of places. Not so much anymore. You can still get it here. They fixed the other guys mistakes and I didn't have to take out a second mortgage to pay for it. I hope I never need to go back but I'm sure my car will make me. read more

This place is a joke Please Please ! Car was wore than when it was taken in1 an then they wanted to charge 1100.00 dollars to get it back to where it was when we carried it in! They can really s------- you and think you will pay to get s ---again!! read more

They are definitely nicer on the phone than in person. Timely with repairs and workmanship seems average. I have friends and family who really like this shop, but my experience with them has been average. My last service involved an engine leak. It was repaired, but they left so much residual oil on the engine and lower frame that it was still leaking on my drive for days afterwards. Later, I cleaned it myself with Gunk and several shop rags. They also charged me a $90+ diagnostic fee atop everything else even though I brought them a dealer estimate and diagnosis with the part numbers needed for the repairs. I really wanted to start using this small shop rather than the dealership to support them during this COVID crisis. They are ok from my brief experience with them, but roughly as expensive as the dealerships in this area. There are not that many shops in South Huntsville that can accommodate engine work beyond replacing bolt on accessories. LBJ might be worth it for you if you dislike driving 15-20 miles to have dealer service performed on your vehicle. I do believe they are generally honest and their capability is is overall suffice for getting you back up and running again with your vehicle. read more

I used to be a loyal customer to this location and used them for all my car repairs and new tires etc until I had a problem with my water pump on my Jeep. They quoted me around $800.00 to replace the pump etc. I called several other shops since it seemed kinda high. I got the job done for about $500.00 at another shop and another one had a similar quote. I went to LBJ to pick up my vehicle and told them that I was taking it to another shop. They said they would match the price of the other one. I thought they were ok to charge me 300 more before so I left. I took my business elsewhere. Recently I had a flat yet I had road hazard protection on the tire from LBJ when they installed the tire so I reluctantly too it back for them to repair. I spoke to them on Thur and they said they would order the tire since they didn't have it in stock and it would be in the next day (FRI). I took the tire over on Friday afternoon when they said it would be in. They guy said the truck hadn't come in but it should be in later. Well later that night I checked and they said it didn't come in but should be in the morning (SAT). I said ok, I checked back sat and they said it didn't come in and their tire supplier was closed on SAT and it would be monday or they could give me a higher priced tire. I was tired of the run around and picked up my tire and took it to another shop and replaced the tire for lower than what LBJ was quoting me anyway. Either way I am better off, when I originally left it always seemed like when I took it in for something it would end up costing me multiples of hundreds of dollars for things that were supposedly going wrong. Either way, not going back to them for anything in the future. read more

Be kind to yourself and never go here. 1.) After market parts and faulty installation---car broke down in 5 months. The work and parts were so poor, that AAA Car Care Plus gave me back the parts for "evidence." Upon their recommendation, they said I should file a formal complaint to AAA Alabama. Work was that bad. 2.) Overpriced. I used my AAA membership to get towed to their AAA approved shop. Their original estimate for work was $600 which balooned to over $1,200. I was visiting Huntsville (from Atlanta) for my sister's funeral, or would have taken the time and business elsewhere. My fault for overpaying. After the work was completed, I contacted my local dealership to see how much they would have charged me for the same scope. It was about 25% less. My trusted mechanic was about 40% less. 3.) I was accidentally misled from the customer service rep that AAA approved independent shop warranties would carry over out-of-town. Be warned, travelers. AAA did contact them after diagnosing the problem was LBJ's parts & workmanship. LBJ said they would not reimburse any labor costs, and they would mail the parts later. They have to "mail" these parts later because it's after market junk. That said, they never called back to AAA about mailing the "parts" and the supervisor at LBJ must not work a "normal" workday. The AAA rep felt they were getting the run around. I'd agree with some of the other posters. I'm pretty skeptical these guys ever honor a warranty, in-town, out-of-town, etc. 4.) I also make inquiry to see if the Ownership has ties to the military and service to our Country. I'm from a military family and refuse to believe that there would be a military business owner with this shoddy of practices. My father was a LTC and pretty sure served or knew the original Owner when I was looking at the displays in the shop. I feel like they use the founding of this shop by a Colonel as propaganda for marketing. So for the Redstone Arsenal personnel (where I used to work) and the Brave who serve; I hope you find this review sincere and try to find another auto shop. God Bless--- read more

I took my car in to get a tire replaced. Once in the shop they determined that another one of the tired needed to be replaced immediately and the other two were in poor condition, so I decided to replace them all which was ok because I knew it was close to being that time anyway. On the day I was supposed to go pick up my car I get a phone call from them that while they were taking it for a test drive the engine began to smoke. They said that the radiator hose broke and needed to be replaced. So that was 150. The next day when I was on my way to get my car I called ahead. This time they said that they just saw the ticket their technician wrote and it states that there was a leak found in the radiator and they recommened replacing the whole thing. At this point I went and got my car from them anyway. I can't say whether all this stuff was really wrong with my car or not but my gut was telling me something seemed shady. Just thought I would let y'all hear my experience. read more

Read my full review on their website, never use again, way too high and took too long and not sure all they did was needed.

I've been using LBJ for more than 10 years. They used to be a place that cared about fixing your car right and never tried to rip you off. In the rare even that they messed up a repair, all you had to do was ask and they'd rush to correct the problem. But the management has changed and now it seems to all be about getting you in and out the door fast and making as many bucks as possible. The last time I was in there, they screwed up a simple brake job on my car, tried to sell me a clutch rebuild as a fix for the brake problems and tried to bill me for a higher-priced part than the one they actually used. I had to raise a fuss to even get them to fix the brake problem that they caused. If this was the only thing that had ever gone wrong, I might be tempted to write it off, but it seems like quality has been dropping and prices have been rising steadily over the past couple of years. I've had enough. Going elsewhere. read more