Took our Honda CR-V in for an oil leak. They gave a very high estimate to fix the oil leak and…read moreadded other things they said the car needed. To make a long story short, we approved what was needed to fix the oil leak and the catalytic converter they said was needed. $4800 was quoted and paid when they completed the repair. About four months later we were back for the oil leak which had gotten much worse. They claimed they replaced something related to the oil filter connection. At this point we lost all confidence in their company and we went to the Honda dealership. After hearing Honda's $9,000 bid to fix, we decided to buy a new car and end this nightmare. Christian Brothers should have been honest with us and advised us to not fix this car and buy a new one. They care more for their profits than they do customers. If I could give zero stars, I would have.

This business has earned my lifelong loyalty! We had an amazing experience with them today. First,…read moretheir facility is warm and inviting. Everything is new, clean, and does not look like a typical customer lounge. My husband even noticed and complimented the service mgr, Devin. Hubby settled into a comfortable chair and browsed one of the books on the table (about highlights of the SEC). Next to the Keurig coffee area is a large window that overlooks the service area. I sat on a stool at the bar in front of the window and watched the technicians at work. CBA provides a complimentary inspection with pictures and video of the car, as well as a detailed report of the condition of the various parts of the car. Wow! The techs were thorough and their uniforms were still clean in the afternoon! Hmmm. Maybe they change if theirs are dirty? After payment for my new battery and its installation, Devin had a yummy surprise for us. Never have we had such a great experience at an automotive shop! (They also have a shop in Hampton Cove owned by the same person and an affiliated shop in Madison.) I guarantee that you will become a loyal customer - just like us!

As a no-nonsense Texan and member of Consumer Affairs, I thought long gone were the days when you…read morecould simply shake a man's hand, know he was gonna do what he said he was gonna do, and not try to pull a scam on you. Trey over at Bowen Automotive not only fixed my Lincoln Aviator, but it now runs like a completely different vehicle!!! I'd taken this same vehicle to Christian Brothers Automotive and to Action Auto Electric Service, and in both cases they kept my truck for days for a "diagnostic check", i.e. FOR ABSOLUTELY NOTHING!!! In the case of Christian Brothers, I was told that they couldn't find what was wrong; and Action Auto charged me over $100, gave me a laundry list of things that was supposedly wrong with it, and advised me to get rid of it, because I'd end up spending thousands upon thousands. My wife somehow found Bowen Automotive, and it was quick (5 hours), to the point (ignition coils), and at a very very reasonable price. Trey is now my mechanic for me and my wife's personal and business vehicles. Those other places can keep their plushy chairs, art on the walls, "complimentary" gourmet coffee, and high prices..... I'll take a well running SUV instead.

Went to see what was taking so long on my Jeep that had been sitting there for over 3 weeks without…read moreany work or communication, and then the owner got confrontational. They lied to my face acting like I did not tell them what was going on with it. Make up some excuse and then acted unprofessional. He stepped into my face twice after me telling him to back off - where the second time I shoved him away from me. He punched me in the face multiple times while I restrained myself from fighting back. Cops were called and I will be pressing charges. DO NOT TRUST THESE DRUG ADDICTS! WORST MISTAKE BRINGING MY JEEP HERE. BEWARE!

These guys are incredibly honest and cheaper than most anybody. I use them anytime they think they…read moreare up to my repair. They once did $1800 worth of repairs but it didn't fix the problem. They charged me nothing. I've seen other shops ask you to sign over your car in similar situations. I've had shops sabotage my car in south Huntsville. We are so lucky to have these guys and Larry's now.

I want to express my sincere appreciation for the fast, efficient, courteous, and professional…read morecustomer service to Adam and his team at Meineke Car Care Center Store #2755. The kindness, thoughtfulness, and attention to detail stood out from the beginning. They thoroughly checked everything and worked hard to provide the best options for my repairs while keeping me in constant communication about the progress. I had visited three different shops and received three different quotes for the same service and parts. After reading previous Google reviews, I decided to give Meineke a try--and I am so glad I did. Adam and his team are phenomenal. As a senior citizen, it means a great deal to know there are still honest, hardworking people who truly care about their customers. I never felt pressured or misled about unnecessary repairs. Instead, I felt informed, respected, and at ease throughout the entire process. Even though I haven't been in the Huntsville area long, I can confidently say I have found my go-to auto repair shop for future services and repairs. I am grateful for the excellent service and will definitely return as a loyal customer. Meineke Store #2755--you all truly rock!

TL;DR: I took my car for a simple oil change, the windshield got broken while the car was in their…read morecustody and the manager/owner refuses to fix the damage or correct their negligence. On Friday, 10-24-25, I took my car to have an oil change at meineke in South Huntsville location. When my wife arrived to pick it up, she noticed a large crack on the passenger side of the windshield. I immediately brought it to the technician's attention, and he called the manager, Logan (Anthony), back to inspect the damage. Once Logan came back into the shop, he took pictures of the damage and said he would contact me back the next day for a resolution. I waited until 4 p.m. the next day and had to call him myself. He claimed to have reviewed the footage and said "nothing happened," suggesting the crack occurred after the car was parked outside, facing a highway, and therefore they would not be take responsibility and would do nothing even though the car was in their custody. Additionally, they forgot to put the "oil change" sticker on the windshield, a small detail that says a lot about their lack of care and attention... I then requested the corporate number, which he said he didn't have, and would get back to me, which also did not happen yet. I later emailed Meineke corporate, only to be told that the locations are "independently owned and operated," and they couldn't do anything either. Translating to that being my problem after all, even though the damage occurred during the time the car was in their custody. Overall, I'm extremely disappointed by their lack of accountability and professionalism. If this is how they handle a and a relatively minor issue, I can't imagine trusting them with anything more serious.

Was traveling and had a tire blowout. I was very frantic due to me being a women and not knowing…read morewhat to do. Rod eased my concerns but most importantly was so patient and knowledgeable. Excellent top tier customer service. Rod truly is the mvp

The last two days have been enough to absolutely break me from Pep Boys. Went by this location on…read moreThursday for an alignment and specifically stated that I wanted my alignment set to aftermarket specs for some parts that were on my car. I was told it would not be a problem but that they couldn't do it that day, which was fine. He suggested that I might want to try the Madison location on Friday or I could come in on Saturday. I made an appointment for Friday in Madison, only to be told on arrival that they could not honor that appointment and that I'd have to leave the car until the next day if I wanted a forty minute service performed, even though my appointment was an hour and a half before closing and I was fifteen minutes early. I left Madison QUITE displeased but it would get far worse on Saturday. I took my car back to the south Parkway location, checked in with no problems, gave them the sheet with my alignment specs and went to the waiting room, where I sat for forty minutes before a "tech" comes in and tells me he would only set the car to factory specs. So instead of telling me up front that they didn't want to do it they wasted another hour of my time! Abysmal customer service by both locations. In the end the alignment isn't even the issue here, the issue is Pep Boys needs to decide what their company policy is and train their advisors so that they can communicate this to customers so that they can make an informed decision, so that a customer doesn't waste a couple of hours over the space of three days trying to have a simple service performed. I wouldn't be writing this review if I'd been accurately advised of my options up front. After this I'll be hard pressed to do business with Pep Boys in the future and I'll be sure to share my story at every opportunity. Before anyone assumes that there is something exotic or dangerous about these alignment specs, the last time I had the car at Hiley Mazda and the tech there offered to set it to those specs before I told him what I wanted. These specs were developed by well-known Mazda specialists and the Mazda dealership has no problem whatsoever using these specs.

I took my 2003 Ford Expedition to Express Oil for a check engine light. I also had a broken door…read morehandle for which I had a replacement. Phillip ran the diagnostics and called me with the estimate and let me know how long it would take. When he was done he called me again to let me know that my vehicle was ready to go. The service was great, efficient and a good value for the money spent. I will be back.

I usually do my own oil change, but I was busy the other so I came here an Mr keys was so nice and…read moreprofessional! an it was a great price too!!

Single ladies do not do business here . Poor customer service . Had to have my car towed here twice…read morefor the same problem and was over charged . They do not honor there fix it right the first time or it's free . Brian raised his voice at me and the lady at the front is rude .

I have gone to this firestone on weathely for years. Today they lost my business. I went in for a…read moretire rotation and alignment and they got it done pretty quick. But when I got in my vehicle and drove away I noticed that my tires were not filled to the proper psi (which they had stated they had checked and filled on the report). What's worse is that the tpms sensor was on and a red alert was on one tire that was over 8 psi below normal. And when I went back in to tell them about it the woman at the front said "the tire pressure gauge may need to be reset" and then the guy asked me what pressure I wanted to fill it to. The front girl doubled down to the guy filling my tire that the sensors may need to be reset. But the sensors are pretty quick to update. I can watch it change psi within seconds of being filled. But wait that's not it. I noticed that the tire pressure was the same per tire as it was before I got there and so I asked "did y'all rotate the tires?" The guy said "yes ma'am " but in the same breath said the spare tires pressure was at 28 psi. For reference the tires are supposed to be at 37 for factory setting. So in that moment I knew without a doubt they did not do their damn jobs at all. It's not cool to waste peoples time and money but even worse safety. Shame on you guys. I hate doing reviews but this one was very much needed. I cannot stand lazy auto repair people. This job is important for not only my vehicle and safety but also everyone else on the road. So thanks for wasting my time and making it very obvious that you didn't do your jobs. For reference as well today is Nov 4th 2025