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    LBP Millwork

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    Services - LBP Millwork

    Cabinet add-on

    Cabinet repair

    Custom cabinet construction

    LBP Millwork Photos

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    1 year ago

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    K & J Windows

    K & J Windows

    4.7
    (217 reviews)

    The process of getting 4 new windows was so easy and efficient with K & J windows! Everyone I spoke…read morewith through the process was friendly and professional, especially our installer Joseff.

    Extremely disappointing experience with K&J Windows. I would not recommend this company…read more Our sales representative was great, but almost everything after the sale was a completely different experience. Our Milgard windows arrived at K&J's warehouse on time, yet the owner and office continued telling us they had not arrived. I eventually confirmed through one of their installers that the windows were already there. Only after I called K&J and told them I knew they had been delivered did the story change. I was then told installation would be more than another month away. Before ordering, K&J sent out the installer the owner described as their "best installer" because our job was complicated. He inspected everything beforehand to confirm measurements, window types, and installation requirements. After our windows arrived, we learned the installers we had been working with were no longer working with K&J. We were told K&J had a major installation backlog and had hired another crew. That crew subsequently stopped working with them as well. The delays and misinformation we had been receiving suddenly made much more sense. Things became worse when I met the owner. He was extremely rude and dismissive toward my wife. While walking the project with another installer, he repeatedly interrupted everyone and told them to stop talking and listen to him because he knew what he was doing. He then announced that ALL of our windows were wrong, blamed the installers who had left, and said K&J could no longer complete our job and would have to refund us. At this point, WE HAD ALREADY WAITED OVER SIX MONTHS. With the owner standing there, I asked the installer directly if the windows were actually wrong. He disagreed with the owner and explained why they could be installed correctly. At that point, I completely lost confidence in K&J and chose to have the original installers complete the job independently--the same installers the owner and sales representative had previously praised as their best people. I also learned K&J sells the windows but uses subcontractors for installation. Anyone considering them should get clear answers IN WRITING about exactly who will install your windows and who is responsible for installation workmanship, repairs, and warranty issues. The final straw came when we picked up our windows from their warehouse. The owner, his son, and other employees were there. Their behavior toward both me and the installers was rude, confrontational, aggressive, and incredibly unprofessional. Comments made during that interaction also reinforced my belief that customers were being told their windows had not arrived when the actual problem was K&J's installation backlog. The Milgard windows themselves were never the problem. They arrived as expected, and our initial sales experience was good. The problems were K&J's communication, scheduling, management, treatment of customers and installers, and the owner's handling of our project. What was even more concerning was what happened when we started sharing our experience with friends, family, and others in our neighborhood. Multiple people told us they had the SAME OR VERY SIMILAR experiences with K&J. Some actually told us they wished they had known we were considering K&J beforehand because they would have warned us not to use them. I really wish we had talked to them first. After more than SIX MONTHS of waiting, contradictory information, multiple installation crews leaving, being told our windows weren't there when they were, and ultimately being told K&J couldn't complete the job, we had enough. I have dealt with many contractors and businesses over the years and have rarely experienced leadership and customer service this poor. Based on our experience--and after hearing remarkably similar stories from people we personally know--I would absolutely NOT use K&J Windows again or recommend them to friends, family, or neighbors.

    Surprise Granite

    Surprise Granite

    3.3
    (21 reviews)

    This place exudes Professionalusm from beginning to end. Staff is efficient, knowledgeable,…read morepersonable and very easy to deal with. Great selection choices and recommendations from Cynthia ! All elements of our experience (slab selection, scheduling, measuring, installation & followup) were accomplished in a timely manner and done to our satisfaction. If you need countertops, cabinets, flooring or more extensive remodeling this company will satisfy your wishes in multitudes ! Strongly Recommended !!! Thanks Bunches !!!

    This company came out to drill a hole in our granite for an RO system. The owner, Joshua, was able…read moreto get an installer out within minutes, which was amazing! Unfortunately, the gentleman Frank drilled the hole the wrong size--too big. Now, our RO faucet does not sit properly on the counter, and we will have to rig it up, ruining the aesthetics. We told him BEFORE he started drilling that the bit looked too big, but he insisted it was fine. He didn't measure the bit up to the sizing diagram we provided him. We contacted Joshua, who proceeded to curse and threaten us with lawyers if we didn't pay him. Joshua stated that the services were rendered and that if we didn't pay, he would put a lien on our home (over $250 ). Joshua was screaming that he would show up to our home with lawyers and his crew and that "they don't make 1 inch diamond drill bits for granite (lol)" I mean really, it's a hole. It's too big. The guy didn't measure twice cut once. Calm down Joshua, no need to scream at people. No wonder your employee told us to contact him directly if there were any issues. We are not going to be bullied into paying for services that we didn't request- which is a hole too big for our faucet that we now have to fix. Please look elsewhere unless you like dealing with hotheads. Edit: If the owner thinks this install is acceptable- a wobbly install, not seated on the counter, with a gap visible from across the room, then he really is as delusional as he sounded when he cursed out my husband and threatened to show up at my house with 'his lawyer' if we didn't pay him. If this is the type of work the public wants from a company, and an owner that resorts to immediately screaming and threatening the customer over his employees mistake, then please hire Surprise Granite and good luck with that.

    LBP Millwork - cabinetry - Updated August 2026

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