Unfortunately Jim was not very responsive so I ended up going with another agent after waiting for…read morea response. Wish I would have gotten the same positive experience as others.

I spoke with Scott this morning regarding Health Insurance. He was AMAZING AND KNOWLEDGEABLE! I…read morevery much appreciate him!

I was in the market shopping for home insurance and came across Anne due to her glowing reviews…read moreonline. She was extremely responsive and drew up the necessary paperwork within the same afternoon. Her attention to detail, professionalism, and honesty (especially in the insurance industry) provided a wonderful customer service experience. Like many others have stated, I would definitely recommend Anne to anyone in the area needing any kind of home/auto insurance.

She is very personable and was able to help my son with insurance with the fair plan and a wrap…read morearound police.

Crystal is AMAZING! As a lender, I always need a fast and reliable insurance agent. Her prices…read moreusually beat competitors as well!

Extremely professional, quick with communication, and best of all: gave me the best quote for…read morehomeowner insurance out of like 8 different companies. Definitely recommend Crystal! :)

My family and I have been with Lucas insurance for over 30 years! They are an amazing company and…read morealways provide a personal touch! We have been in some very tough situations and they've always been there for us like family! I would highly recommend Lucas insurance! They are professional, very well priced, and provide excellent service!!!!

My daughter is a first time driver trying to get quotes for auto insurance. She was extremely…read moreconfused as to why the person she spoke to, Mindy, was so rude and hung up on her. After speaking with us, her parents, I then tried to call the company back. Mindy answered the phone again, stated that she is in fact the one that spoke to my daughter. She refused to let me speak to anyone else, stated that she is the manager. She was extremely rude to me and even hung up on me. That is really unfortunate. I would never do business, nor refer anyone to do business, with this company. I'd give less stars if I could.

Nathalia is an excellent broker, she gave me a clear explanation of all the products I took with…read moreher. She is very friendly and professional with her business. We recommend it 100%

Nathalia is extremely rude along with her staff who have interacted with me. Multiple emails, help…read moreoffered, and requests to update my information, only to be treated with passive aggressive replies. Even when bringing this issue up, I was ignored and she was very defensive and still never cared to address the issue at hand. They don't care about their clients and really just want to gain clients without doing any work once clients have signed up with Allstate. Such a shame.

Matt has been my agent for the past year and I couldn't be more happy with him. He is so…read moreprofessional, fast, honest, and has been giving me the lowest rates on every policy I've ever needed. (and I am shopping around for the best deals since the gap between companies can be huge). Matt saved me a lot of money with my home insurance, car insurance and all of my business needs. Thank you Matt, keep up the good work.

Believe me, I spent WEEKS and spoke with no less than 4 other agents who essentially wasted my…read moretime. Some even took all my information and never bothered to call me back. Matt exemplifies all that is needed in a good service oriented business. He answers calls, responds to messages, GETS THINGS DONE, and if there are any delays, he lets you know before you have to ask. Folks it doesn't get better than that. I will be spreading the word my friend, wish you all the best, you have earned a customer for life.

I would definitely recommend Facepoint insurance services to all my friends, family and yelpers…read more Victor has helped me get a great deal and a full multi policy account with Travelers insurance for my auto, renters And wedding ring. He is very good at explaining coverage where I was able to understand why I needed certain things like renters insurance or uninsured motorist on my auto. Ever since I purchase insurance with him I have referred him to my father who purchase auto and home insurance and is very satisfied with Victor service. Don't hesitate to call him since he always has your best interest.

Checked to see where I can go and get a quote for car insurance on both of my vehicles, I saw they…read morehad amazing reviews and gave them a try, very professional and great customer service. Victor helped me get set with my insurance and I am very satisfied. I will definitely be spreading the word about them. Thank you!!!

Carol is always the consummate professional, goes thru all the details and gets you as much…read moreinformation as possible so that you can make an informed decision!!

Carol is one of the most knowledgeable insurance agents I've ever met and her service is second to…read morenone I would recommend her to anyone!!!1

Mori is a great representative. She is honest and trustworthy. I will check with her next year as…read moreshe advised me to keep what I have for now

I had some questions about a specific situation and ended up speaking to Mori. Even though I'm not…read morecurrently one of her clients, she spent a good amount of time talking with me, answering all of my questions, and even offering to help. The level of customer service and willingness to be of service was beyond - and she was really nice as well! In a world where customer service has seemed to fade, this call was a refreshing reminder of what good customer care looks like. Thanks!

AAA Insurance paid a "No Fault" Comprehensive claim for us, a little over a year ago, after a piece…read moreof metal flew out of the back of a truck and hit our front end. The front camera was damaged, which caused all of the caution lights on the dash to light up. AAA chose the repair shop. AAA paid for the repairs. No increase in my Premium. Great. 14 months later, while driving home from work, all caution lights lit up again. We took it to our Dealership, who told us that the cause was a faulty front camera- that wasn't installed properly. I contacted Sevak, my AAA claim adjuster, who said he would contact the Dealership. A week later, after hearing nothing back from my adjuster, we just received a call from our Dealership, stating that the claim was denied. AAA denied their own claim. LOL! No apology. No explanation. Just denied. We canceled our insurance with AAA, today. And, we highly recommend that you avoid them like the plague. TERRIBLE customer service. Worst EVER. The minimum stars Yelp allows for rating, is one. My ACTUAL rating is 0 stars. Thanks for nothing, AAA. NEVER again. SHAME ON YOU.

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