I recently rented this venue and paid \$2,500 for the premium package, a \$500 security deposit, plus additional fees for two servers (\$210) and seven tablecloths (\$90), on top of taxes. At first, everything seemed fine, but unfortunately, the experience quickly went downhill.
The contract is filled with predatory clauses, which I didn't fully realize until the night of my event. What should have been a special occasion turned stressful because of one of the owners, Latoya. Around 12:30 a.m., I reached out to her and told her the rental company still had not arrived for pickup. I explained that I was calling and texting them with no answer, but she insisted "it was imperative that everything be out by 1:00 a.m. since she had another booking at 10:00 a.m".Despite my transparency, the rental company didn't arrive until 1:30 a.m., and Latoya charged me \$330 for an "extra hour."
Adding to the frustration, Latoya never provided me with the keys to lock up, as stated in her own instruction message. She first claimed they were in the lockbox (not true), then in the front door (not true), when the whole time she had actually left them in a **bar drawer**. When I mentioned this issue, she completely disregarded it and kept deflecting back to the rental furniture not being picked up.
On top of that, during the rush of moving everything else out by 12:50 a.m., a photo board fell off my truck. Two days later, Latoya messaged me saying she found it on the ground. Even though I had sent her a photo of the empty dumpster (visible but she called it "blurry"), she insisted she could charge me \$250, but "reduced" it to \$50for the photo board and supposedly for trash left behind.
In the end, she only refunded \$120 of my \$500 deposit, keeping \$380.
For the amount of money I spent, I expected professionalism, honesty, and support. Instead, I left feeling taken advantage of, nickel-and-dimed, and deeply disappointed. Latoya's lack of accountability and her treatment of me as a client were unacceptable. I will not be doing any future business with this company, and I strongly recommend that anyone considering this venue **read the fine print carefully and think twice before booking.** read more